Fraud Services Officer

Job Title:

Fraud Services Officer

Job Description

The Fraud Services Officer/Advisor position interfaces with customers via inbound calls or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

Do you want to play a crucial part in safeguarding our clients' accounts and ensuring the integrity of our financial operation?

Elevate your financial service career by joining our dynamic fraud team as a Fraud Service Officer. In this role, you'll acquire a specialised skillset within the banking system, focusing on fraud detection and prevention. 

At Concentrix, in everything we do, we believe in doing right by and for our people - our clients, their customers, our staff, our community, our planet. We support everyone to be the best version of themselves that they can be.

Make a change and say goodbye to weekend work, cold calling or sales.

This is an entry level financial services role; customer service skills will be highly regarded!
 

What's in it for you?

• A step up for your financial services career.

• Learn a unique skillset within banking system.

• Be a part of the fraud team.

• Uncapped employee referral bonuses!

• Free parking available near Robina Town Centre.

• Access to a wide range of banking benefits.

Key Role Details:

• 8th of October start date, apply now!

• Full-time opportunity with 38 hours 

• $27.17hr + Super! 

• 7 weeks of comprehensive learning including 3 weeks of classroom training, Mon- Fri from 9:00 AM to 5:00 PM

• 4 weeks hands-on learning, Mon-Fri from 9:00AM to 5:00 PM with additional support from the client end

• Permanent set rosters after training

Key Responsibilities of the role:

• Demonstrate your decision-making skills to understand fraud activity on customer transaction, saving, loans and credit/debit cards.  

• Implementing a resolution by taking proactive steps to address the customer's issue effectively.

• Utilize advanced tools and techniques to detect and prevent fraud.

• Collaborate with team members to investigate and resolve fraud cases.

• Focus on Key details and deliver tailored solution with high quality customer interactions and following compliance requirements.

• Effectively utilize your existing and newly trained technical and computer skills across a variety of banking systems.

• Communicate client specific knowledge and process to customers accurately and effectively.

Must be familiar with technology and open to learning new systems with working knowledge of computer and software applications.

*Applicants must be at least 18 years of age, have full working rights in Australia and pass a police, monetary and other pre-employment checks*
 

Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

We strive towards providing and sustaining a healthy and safe work environment so you can focus on being your best self and THRIVE!

Location:

AUS Gold Coast - Robina Town Centre Dr Lvl2

Language Requirements:

Time Type:

Full time

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