Job Title:
Supervisor, WFM
Job Description
• Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
• Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
• Manage the representatives and analysts team providing coach and feedback monthly.
• Participate of monthly meeting with customers.
• Be the Captain of the forecast, capacity plan, real time, analytics and reporting processes.
• Guarantee the accuracy of all WFM processes
• Provide climate actions to guarantee a work environment connected to the CNX values.
• Guarantee that all WFM member are compliance with WFMU.
• Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
• Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
• Manage the representatives and analysts team providing coach and feedback monthly.
• Participate of monthly meeting with customers.
• Be the Captain of the forecast, capacity plan, real time, analytics and reporting processes.
• Guarantee the accuracy of all WFM processes
• Provide climate actions to guarantee a work environment connected to the CNX values.
• Guarantee that all WFM member are compliance with WFMU.
Internal Career Path Policies
- The game-changers must have the approval of his or her immediate supervisor to apply for the call.
- Required tenure: 6 months.
- Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).
- Must not have active disciplinary actions.
- The game-changer may participate in only one process at a time.
- Comply with the learning paths of the Corporate University.
- Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.
- If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass
- The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.
- Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.
Location:
JAM Kingston - 30 Hope Road, Situated in Parish of Saint Andrew
Language Requirements:
Time Type:
Full time
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