Job Title:
Customer Service Representative
Job Description
This role involves answering inbound calls in relation to general enquires for credit/debit card. The primary responsibilities include providing support, answering questions, and resolving issues that may arise with clients' accounts or services. which could range from account discrepancies to technical difficulties with online banking platforms.
Elevate Your Career with Concentrix!
About the Role:
Step into your future with Concentrix as a Customer Service Representative. Be the trusted voice our banking customers depend on for exceptional service and support, helping resolve enquiries and contributing to our team's success.
What You'll Be Doing:
Handle inbound calls with professionalism, providing solutions for credit/debit card queries.
Listen actively, understand customer needs, and deliver tailored solutions.
Offer accurate information about our banking procedures and products.
Resolve issues efficiently and escalate complex situations as necessary.
Maintain detailed records of interactions and participate in continuous improvement initiatives.
Why Concentrix?
Start date: 25th of August 2025
Competitive Compensation: Earn $28.12 per hour + 12% Super and up to $130 performance-based incentives.
Comprehensive Training: Enjoy 2 weeks of paid, full-time classroom training to set you up for success.
Flexible Work Options: Choose between full-time and part-time schedules, with availability across weekdays and Saturdays.
Career Growth: Benefit from opportunities for career development in financial services.
Inclusive Culture: Join a diverse workplace with generous leave and flexible arrangements.
Exclusive Benefits: Access banking discounts and promotions after 6 months, with free parking and public transport access.
What We're Looking For:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a desire to help others.
Proficiency with computer systems, with a readiness to learn.
Previous customer service or call center experience is a plus.
Flexibility to work varied shifts, including weekends and public holidays.
About Us:
Concentrix Services Pty Ltd is a leader in delivering exceptional customer experiences. Partnering with over 2,000 clients, including more than 155 Fortune Global 500 brands, we operate in 70+ countries and speak over 150 languages. We invest in our greatest asset—our people—by nurturing career growth and fostering a culture of integrity and collaboration.
Join our dynamic and dedicated team today and make a real impact in customer service. Apply now to embark on this exciting journey with Concentrix!
Applicants must be at least 18 years of age with full working rights in Australia and pass a police and pre-employment check.
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type:
Full time
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