Customer Success Specialist with Portuguese Language

The Customer Success Specialist will support the account base with a moderate to high level of complexity to cultivate and build strong relationships with the client, while ensuring satisfaction and engagement. Responsible for developing a high level of product and service knowledge to support client questions and concerns. Primarily focused on actively promoting the usage and sales of products and services. Must be confident dealing with client and expected to resolve moderate to high objections or transactions. Responsible for effectively collaborating with our Global Sales Delivery teams to ensure clients’ expectations are met.  

Duties and Responsibilities:

• Manage high volume of customer contacts and communications through phone and email each day
• Use contact search and productivity tools to verify contact information is accurate.
• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction.
• Clearly document and track qualitative feedback and quantifiable measurements through.
• Successfully capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer”
• Keep necessary systems updated with the upmost information (example: Service Now tickets).
• Ensure high level of professionalism during all interactions with customers and prospects
• Collaborate with cross functional teams and management to drive a superior customer experience.
• Hybrid work mode (2 days from home, 3 from office)
   

Qualifications:

• Fluency in both English and Portuguese – both written and spoken
• Demonstrated ability to effectively communicate with customers in a fast-paced environment.
• Prior experience with high volume calling.
• Demonstrated aptitude to learn new technology is required.
• Excellent knowledge of Microsoft Office (MSTF Excel and PowerPoint) programs
• Experience working with CRM (Salesforce or Microsoft Dynamics) would be considered an advantage
• Demonstrated ability to follow instructions, follow call scripts, and adhere to defined processes.
• Excellent communication skills (verbal, written)
• Demonstrated ability to multi-task, prioritize, and manage time effectively.
   

What we offer:
 

• Friendly multicultural and multilingual environment
• Mentoring, training, and career development programs
• Happiness programs and internal social events
• Additional health care package
• Benefits and discounts - food vouchers, Multisport card, etc.
• Birthday Time Off
• Volunteer Time Off
   

Please send us your CV in English. 

Only short-listed applicants will be contacted.
All applications will be treated as strictly confidential.

Help us G.R.O.W. Join us!