Job Title:
Project Manager II
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
Key Responsibilities:
- Lead IT project management for new initiatives and transition efforts, ensuring alignment with organizational standards and minimizing post-commissioning issues.
- Coordinate with external client IT staff to address operational and project-related concerns.
- Develop IT solutions in response to client RFPs and RFIs, collaborating with Sales, Business teams, and IT platform groups (Networks, Voice, Security, Telecom, etc.) to ensure comprehensive scoping.
- Ensure that independent projects integrate seamlessly into the master project plan.
- Support business development efforts, new site build-outs, and manage MIS activities for the IT Projects function.
- Define project tasks and required resources, allocating resources effectively.
- Assemble and manage project teams, creating schedules and timelines for project deliverables.
- Track project deliverables and monitor progress, providing support and direction to team members.
- Lead quality assurance efforts and implement necessary changes to meet project outputs.
- Evaluate and assess project results, publishing dashboards and reports for stakeholders.
Requirements:
- Minimum of 8 years of experience in IT project management, preferably in a BPO or contact center environment.
- Proven track record of successfully managing multiple projects simultaneously.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proficient in applying project management techniques, including execution, control, and closure.
- Experience in providing technology solutions for Network, Voice, and Telecom capabilities.
- Strong understanding of technology project management, particularly in managing complex IT projects with interdependencies in BPO/contact center environments.
- Proven ability to collaborate with IT professionals in a virtual team setting.
- Skilled in managing trade-offs between cost, time, and quality during project transitions.
- Excellent communication skills, with the ability to leverage organizational hierarchy to meet project timelines and objectives.
- In-depth knowledge of application environments, LAN, WAN, Telecom, and Voice platforms, with an appreciation for the interplay between these groups.
- Strong analytical, interpersonal, and team management skills.
- Familiarity with industry-standard products such as Cisco and Avaya.
- Understanding of IT Service Delivery and ITIL practices.
- Relevant certifications such as PMP, PRINCE2 Practitioner, or ITIL v3 are preferred.
- Proficient in Microsoft Project and other project management tools.
- Experience in aligning business and IT strategies.
Location:
ZAF Durban - 6 The Terrace, Westway Office Park, Westville
Language Requirements:
Time Type:
Full time2025-04-30
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