Job Title:
Customer Service Advisor with German - 100% remote
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Your responsibilities:
- Shifts – 5 days per week, 2 weekends per month, 8,5 hours per day (7,5 h work, 30 minutes paid break + 30 minutes unpaid break). Shifts are between 7:00-23:00
- Training period – 4 weeks training, 8:00 – 16:30 or 9:00 – 17:30 Monday-Friday
- Provide assistance via phone and email,
- Deliver technical support, including internet speed tests, troubleshooting, and router installations,
- Address contract and billing inquiries thoroughly and efficiently,
- Handle and process customer complaints with empathy and professionalism,
- Promote and sell additional products, such as mobile contracts, after resolving service issues.
Our requirements:
- Service-oriented thinking with focus on customer experience
- Fluency in German (min. C1 level)
- Outstanding communication skills
- Administrative and technical knowledge
Optional
- Very good English or Polish verbal and written skill (min. B2 level)
What we offer
- Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
- Embrace an international and diverse work environment that broadens your horizons.
- Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
- Team-building events to foster a collaborative work environment.
- Team leader support at every stage of cooperation.
Location:
POL Warszawa - ul. Taneczna 30
Language Requirements:
English, German (Required)
Time Type:
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