TOC Tooling Developer

Ubicación
Costa Rica

Job Title:

TOC Tooling Developer

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

The TOC Tooling Developer will be responsible for designing, developing, and maintaining tools and applications that enhance the efficiency and effectiveness of our Technology Operations Center. This role requires a blend of software development skills, system administration knowledge, and an understanding of IT operations. The ideal candidate will have experience in automation, scripting, and the development of monitoring and alerting tools.

Key Responsibilities

Requirements

o Proven experience in software development, scripting, and automation.

o Experience with monitoring and alerting tools (e.g., Nagios, Prometheus, Grafana).

o Proficiency in programming languages such as Python, JavaScript, or similar.

o Strong knowledge of automation and configuration management tools (e.g., Ansible, Puppet, Chef).

o Familiarity with CI/CD pipelines and version control systems (e.g., Git).

o Experience with API integration and development.

Preferred Qualifications

ConcentrixCatalyst

Location:

CRI Work-at-Home

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents