Job Title:
German speaking Technical Support Customer Representative
Job Description
Are you ready to deliver timely, accurate and professional customer service via phone, chat, social media and email? The target is to ensure excellent service standards and maintain high customer satisfaction.
Are you ready to deliver timely, accurate and professional customer service via phone, chat, social media and email? The target is to ensure excellent service standards and maintain high customer satisfaction.
What you’ll be doing at Concentrix Greece:
• Management of incoming calls, chats, messages and emails
• Identify and assess customers’ needs to achieve satisfaction
• Ask probing questions to identify the technical issue faced by the end user and support with the troubleshooting steps needed.
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and case-handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
What we’re looking for:
Native/near native in German
Good command in English.
Passionate about technology and its background
Logical acumen, good analytical and integrative thinking.
Ability to quickly understand complex matters or quickly grasp a briefing content and apply it during your customer contact
Problem solving and solution oriented, you like to see things completed as expected
Stress-resilient, used to working in a fast-paced environment
You are able to stay calm during technical incidents
What we offer:
Indefinite contract
Competitive remuneration package (14 Salaries)
Opportunities for international Career through our International Mobility program
A challenging working environment
Employee events
Private health insurance + Dental Care
3 euros meal voucher in Up Hellas card per working day
Free gym and other well-being activities
Enjoy with your co-workers your lunch break at our new Restaurant
You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too.
More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
Concentrix Hellas is an equal-opportunity employer
Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
Location:
GRC Athens - Ilia Iliou 51
Language Requirements:
English, German
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
