Job Title:
Associate, Sales Support (Thai Speaker)
Job Description
We are looking for a customer-oriented and bilingual individual (Thai & English Speaker) to join our team as a Associate, Sales Support (Customer Service). In this role, you will assist customers through multiple communication channels, including calls, chats, emails, and social media platforms. While providing exceptional customer service is your primary focus, you will also have the opportunity to identify and close sales as a secondary responsibility.
Key Responsibilities:
- Customer Support (Bilingual): Provide outstanding assistance to customers in both English and Thai via phone, live chat, emails, and social media platforms. Address customer queries, concerns, and requests in a timely, professional manner.
- Customer Satisfaction: Ensure customer satisfaction by resolving issues efficiently, maintaining service excellence, and meeting performance goals and KPIs.
- Issue Resolution: Collaborate with internal teams to solve customer issues or escalate as needed, ensuring swift resolutions and positive customer experiences.
- Sales Opportunities: Identify and act on potential sales opportunities during customer interactions. Close sales following company sales guidelines to drive business growth.
- Multi-Channel Support: Respond to customer inquiries across multiple platforms, ensuring no queries are missed, abandoned, or left unresolved.
- SLA Adherence: Ensure all inquiries are addressed within established service level agreements (SLAs), including response times for chats, calls, and emails.
- Collaboration: Work closely with colleagues and departments to share insights and provide a seamless customer experience across all communication channels.
- Ad-Hoc Tasks: Take on additional tasks or responsibilities from clients or internal teams as required.
Requirements:
- Bilingual Fluency: Proficiency in both English and Thai (written and spoken) is essential for this role.
- Communication Skills: Strong verbal and written communication skills, with the ability to engage and build rapport with customers in both languages.
- Sales Aptitude: Ability to identify sales opportunities during customer interactions and confidently close sales in line with company guidelines.
- Customer-Centric Attitude: A positive, solution-oriented approach to customer service with a focus on customer satisfaction.
- Problem-Solving Skills: Capable of addressing customer concerns efficiently and escalating when necessary.
- Multitasking Ability: Comfortable handling multiple channels of communication at once (phone, chat, email, social media).
- Experience: Previous experience in customer service or sales is preferred but not required.
- Tech-Savvy: Familiarity with customer service tools and platforms is an advantage.
Benefits:
- Competitive salary with performance-based incentives.
- Training and development opportunities to grow in customer service and sales.
- A dynamic work environment with opportunities for career advancement.
- Supportive team culture that values collaboration and initiative.
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Thai
Time Type:
Full time
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