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Associate, Real Time Management

Location MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIO Malaysia Category Workforce Management (WFM) Job Id R1631494 Posted Date 07/08/2025 External
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JOB DESCRIPTION

Job Title:

Associate, Real Time Management

Job Description

  • Preparation of daily / Weekly / Monthly reports & presentations / decks
  • Preparing of schedules using Erlang for different queues across multiple locations
  • Resolve escalated issues and requests from site management
  • Root cause analysis of SLA deviations, action plan development and resolution
  • Monitor real-time queue, schedule adherence & attendance.
  • Key daily exception requests and update schedules
  • Crosstrain with Scheduling Analyst
  • Optimize breaks the day of or day before the actual schedule
  • Schedule ADHOC intra-day training requests and update schedules
  • Produce and analyze daily efficiency reports (representative availability, access level etc.)
  • Attend centralized and/or site management meeting, as required
  • Cater to real time adhoc requests as and when required

Requirements:

  • Strong communication skills (spoken and written)
  • Solid knowledge of Microsoft Excel and PowerPoint
  • Comfortable working with computers and various systems
  • Willingness to work on a 24/7 rotational shift
  • Candidates with scheduling experience will have an added advantage
  • Ability to perform well under pressure and in dynamic environments
  • Self-driven with a strong desire for continuous learning and improvement
  • Open to local Malaysian candidates only

Location:

MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIO

Language Requirements:

Time Type:

Full time

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