Sr. Representative, Real Time Management

Location NIC Leon - Frente al parte central de León, edificio CLARO, 2do piso Nicaragua Category Workforce Management (WFM) Job Id R1569530 Posted Date 01/14/2025 External
JOB DESCRIPTION

Job Title:

Sr. Representative, Real Time Management

Job Description

Distribuir horarios precisos y oportunos de los GC
Responsabilidades
Distribuye horarios precisos y oportunos de los agentes
Ingresa correcciones y excepciones intradía en los sistemas para el tiempo libre y las ausencias de los agentes
Monitorea el volumen de entrada en busca de actividad inusual para garantizar que se satisfagan las necesidades de personal
Reconoce los problemas de programación anormales y escale según sea necesario
Inicia y coordina los tickets de problemas y los escala según sea necesario
Prepara informes estándar y ad hoc para la eficacia de la disponibilidad de los agentes
Monitorea y resuelve los problemas de disponibilidad de los agentes a través de comunicaciones cara a cara, teléfonos y aplicaciones de mensajería con los agentes y el centro de comando

Location:

NIC Leon - Frente al parte central de León, edificio CLARO, 2do piso

Language Requirements:

Spanish

Time Type:

Full time

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Hi, we’re Concentrix.

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