Talent Connect - Specialist, Renewal Sales

Location PHL Makati City - Ayala North Exchange Philippines Job Id R1600373 Posted Date 04/30/2025 External
Job associated with 2 categories
  • Operations
  • Contact Center
JOB DESCRIPTION

Job Title:

Talent Connect - Specialist, Renewal Sales

Job Description

You Have:
  • 2+ years of experience working in a customer service or sales capacity

  • Prior success in achievement of personal and team sales quota/goals

  • Experience in high-volume calling

  • Experience learning new technology and data

  • Problem solving skills

  • Excellent knowledge of MS Office programs

  • Experience working with Salesforce.com or similar CRM

  • Experience or willingness to work from home

You will:

  • Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.

  • Provide accurate weekly/ monthly/ quarterly sales forecast

  • Mastery of product knowledge and technical understanding of services to assess client requirements

  • Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage

  • Manage external competitive pressures and handle objections to retain customers or win new customers

  • Manage high volume of customer contacts through phone and email each day – majority of communication is outbound

  • Work with your team and management to provide a professional experience during all interactions with customers and prospects

  • Maintain the customer management system (CRM) to ensure all relevant data is captured

  • Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Our Benefits/Perks:

  • Health Insurance with Dental Coverage for Employees

  • Bereavement Leave

  • Life Insurance

  • Group Personal Accident Program

  • Employee Assistance Program

  • Wellness Incentive Program

  • Learning and Development Programs

Virtual First

Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you can work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

Time Type:

Full time

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Hi, we’re Concentrix.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

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