CUSTOMER SERVICE REPRESENTATIVE – ENGLISH ONLY– ENTERTAINMENT - NIGHT SHIFT ONLY

Job Title:

CUSTOMER SERVICE REPRESENTATIVE – ENGLISH ONLY– ENTERTAINMENT - NIGHT SHIFT ONLY

Job Description

Join our Game-changers Team Delivering Exceptional customer Support! 🚀

About Us

Concentrix is a global leader in customer experience solutions, with a presence in over 70 countries. Our mission is to help businesses achieve excellence by creating innovative, collaborative, and inclusive environments. At Concentrix, we empower our teams to deliver exceptional service and build rewarding careers.

Your Role as an Advisor

Are you passionate about solving problems and delivering outstanding customer service? As a Customer service Advisor, you will be the voice of our clients, providing seamless solutions and ensuring every customer interaction is a positive one.

What You’ll Do

• Deliver exceptional service: Ensure every customer experience meets or exceeds Key Performance Indicators (KPIs).
• Listen, understand, and resolve: Clarify customer concerns, use available tools, and provide effective, tailored solutions.
• Create meaningful connections: Demonstrate empathy, professionalism, and care in every interaction to build lasting trust.
• Master tools and processes: Stay up-to-date with our systems, products, and procedures to provide accurate and efficient support.
• Document and track accurately: Maintain precise and complete records of all customer interactions and solutions provided.
• Promote solutions: Identify opportunities to recommend additional products or services that align with customer needs.
• Collaborate and improve: Participate in initiatives to enhance customer satisfaction and business performance.

Why Join Us?

At Concentrix, we believe in investing in our people. We provide an environment where you can learn, grow, and thrive.

Competitive Compensation

Unmatched Benefits

• Performance-driven bonuses:
  • Paid training from day one.
• Health and wellness perks:
  • Comprehensive health insurance and a retirement plan after one year.
  • Stress-free commuting with company-provided transportation.
• Flexibility and career growth:
  • Continuous learning through advanced training programs to accelerate your career.
• A vibrant workplace:
  • Team-building activities, themed events, and year-round recognition to celebrate your contributions.

The Ideal Candidate

We are looking for passionate and dedicated individuals who:

• Is fluent in English, with excellent verbal and written communication skills in this language.
• Possess a high school diploma (or equivalent); relevant experience is a plus but not required.
• Excel in customer service: Demonstrate empathy, professionalism, and a solutions-oriented mindset.
• Are tech-savvy: Skilled in navigating computer systems and quick to adopt new technologies.
• Adapt and thrive under pressure: Work efficiently in fast-paced, high-volume environments.
• Collaborate effectively: Operate both independently and as part of a team.
• Are flexible and reliable: Willing to rotate shifts and adapt to changing schedules.

Your Journey with Us

We’ve designed a recruitment process that values your time and potential:

Online assessment: Test your language, technical, and interpersonal skills through an engaging and interactive evaluation.

Phone screening: A personal conversation to align your goals with ours.

In-person interview: An opportunity to showcase your skills and learn more about how you can grow with Concentrix.

Ready to Make an Impact? Join Concentrix Today!

Become part of a team where innovation, growth, and customer satisfaction are at the heart of everything we do. Together, we’ll redefine excellence.

Apply now and start your journey to a rewarding career with Concentrix! 🌟

Location:

Mauritius - Ebene Cybercity - Cube

Language Requirements:

Time Type:

Full time

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