Dynamics 365 CE with Power Automate Desktop (RPA)(Bilingual English)

Summary

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Description

We’re looking for a Dynamics 365 CE + Power Automate Desktop Consultant to design, configure, and implement solutions across the Dynamics 365 Customer Engagement platform; while also developing automation workflows using Power Automate and Power Automate Desktop. This role blends CRM functional consulting with RPA/automation expertise to enhance business processes and operational efficiency.

Key Responsibilities

• Lead requirements-gathering workshops focused on business processes within Dynamics 365 CE (Sales, Customer Service, or related modules).

• Design, configure, and customize CE components: entities, forms, views, dashboards, business rules, workflows, and processes.

• Build automation solutions using:

* Power Automate (Cloud) for system-to-system automation

*Power Automate Desktop for RPA, UI-based automation, and legacy system interactions.

• Analyze manual or repetitive processes and propose automation strategies.

• Integrate Dynamics 365 CE with external systems using Dataverse, connectors, and custom integrations when needed.

• Create functional/technical documentation, process flows, solution designs, and user guides.

• Stay updated on new features across Dynamics 365 CE, Power Platform, and RPA technologies.

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Required Qualifications

• 8-10 years of experience implementing Dynamics 365 CE (Sales, Customer Service, or related workloads).

• Hands-on experience configuring Dynamics 365 CE entities, forms, views, dashboards, business process flows, and business rules.

• Strong experience building automation with Power Automate (Cloud Flows).

• Practical experience with Power Automate Desktop (RPA), including:

o UI automation

o Desktop actions

o Data handling

o Error handling and exceptions

• Understanding of Dataverse schema, relationships, and data modeling.

• Ability to capture business requirements and translate them into functional and automation solutions.

• Strong communication and client-facing skills.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.