Customer service specialist in the automotive industry with Dutch

Location POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13 Poland Job Id R1554958 Posted Date 11/22/2024 External
Job associated with 2 categories
  • Operations
  • Contact Center
JOB DESCRIPTION

Job Title:

Customer service specialist in the automotive industry with Dutch

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Your responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, chat, and email.
  • Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
  • Collaborate with colleagues to enhance the overall customer experience.
  • Stay updated on product offerings, services, policies, and procedures to provide accurate information to customers.
  • Exhibit warmth and enthusiasm in every customer interaction
  • Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

Our requirements:

  • 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
  • Strong communication skills, with a minimum C1 level in Dutch and B2 level in English.
  • Ability to remain calm and tactful when dealing with customers.
  • Strong attention to detail and organizational skills.
  • Excellent problem-solving skills and a creative, solution-oriented mindset.
  • Willingness to learn and adapt to new technologies and processes.

Optional

  • Experience with other luxury Brands and Customers Relationship Management Systems (CRM).

What we offer:

  • Remote work from home
  • Comprehensive benefits (my benefit system, private medical healthcare, life insurance)
  • Team-building events
  • Fully paid training to prepare you for direct contact with customers
  • Team leader support at every stage of cooperation
  • Stable full-time employment based on an employment contract

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

Dutch (Required), English (Required)

Time Type:

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Hi, we’re Concentrix.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

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