Customer advisor with Swedish/Norwegian/Danish/Finnish for streaming and Broadband provider

Location POL Warsaw - Al. Solidarności 171, Building B-3rd Flr Poland Job Id R1589899 Posted Date 02/26/2025 External
Job associated with 2 categories
  • Operations
  • Contact Center
JOB DESCRIPTION

Job Title:

Customer advisor with Swedish/Norwegian/Danish/Finnish for streaming and Broadband provider

Job Description

Job description:

  • Provide assistance via phone, email or chat
  • Deliver technical support for the streaming company,
  • Address contract and billing inquiries thoroughly and efficiently,
  • Handle and process customer complaints with empathy and professionalism,
  • Serve B2B and B2C clients on inbound calls as first and second line support,
  • Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.

 

Requirements:

  • Service-oriented thinking with focus on customer experience
  • Fluency in Swedish/Norwegian/Danish/Finnish (C1 level), and English written and verbal (B2),
  • Outstanding communication skills
  • Administrative and technical knowledge
  • Strong communication skills and good listener,
  • Minimum 6 months of experience in customer service,
  • Willingness to perform soft selling and upselling.

 

Nice to have:

  • Experience with CRM system.

 

We offer:

  • Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
  • Embrace an international and diverse work environment that broadens your horizons.
  • Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
  • Team-building events to foster a collaborative work environment.
  • Team leader support at every stage of cooperation.
  • Contract of employment or contract of mandate.

Location:

POL Warsaw - Al. Solidarności 171, Building B-3rd Flr

Language Requirements:

Danish, English (Required), Finnish, Norwegian, Swedish

Time Type:

Full time

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Hi, we’re Concentrix.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

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