Associate Director

Job Title:

Job Description

Essential Functions/Core Responsibilities 

• Financial Oversight: Manage project budgets, financial forecasts, and resource allocation to optimize project delivery.
• Team Coordination: Work closely with cross-functional teams, including IT, operations, and business units, to ensure seamless project execution and alignment with business goals.
• Project Management: Lead and manage delivery projects from inception to completion, ensuring project objectives, schedules, and budgets are met.
• Client Engagement: Serve as the primary point of contact for clients, building and maintaining strong relationships to ensure customer satisfaction and project success.
• Risk Management: Identify potential risks and develop mitigation strategies to minimize project impacts.
• Continuous Improvement: Implement best practices and process improvements to enhance project delivery efficiency and effectiveness. This includes identifying and implementing innovative tools and approaches to elevate performance and quality.
• Innovation Driver: Proactively seek out, evaluate, and champion the adoption of innovative tools, technologies, and methodologies to enhance project delivery outcomes.
• Reporting and Communication: Regularly report project status, progress, and challenges to stakeholders, ensuring transparency and effective communication throughout the project lifecycle.
• Representing CNX Poland with the local community and stakeholder

Candidate Profile  

• Experience managing a large call centre preferred
• Understanding of financial policies and budgetary requirements, including forecasting
• Native Polish speaker, English C1; German fluency is a plus
• Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates
• Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact
• Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management
• Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity
• Extensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practices
• Availability to work from the office
• Flexibility to moderately travel
   

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