Customer Service Specialist

Job Title:

Customer Service Specialist

Job Description

The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

Are you looking for what’s next?

We are excited to announce multiple opportunities to join our team servicing a brand-new client, Australian Super. We are looking for dedicated Full Time & Part Time Inbound Call Center Representatives to become a part of our newly established team. In this role, you will be the first point of contact for our clients, providing exceptional service and support for superannuation enquiries via calls and potential messaging functions. This position offers a unique chance to grow in a supportive environment that values professional development and teamwork.

Who are we?

Concentrix is a global leader in customer experience solutions, operating in Australia since 2014. With production sites in Brisbane, Ballarat, Townsville, and the Gold Coast, we strive to be the best in customer engagement services, rich in diversity, talent, powered by creativity and technology. Representing many beloved brands, we are dedicated to doing right by our team, clients, customers, community, and planet. We foster a fun, future-focused, and inclusive work environment, offering extensive training and support.

About Australian Super

Australian Super is Australia’s largest superannuation fund, managing over $335 billion of retirement savings on behalf of over 3.4 million members. Utilising their size, expertise, and global reach, they access the best investment opportunities for members.

Proudly a profit-for-member fund, they don’t pay profits or dividends to shareholders; instead, any profit made is for the members. Decisions are dedicated to helping members achieve their optimal financial position for retirement.

What will you do in this role?

• Handle customer calls about superannuation accounts, delivering accurate and timely information.
• Maintain confidentiality while dealing with personal and sensitive information 
• Provide an exceptional service experience
• Referring customers, where appropriate, to seek independent support
• Work across systems to successfully address customer enquiries.
• Abiding to regulatory security requirements. 

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. 

Concentrix is a great match if you have:

• Strong verbal and written communication skills
• Ability to take initiative and be efficient in problem solving
• Ability to navigate computer systems and programs in a fast-paced environment
• Ability to work autonomously and as part of a team
• Passion about providing exceptional customer service

What's in it for you?

We significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. 

• Unlimited learning and career growth! 80% of our frontline managers are promoted from within the business!
• Modern office environment with perks. Located in the heart of the city overlooking the Ross River.
• A fun office environment that nurtures health and wellbeing including dress for your day policy and themed events
• 3% incentive bonuses
• Access to our Employee Assistance Program for additional support and resources
• Earn bonuses by referring friends to join our team
• A Monday to Friday account - take your weekends back!

Start Dates:

28th October 2024 or,

18th November 2024

Shifts vary from 7am - 8pm AEST

Your talent deserves a space that’s fun and one of a kind. Apply now! 

Applicants must be at least 18 years old and have full working rights in Australia, with the ability to complete background, police, and credit checks.

Location:

AUS Townsville - River Quays, Level 6, 7 Tomlins Street

Language Requirements:

Time Type:

Full time

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