Job Title:
Specialist, Sales Support (Mandarin Speaker)
Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.
We are looking for a Specialist, Sales Support (Mandarin Speaker) to join our team. Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.
At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career.
At Concentrix, you can truly Own Your Future!
You Will
Prepares quotes for contract renewal and RFP/RFI responses
Maintains quote documentation with accurate pricing and configurations
Ensures the integrity of client information maintained in the database systems
Updating and managing Excel spreadsheets
Dealing with external and internal queries in a professional, client orientated manner
Performs bookings (Purchase Order processing) and booking reconciliation
Performs QA self-check and peers-check
Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement
Seeks counsel and guidance from more senior Sales Support staff and management, as needed.
Prioritizes tasks to meet deadlines, paying attention to details
Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
Effectively maintain and improve Knowledge Base Tool
Effectively identify and call out operational risks to management for review and consideration
Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
Other duties, as assigned
You Have/Are
Local Malaysian
Specialist level: Graduates with a Diploma/Degree, up to 2-3 years of relevant working experience preferred
Proficient in Mandarin and English communication skills
Advance knowledge in Microsoft Office suite (Word, Excel)
Strong attention to detail
Possess effective verbal and written communication skills
Handle confidential information with complete integrity
Prior experience working independently with team-player mindset
Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines
Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for direction
Ability to clearly articulate issues and challenges, and propose ideas or solutions
Proven ability to focus on customer needs and communicate with higher level staff, as needed
Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)
Prior experience in following scripts and/or processes according to contractual agreements
Proven success in multi-tasking, prioritizing, and managing time effectively
Ability to follow established procedures and practices
Proven success and aptitude to learn new technology and data
Privacy and Information security
Our Benefits and Perks
Group Term Life Insurance
Group Health Insurance with coverage for dependents
Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
Employee Assistance Program
Rewards and Recognition Program
Learning and Development Program
Fun & Diversity Employee Engagement
Accommodation and Diversity
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.
Other information
Working Arrangement: Hybrid - 4 days WFH, 1 day WFO (Friday)
Working Hours: Monday to Friday, 9:00 AM - 6:00 PM
Office Location: Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur
If this sounds like an interesting opportunity, hit apply!
*Only shortlisted candidates will be contacted.
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English (Required), Mandarin (Required)
Time Type:
Full time
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