Job Title:
Application Support Engineer
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Hybrid
- Investigate low severity production problems in Trade Portal application (i.e. alternative or work around is available) which involves considerable analysis.
- Recreate problem related to Trade Portal app in test environment, analysis, determination & attempted resolution.
- Testing fixes related to Trade Portal application in UAT, Standby and Production
- Support Trade Portal application installation & configuration in multiple environments from time to time (UAT/Standby/Production)
- Support Trade Portal application maintenance (preventive & adaptive) as required.
- Support the testing of any fix or version migration related to OS/ Web Sphere /Oracle in UAT/Production
- Co-ordination with DBA on issues related to Database and work on recommended solutions.
- Co-ordination with Server/Storage/Network teams for resource monitoring like CPU, memory usages etc. of the App and DB servers. Take up application fine-tuning activities.
- Provide application support for any planned activity like server movements (UAT/Prod/DR), DR Drills, etc. of Trade Portal application and other interfaced/impacted/related applications.
- Participation in discussion reg. the CR’s/SFR’s in Release Control Board meeting, OS/DB baseline reviews, etc., if required
- Add more issues/resolutions in the KB document for the DPC support team.
- Handling of any adhoc data/queries required by BTG, IT, Management, regulatory, etc. related to Trade Portal application.
Location:
IND Bangalore - 55, Divyasree Towers, Bannerghatta Main Road
Language Requirements:
Time Type:
Full time
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