Manager I, B2B Sales

Location PHL Makati City Philippines Job Id R1479367 Posted Date 09/05/2024 External
Job associated with 2 categories
  • Operations
  • Contact Center
JOB DESCRIPTION

Job Title:

Manager I, B2B Sales

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Sales Manager to join our team. Today.

The future team member that will love this job will manage a team driving revenue generation and business growth on behalf of our clients. You will promote the professional development of the sales team, including coaching and performance evaluation. Reporting to a sales director, you will also build the strategic relationship with our external facing clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!

You Have:

  • Minimum 3 years proven work experience in a sales leadership role (or similar)

  • Consistent track record of success with a passion for exceptional customer experience and driving team results

  • Must be well-versed in High Performance Selling methodologies

  • Results-driven, analytically proficient, strategically minded with an operational outlook

  • Excellent people management, leadership and coaching skills

  • Strong record of developing and retaining high potential employees

  • Ability to maximize revenue through best practices

  • Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment

  • Excellent verbal and written communication skills, both internally and externally

  • Highly organized with the ability to handle multiple priorities

  • Experience working with Salesforce.com or similar CRM preferred

  • Demonstrated ability to prioritize and multi-task in a time-sensitive environment

You Will:

  • Lead, develop and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

  • Provide accurate weekly, monthly and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up-to-date

  • Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities

  • Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

  • Analyze data, performance and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories

  • Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction

  • Act as a point of escalation for the client and respond in a timely manner to any issues

  • Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

  • Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client

  • Work closely with client contact on reporting and forecasting

  • Ensure team alignment to achieve operating plan targets, sales targets and client performance targets (CPTs)

  • Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team

  • Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)

  • Ensure high level of professionalism during all interactions with team and client

  • Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met

  • Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience

  • Lead team to effectively influence buying/renewal process to achieve greater client satisfaction

Our Benefits/Perks:

  • Health Insurance with Dental Coverage for Employees – extended to two (2 dependents)

  • Paid Time off

  • Birthday Time Off

  • Bereavement Leave

  • Life Insurance

  • Group Personal Accident Program

  • Employee Assistance Program

  • Volunteer Time Off, paid time yearly to volunteer with an organisation of your choice.

  • Recognition programs

  • Wellness Incentive Program

  • Learning and Development Programs

Virtual First

Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you can work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, the company is mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

English (Required)

Time Type:

Full time

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Hi, we’re Concentrix.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

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