Internship Visayas IT 2025

Philippines Category Information Technology Job Id R1577030 Posted Date 01/28/2025 External
  • PHL Cebu City - Arcenas
  • PHL Cebu City - Asiatown i2
  • PHL Cebu City - i2
  • PHL Cebu City - i3
  • PHL Cebu City - TGU
  • PHL Cebu City - The Link
  • PHL Cebu - The Mactan Newtown - 2nd Flr
  • PHL Cebu - The Mactan Newtown - 3rd Flr
  • PHL Cebu City - One Montage, Archbishop Reyes, Cebu Business Park
JOB DESCRIPTION

Job Title:

Internship Visayas IT 2025

Job Description

IT Operations will be representing IT in front of Site Leaders, he is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.

Essential Functions/Core Responsibilities
• Represents IT in front of Site Leaders.
• Coordinates as smart hands with different portfolio and engineering workgroups

• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes

• Perform hardware and software upgrades to peripheral equipment

• Attend to break/fix engagement as required by Situation Management for technology related problems
  and issues received from both internal and external clients

• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system

• Perform site maintenance and safety checks of assigned equipment

• Perform checks and ensure that antivirus definition, Microsoft patches are updated. 
• Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner.
  Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required

• Performs\Tests backup for the onsite servers.

• Security analyst and applying Security control and providing Local Security analysis (SEP, Network capture, ….)

• Local Change Management for Infrastructure, Application and Security

• Remote Application and software Management

• Business continuity plan testing and recommendation

• Responsible for control and manage of all IT and Infrastructure room (Genset, UPS and IT Room)

• Analyse WIFI intrusion with CDOC, manage WIFI access and PW

• Manage the Video Conference Room (access control)

• Clients and CNX application implementation

• CNX Local Bots and automation implementation

• Support Network Data and Voice implementation.

Candidate Profile

Experience working within an IT help desk environment working to targets

• Good Technical Skills as it relates to multi-user operating system, hardware and software tools, including installation, configuration, and maintenance

• Strong communication skills, both written and verbal (English Language)

• Demonstrated ability to multi-task and meet timelines on deliverables

• Self-starter, sense of urgency, and works well under pressure

• Strong attention to detail


Career Framework Role
Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience.
Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.
Identifies key issues and patterns from partial/conflicting data.
Takes a broad perspective to problems and spots new, less obvious solutions.

#LI-DNI

Location:

PHL Cebu City - One Montage, Archbishop Reyes, Cebu Business Park

Language Requirements:

Time Type:

Full time

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Hi, we’re Concentrix.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

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