Job Title:
Account Manager, Digital Ad Sales
Job Description
Job Description Summary
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then an Account Manager position at Concentrix is just the right place for you!
As an Account Manager, you'll join an organically diverse team from 40 countries where ALL members contribute and support each other's success and well-being, united as "One Concentrix." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we're looking for more people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
Our Account Manager connect with key small "Start -Ups" to mid-size businesses and is responsible for establishing and growing relationships and guides them through the process of ensuring they successfully optimize their online advertising campaigns. In this role, you will work to identify priority accounts and partner with them to ensure they have strong returns. As an Account manager you will:
Demonstrate a fundamental understanding of online advertising / social media marketing in your interactions
Hosting online video meetings that uncover customer business needs and present solutions that meet the customer's advertising objectives
Identify customer sales objectives and marketing key performance indicators
Maintain sales pipeline accuracy and track client campaign ROI
Deliver campaign setup and optimization recommendations
Monitor active client campaigns and provide timely enhancement recommendations
Provide feedback to leadership on product offerings and lessons learned
Identify and proactively recommend upsell opportunities to clients
Become a subject matter on client's advertising platform, features, and available enhancements
Excellent written and verbal skills to best communicate with our client and team members
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Account Manager role include:
Must be able to work a hybrid schedule based out of our Farmington Hills office
2+ years of experience working in digital or social media sales
Experience in Excel (Microsoft Office) and ability to demonstrate skills through assessment
Knowledge of how internet advertising or social media technology works (with the ability to explain it in ordinary terms).
Proven experience with efficiently working within multiple systems and tools to perform daily tasks
Proven communication and usage skills across multiple channels (e.g., virtual meetings, phone, email)
Experience building relationships and making recommendations to top marketing decision makers through business confidence, ability to ask layered questions, and influencing actions through strategic positioning of product offerings.
Ability to quickly learn and sell a large suite of product offerings
Comfortable in a dynamic fast-paced environment and with managing a sizable volume of client accounts and calls
Experience with managing different lead funnels (inbound and outbound)
Ability to quickly adopt and navigate change
Experience working within CRM platforms
Knowledge of how internet advertising or social media technology works (with the ability to explain it in ordinary terms)
Proven ability in business development and retaining new business relationships
Goal Focused is a must to provide the most efficient and effective performance
Must enjoy working in a collaborative work environment
Imaginative, strategic, and critical thinking skills
WHAT’S IN IT FOR YOU
One of our Concentrix Culture Statements says, "We are fanatical about our staff." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
The base salary range for this position is $22.84-$23.84/hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. (Pay rate will not be below applicable minimum wage)
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
We accept applications on an ongoing basis.
Location:
USA Farmington Hills MI
Language Requirements:
Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English
•Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
