Customer Success Specialist with Dutch Language

Location BGR Sofia - Advance Business Center Bulgaria Job Id R1484608 Posted Date 01/09/2025 External
Job associated with 2 categories
  • Operations
  • Contact Center
JOB DESCRIPTION

Job Title:

Customer Success Specialist with Dutch Language

Job Description

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies. 

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners. 

Join us!  

Responsibilities:

  • Provide quality assurance, through checking all client product integrations are completed 

  • Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers 

  • Deliver customer value through ensuring our customers are successful in terms of adoption, usage and engagement 

  • Maintain a deep understanding of the products to effectively guide customers on best practices

  • Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the client platform 

  • Track and record customer activity in a timely manner in systems of record (e.g., CRM system) 

  • Help triage troubleshooting tickets 

  • Hybrid position

  • Working hours - Mon - Fr 10:00-19:00

Requirements:

  • Fluent level of Dutch and English – both written and spoken.

  • Experience in BPO/client support functions, Customer Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management

  • Experience analyzing data, trends and client information to identify product or service growth opportunities

  • Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

  • · Excellent communication, collaboration, organizational and project management skills

  • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision

  • Ability to work on queues/cases/tickets out of CRM platforms

  • The ability to build trust quickly and develop strong relationships

What we offer:  

  • Monthly transportation/internet allowance

  • Bonus for important life events (marriage, birth or adoption of a child, university graduation)

  • Additional medical plan: health and dental care (fully covered by the employer)

  • Life insurance

  • Voluntary Sport Card (Multisport) 

Please send us your CV in English.  

Only short-listed applicants will be contacted. 
All applications will be treated as strictly confidential

Help us G.R.O.W.

Join us! 

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Dutch (Required)

Time Type:

Full time

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Hi, we’re Concentrix.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

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