We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
This is a fully remote role, however, only candidates residing in Northern Ireland can be considered, in the event you are required to come to our hub in Belfast.
The role will require you to commit to shifts between 2pm – 11pm, Wednesday to Sunday. We offer a competitive salary of £30,500 + benefits!
You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with
- Device, and performance support
- Communicate troubleshooting steps effectively
- Supporting with data and user deletion requests
- Collaborate with engineers to provide tech resolutions
- End-to-end ownership of customer support requests
- Proactively gaining updates and communicating to the customer
Requirements
- Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
- Strong technical knowledge and practical understanding of web technologies
- Advanced troubleshooting skills
- Ability to communicate technical knowledge to non tech audience clearly
- Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
- Structured multitasking and prioritisation skills
- Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
- Collaborative interpersonal skills with experience working in a cross-functional team environment
Preferred Qualifications
- Web based background or computer science qualifications
