Collections Advisor

Job Title:

Job Description

Are you looking for an opportunity to jumpstart your career in the Collections industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of R7 800

You’ll be working on-site from our vibrant Claremont office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.

This Collections Advisor role at Concentrix is a great match if you:

• Minimum of Grade 12 / Matric
  Minimum 6+ Months Collections local or international experience AND a minimum of 6+ months Financial Services experience

• Passed Grade 12 or NQF4

• Minimum B2 (English Language level, Email Writing and Computer Lit)

• Neutral voice profile

What is in it for you?
In this role, we offer benefits that help you support your unique lifestyle:

• Base Salary of R7 800

• Medical aid for main member / medical insurance for employee and two dependents

• Pension Fund

• Subsidized transport

• Fantastic Employee Assistance Programme (EAP)

• Group life cover

• Access to financial well-being sessions, will writing sessions and stress management sessions

• Team building and upskill training opportunities

• Interactive and inclusive company culture

What you will do in this role

Key Responsibilities will include: 

• Working with customers to identify and arrange suitable and sustainable payment plans which match their current financial circumstances

• Completing Income & Expenditure with customers to assess affordability and agree a resolution to which ensures we are treating customers fairly.

• Negotiating the repayment of outstanding arrears by our customers including alternative options of resolution as appropriate.

• Demonstrating industry and regulatory standards on all calls in order to deliver a positive outcome for both customer and business.

• Identifying a variety of customer types making key decisions on how to proceed ensuring our customer is at the heart of what we do.

• Acting with due care where a customer is identified as being vulnerable, and ensuring forbearance is applied as appropriate.

• Treat customers fairly and deliver fair customer outcomes in all of our day-to-day processes.

• Maintain a comprehensive and up-to-date knowledge and understanding of MotoNovo Finance products and services, providing accurate information whilst capturing robust records of our customer contact.

• Working within a team environment, building relationships and rapport with both colleagues and customers.

• Ensuring timely completion of mandatory learning ensuring an up-to-date knowledge of appropriate legislation and regulatory bodies including FCA, CONC 7 and TCF policies remain at the highest levels.

• Recognize and recommend improvements to company processes, policies and procedures to ensure we as a company proactive continue to become more efficient for our customers and colleagues.

• Maintain a comprehensive and up to date knowledge and understanding of MotoNovo Finance products and services, providing accurate information and proactively promoting them where appropriate

• Work as part of a team – supporting, motivating and assisting colleagues in the operation of the department and throughout the business.

• Ensure that all system-based records are maintained in an accurate and timely manner (and ensure that data integrity is maintained at all times) as prescribed by regulatory, legislative and company procedures.

• Continue to develop self and role by studying relevant training materials and product information and continually develop and improve product knowledge.

• Provide management information as requested. Have a sound understanding of all systems used to enhance the business activities, ensuring these are maintained in an accurate and timely manner.

• Ensure that prompt and regular communication and support is maintained between all internal and external parties to ensure seamless and consistent service levels are maintained at all times, reporting exceptional matters to line management.

• Undertake any other reasonable tasks as requested by line management.

Personal skills required for the role:

• Good written and verbal communication skills
• Able to demonstrate sound numerical skills and literacy
• Confident communicator and negotiation skills
• Able to remain calm under pressure and deliver results
• Planning and organization skills
• Uses own initiative, resourceful, problem solving Self-motivated and enthusiastic
• Attention to detail Works well under pressure and to set deadlines
• Able to follow procedures and work within regulated environment
• Team player and good IT skills in Microsoft Office

Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

Eligibility to work
In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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