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Customer Service Advisor with German

Location POL Warszawa - ul. Taneczna 30 Poland Job Id R1563149 Posted Date 03/07/2025 External
Job associated with 2 categories
  • Operations
  • Contact Center
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JOB DESCRIPTION

Job Title:

Customer Service Advisor with German

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Your responsibilities:

  • Shifts – 5 days per week, 2 weekends per month, 8,5 hours per day (7,5 h work, 30 minutes paid break + 30 minutes unpaid break). Shifts are between 7:00-23:00
  • Training period – 4 weeks training, 8:00 – 16:30 or 9:00 – 17:30 Monday-Friday
  • Provide assistance via phone and email,
  • Deliver technical support, including internet speed tests, troubleshooting, and router installations,
  • Address contract and billing inquiries thoroughly and efficiently,
  • Handle and process customer complaints with empathy and professionalism,
  • Promote and sell additional products, such as mobile contracts, after resolving service issues.

Our requirements:

  • Service-oriented thinking with focus on customer experience
  • Fluency in German (min. C1 level)
  • Outstanding communication skills
  • Administrative and technical knowledge
     

What we offer:

  • Fully remote position
  • Salary: 7000 PLN/monthly + sales commission
  • Embrace an international and diverse work environment that broadens your horizons.
  • Administrative and technical knowledge
  • Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
  • Private medical care, life insurance

    Location:

    POL Warszawa - ul. Taneczna 30

    Language Requirements:

    English, German (Required)

    Time Type:

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    Hi, we’re Concentrix.

    We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

    Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

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