Sales Director- BPO industry

Essential Functions/Core Responsibilities

• Responsible for new business sales within assigned markets and existing Fortune 500 clients.
• Champion the effort to grow and maintain the corporation's primary and long-term revenue base.
• Develop a thorough understanding of prospect or client short-term and long-term strategic requirements through discussions with existing and prospective client executive management.
• Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client interactions.
• Collaborate with Sales Support; Account Management; Operations and other departments to ensure the client's expectations are being met or exceeded.
• Provide customer and market intelligence back to Sales, Account Management, Operations, and Finance regarding Concentrix strengths, weaknesses, opportunities and threats based on sales pursuit interactions.
• Monitor economic and legal trends that could affect sales.
• Maintain and update Salesforce database with sales pursuit information.
• Prospecting as hunter for new business along with market research.
• Provide preparation of proposals and follow-up with Internal and external clients.
• Follow up during implementation and first year of business with Internal and external clients.

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with five years or more years related experience strongly preferred.
• Experience as a Contact Center Services Hunter; Consultative sales is a must.
• Must have recent experience in BPO.
• Expert in communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external stakeholders.
• Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline oriented business environment with industry impact.
• Proven ability to champion significant projects, programs, and business initiatives using creativity and Ingenuity.
• Mastery of the organization's business operations and industry. Externally recognized as subject matter expert on emerging trends and industry practices.
• External Thought Leader with proven ability to significantly influence.
• Advanced Microsoft Office skills