2024 RCX Support and Leadership Training & Quality

Location PHL Quezon City Philippines Job Id R1460846 Posted Date 08/27/2024 External
  • Training & Quality
  • Workforce Management (WFM)
  • Contact Center
  • Operations
JOB DESCRIPTION

Job Title:

2024 RCX Support and Leadership Training & Quality

Job Description

In a world full of average, Concentrix stands out. To achieve extraordinary results for our clients, we’re disrupting the professional services market. We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.
Make that bold move today! Join Concentrix

In a world full of average, Concentrix stands out. To achieve extraordinary results for our clients, we’re disrupting the professional services market. We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. 
Make that bold move today! Join Concentrix 

 

What you need

  • College graduate/College level
  • Can work Onsite
  • Willing to work in GY or Shifting Schedules
  • Must have an experience handling customer service or sales programs etc
  • Strong analytical, problem solving and general troubleshooting skills
  • Ability to communicate technical issues in non-technical terms
  • Able provide customer and technical support to customers through inbound phone, chat and email requests

 

What will you be doing?

  • Review and analyze program performance to determine program needs
  • Approve personnel activities concerning hiring, training, development and performance management
  • Provide written performance appraisals
  • Act when necessary as a problem solving escalation point
  • Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
  • Identify and oversees program/problem resolution
  • Maximize potential of subordinates through coaching, development and effective performance management methods
  • Track client issues and maintains client correspondence and issue resolution
  • Support Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved

 

Location:

PHL Quezon City - UP Tech 1

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Email this job to:

Email this job to yourself or a friend.
Your name should not be empty
Recipient’s email address should not be Empty Please enter a valid Recipient’s email address

No locations found

Hi, we’re Concentrix.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

Be notified for similar jobs

Sign up to receive job alerts

Success! Successfully subscribed for similar jobs You have already subscribed for this job Failure! Failed to subscribed for similar jobs

Get tailored job recommendations based on your interests.

loading

Similar Jobs

No recommendations found

Jobseekers Also Viewed

No recommendations found