We use cookies to offer you a better browsing experience, analyze site traffic, and personalize content. Read about how we use cookies and how you can control them by visiting our Cookie Settings page. If you continue to use this site, you consent to our use of cookies.  
Cookie Settings

Back-office Customer Support Specialist with German - Top E-commerce Company

Location TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG Türkiye Job Id R1636297 Posted Date 08/12/2025 External
Job associated with 2 categories
  • Operations
  • Contact Center
Apply Now
Back to search results
Previous job Next job
JOB DESCRIPTION

Job Title:

Back-office Customer Support Specialist with German - Top E-commerce Company

Job Description

We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in German (C1) and English (C1), and thrive in a structured back-office environment, we want to hear from you.

Key Responsibilities:

  • Deliver written customer support via email for the German market with a small call volume.
  • Investigate and resolve customer issues by reviewing past interactions and using internal tools.
  • Process manual refunds and address GDPR-related complaints with care and accuracy.
  • Ensure every customer interaction is professional, empathetic, and solution-focused.
  • Work with multiple systems efficiently while maintaining a high level of precision.
     

Requirements:

  • Fluent German (C1) and English (C1) – both written and spoken.
  • Excellent communication skills and the ability to clearly explain solutions.
  • Strong analytical and problem-solving mindset.
  • Patience, empathy, and emotional resilience.
  • Typing speed of 150+ keystrokes per minute and solid computer literacy.
  • Availability for full-time on-site work in Szczecin (5 days in a week)
  • Mon-Sunday, 9:00 – 18:00 different shifts within this timeframe
     

What We Offer:

  • Competitive salary
  • Relocation support and help with obtaining the required work permits.
  • Engaging trainings
  • Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days
  • Talent Development Program: a transparent career paths and promotions
  • CNX Academy: with mentoring program
  • CNX University: with unlimited online trainings available
  • Refer a friend: bonus for recommending a friend
  • Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite
  • Modern office in the heart of Szczecin centre, Poland

Location:

Poland, Szczecin

Language Requirements:

English, German

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Email this job to:

Email this job to yourself or a friend.
Your name should not be empty
Recipient’s email address should not be Empty Please enter a valid Recipient’s email address
Close the popup

No locations found

Apply Now

Hi, we’re Concentrix.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

Be notified for similar jobs

Sign up to receive job alerts

Success! Successfully subscribed for similar jobs You have already subscribed for this job Failure! Failed to subscribed for similar jobs

Success!

Successfully subscribed for similar jobs

Failure!

Get tailored job recommendations based on your interests.