The Customer Service Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client

Analyst, Planning & Scheduling is responsible for developing accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management,

The Supervisor WFM, will be responsible for the supervision of the Real-Time team. This position will maintain the internal

The Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Analyst I, WFM RTA is responsible for planning, coordinating and analyzing interaction volume data in order to meet internal and

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center agents. This position ensures

The Customer Service Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client