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Platform Engineer (L1 / L2 / Senior PE)

Location EGY Cairo - Plot no. 53, North Teseen st building 202 Egypt Job Id R1519069 Posted Date 07/29/2024 External
  • Information Technology
  • Contact Center
  • Operations
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JOB DESCRIPTION

Job Title:

Platform Engineer (L1 / L2 / Senior PE)

Job Description

Due to our incredible growth, we’re looking for Platform Engineers level 1/ Platform Engineers level 2 / Senior Platform Engineer with the experiences provided in the job description

Key Responsibilities: 

 

  • Respond to customer support requests and inquiries via phone, email, and/or ticketing systems.
  • Provide remote troubleshooting and hands-on support for VMware products such as vSphere, vCenter, ESXi, and more.
  • Collect and analyse relevant logs to identify the cause of the issues and provide root cause analysis when possible.
  • Investigate, analyse, and resolve complex technical issues.
  • Maintain detailed documentation and linking all technical learnings to existing solutions.
  • Cooperate effectively with TSEs with other teams & backline team, to reach fast resolution for complex cases.
  • Mentor, coach and assist support team members.  For PE (2 )
  • Conduct technical and knowledge sharing sessions for team members. For Senior PE

 

Requirements

 

  • Fluent written and verbal communication skills in English.
  • 0-2 years of experience as a Customer Support or relevant position. ( PE1
  • 2-5 years of experience as a Technical Support or relevant position. ( PE 2)
  • 6-10 years of experience as a Technical Support or relevant position. ( Senior PE )
  • Excellent problem-solving and analytical skills to quickly identify and resolve complex problem.
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
  • Ability to Collaborate and work as a team player.
  • Willingness to work flexible shifts.
  • Good customer advocacy and relationship building skills.
  • Solid knowledge with the following topics:
    • Storage concepts & protocols (iSCSI, NFS, FC, and vvol).
    • Ability to perform troubleshooting for network connectivity and performance issues.
    • Linux OS Administration.
    • Windows OS Administration.
    • VMware virtualization vSphere.
    • Familiarity with One or More VMware Products: vSAN, vCD, and vRops.
    • Certifications such as VCP, VCIX, or VCAP are preferred.

Location:

EGY Cairo - Plot no. 53, North Teseen st building 202

Language Requirements:

Time Type:

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Hi, we’re Concentrix.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

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