Job Title:
Technical II, IT Operations ( SCCM and BigFix administration, PowerShell)
Job Description
Job Description Summary
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
The Technical Support II, IT Operations is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems.
Requirements and Skills
• Experience in SCCM and BigFix administration.
• Extensive knowledge of Windows 10, Windows 11, and Windows Server operating systems.
• Advanced scripting skills (PowerShell, VBScript, etc.).
• Experience in project management.
• Excellent communication and problem-solving skills.
• Advanced English (Speaking and Writing) - Will actively participate in meetings with global teams.
• Relevant certifications, such as Microsoft Certified: Modern Desktop Administrator Associate or Windows Server.
• Experience with other endpoint management tools and security solutions.
Responsibilities
• Administration and maintenance of Microsoft System Center Configuration Manager (SCCM) or HCL BigFix for software distribution.
• System updates and security patches.
• Manage IBM BigFix infrastructure to ensure device compliance and security.
• Provide senior-level support for troubleshooting and resolving complex issues related to Active Directory, GPOs, Operating systems, and endpoint management tools.
• Collaborate with IT teams to investigate and resolve critical incidents. Operating System Implementation: Plan and execute operating system deployments, including upgrades and migrations, to ensure seamless system integration and optimal performance.
• Develop and maintain standardized system images for desktops and laptops.
• Process Automation and Improvement: Identify opportunities for process automation and implement scripts to improve operational efficiency.
• Participate in continuous improvement initiatives to optimize the digital workplace. Security and Compliance:
• Ensure all devices comply with company security policies. Implement and monitor security policies through SCCM and BigFix. Documentation and Training:
• Create and maintain detailed technical documentation for system procedures and configurations. Train and mentor junior team members on best practices and new technologies.
• Work closely with other local and global IT teams to plan and implement new clients.
• Communicate effectively with internal stakeholders to understand requirements and provide appropriate solutions.
Location:
BRA SAO PAULO Rua Tagipuru, 906 Barra Funda
Language Requirements:
Time Type:
Full time
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