Job Title:
Customer Advisor (Order Support)
Job Description
We are seeking a detail-oriented and customer-focused individual to join our team as an Order Support Coordinator. In this role, you will manage order-related tasks through our internal system, handle outbound calls to update or assist customers, and coordinate with internal teams via email to resolve order-related issues. This position requires strong communication skills in both Thai and English and a proactive, solution-oriented mindset.
Responsibilities:
Manage order processing and related tasks via the internal system
Conduct outbound calls to customers to provide updates or resolve issues
Communicate effectively via email with internal teams and customers regarding orders
Preferred Qualification:
Strong logical and critical thinking skills
High attention to detail
Fluent spoken English for communicating with international customer
Required Qualification:
Thai national
Highschool diploma
Fluency in both Thai and English (CEFR B2 above) is required, including reading, writing, and speaking skills.
Work Location: Onsite - Bangna Bhiraj Tower
Working Shift & Day:
Shift pattern and day will be provided in advance
Shift starting time from 06:00 to 12:00
Work day can be any 5 days of the week, weekly off can be any 2 consecutives day of the week (there could be occasions where weekly off is split)
Benefits
Monthly KPI & Attendance incentives
Medical/Accident Insurance
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
Time Type:
Full time
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