We use cookies to offer you a better browsing experience, analyze site traffic, and personalize content. Read about how we use cookies and how you can control them by visiting our Cookie Settings page. If you continue to use this site, you consent to our use of cookies.  
Cookie Settings

Associate, Sales Support

Location MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak Malaysia Job Id R1488614 Posted Date 05/21/2024 External
Job associated with 2 categories
  • Operations
  • Contact Center
Apply Now
Back to search results
Previous job Next job
JOB DESCRIPTION

Job Title:

Associate, Sales Support

Job Description

This Virtual Customer Support Specialist role is responsible for servicing the inbound que pertaining to SAP store listed products via:

•Live chat
•Incoming Tickets

In addition, the role is responsible for demonstration of required products to SAP potential customers via conference call.

Responsibility/Activity

  • Escalate clients' requests and complaints to appropriate channels.
  • Update clients about their requests and complaints status accordingly
  • Gather client's feedback, identify problem trend and report to supervisor for discussion or
  • Resolve and accurately log customer's post-sale requests with the highest level of professionalism.
  • Services may include responding to general order status and delivery queries, expediting Escalating issues which are beyond the training level provided.
  • Provide full support to end user following protocols agreed between Webhelp and our client focusing on quality and appropriate communication.
  • Engage with internal & external parties to understand requirements for execution

REQUIRED SKILL (MUST)

  • Minimum 3 years’ experience in Technical support and Customer Service
  • Have understanding about E-commerce
  • Understand Software and Hardware
  • Excellent verbal and written communication skills in English
  • Education level: Diploma and above
  • Minimum 2 years’ experience in IT or relevant experiences
  • Be familiar with the Computer and Laptop
  • Able to support APJ hour : 8am - 5pm
  • Basic knowledge about Excel
  • Knowledge on Javascript and/or Cloud Development
  • Have sales representative experience.
  • Having technical customer support is an advantage.
  • Basic mathematical skills

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

English

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Email this job to:

Email this job to yourself or a friend.
Your name should not be empty
Recipient’s email address should not be Empty Please enter a valid Recipient’s email address
Close the popup

No locations found

Apply Now

Hi, we’re Concentrix.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

Be notified for similar jobs

Sign up to receive job alerts

Success! Successfully subscribed for similar jobs You have already subscribed for this job Failure! Failed to subscribed for similar jobs

Success!

Successfully subscribed for similar jobs

Failure!

loading

Get tailored job recommendations based on your interests.