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Team Leader Operations Temu - Bilingual

Location PER Lima - Av Primavera 1013 Peru Job Id R1630882 Posted Date 07/24/2025 External
Job associated with 2 categories
  • Operations
  • Contact Center
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JOB DESCRIPTION

Job Title:

Team Leader Operations Temu - Bilingual

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities 

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

  

Candidate Profile 

  • Associate's degree in related field with two to four years of relevant experience preferred
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach and provide direction to a team of employees
  • Willingness to work a flexible schedule
  • English Min B1

   

Internal Career Path Policies

  • The game-changers must have the approval of his or her immediate supervisor to apply for the call.
  • Required tenure: 6 months.
  • Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).
  • Must not have active disciplinary actions.
  • The game-changer may participate in only one process at a time.
  • Comply with the learning paths of the Corporate University.
  • Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.
  • If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass
  • The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.
  • Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.

Location:

PER Lima - Av Primavera 1013

Language Requirements:

English

Time Type:

Full time2025-08-01

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Hi, we’re Concentrix.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

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