Workforce Management (WFM)

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Showing 1 - 10 of 49 jobs

  • Workforce Management (WFM)
  • Customer Service / Technical Support Representative, Onsite (NA) - Canada

    Location CAN Hamilton Job Id R1586858 Posted Date 02/20/2025

    • Operations
    • Contact Center
    • Workforce Management (WFM)
    • Training & Quality

    The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routi...

  • Supervisor, WFM

    Location CAN Mississauga - 6725 Airport RD Category Workforce Management (WFM) Job Id R1578239 Posted Date 04/11/2025

    Manages professional employees and/or supervisors or supervises technical, business support, or production operations team(s). Responsible and accountable for defining & developing Process Strategy, T...

  • Sr. Representative, Planning & Scheduling

    Category Workforce Management (WFM) Job Id R1585099 Posted Date 03/07/2025

    • MEX Santiago de Querétaro - Prol. Bernardo Quintana Sur 302 Lt. 10 Fracc piso 2 Centro Sur
    • MEX Merida - EDIFICIO TORRE INDICO Calle 60 #1 Av. PROL. PASEO MONTEJO COLONIA VÍA MONTEJO

    The Analyst, Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day...

  • Real Time Analyst - Bilingual (Merida)

    Location MEX Merida - EDIFICIO TORRE INDICO Calle 60 #1 Av. PROL. PASEO MONTEJO COLONIA VÍA MONTEJO Category Workforce Management (WFM) Job Id R1568956 Posted Date 01/20/2025

    This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards. Distributes accurate and tim...

  • Associate, Planning & Scheduling

    Category Workforce Management (WFM) Job Id R1572967 Posted Date 02/04/2025

    • MEX Merida - EDIFICIO TORRE INDICO Calle 60 #1 Av. PROL. PASEO MONTEJO COLONIA VÍA MONTEJO
    • MEX Queretaro City - Blvd. Bernardo Quintana no. 302 int. 2 Centro Sur
    • MEX Ciudad de Mexico Insurgentes Sur

    The Analyst, Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day...

  • Analyst, Planning & Scheduling (Planners)

    Category Workforce Management (WFM) Job Id R1488144 Posted Date 04/30/2024

    • MEX Mexico City Downtown Insurgentes
    • JAM New Kingston - NCB Tower

    Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. Consult with operations to develop staffing requirements by setting thresholds for overhead,...

  • Real Time - Bilingual

    Location MEX Queretaro City - Blvd. Bernardo Quintana no. 302 int. 2 Centro Sur Category Workforce Management (WFM) Job Id R1557260 Posted Date 01/07/2025

    This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards. Distributes accurate and tim...

  • Associate, Real Time Management

    Location MEX Queretaro City - Blvd. Bernardo Quintana no. 302 int. 2 Centro Sur Category Workforce Management (WFM) Job Id R1592088 Posted Date 03/25/2025

    This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards. Distributes accurate and tim...

  • WFM Supervisor

    Location MEX Queretaro City - Blvd. Bernardo Quintana no. 302 int. 2 Centro Sur Category Workforce Management (WFM) Job Id R1530632 Posted Date 12/17/2024

    The role demands excellent analytical abilities, strong communication skills for preparing reports, and operational management acumen to oversee workforce allocation effectively. Send reports on globa...

  • Analyst, Real Time Management

    Location NLD Amsterdam Category Workforce Management (WFM) Job Id R1533743 Posted Date 02/04/2025

    The Real Time Management Analyst (RTA) will work closely with the operations team to ensure the staffing needs are met as per client’s requirement. Working with cross-geo teams using a variety of tool...