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Job Title:
Triage EngineerJob Description
Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent and technology. We combine human-centered design, powerful data and strong tech to accelerate CX transformation at scale.Main Responsibilities
• Application Monitoring and Support – Provide support for Prod issues by going through the SOPs, determine the root cause and address accordingly through Splunk and tools, etc.
• Take care of monitor Dashboards and alerts.
• Offshore/nearshore Coordination of activities and pending production incidents
• Work with Tier 2 team to get issues resolved.
Qualifications:
#ConcentrixCatalyst
Location:
MEX Work-at-HomeLanguage Requirements:
Time Type:
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