{"id":890,"date":"2025-10-20T22:06:29","date_gmt":"2025-10-21T02:06:29","guid":{"rendered":"https:\/\/jobs.concentrix.com\/home\/"},"modified":"2026-02-16T22:06:11","modified_gmt":"2026-02-17T03:06:11","slug":"home","status":"publish","type":"page","link":"https:\/\/jobs.concentrix.com\/it\/","title":{"rendered":"Home"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"890\" class=\"elementor elementor-890 elementor-6\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7da084 e-flex e-con-boxed e-con e-parent\" data-id=\"a7da084\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-241293c e-con-full e-flex e-con e-child\" data-id=\"241293c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56ea600 elementor-headline--style-rotate elementor-widget__width-inherit elementor-widget elementor-widget-animated-headline\" data-id=\"56ea600\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headline_style&quot;:&quot;rotate&quot;,&quot;animation_type&quot;:&quot;slide-down&quot;,&quot;rotating_text&quot;:&quot;per genitori\\nper studenti\\nda casa\\nall&#039;estero\\nper leader\\nper esploratori\\nper tutti&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;rotate_iteration_delay&quot;:2500}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t\t\t\t<h1 class=\"elementor-headline elementor-headline-animation-type-slide-down\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Lavori<\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">\n\t\t\t\tper&nbsp;genitori\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tper&nbsp;studenti\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tda&nbsp;casa\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tall'estero\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tper&nbsp;leader\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tper&nbsp;esploratori\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tper&nbsp;tutti\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/h1>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d58128d elementor-widget elementor-widget-jdq-search-redirect\" data-id=\"d58128d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jdq-search-redirect.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <form class=\"jdq-search-redirect-form\" action=\"\/it\/job-search\/\" method=\"GET\">\n            <div class=\"jdq-search-redirect-wrapper\">\n                <div class=\"jdq-search-redirect-input-wrapper\">\n                    <input type=\"text\"\n                           name=\"keyword\"\n                           class=\"jdq-search-redirect-input\"\n                           placeholder=\"Cerca per titolo o parola chiave del lavoro\"\n                           autocomplete=\"off\" \/>\n                    <button type=\"submit\" class=\"jdq-search-redirect-submit\" aria-label=\"Search\">\n                        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M21 21L16.65 16.65M19 11C19 15.4183 15.4183 19 11 19C6.58172 19 3 15.4183 3 11C3 6.58172 6.58172 3 11 3C15.4183 3 19 6.58172 19 11Z\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                        <\/svg>\n                    <\/button>\n                <\/div>\n\n                                <div class=\"jdq-search-redirect-country-wrapper\">\n                    <select name=\"country\" class=\"jdq-search-redirect-country\">\n                        <option value=\"\" disabled selected>Localit\u00e0<\/option>\n                        <option value=\"\">Tutti i Paesi<\/option>\n                                                    <option value=\"Albania\">Albania<\/option>\n                                                    <option value=\"Algeria\">Algeria<\/option>\n                                                    <option value=\"Argentina\">Argentina<\/option>\n                                                    <option value=\"Australia\">Australia<\/option>\n                                                    <option value=\"Belgium\">Belgio<\/option>\n                                                    <option value=\"Benin\">Benin<\/option>\n                                                    <option value=\"Bosnia and Herzegovina\">Bosnia ed Erzegovina<\/option>\n                                                    <option value=\"Brazil\">Brasile<\/option>\n                                                    <option value=\"Bulgaria\">Bulgaria<\/option>\n                                                    <option value=\"Canada\">Canada<\/option>\n                                                    <option value=\"China\">Cina<\/option>\n                                                    <option value=\"Colombia\">Colombia<\/option>\n                                                    <option value=\"Costa Rica\">Costa Rica<\/option>\n                                                    <option value=\"Cura\u00e7ao\">Cura\u00e7ao<\/option>\n                                                    <option value=\"Czechia\">Rep. Ceca<\/option>\n                                                    <option value=\"C\u00f4te d&#039;Ivoire\">Costa d&#039;Avorio<\/option>\n                                                    <option value=\"Denmark\">Denmark<\/option>\n                                                    <option value=\"Dominican Republic\">Rep. Dominicana<\/option>\n                                                    <option value=\"Egypt\">Egitto<\/option>\n                                                    <option value=\"El Salvador\">El Salvador<\/option>\n                                                    <option value=\"Estonia\">Estonia<\/option>\n                                                    <option value=\"Finland\">Finlandia<\/option>\n                                                    <option value=\"France\">Francia<\/option>\n                                                    <option value=\"Georgia\">Georgia<\/option>\n                                                    <option value=\"Germany\">Germania<\/option>\n                                                    <option value=\"Ghana\">Ghana<\/option>\n                                                    <option value=\"Greece\">Grecia<\/option>\n                                                    <option value=\"Guatemala\">Guatemala<\/option>\n                                                    <option value=\"Honduras\">Honduras<\/option>\n                                                    <option value=\"Hungary\">Ungheria<\/option>\n                                                    <option value=\"India\">India<\/option>\n                                                    <option value=\"Indonesia\">Indonesia<\/option>\n                                                    <option value=\"Ireland\">Irlanda<\/option>\n                                                    <option value=\"Italy\">Italia<\/option>\n                                                    <option value=\"Jamaica\">Giamaica<\/option>\n                                                    <option value=\"Japan\">Giappone<\/option>\n                                                    <option value=\"Jordan\">Giordania<\/option>\n                                                    <option value=\"Kosovo\">Kosovo<\/option>\n                                                    <option value=\"Latvia\">Lettonia<\/option>\n                                                    <option value=\"Lithuania\">Lituania<\/option>\n                                                    <option value=\"Madagascar\">Madagascar<\/option>\n                                                    <option value=\"Malaysia\">Malaysia<\/option>\n                                                    <option value=\"Mexico\">Messico<\/option>\n                                                    <option value=\"Morocco\">Marocco<\/option>\n                                                    <option value=\"Netherlands\">Paesi Bassi<\/option>\n                                                    <option value=\"New Zealand\">Nuova Zelanda<\/option>\n                                                    <option value=\"Nicaragua\">Nicaragua<\/option>\n                                                    <option value=\"North Macedonia\">North Macedonia<\/option>\n                                                    <option value=\"Norway\">Norvegia<\/option>\n                                                    <option value=\"Peru\">Per\u00f9<\/option>\n                                                    <option value=\"Philippines\">Filippine<\/option>\n                                                    <option value=\"Poland\">Polonia<\/option>\n                                                    <option value=\"Portugal\">Portogallo<\/option>\n                                                    <option value=\"Romania\">Romania<\/option>\n                                                    <option value=\"Saudi Arabia\">Arabia Saudita<\/option>\n                                                    <option value=\"Senegal\">Senegal<\/option>\n                                                    <option value=\"Serbia\">Serbia<\/option>\n                                                    <option value=\"Singapore\">Singapore<\/option>\n                                                    <option value=\"Slovakia\">Slovacchia<\/option>\n                                                    <option value=\"South Africa\">Sudafrica<\/option>\n                                                    <option value=\"Spain\">Spagna<\/option>\n                                                    <option value=\"Suriname\">Suriname<\/option>\n                                                    <option value=\"Sweden\">Svezia<\/option>\n                                                    <option value=\"Switzerland\">Svizzera<\/option>\n                                                    <option value=\"Thailand\">Thailandia<\/option>\n                                                    <option value=\"Tunisia\">Tunisia<\/option>\n                                                    <option value=\"T\u00fcrkiye\">T\u00fcrkiye<\/option>\n                                                    <option value=\"United Arab Emirates\">Emirati Arabi Uniti<\/option>\n                                                    <option value=\"United Kingdom\">United Kingdom<\/option>\n                                                    <option value=\"United States of America\">Stati Uniti<\/option>\n                                                    <option value=\"Vietnam\">Vietnam<\/option>\n                                            <\/select>\n                <\/div>\n                            <\/div>\n        <\/form>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d784ca1 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"d784ca1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-476877b e-flex e-con-boxed e-con e-parent\" data-id=\"476877b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fde541d elementor-widget elementor-widget-text-editor\" data-id=\"fde541d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<strong>AVVISO: avviso di frode di reclutamento<\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74b490d elementor-widget elementor-widget-text-editor\" data-id=\"74b490d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tComprendere il nostro processo di reclutamento \u00e8 essenziale per proteggersi dalle truffe di reclutamento online, che sono in aumento. Prenditi un momento per rivedere il nostro processo di selezione, le policy di reclutamento e cosa puoi fare per segnalare attivit\u00e0 che ritieni fraudolente. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d28ad7b elementor-widget elementor-widget-button\" data-id=\"d28ad7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.concentrix.com\/scam-warning\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Per saperne di pi\u00f9<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edaec65 e-flex e-con-boxed e-con e-parent\" data-id=\"edaec65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c9f843 elementor-widget elementor-widget-text-editor\" data-id=\"7c9f843\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tAbbiamo selezionato per te \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-678ca72 elementor-widget elementor-widget-text-editor\" data-id=\"678ca72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Vivi il potenziale di una carriera da innovatore <\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69ee2b6 elementor-widget elementor-widget-jdq-jobs-widget\" data-id=\"69ee2b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jdq-jobs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"jdq-widget-container\" data-widget-id=\"69ee2b6\" data-query-type=\"get_latest\">\n\n            \n            <!-- Results Header -->\n            <div class=\"jdq-results-header\">\n                                <svg class=\"jdq-filter-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                    <line x1=\"4\" y1=\"21\" x2=\"4\" y2=\"14\"><\/line>\n                    <line x1=\"4\" y1=\"10\" x2=\"4\" y2=\"3\"><\/line>\n                    <line x1=\"12\" y1=\"21\" x2=\"12\" y2=\"12\"><\/line>\n                    <line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"3\"><\/line>\n                    <line x1=\"20\" y1=\"21\" x2=\"20\" y2=\"16\"><\/line>\n                    <line x1=\"20\" y1=\"12\" x2=\"20\" y2=\"3\"><\/line>\n                    <line x1=\"1\" y1=\"14\" x2=\"7\" y2=\"14\"><\/line>\n                    <line x1=\"9\" y1=\"8\" x2=\"15\" y2=\"8\"><\/line>\n                    <line x1=\"17\" y1=\"16\" x2=\"23\" y2=\"16\"><\/line>\n                <\/svg>\n            <\/div>\n\n            <!-- Filter Panel Overlay -->\n            <div class=\"jdq-filter-overlay\"><\/div>\n\n            <!-- Sliding Filter Panel -->\n            <div class=\"jdq-filter-panel\">\n                <div class=\"jdq-filter-panel-header\">\n                    <button class=\"jdq-filter-panel-close\" aria-label=\"Close filters\">\n                        <svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <rect x=\"1.41406\" width=\"21\" height=\"2\" rx=\"1\" transform=\"rotate(45 1.41406 0)\" fill=\"currentColor\"><\/rect>\n                            <rect x=\"16.2637\" y=\"1.41418\" width=\"21\" height=\"2\" rx=\"1\" transform=\"rotate(135 16.2637 1.41418)\" fill=\"currentColor\"><\/rect>\n                        <\/svg>\n                    <\/button>\n                <\/div>\n\n                <div class=\"jdq-filter-panel-section\">\n                    <h4 class=\"jdq-filter-panel-title\">Filtra per<\/h4>\n                    <div class=\"jdq-filter-panel-pills\">\n                        <!-- Active filter pills will be added dynamically -->\n                    <\/div>\n                    <button class=\"jdq-filter-panel-clear-all\" style=\"display: none;\">Cancella tutto<\/button>\n                <\/div>\n\n                <div class=\"jdq-filter-panel-section\">\n                    <h4 class=\"jdq-filter-panel-title\">Filtra per<\/h4>\n\n                    <div class=\"jdq-filter-group\">\n                        <label class=\"jdq-filter-label\">Lingua<\/label>\n                        <select class=\"jdq-language-select\">\n                            <option value=\"\">Tutte le lingue<\/option>\n                            <option value=\"Arabic\">Arabic<\/option>\n                            <option value=\"Bosnian\">Bosnian<\/option>\n                            <option value=\"Bulgarian\">Bulgarian<\/option>\n                            <option value=\"Chinese\">Chinese<\/option>\n                            <option value=\"Croatian\">Croatian<\/option>\n                            <option value=\"Czech\">Czech<\/option>\n                            <option value=\"Danish\">Danish<\/option>\n                            <option value=\"Dutch\">Dutch<\/option>\n                            <option value=\"English\">English<\/option>\n                            <option value=\"Estonian\">Estonian<\/option>\n                            <option value=\"Finnish\">Finnish<\/option>\n                            <option value=\"French\">French<\/option>\n                            <option value=\"German\">German<\/option>\n                            <option value=\"Greek\">Greek<\/option>\n                            <option value=\"Hebrew\">Hebrew<\/option>\n                            <option value=\"Hindi\">Hindi<\/option>\n                            <option value=\"Hungarian\">Hungarian<\/option>\n                            <option value=\"Italian\">Italian<\/option>\n                            <option value=\"Japanese\">Japanese<\/option>\n                            <option value=\"Kazakh\">Kazakh<\/option>\n                            <option value=\"Korean\">Korean<\/option>\n                            <option value=\"Malay\">Malay<\/option>\n                            <option value=\"Mandarin\">Mandarin<\/option>\n                            <option value=\"Norwegian\">Norwegian<\/option>\n                            <option value=\"Polish\">Polish<\/option>\n                            <option value=\"Portuguese\">Portuguese<\/option>\n                            <option value=\"Romanian\">Romanian<\/option>\n                            <option value=\"Russian\">Russian<\/option>\n                            <option value=\"Serbian\">Serbian<\/option>\n                            <option value=\"Slovak\">Slovak<\/option>\n                            <option value=\"Slovenian\">Slovenian<\/option>\n                            <option value=\"Spanish\">Spanish<\/option>\n                            <option value=\"Swedish\">Swedish<\/option>\n                            <option value=\"Turkish\">Turkish<\/option>\n                            <option value=\"Ukrainian\">Ukrainian<\/option>\n                            <option value=\"Vietnamese\">Vietnamese<\/option>\n                        <\/select>\n                    <\/div>\n\n                    <div class=\"jdq-filter-group\">\n                        <label class=\"jdq-filter-label\">Citt\u00e0<\/label>\n                        <select class=\"jdq-city-select\">\n                            <option value=\"\">Tutte le citt\u00e0<\/option>\n                            <!-- Cities will be populated dynamically from job data -->\n                        <\/select>\n                    <\/div>\n\n                    <div class=\"jdq-filter-group\">\n                        <label class=\"jdq-filter-label\">Categoria<\/label>\n                        <select class=\"jdq-category-select\">\n                            <option value=\"\">Tutte le categorie<\/option>\n                            <option value=\"Account Management\">Account Management<\/option>\n                            <option value=\"Customer Service and Support\">Customer Service and Support<\/option>\n                            <option value=\"Finance\">Finance<\/option>\n                            <option value=\"Global Security\">Global Security<\/option>\n                            <option value=\"Human Resources\">Human Resources<\/option>\n                            <option value=\"Information Technology\">Information Technology<\/option>\n                            <option value=\"Marketing & Communications\">Marketing & Communications<\/option>\n                            <option value=\"Operations\">Operations<\/option>\n                            <option value=\"Other\">Other<\/option>\n                            <option value=\"Project Management\">Project Management<\/option>\n                            <option value=\"Real Estate\">Real Estate<\/option>\n                            <option value=\"Research & Analytics\">Research & Analytics<\/option>\n                            <option value=\"Sales\">Sales<\/option>\n                            <option value=\"Training & Quality\">Training & Quality<\/option>\n                            <option value=\"Workforce Management (WFM)\">Workforce Management (WFM)<\/option>\n                        <\/select>\n                    <\/div>\n                <\/div>\n\n                <div class=\"jdq-filter-panel-footer\">\n                    <button class=\"jdq-filter-apply-btn\">Applica (<span class=\"jdq-filter-count\">0<\/span>)<\/button>\n                <\/div>\n            <\/div>\n\n            <!-- Job Cards Container -->\n            <div class=\"jdq-jobs-container\"\n                 data-show-description=\"yes\"\n                 data-description-length=\"150\"\n                 data-results-per-page=\"10\"\n                 data-exclude-keyword=\"#righthead\"\n                 data-job-detail-url=\"\">\n                <!-- Jobs will be rendered here by JavaScript -->\n                <div class=\"jdq-loading\">Loading jobs...<\/div>\n            <\/div>\n\n            <!-- Hidden shortcode output -->\n            <div style=\"display: none;\">\n                <script type=\"application\/json\" id=\"jobsData\">{\"ok\":true,\"data\":[{\"id\":\"797\",\"campaign_id\":\"25234\",\"campaign_title\":\"Representative, Physical Security R1760260\",\"campaign_type\":\"job_application\",\"job_title\":\"Auxiliar de prevenci\u00f3n de p\u00e9rdidas - Quer\u00e9taro\",\"street\":\"MEX Queretaro City - Blvd. Bernardo Quintana no. 302 int. 2 Centro Sur\",\"address\":\"MEX Queretaro City - Blvd. Bernardo Quintana no. 302 int. 2 Centro Sur\",\"city\":\"Queretaro City\",\"state\":\"Quer\u00e9taro\",\"postal_code\":\"76140\",\"region\":null,\"country\":\"Mexico\",\"short_description\":\"El Representante Principal de Seguridad F\u00edsica es responsable de supervisar y aplicar programas de seguridad f\u00edsica basados en normas, pol\u00edticas y procedimientos de seguridad f\u00edsica y servicios en los centros asignados. Este puesto gestiona las operaciones diarias de seguridad f\u00edsica, el cumplimiento, la investigaci\u00f3n, las auditor\u00edas y la formaci\u00f3n, y es responsable de implantar y gestionar un programa de concienciaci\u00f3n sobre seguridad para los empleados.\",\"long_description\":\"<p>Principales responsabilidades:<\/p><ul><li>Llevar a cabo auditor\u00edas de los lugares asignados en relaci\u00f3n con los puntos mencionados y comunicar las observaciones al equipo de operaciones de seguridad (supervisor de operaciones de seguridad y oficial superior\/gerente).<\/li><li>Diferentes pol\u00edticas y procedimientos relacionados con la seguridad, servicios est\u00e1ndar y normas espec\u00edficas del cliente\u00a0<\/li><li>Normas espec\u00edficas del sector, como PCI DSS, FFIEC, HIPAA, SOC2, etc.<\/li><li>Ayudar a crear planes de formaci\u00f3n para abordar las lagunas observadas y garantizar que las operaciones de seguridad f\u00edsica del sitio\/sitios asignados<\/li><li>Mantener las relaciones con los proveedores de servicios de seguridad y sistemas para garantizar que los servicios de mantenimiento y actualizaci\u00f3n de sistemas se prestan a tiempo.<\/li><li>Coordinaci\u00f3n y realizaci\u00f3n de simulacros semestrales de evacuaci\u00f3n en caso de incendio en los centros.<\/li><li>Gestionar todos los contratos de mantenimiento de los sistemas de seguridad para toda la tecnolog\u00eda de seguridad instalada y por instalar en todas las sedes.<\/li><li>Garantizar la formaci\u00f3n y las conexiones del personal de seguridad, los vigilantes de planta, el personal de seguridad y los nuevos empleados<\/li><\/ul><p><\/p><p>Requisitos:<\/p><p><\/p><ul><li>Secundaria terminada.<\/li><li>Experiencia no necesaria.<\/li><li>Pago semanal.<\/li><li>Manejo de Microsoft Office B\u00e1sico.<\/li><li>Buenas dotes de comunicaci\u00f3n; capaz de comprender y dar instrucciones relacionadas con la seguridad.<\/li><li>Capacidad para explicar observaciones de auditor\u00eda y ense\u00f1ar correcciones.<\/li><li>Firme pero respetuoso.<\/li><\/ul>\",\"ats_external_id\":\"R1760260\",\"location\":\"Queretaro City, Quer\u00e9taro\",\"job_type\":\"full_time\",\"salary\":\"9650\",\"salary_type\":\"monthly\",\"salary_currency\":\"MXN\",\"updated_at\":\"2026-09-03T04:05:32.710+08:00\",\"created_at\":\"2026-09-03T02:05:56.389+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTIzNA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MEX-Queretaro-City---Blvd-Bernardo-Quintana-no-302-int-2-Centro-Sur\/Auxiliar-de-prevencin-de-prdidas---Quertaro_R1760260\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Physical Security\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"88e6edbacaa4101ac0b89e85d5ff0000\",\"descriptor\":\"Onelink Mexico S.A. de C.V.\",\"reference_id\":\"WMX03\",\"organization_reference_id\":\"WMX03\"},\"location\":{\"city\":\"Queretaro City\",\"state\":\"Quer\u00e9taro\",\"country\":{\"wid\":\"e2adff9272454660ac4fdb56fc70bb51\",\"iso2\":\"MX\",\"iso3\":\"MEX\",\"descriptor\":\"Mexico\",\"iso_numeric\":\"484\"},\"postal_code\":\"76140\",\"primary_location\":{\"id\":\"MX-QUE-BERNA-01\",\"wid\":\"8845dcaeacef1036fb10c2caaf160000\",\"descriptor\":\"MEX Queretaro City - Blvd. Bernardo Quintana no. 302 int. 2 Centro Sur\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"rosario.limon@concentrix.com\"},\"first_name\":\"Lim\u00f3n Murrieta, Rosario Refugio\"},\"categories\":[{\"descriptor\":\"CF Physical Security\"}],\"recruiters\":[{\"id\":\"102600318\",\"wid\":\"da7d7d2449a21010318b1fcd3c6a0000\",\"descriptor\":\"Rosario Lim\u00f3n Murrieta (102600318)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC2712\",\"descriptor\":\"Representative, Physical Security\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385548\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MEX-Queretaro-City---Blvd-Bernardo-Quintana-no-302-int-2-Centro-Sur\/Auxiliar-de-prevencin-de-prdidas---Quertaro_R1760260\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MEX-Queretaro-City---Blvd-Bernardo-Quintana-no-302-int-2-Centro-Sur\/Auxiliar-de-prevencin-de-prdidas---Quertaro_R1760260\/apply\",\"job_requisition_id\":\"R1760260\"}],\"organizations\":[{\"wid\":\"f9af6d72609801833fc9c56f4d0631be\",\"descriptor\":\"W0111 - Opexother - CRMRESO\",\"reference_id\":\"CRMRESO\",\"custom_reference_id\":\"CRMRESO\",\"company_reference_id\":null},{\"wid\":\"f9af6d7260980198e733e61f3c0640c2\",\"descriptor\":\"(SITE) ADMINISTRATION \/ FACILITIES\",\"reference_id\":\"ADMINFACILITIES\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"88e6edbacaa4101ac0b89e85d5ff0000\",\"descriptor\":\"Onelink Mexico S.A. de C.V.\",\"reference_id\":\"WMX03\",\"custom_reference_id\":null,\"company_reference_id\":\"WMX03\"},{\"wid\":\"b67da9176e3d106324de7d329ac3326f\",\"descriptor\":\"Z031 Asset Planning & Site Admin\",\"reference_id\":\"Z031\",\"custom_reference_id\":\"Z031\",\"company_reference_id\":null}],\"pay_rate_type\":[],\"hiring_manager\":{\"email\":{\"address\":\"jose.gomez17@concentrix.com\"},\"first_name\":\"Jose Gomez Martinez (103589752)\"},\"category_groups\":[{\"id\":\"CF Real Estate Group\",\"wid\":\"0227dc387a090168e2016b2ced6529e8\",\"descriptor\":\"Real Estate Group\"}],\"job_requisition\":{\"id\":\"R1760260\",\"wid\":\"d53848934351102a2ccad1dc776c0000\",\"descriptor\":\"Auxiliar de prevenci\u00f3n de p\u00e9rdidas - Quer\u00e9taro\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"798\",\"campaign_id\":\"25198\",\"campaign_title\":\"Representative, Talent Acquisition R1760464\",\"campaign_type\":\"job_application\",\"job_title\":\"Representative, Talent Acquisition\",\"street\":\"PHL Cebu Work-at-Home\",\"address\":\"PHL Cebu Work-at-Home\",\"city\":\"Cebu Province\",\"state\":\"Cebu\",\"postal_code\":\"6000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Representative Talent Acquisition ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs.  This position is responsible for providing administrative and clerical support to support recruiting activities.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for assisting with the administration of recruitment programs<\/li><li>Receive, screen, and file incoming resumes, background and reference checks<\/li><li>Assist with scheduling initial screening interviews and coordinating with hiring managers for telephone interviews and\/or face-to-face interviews with prospective applicants<\/li><li>Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools<\/li><li>Create new hire packets and schedule background checks and drug tests for prospective applicants<\/li><li>Promote the Company image to candidates and external service providers<\/li><li>Administer typing and math tests to prospective applicants, as necessary<\/li><li>Coordinate travel arrangements for applicants, as necessary<\/li><li>Provide general support for the TA department(s) and related stakeholders, as necessary<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s Degree in related field with less than one year of relevant experience preferred<\/li><li>Effective communication skills, both written and verbal<\/li><li>Ability to multi-task and meet timelines on deliverables; ability to work in a high-velocity environment<\/li><li>Proficient in Microsoft Office<\/li><li>Ability to handle confidential information with discretion and tact<\/li><li>Knowledge of general office practice and business etiquette<\/li><li>Ability to follow through on work assignments with limited supervision<\/li><\/ul><h2>\u00a0\u00a0\u00a0<\/h2><h2>Career Level Description\u00a0<\/h2><p>Entry level job with little or no prior relevant work experience.\u00a0 Acquires basic skills to perform routine tasks.\u00a0 Work is prescribed and completed with little autonomy.\u00a0 Works with either close supervision or under clearly defined procedures<\/p><p>\u00a0\u00a0\u00a0<\/p><h2>Disclaimer\u00a0\u00a0<\/h2><p><span>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/span><\/p>\",\"ats_external_id\":\"R1760464\",\"location\":\"Cebu Province, Cebu\",\"job_type\":\"full_time\",\"salary\":\"13541.84\",\"salary_type\":\"monthly\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-09-02T22:10:05.113+08:00\",\"created_at\":\"2026-09-02T22:04:25.177+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTE5OA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Cebu-Work-at-Home\/Representative--Talent-Acquisition_R1760464\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Talent Acquisition\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Cebu Province\",\"state\":\"Cebu\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"6000\",\"primary_location\":{\"id\":\"PH-WAH-CEBUP-00\",\"wid\":\"fd1f1bd9a0670112ce6eabca7607c4b0\",\"descriptor\":\"PHL Cebu Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"chayannmarie.consemino@concentrix.com\"},\"first_name\":\"Consemino, Chayann Marie\"},\"categories\":[{\"descriptor\":\"CF Talent Acquisition\"}],\"recruiters\":[{\"id\":\"101462821\",\"wid\":\"ba06578bf51201f4c4782ec9ef2b7a9e\",\"descriptor\":\"Therese Vyenna Ocampo (101462821)\"},{\"id\":\"101455962\",\"wid\":\"53452289b04801f89dac8debf232d544\",\"descriptor\":\"Chayann Marie Consemino (101455962)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0927\",\"descriptor\":\"Representative, Talent Acquisition\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385460\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Cebu-Work-at-Home\/Representative--Talent-Acquisition_R1760464\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Cebu-Work-at-Home\/Representative--Talent-Acquisition_R1760464\/apply\",\"job_requisition_id\":\"R1760464\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"2f58cf18c1cc1015721e029087c40000\",\"descriptor\":\"W0ZVFC Nageo_Cso\",\"reference_id\":\"W0ZVFC\",\"custom_reference_id\":\"W0ZVFC\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801ff2095b31e3c0680c1\",\"descriptor\":\"(REGION) DELIVERY RECRUITMENT\",\"reference_id\":\"REGRECRUIT-DEL\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"651a380fec8410156f87cbb0b96e0000\",\"descriptor\":\"23194 - Opexother - NAGEOCSO\",\"reference_id\":\"NAGEOCSO\",\"custom_reference_id\":\"NAGEOCSO\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"theresevyenna.ocampo@concentrix.com\"},\"first_name\":\"Therese Vyenna Ocampo (101462821)\"},\"category_groups\":[{\"id\":\"CF People Solutions Group\",\"wid\":\"0227dc387a09013df045540ced65dfe6\",\"descriptor\":\"People Solutions Group\"}],\"job_requisition\":{\"id\":\"R1760464\",\"wid\":\"644df1252b02102a20f0e81605840000\",\"descriptor\":\"Representative, Talent Acquisition\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"2014\",\"campaign_id\":\"req-d4684dfa9e851b24\",\"campaign_title\":\"Fraud Analyst (Onsite) \",\"campaign_type\":null,\"job_title\":\"Fraud Analyst (Onsite) \",\"street\":null,\"address\":null,\"city\":\"Austin\",\"state\":\"Texas\",\"postal_code\":\"78753\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"\",\"long_description\":\"<p>Join a world-class team in Austin TX, as a Fraud Analyst! The Fraud Analyst within the VR (Virtual Reality) support group plays a key role in building a trusted, abuse-resilient environment for our VR developers. This position is responsible for detecting and mitigating large-scale abuse networks that target the developer ecosystem.&nbsp; Investigating and uncovering abuse vectors such as fraud, collusion, fake accounts, and engagement manipulation. The ideal candidate is passionate about safeguarding online communities and ecosystems, thrives in fast-paced environments and enjoys solving complex problems related to abuse and integrity.&nbsp;<\/p><p>(Military veterans are encouraged to apply.)<\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then a Fraud Analyst position at Concentrix is the right place for you!<\/p><p>&nbsp;<\/p><p>As a Fraud Analyst, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p>&nbsp;<\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p>&nbsp;<\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p>&nbsp;<\/p><p>As a Fraud Analyst, you will:<\/p><ul><li><p>Proactively hunt for threats and undetected abuse by leveraging internal data, open-source intelligence, and third party private intelligence.<\/p><\/li><li><p> Execute complex investigations to understand how abuse is occurring and implement enforcement strategies to detect and mitigate harm.<\/p><\/li><li><p>Analyze and interpret large datasets to advance investigations, quantify trends or support findings. Execute complex investigations, analyze and interpret large datasets<\/p><\/li><li><p>Identify opportunities to automate investigative processes.<\/p><\/li><li><p>Scale investigation capabilities by building and improving operational workflows and actions to auto-resolve false positives and provide context, scaling investigation capabilities.<\/p><\/li><li><p>Implement effective strategies to prevent and disrupt abuse at scale.<\/p><\/li><li><p>Synthesize investigative findings and articulate complex and technical information for diverse internal audiences.<\/p><\/li><li><p>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)<\/p><\/li><li><p>Develop and maintain a comprehensive understanding of our software products and their features to effectively assist developers.<\/p><\/li><li><p>Execute a white glove approach to customer interactions demonstrating genuine desire to resolve issues effectively and rapidly<\/p><\/li><li><p>Provide feedback to internal teams for training purposes and contribute to the continuous improvement of support processes.<br><br><\/p><\/li><\/ul><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p>&nbsp;<\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our VR App \/ Content Review Specialist role include:<\/p><ul><li><p>Strong written and verbal communication skills, with the ability to convey technical or financial information clearly and effectively<\/p><\/li><li><p>Meticulous attention to detail and a high level of accuracy.<\/p><\/li><li><p>Ability to multitask and work independently in an unstructured environment<\/p><\/li><li><p>Possess problem-solving skills and a proactive approach to identifying financial fraud and abuse in large data sets<\/p><\/li><li><p>Personal or professional experience with video gaming and social media platforms preferred<\/p><\/li><li><p>Experience utilizing VR Oculus headset in addition to virtual reality (VR) Systems preferred<\/p><\/li><li><p>BA\/BS degree preferred<\/p><\/li><li><p>Must reside in the United States and have a valid U.S. address for residence.<\/p><\/li><\/ul><p><strong>&nbsp;<\/strong><\/p><p><strong>ADDITIONAL REQUIRMENTS<\/strong><\/p><p>&nbsp;<\/p><ul><li><p>18 Years of age or older with a completed High School Diploma or GED required, BA preferred<\/p><\/li><li><p>1- 2 years of financial or payment fraud\/investigations experience required<\/p><\/li><li><p>Additional experience in data analysis and technical support preferred<\/p><\/li><li><p>Experience with Zendesk or Salesforce required<\/p><\/li><li><p>Knowledge of SQL strongly preferred<\/p><\/li><li><p>Willing to work onsite in Austin (in office only)<\/p><\/li><li><p>Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance required<\/p><\/li><li><p>Employment for this position will begin onsite in office at <strong>300 W 6th St, Austin, TX 78701.&nbsp;<\/strong><\/p><\/li><\/ul><p>&nbsp;<\/p><p>&nbsp;<\/p><p><strong>WHAT\u2019S IN IT FOR YOU<br><br><\/strong><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li><p>The base salary for this position is $31\/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off, and holidays.<\/p><\/li><li><p>Paid training and lucrative employee referral program.<\/p><\/li><li><p>DailyPay enrollment option to access pay \\\"early,\\\" when you want it.<\/p><\/li><li><p>Health and wellness programs with trained partners to help promote a healthy you.<\/p><\/li><li><p>Mentorship programs that support your rewarding career journey.<\/p><\/li><li><p>A modern, state-of-the-art office setting with advanced technologies and a great team.<\/p><\/li><li><p>Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.<\/p><\/li><li><p>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp; <br><br><\/strong><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p><strong>&nbsp;<\/strong><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p>&nbsp;<\/p>\",\"ats_external_id\":\"US-req-d4684dfa9e851b24\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-09-02T21:54:30.334Z\",\"created_at\":\"2026-09-02T21:54:30.068Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/W8X8SZF3V7TX6W25RZ1AW03JYPVQAD1T\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/W8X8SZF3V7TX6W25RZ1AW03JYPVQAD1T\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null},{\"id\":\"2015\",\"campaign_id\":\"req-dbc2790eb1976dcf\",\"campaign_title\":\"VR App and Content Review Specialist (Onsite)\",\"campaign_type\":null,\"job_title\":\"VR App and Content Review Specialist (Onsite)\",\"street\":null,\"address\":null,\"city\":\"Austin\",\"state\":\"Texas\",\"postal_code\":\"78753\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"\",\"long_description\":\"<p>Join a world-class team in Austin TX, as a VR App \/ Content Review Specialist! The VR App \/ Content Review Specialist interfaces with customers via inbound\/outbound calls and\/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and\/or services. (Military veterans are encouraged to apply.)<\/p><p><\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then a VR App \/ Content Review Specialist position at Concentrix is the right place for you!<\/p><p>&nbsp;<\/p><p>As a VR App \/ Content Review Specialist, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p>&nbsp;<\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p>&nbsp;<\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p>&nbsp;<\/p><p>As a VR App \/ Content Review Specialist, you will:<\/p><ul><li><p>Execute testing procedures for 3rd party submissions to ensure apps meet technical, content policy, app policies and publishing requirements<\/p><\/li><li><p>Escalate non-standard submissions<\/p><\/li><li><p>Report on trends and advocate for platform level solutions to common rejection reasons<\/p><\/li><li><p>Propose and drive improvements to the testing and feedback process<\/p><\/li><li><p>Communicate with developers about their submission results via standard responses&nbsp;<\/p><\/li><li><p>Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and\/or escalated issues<\/p><\/li><li><p>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)<\/p><\/li><li><p>Solve problems or offer solutions that are that are generally unstructured and require extensive clarification<\/p><\/li><li><p>Maintain in-depth knowledge of client products and\/or services<\/p><\/li><li><p>Deliver expert customer experiences\u2026with a smile.<br><br><\/p><\/li><\/ul><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p>&nbsp;<\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our VR App \/ Content Review Specialist role include:<\/p><ul><li><p>Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce<\/p><\/li><li><p>Resolution mindset, proven experience helping advertisers navigate the client online platform tools to a solution<\/p><\/li><li><p>Meticulous attention to detail&nbsp;<\/p><\/li><li><p>Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load&nbsp;<\/p><\/li><li><p>Tolerance for repetitive work in a fast-paced, high production work environment<\/p><\/li><li><p>Ability to work as a team member, as well as independently and collaboratively<\/p><\/li><li><p>Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner<\/p><\/li><li><p>Ability to work with and wear VR equipment daily and for extended periods of time<\/p><\/li><li><p>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly&nbsp;<\/p><\/li><li><p>Strong computer navigation skills and PC Knowledge&nbsp;<\/p><\/li><li><p>Must reside in the United States and have a valid U.S. address for residence.<\/p><\/li><\/ul><p><\/p><p><strong>ADDITIONAL REQUIRMENTS<\/strong><\/p><p>&nbsp;<\/p><ul><li><p>18 Years of age or older with a completed High School Diploma or GED required, BA preferred<\/p><\/li><li><p>Extensive personal or professional experience with video gaming, virtual reality (VR) required<\/p><\/li><li><p>Minimum of 1 to 3 Years of experience in Call Center, Technical Support, Office Administrative or Social Media preferred<\/p><\/li><li><p>Experience utilizing VR Quest\/Oculus headset in addition to virtual reality (VR) Systems preferred<\/p><\/li><li><p>Ability to work with and wear VR equipment daily and for extended periods of time if needed<\/p><\/li><li><p>Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance.<\/p><\/li><li><p>Employment for this position will begin onsite in office at <strong>300 W 6th St, Austin, TX 78701.&nbsp;<\/strong><\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>WHAT\u2019S IN IT FOR YOU<br><\/strong><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li><p>The base salary for this position is $31\/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off, and holidays.<\/p><\/li><li><p>Paid training and lucrative employee referral program.<\/p><\/li><li><p>DailyPay enrollment option to access pay \\\"early,\\\" when you want it.<\/p><\/li><li><p>Health and wellness programs with trained partners to help promote a healthy you.<\/p><\/li><li><p>Mentorship programs that support your rewarding career journey.<\/p><\/li><li><p>A modern, state-of-the-art office setting with advanced technologies and a great team.<\/p><\/li><li><p>Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.<\/p><\/li><li><p>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp; <br><\/strong><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p><\/p><p><strong>&nbsp;JOB AVAILABILITY<\/strong><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><br><br><p><strong>Physical and Mental Requirements:<br><\/strong>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Equal Employment Opportunity:<\/strong><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>&nbsp;<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><ul><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><u>English<\/u><\/a>&nbsp;&nbsp;<\/p><\/li><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><u>Spanish<\/u><\/a><\/p><\/li><\/ul><p><\/p><p><strong>Accommodation:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p>&nbsp;<\/p><p><strong>Artificial Intelligence:<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p>&nbsp;<\/p><p><strong>Work Authorization:<\/strong><\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. &nbsp;<\/p><p>&nbsp;<\/p><p><strong>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><\/p>\",\"ats_external_id\":\"US-req-dbc2790eb1976dcf\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-09-02T19:03:31.911Z\",\"created_at\":\"2026-09-02T18:43:51.466Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/H4BTZ357JP8DM2MPA0PC56CG921XRPGW\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/H4BTZ357JP8DM2MPA0PC56CG921XRPGW\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null},{\"id\":\"2016\",\"campaign_id\":\"req-f88f50eb6aa6f8d0\",\"campaign_title\":\"Customer Service \/ Retention Rep (On-Site)\",\"campaign_type\":null,\"job_title\":\"Customer Service \/ Retention Rep (On-Site)\",\"street\":null,\"address\":null,\"city\":\"Oshawa\",\"state\":\"Ontario\",\"postal_code\":\"L1H 8W8\",\"region\":null,\"country\":\"Canada\",\"short_description\":\"\",\"long_description\":\"<p>Join a world-class team in Oshawa, ON, as a Customer Service \/ Retention Representative! We\u2019re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p>&nbsp;<\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then a Customer Service \/ Retention Representative position at Concentrix is the right place for you!<\/p><p>&nbsp;<\/p><p>As a Customer Service \/ Retention Representative, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p>&nbsp;<\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p>&nbsp;<\/p><p>As a Customer Service \/ Retention Representative, you will:<\/p><ul><li><p>Handle inbound calls focusing on customer retention<\/p><\/li><li><p>Explain products and\/or services to up sell and cross sell to new and current customers<\/p><\/li><li><p>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><\/li><li><p>Maintain basic knowledge of client products and services<\/p><\/li><li><p>Assist in correcting billing concerns.<\/p><\/li><li><p>Deliver expert customer experiences\u2026with a smile.<br><\/p><\/li><\/ul><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p>&nbsp;<\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service \/ Retention Representative role include:<\/p><ul><li><p>1 year of customer service and sales experience (Retail, Restaurant, and or Call Centre experience) is beneficial<\/p><\/li><li><p>A High School Diploma (or equivalent)<\/p><\/li><li><p>Proficiency in fast-paced multi-tasking<\/p><\/li><li><p>Eagerness to learn new technologies<\/p><\/li><li><p>Computer proficiency (including knowledge of windows-based applications)<\/p><\/li><li><p>The flexibility to work a minimum of a 40-hour work week.<strong><br><\/strong><\/p><\/li><\/ul><p><strong>WHAT\u2019S IN IT FOR YOU<br><\/strong><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li><p>The base salary range for this position is $17.75 - $22.19\/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.<\/p><\/li><li><p>DailyPay enrollment option to access pay \\\"early,\\\" when you want it<\/p><\/li><li><p>Health and wellness programs with trained partners to help promote a healthy you<\/p><\/li><li><p>Mentorship programs that support your rewarding career journey&nbsp;<\/p><\/li><li><p>A modern, state-of-the-art office setting with advanced technologies and a great team<\/p><\/li><li><p>Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support<\/p><\/li><li><p>Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more<\/p><\/li><\/ul><p><strong>&nbsp;<\/strong><\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp; <br><\/strong><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p>&nbsp;<\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><br><br><p><strong>Physical and Cognitive Requirements:&nbsp;<\/strong><br>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br><strong>Equal Opportunity Statement:<\/strong><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><strong>Reasonable Accommodation Statement:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><strong>Artificial Intelligence (AI):<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p><\/p><p><strong>Work Authorization:<\/strong><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered.<\/p><p><\/p><p><strong>For further information on available work provinces and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><p><\/p><p><strong>Exigences physiques et cognitives<br><\/strong><br>L\u2019employ\u00e9 doit r\u00e9guli\u00e8rement utiliser un ordinateur, un clavier, un t\u00e9l\u00e9phone ou un casque d\u2019\u00e9coute, ainsi que d\u2019autres \u00e9quipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est g\u00e9n\u00e9ralement de nature s\u00e9dentaire.<br><\/p><p><strong>D\u00e9claration d'\u00e9galit\u00e9 des chances <br><\/strong><\/p><p>Concentrix s'engage en faveur de l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi et ne fait aucune discrimination fond\u00e9e sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyennet\u00e9, la croyance, le sexe, l'orientation sexuelle, l'identit\u00e9 ou l'expression de genre, l'\u00e2ge, l'\u00e9tat civil ou familial, le handicap, ou toute autre cat\u00e9gorie prot\u00e9g\u00e9e par la l\u00e9gislation provinciale sur les droits de la personne.<br><\/p><p>&nbsp;<strong>D\u00e9claration d'am\u00e9nagement raisonnable<br><\/strong><\/p><p>Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage \u00e0 offrir un processus de recrutement inclusif.&nbsp;Si vous avez besoin d'un am\u00e9nagement raisonnable pour participer \u00e0 n'importe quelle \u00e9tape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent \u00eatre faites en contactant <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\">app.acco@concentrix.com<\/a>.&nbsp; Toutes les informations seront trait\u00e9es de mani\u00e8re confidentielle et utilis\u00e9es uniquement pour faciliter votre participation au processus de recrutement.<br><\/p><p><strong>Intelligence artificielle (IA)<br><\/strong><\/p><p>Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et\/ou \u00e0 l'\u00e9valuation des candidats. Ces outils pourraient \u00eatre utilis\u00e9s pour \u00e9valuer les CV, les candidatures et d'autres documents soumis afin de nous aider \u00e0 identifier les meilleurs candidats pour le poste. <br><\/p><p><strong>Autorisation de travail<br><\/strong><\/p><p>Seuls les candidats qualifi\u00e9s l\u00e9galement autoris\u00e9s \u00e0 travailler au Canada seront consid\u00e9r\u00e9s. <strong><br><br>Pour plus d'informations sur les provinces de travail disponibles et l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi en tant que candidat, veuillez cliquer <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong>ICI<\/strong><\/a><strong>.<\/strong><\/p><\/p>\",\"ats_external_id\":\"CA-req-f88f50eb6aa6f8d0\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-09-02T18:18:39.299Z\",\"created_at\":\"2026-09-02T18:18:38.913Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/2TXXME9FDHA4ADFHFAPVGVAQD69Z24AA\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/2TXXME9FDHA4ADFHFAPVGVAQD69Z24AA\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null},{\"id\":\"799\",\"campaign_id\":\"25184\",\"campaign_title\":\"Associate, Facilities R1751492\",\"campaign_type\":\"job_application\",\"job_title\":\"Facilities Engineer\",\"street\":\"PHL Quezon City - Eton\",\"address\":\"PHL Quezon City - Eton\",\"city\":\"Quezon Ave.\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1100\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"\",\"long_description\":null,\"ats_external_id\":\"R1751492\",\"location\":\"Quezon Ave., National Capital Region (Manila)\",\"job_type\":\"full_time\",\"salary\":\"23040.36\",\"salary_type\":\"monthly\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-09-02T20:06:53.963+08:00\",\"created_at\":\"2026-09-02T18:09:07.908+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTE4NA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---Eton\/Facilities-Engineer_R1751492\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Facility Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Quezon Ave.\",\"state\":\"National Capital Region (Manila)\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1100\",\"primary_location\":{\"id\":\"PH-QUE-ETONC-Y0\",\"wid\":\"b67da9176e3d1062f9e41210367fc31d\",\"descriptor\":\"PHL Quezon City - Eton\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"lyra.lomocso@concentrix.com\"},\"first_name\":\"Lomocso, Lyra Melissa\"},\"categories\":[{\"descriptor\":\"CF Facility Management\"}],\"recruiters\":[{\"id\":\"101518664\",\"wid\":\"7e978fab56340138f5378e43ce48909a\",\"descriptor\":\"Lyra Melissa Lomocso (101518664)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1087\",\"descriptor\":\"Associate, Facilities\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385380\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---Eton\/Facilities-Engineer_R1751492\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---Eton\/Facilities-Engineer_R1751492\/apply\",\"job_requisition_id\":\"R1751492\"}],\"organizations\":[{\"wid\":\"f9af6d72609801833fc9c56f4d0631be\",\"descriptor\":\"W0111 - Opexother - CRMRESO\",\"reference_id\":\"CRMRESO\",\"custom_reference_id\":\"CRMRESO\",\"company_reference_id\":null},{\"wid\":\"f9af6d7260980198e733e61f3c0640c2\",\"descriptor\":\"(SITE) ADMINISTRATION \/ FACILITIES\",\"reference_id\":\"ADMINFACILITIES\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"b67da9176e3d106324de7d329ac3326f\",\"descriptor\":\"Z031 Asset Planning & Site Admin\",\"reference_id\":\"Z031\",\"custom_reference_id\":\"Z031\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"analeen.viray@concentrix.com\"},\"first_name\":\"Analeen Viray (100575382)\"},\"category_groups\":[{\"id\":\"CF Real Estate Group\",\"wid\":\"0227dc387a090168e2016b2ced6529e8\",\"descriptor\":\"Real Estate Group\"}],\"job_requisition\":{\"id\":\"R1751492\",\"wid\":\"d53848934351102a129f28fa482c0000\",\"descriptor\":\"Facilities Engineer\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_10\",\"wid\":\"0227dc387a09013940c6f923e165de36\",\"descriptor\":\"Grade 10\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"800\",\"campaign_id\":\"25179\",\"campaign_title\":\"Associate, Facilities R1759181\",\"campaign_type\":\"job_application\",\"job_title\":\"Facilities Associate\",\"street\":\"PHL Davao - Damosa Bldg 2, 1st Flr\",\"address\":\"PHL Davao - Damosa Bldg 2, 1st Flr\",\"city\":\"Buhangin - 00002\",\"state\":\"Davao del Sur\",\"postal_code\":\"8000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"\",\"long_description\":null,\"ats_external_id\":\"R1759181\",\"location\":\"Buhangin - 00002, Davao del Sur\",\"job_type\":\"full_time\",\"salary\":\"28167.56\",\"salary_type\":\"monthly\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-09-02T18:10:35.270+08:00\",\"created_at\":\"2026-09-02T18:09:05.864+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTE3OQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Davao---Damosa-Bldg-2-1st-Flr\/Facilities-Associate_R1759181\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Facility Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Buhangin - 00002\",\"state\":\"Davao del Sur\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"8000\",\"primary_location\":{\"id\":\"PH-DAV-DAMOS-01\",\"wid\":\"740544c0a47f017918b87c8e1f11cd62\",\"descriptor\":\"PHL Davao - Damosa Bldg 2, 1st Flr\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"lyra.lomocso@concentrix.com\"},\"first_name\":\"Lomocso, Lyra Melissa\"},\"categories\":[{\"descriptor\":\"CF Facility Management\"}],\"recruiters\":[{\"id\":\"101518664\",\"wid\":\"7e978fab56340138f5378e43ce48909a\",\"descriptor\":\"Lyra Melissa Lomocso (101518664)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1087\",\"descriptor\":\"Associate, Facilities\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385454\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Davao---Damosa-Bldg-2-1st-Flr\/Facilities-Associate_R1759181\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Davao---Damosa-Bldg-2-1st-Flr\/Facilities-Associate_R1759181\/apply\",\"job_requisition_id\":\"R1759181\"}],\"organizations\":[{\"wid\":\"f9af6d7260980198e733e61f3c0640c2\",\"descriptor\":\"(SITE) ADMINISTRATION \/ FACILITIES\",\"reference_id\":\"ADMINFACILITIES\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"695cc77b6776101570be1217effd0000\",\"descriptor\":\"W0ZVC5 Site_Cso\",\"reference_id\":\"W0ZVC5\",\"custom_reference_id\":\"W0ZVC5\",\"company_reference_id\":null},{\"wid\":\"7eec3c9b8e2110156e9cc896e1b00000\",\"descriptor\":\"23126 - Opexother - SITECSO\",\"reference_id\":\"SITECSO\",\"custom_reference_id\":\"SITECSO\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"christine.palmagil@concentrix.com\"},\"first_name\":\"Christine Joy Palma Gil (724101)\"},\"category_groups\":[{\"id\":\"CF Real Estate Group\",\"wid\":\"0227dc387a090168e2016b2ced6529e8\",\"descriptor\":\"Real Estate Group\"}],\"job_requisition\":{\"id\":\"R1759181\",\"wid\":\"644df1252b02102a12667d3a06c10000\",\"descriptor\":\"Facilities Associate\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_10\",\"wid\":\"0227dc387a09013940c6f923e165de36\",\"descriptor\":\"Grade 10\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"801\",\"campaign_id\":\"25170\",\"campaign_title\":\"Recruiter I R1760706\",\"campaign_type\":\"job_application\",\"job_title\":\"Recruiter I\",\"street\":\"PHL Clark\",\"address\":\"PHL Clark\",\"city\":\"Angeles City\",\"state\":\"Pampanga\",\"postal_code\":\"2009\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Recruiter I ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs.  This position is responsible for working with various clients to assess hiring needs and interview candidates for positions.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for assisting with implementation and administration of recruitment programs<\/li><li>Receive, screen, and file incoming resumes, background, and reference checks<\/li><li>Conduct initial screening interviews, telephone interviews, and\/or face-to-face interviews with prospective applicants<\/li><li>Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates<\/li><li>Leverage various resources - internet, community organizations, print media, formal\/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates<\/li><li>Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools<\/li><li>Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting<\/li><li>Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role<\/li><li>Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processes<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Less than two years of relevant experience<\/li><li>Bachelor&#39;s Degree preferred<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to multi-task, prioritize, and meet timelines on deliverable<\/li><li>Proficient in Microsoft Office<\/li><li>Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment<\/li><li>Sense of professionalism and ability to develop relationships<\/li><li>Strong attention to detail<\/li><li>Ability to handle and maintain confidential information<\/li><\/ul><p><\/p><h2>Career Level Description\u00a0<\/h2><p>Performs routine assignments in the entry level of the Professional Career Band.\u00a0 Uses existing procedures to solve routine or standard problems.\u00a0 Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.\u00a0 Develops competence by performing structured work assignments.\u00a0 Receives instruction, guidance and direction from others.<\/p><p>\u00a0\u00a0\u00a0<\/p><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p>\",\"ats_external_id\":\"R1760706\",\"location\":\"Angeles City, Pampanga\",\"job_type\":\"full_time\",\"salary\":\"18473\",\"salary_type\":\"monthly\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-09-03T02:05:57.648+08:00\",\"created_at\":\"2026-09-02T16:04:16.348+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTE3MA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Clark\/Recruiter-I_R1760706\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Talent Acquisition\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Angeles City\",\"state\":\"Pampanga\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"2009\",\"primary_location\":{\"id\":\"PH-PAM-GARCI-Y0\",\"wid\":\"b67da9176e3d1062f9e45025091dc385\",\"descriptor\":\"PHL Clark\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"arlita.monarba@concentrix.com\"},\"first_name\":\"Monarba, Arlita\"},\"categories\":[{\"descriptor\":\"CF Talent Acquisition\"}],\"recruiters\":[{\"id\":\"102356032\",\"wid\":\"6cb4db9d9751101d4988878c6b680000\",\"descriptor\":\"Arlita Monarba (102356032)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0922\",\"descriptor\":\"Recruiter I\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385450\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Clark\/Recruiter-I_R1760706\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Clark\/Recruiter-I_R1760706\/apply\",\"job_requisition_id\":\"R1760706\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"f9af6d726098012a506ef5223c0616c4\",\"descriptor\":\"COGS (SITE) Agent Recruiting Direct\",\"reference_id\":\"RECRUITING-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"f9af6d7260980109dfada9f73d062100\",\"descriptor\":\"2517 - Delrecruiting - DELRECRUITING\",\"reference_id\":\"DELRECRUITING\",\"custom_reference_id\":\"DELRECRUITING\",\"company_reference_id\":null},{\"wid\":\"df2f068c35b10143c76f7b115010bbf1\",\"descriptor\":\"W0ZASC Delivery recruiting MSA\",\"reference_id\":\"W0ZASC\",\"custom_reference_id\":\"W0ZASC\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"karenjoy.valle@concentrix.com\"},\"first_name\":\"Karen Joy Delos Santos (452428)\"},\"category_groups\":[{\"id\":\"CF People Solutions Group\",\"wid\":\"0227dc387a09013df045540ced65dfe6\",\"descriptor\":\"People Solutions Group\"}],\"job_requisition\":{\"id\":\"R1760706\",\"wid\":\"057cce0521cd102a0a80d472d2fe0000\",\"descriptor\":\"Recruiter I\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_11\",\"wid\":\"0227dc387a0901268f38556fe1650a39\",\"descriptor\":\"Grade 11\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"49\",\"campaign_id\":\"1225\",\"campaign_title\":\"Service Tech DTV\",\"campaign_type\":\"job_application\",\"job_title\":\"El Salvador Tech Support EN\",\"street\":\"SLV San Salvador\",\"address\":\"SLV San Salvador\",\"city\":\"San Salvador\",\"state\":\"San Salvador\",\"postal_code\":null,\"region\":null,\"country\":\"El Salvador\",\"short_description\":\"The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware\/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><p>\u2022 Assist external users of the client&#39;s technical products or services; identify, investigate, research and provide resolution to user questions and problems<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Solve problems that are generally unstructured and require extensive use of conceptual thinking skills<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><p>\u2022 Associate\u2019s Degree in related technical discipline with six years of related technical experience preferred<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Achieve and maintain recognized and applicable technical certification(s)<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Working knowledge of client technical systems<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to learn including strong problem solving skills<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with proficient attention to detail<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently with minimal supervision<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Able to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p>\u00a0\u00a0\u00a0<\/p><h2>Career Framework Role\u00a0<\/h2><p>Has program required basic skillset to perform routine tasks within simple processes but lacking program\/product specific knowledge.\u00a0 Works with close supervision and clearly defined procedures.\u00a0 Starting to demonstrate familiarity with client terminology, operating standards and procedures.\u00a0 Starter without sustained metric performance levels .<\/p><p>\u00a0\u00a0\u00a0<\/p><h2>Supplemental Geographical Information<\/h2><p>RECRUITER ENTER THE APPLICABLE LANGUAGE:<\/p><p><\/p><p>GERMANY - This job description does not apply to employees in Germany.<\/p><p><\/p><p>UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION<\/p><p><\/p><p>PHILIPPINES\u00a0\u00a0<\/p><p>\u2022 Minimum of two years of college education in related technical discipline.\u00a0 No prior call center experience is required<\/p><p>\u2022 Ability to think clearly and can explain simple issues effectively, both written and verbally<\/p><p>\u2022 Ability to resolve basic to moderate technical issues<\/p><p>\u00a0\u00a0\u00a0<\/p><p>INDIA\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy<\/p><p>\u2022 Clarify customer requirements; probe for and confirm understanding of requirements or problem<\/p><p>\u2022 Confirm customer understanding of the solution and provide additional customer education as needed<\/p><p>\u2022 Ability to learn including strong problem solving skills<\/p><p>\u2022 Demonstrate strong probing and problem solving skills<\/p><p>\u2022 Should be able to handle complex queries<\/p><p>\u2022 Should be able to resolve customer queries independently<\/p><p>\u00a0\u00a0\u00a0<\/p><h2>Disclaimer\u00a0\u00a0<\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p>\",\"ats_external_id\":\"R1664897\",\"location\":\"San Salvador, San Salvador\",\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":\"hourly\",\"salary_currency\":null,\"updated_at\":\"2026-09-02T18:59:10.217-05:00\",\"created_at\":\"2026-09-02T10:53:34.609-05:00\",\"latitude\":\"13.6980638\",\"longitude\":\"-89.1915341\",\"landing_page_url\":\"https:\/\/concentrix-elsalvador.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjI1?\",\"apply_url\":\"https:\/\/concentrix-elsalvador.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjI1\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":\"\",\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"language\":[],\"location\":{\"city\":\"San Salvador\",\"state\":\"San Salvador\",\"country\":{\"wid\":\"dc96653331d74bd0b01ae3b086bcbe21\",\"iso2\":\"SV\",\"iso3\":\"SLV\",\"descriptor\":\"El Salvador\",\"iso_numeric\":\"222\"},\"postal_code\":null,\"primary_location\":{\"id\":\"SV-SAN-ROOSE-Y0\",\"wid\":\"b67da9176e3d1062f9e457aad55ac393\",\"descriptor\":\"SLV San Salvador\"}},\"languages\":null,\"recruiter\":{\"email\":{\"wid\":\"d7bc1037fdfb10246ece514af77b0000\",\"address\":\"adriana.minero@concentrix.com\"},\"last_name\":\"Minero\",\"first_name\":\"Adriana\"},\"categories\":[{\"id\":\"CF Contact Center\",\"wid\":\"0227dc387a09018c2ae18b7df365ea2e\",\"descriptor\":\"Contact Center\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JC0635\",\"wid\":\"f9af6d72609801765c311cfd4f06bde2\",\"descriptor\":\"Advisor I, Technical Support\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-342272\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/El-Salvador--San-Salvador\/El-Salvador-Tech-Support-EN_R1664897\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/El-Salvador--San-Salvador\/El-Salvador-Tech-Support-EN_R1664897\/apply\",\"job_requisition_id\":\"R1664897\"}],\"organizations\":[{\"wid\":\"f9af6d7260980109dfada9f73d062100\",\"descriptor\":\"2517 - Delrecruiting - DELRECRUITING\",\"reference_id\":\"DELRECRUITING\",\"custom_reference_id\":\"DELRECRUITING\"},{\"wid\":\"df2f068c35b10143c76f7b115010bbf1\",\"descriptor\":\"W0ZASC Delivery recruiting MSA\",\"reference_id\":\"W0ZASC\",\"custom_reference_id\":\"W0ZASC\"}],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"wid\":\"3aef857c76e001a315db9f680f1ad072\",\"address\":\"pablo.palmamenendez@concentrix.com\"},\"last_name\":\"Palma Menendez\",\"first_name\":\"Pablo\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1664897\",\"wid\":\"ad6f51f92ec81028bbcd86a6e9c00000\",\"descriptor\":\"R1664897 El Salvador Tech Support EN (Evergreen) (Open)\"},\"recruiter_group\":[{\"email\":{\"wid\":\"d7bc1037fdfb10246ece514af77b0000\",\"address\":\"adriana.minero@concentrix.com\"},\"last_name\":\"Minero\",\"first_name\":\"Adriana\"},{\"email\":{\"wid\":\"948f28bd9ca6102f620edd62d5520000\",\"address\":\"alicia.fuentes@concentrix.com\"},\"last_name\":\"Fuentes Funes\",\"first_name\":\"Alicia\"},{\"email\":{\"wid\":\"503c1c93fa00102f5a3bd0cd5b9c0004\",\"address\":\"dolly.aguilar@concentrix.com\"},\"last_name\":\"Aguilar\",\"first_name\":\"Dolly\"},{\"email\":{\"wid\":\"060de63492601016508637d13c3c0002\",\"address\":\"fatima.henriquez@concentrix.com\"},\"last_name\":\"Henriquez\",\"first_name\":\"Fatima\"},{\"email\":{\"wid\":\"415168b1c411102f5b43cc5cfcb10003\",\"address\":\"gabriela.galeas@concentrix.com\"},\"last_name\":\"Galeas Linares\",\"first_name\":\"Gabriela\"},{\"email\":{\"wid\":\"8b29d31fec2e100b7b92b5f0b9310000\",\"address\":\"julio.romero@concentrix.com\"},\"last_name\":\"Romero\",\"first_name\":\"Julio\"},{\"email\":{\"wid\":\"ba307e7c913b1016dfe779ac7ee80002\",\"address\":\"katerin.rivas@concentrix.com\"},\"last_name\":\"Rivas\",\"first_name\":\"Katerin\"},{\"email\":{\"wid\":\"882580c7343b0185894ef88a380826f6\",\"address\":\"marcela.cruz1@concentrix.com\"},\"last_name\":\"Cruz\",\"first_name\":\"Marcela\"},{\"email\":{\"wid\":\"fa68297fddb0101b3d3bbfc449870005\",\"address\":\"karlarebeca.coto@concentrix.com\"},\"last_name\":\"Coto\",\"first_name\":\"Rebeca\"}],\"requisition_type\":null,\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-elsalvador\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"1\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"802\",\"campaign_id\":\"25155\",\"campaign_title\":\"Software Business Analyst I (TCF) R1760176\",\"campaign_type\":\"job_application\",\"job_title\":\"Consultor SAP FI SR - Unilingual\",\"street\":\"ARG Work-at-Home\",\"address\":\"ARG Work-at-Home\",\"city\":\"Buenos Aires\",\"state\":\"Buenos Aires\",\"postal_code\":\"6001\",\"region\":null,\"country\":\"Argentina\",\"short_description\":\"Somos Concentrix. El socio de transformaci\u00f3n inteligente. Enfocados en soluciones. Potenciados por la tecnolog\u00eda. Impulsados por la inteligencia.\\nEl l\u00edder global en tecnolog\u00eda y servicios que impulsa las mejores marcas del mundo, hoy y en el futuro. Estamos enfocados en soluciones, potenciados por la tecnolog\u00eda e impulsados por la inteligencia. Con datos e informaci\u00f3n \u00fanicos, profunda experiencia en la industria y soluciones tecnol\u00f3gicas avanzadas, somos el socio de transformaci\u00f3n inteligente que potencia un mundo que funciona, ayudando a las empresas a ser refrescantemente simples de trabajar, interactuar y transaccionar. Creamos nuevas carreras innovadoras en m\u00e1s de 70 pa\u00edses, atrayendo el mejor talento.\\n\\nEl Equipo de productos y servicios t\u00e9cnicos de Concentrix es la fuerza motriz detr\u00e1s de la transformaci\u00f3n, los datos y los servicios tecnol\u00f3gicos de Concentrix. Integramos ingenier\u00eda digital de clase mundial, creatividad y una profunda comprensi\u00f3n del comportamiento humano para encontrar y desbloquear valor a trav\u00e9s de experiencias potenciadas por la tecnolog\u00eda y la inteligencia. Combinamos dise\u00f1o centrado en el ser humano, datos poderosos y tecnolog\u00eda s\u00f3lida para acelerar la transformaci\u00f3n a gran escala. Estar\u00e1s rodeado de los mejores del mundo, proporcionando tecnolog\u00eda y conocimientos l\u00edderes en el mercado para modernizar y simplificar la experiencia del cliente. Dentro de nuestro equipo de servicios profesionales, entregar\u00e1s consultor\u00eda estrat\u00e9gica, dise\u00f1o, servicios de asesor\u00eda, investigaci\u00f3n de mercado y an\u00e1lisis de centros de contacto que brindan informaci\u00f3n para mejorar los resultados y el valor para nuestros clientes. As\u00ed logramos nuestra visi\u00f3n.\\n\\nNuestros innovadores alrededor del mundo han dedicado sus carreras a asegurar que cada relaci\u00f3n sea excepcional. Y nos enorgullece ser reconocidos con premios como \\\"Los Mejores Lugares para Trabajar del Mundo\\\", \\\"Las Mejores Empresas para el Crecimiento Profesional\\\" y \\\"La Mejor Cultura Empresarial\\\", a\u00f1o tras a\u00f1o.\\n\\nUnite a nosotros y s\u00e9 parte de este viaje hacia mayores oportunidades y futuros m\u00e1s brillantes.\",\"long_description\":\"<p>Nos encontramos en la b\u00fasqueda de un\/a <b>Consultor\/a SAP FI Senior<\/b> para incorporarse a nuestro equipo. La persona seleccionada participar\u00e1 en futuros proyectos de implementaci\u00f3n, transformaci\u00f3n y optimizaci\u00f3n de procesos de negocio sobre <b>SAP S\/4HANA<\/b>, colaborando con equipos multidisciplinarios.<\/p><p>.<\/p><div><h3><b>Responsabilidades<\/b><\/h3><ul><li><p>Participar en proyectos de implementaci\u00f3n, migraci\u00f3n y mejora continua de soluciones SAP.<\/p><\/li><li><p>Relevar, analizar y documentar requerimientos funcionales junto a usuarios clave y stakeholders.<\/p><\/li><li><p>Configurar y parametrizar los m\u00f3dulos SAP FI de acuerdo con las necesidades del negocio.<\/p><\/li><li><p>Dise\u00f1ar soluciones alineadas con las mejores pr\u00e1cticas de SAP.<\/p><\/li><li><p>Colaborar con consultores de otros m\u00f3dulos SAP para garantizar una integraci\u00f3n eficiente de los procesos.<\/p><\/li><\/ul><p><\/p><h3><b>Requisitos<\/b><\/h3><ul><li><p>Experiencia comprobable de al menos 5 a\u00f1os como Consultor SAP FI.<\/p><\/li><li><p>Participaci\u00f3n en proyectos de implementaci\u00f3n SAP de punta a punta.<\/p><\/li><li><p>Experiencia trabajando con <b>SAP S\/4HANA<\/b>.<\/p><\/li><li><p>Experiencia en relevamiento de requerimientos y relaci\u00f3n con usuarios de negocio.<\/p><\/li><\/ul><p><\/p><h3>Valoraremos<\/h3><ul><li><p>Experiencia en integraci\u00f3n con m\u00f3dulos SAP MM, SD, CO, PS o TRM.<\/p><\/li><li><p>Participaci\u00f3n en proyectos Greenfield, Brownfield o Rollout.<\/p><\/li><li><p>Conocimientos de metodolog\u00eda SAP Activate.<\/p><\/li><\/ul><\/div><p><\/p>\",\"ats_external_id\":\"R1760176\",\"location\":\"Buenos Aires, Buenos Aires\",\"job_type\":\"full_time\",\"salary\":\"6000000\",\"salary_type\":\"monthly\",\"salary_currency\":\"ARS\",\"updated_at\":\"2026-09-02T20:06:47.855+08:00\",\"created_at\":\"2026-09-02T10:05:18.696+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTE1NQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ARG-Work-at-Home\/Consultor-SAP-FI-SR---Unilingual_R1760176\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Business Systems Analysis\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"63209f8658bb1009ebc99a5078330000\",\"descriptor\":\"ABC Consulting S.A.\",\"reference_id\":\"PAR02\",\"organization_reference_id\":\"PAR02\"},\"location\":{\"city\":\"Buenos Aires\",\"state\":\"Buenos Aires\",\"country\":{\"wid\":\"e42ad5eac46d4cc9b367ceaef42577c5\",\"iso2\":\"AR\",\"iso3\":\"ARG\",\"descriptor\":\"Argentina\",\"iso_numeric\":\"32\"},\"postal_code\":\"6001\",\"primary_location\":{\"id\":\"AR-WAH-ARGEN-01\",\"wid\":\"49cbc5c66e7f010772b49fd527e70000\",\"descriptor\":\"ARG Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"leonel.cafaro@concentrix.com\"},\"first_name\":\"Cafaro, Leonel\"},\"categories\":[{\"descriptor\":\"CF Business Systems Analysis\"}],\"recruiters\":[{\"id\":\"102009204\",\"wid\":\"f81830f171380107b2fc2c8003b70000\",\"descriptor\":\"Leonel Cafaro (102009204)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0353\",\"descriptor\":\"Software Business Analyst I (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385437\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ARG-Work-at-Home\/Consultor-SAP-FI-SR---Unilingual_R1760176\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ARG-Work-at-Home\/Consultor-SAP-FI-SR---Unilingual_R1760176\/apply\",\"job_requisition_id\":\"R1760176\"}],\"organizations\":[{\"wid\":\"61bd812b20c5101da9767fa66a2e0000\",\"descriptor\":\"24257 - CONCENTRIX - 980006168\",\"reference_id\":\"980006168\",\"custom_reference_id\":\"980006168\",\"company_reference_id\":null},{\"wid\":\"5e02068458ea10225db50ebbf4df0000\",\"descriptor\":\"W0ZX4I Catalyst Delivery Bench\",\"reference_id\":\"W0ZX4I\",\"custom_reference_id\":\"W0ZX4I\",\"company_reference_id\":null},{\"wid\":\"5bf9c50ec22410097a75ce41f9390000\",\"descriptor\":\"COGS (CORP) Digital Experiences SL\",\"reference_id\":\"CORCATCONTCOMM\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"63209f8658bb1009ebc99a5078330000\",\"descriptor\":\"ABC Consulting S.A.\",\"reference_id\":\"PAR02\",\"custom_reference_id\":null,\"company_reference_id\":\"PAR02\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"hernanluis.glikin@concentrix.com\"},\"first_name\":\"Hern\u00e1n Glikin (102009273)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1760176\",\"wid\":\"803c80c1f34c1029f8ff307bd4480000\",\"descriptor\":\"Consultor SAP FI SR - Unilingual\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-7\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"803\",\"campaign_id\":\"25153\",\"campaign_title\":\"Sr. Software Engineer (TCF) R1760665\",\"campaign_type\":\"job_application\",\"job_title\":\"ServiceNow Platform Administrator\",\"street\":\"Omaha, NE 68179\",\"address\":\"Omaha, NE 68179\",\"city\":\"Omaha\",\"state\":\"Nebraska\",\"postal_code\":\"68179\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><\/p><p><b>Role: ServiceNow Platform Administrator<\/b><\/p><p><b>Location: Omaha, NE (Onsite \u2013 5 Days a week)<\/b><\/p><p><\/p><p><b>Job Description<\/b><br \/>The ServiceNow Platform Administrator will support the administration, configuration, integrations, and ongoing optimization of the ServiceNow platform within a Government Cloud environment. This role is ideal for a detail-oriented platform professional with experience in ServiceNow change management, CI\/CD practices, and enterprise integrations. The successful candidate must be a U.S. Citizen or U.S. Permanent Resident, due to Government Cloud requirements.<\/p><p><\/p><p><b>Responsibilities<\/b><\/p><ul><li><p>Administer, maintain, and enhance the ServiceNow platform to support business, technology, and operational needs.<\/p><\/li><li><p>Configure and support ServiceNow workflows, forms, fields, business rules, UI policies, notifications, and related platform components.<\/p><\/li><li><p>Support platform integrations with internal and external systems, ensuring reliable data exchange, performance, and security alignment.<\/p><\/li><li><p>Partner with technical teams, stakeholders, and business users to gather requirements and translate them into scalable ServiceNow solutions.<\/p><\/li><li><p>Manage and support ServiceNow change management processes, including development, testing, approval, and release activities.<\/p><\/li><li><p>Apply CI\/CD practices to support controlled, repeatable, and efficient ServiceNow deployments.<\/p><\/li><li><p>Monitor platform health, troubleshoot issues, resolve defects, and support ongoing improvements to platform stability and usability.<\/p><\/li><li><p>Maintain documentation for configurations, integrations, processes, releases, and administrative procedures.<\/p><\/li><li><p>Collaborate with cross-functional teams to support ServiceNow modules and capabilities across the organization.<\/p><\/li><li><p>Ensure platform activities align with Government Cloud environment requirements, security expectations, and applicable operational standards.<\/p><\/li><\/ul><p><\/p><p><b>Qualifications<\/b><\/p><ul><li><p>Experience administering the ServiceNow platform in an enterprise environment.<\/p><\/li><li><p>Hands-on experience with ServiceNow integrations.<\/p><\/li><li><p>Experience with ServiceNow Change Management processes.<\/p><\/li><li><p>Familiarity with CI\/CD practices and release management within a ServiceNow environment.<\/p><\/li><li><p>Strong troubleshooting, analytical, and problem-solving skills.<\/p><\/li><li><p>Ability to work collaboratively with technical teams, business stakeholders, and platform users.<\/p><\/li><li><p>Strong communication skills with the ability to explain technical concepts clearly and effectively.<\/p><\/li><li><p>Detail-oriented approach with a focus on quality, documentation, and operational excellence.<\/p><\/li><li><p>Must be a\u00a0U.S. Person: U.S. Citizen or U.S. Permanent Resident, due to Government Cloud requirements.<\/p><\/li><li><p>Preferred experience with one or more of the following ServiceNow areas:<\/p><ul><li><p>ITSM<\/p><\/li><li><p>FSM<\/p><\/li><li><p>App Engine<\/p><\/li><li><p>Health &amp; Safety<\/p><\/li><\/ul><\/li><\/ul><p><\/p><p>The base salary for this position is $ 92,250 to $134,272 plus, incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p><\/p><p>The deadline to apply for this position is: 09\/06\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><p><\/p><p>#LI-Onsite<\/p><p>#Omaha<\/p><p>#Nebraska<\/p><p><\/p><p><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1760665\",\"location\":\"Omaha, Nebraska\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-09-02T08:06:32.853+08:00\",\"created_at\":\"2026-09-02T08:05:29.334+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTE1Mw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Omaha-NE-68179\/ServiceNow-Platform-Administrator_R1760665-4\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Software Development\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Omaha\",\"state\":\"Nebraska\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"68179\",\"primary_location\":{\"id\":\"LOCATION-3-10266\",\"wid\":\"ee01a862fbcf1009c58b3f08f7260000\",\"descriptor\":\"Omaha, NE 68179\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"shaik.ahamed1@concentrix.com\"},\"first_name\":\"Ahamed, Shaik\"},\"categories\":[{\"descriptor\":\"CF Software Development\"}],\"recruiters\":[{\"id\":\"103385864\",\"wid\":\"864855068eed102625af2f3703330000\",\"descriptor\":\"Shaik Ahamed (103385864)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0345\",\"descriptor\":\"Sr. Software Engineer (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385323\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Omaha-NE-68179\/ServiceNow-Platform-Administrator_R1760665-4\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Omaha-NE-68179\/ServiceNow-Platform-Administrator_R1760665-4\/apply\",\"job_requisition_id\":\"R1760665\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"c8845a804ff7011141d305990c750000\",\"descriptor\":\"W0ZG5G Uprr Billable Usa\",\"reference_id\":\"W0ZG5G\",\"custom_reference_id\":\"W0ZG5G\",\"company_reference_id\":null},{\"wid\":\"7786e9d84c62100bef1d99be98f00000\",\"descriptor\":\"COGS (CORP) CAT Technology and Engineering SL\",\"reference_id\":\"CATTESTSTRATDIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"f74bef87fd1d01112caa426c29140000\",\"descriptor\":\"6950 - Union Pacific Railroad - PUSA0365\",\"reference_id\":\"PUSA0365\",\"custom_reference_id\":\"PUSA0365\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"finny.samuel1@concentrix.com\"},\"first_name\":\"Finny Samuel (102011999)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1760665\",\"wid\":\"644df1252b021029ec8d29f5384e0000\",\"descriptor\":\"ServiceNow Platform Administrator\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"804\",\"campaign_id\":\"25151\",\"campaign_title\":\"Sr. Network Engineer (TCF) R1760658\",\"campaign_type\":\"job_application\",\"job_title\":\"Network Operations Center (NOC) Engineer\",\"street\":\"Omaha, NE 68179\",\"address\":\"Omaha, NE 68179\",\"city\":\"Omaha\",\"state\":\"Nebraska\",\"postal_code\":\"68179\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><b>Network Operations Center (NOC) Engineer <\/b><\/p><p><b>Location: Omaha, NE (Onsite - 5 days a week)<\/b><\/p><p><\/p><p>As a Network Operations Center (NOC) Engineer, you will support mission-critical network operations in a fully onsite, incident-management focused environment. You\u2019ll monitor, troubleshoot, and help maintain network connectivity across routers, switches, core protocols, telecom\/ISP services, and microwave radio communications. This role is ideal for a network professional who thrives in a fast-paced operations setting and is ready to support essential transportation, utility, telecom, or railroad systems.<\/p><p>This is a fully onsite role with a fixed second or third shift schedule:<\/p><ul><li>3:15 PM\u201311:15 PM, or<\/li><li>11:15 PM\u20137:15 AM<\/li><\/ul><p>The workweek will be either Sunday\u2013Thursday or Tuesday\u2013Saturday.<\/p><p><\/p><p><b>Responsibilities<\/b><\/p><ul><li>Monitor and support network operations from a NOC environment, responding to incidents, alerts, outages, and service-impacting events.<\/li><li>Perform troubleshooting for network connectivity, routing, switching, and core network protocol issues.<\/li><li>Support configuration, administration, and maintenance activities for routers, switches, and related network infrastructure.<\/li><li>Coordinate with telecom vendors, utility providers, ISPs, and internal teams to resolve circuit, connectivity, and service issues.<\/li><li>Assist with microwave radio communication support, including initial triage and escalation; general familiarity is sufficient, and deeper technical knowledge can be developed on the job.<\/li><li>Support incident management processes, including issue identification, prioritization, documentation, escalation, and resolution tracking.<\/li><li>Use Linux system administration knowledge to support network-related systems and operational tools.<\/li><li>Communicate clearly during active incidents, providing timely status updates to stakeholders and technical teams.<\/li><li>Help maintain operational documentation, runbooks, incident records, and knowledge articles.<\/li><li>Support mission-critical environments where reliability, responsiveness, and attention to detail are essential.<\/li><li>Collaborate with cross-functional teams to restore services quickly and reduce recurring incidents.<\/li><li>Participate in shift-based handoffs to ensure continuity across network operations.<\/li><\/ul><p><\/p><p><b>Qualifications<\/b><\/p><ul><li>Experience with general network administration, network configuration, and troubleshooting.<\/li><li>Strong understanding of networking fundamentals, including routers, switches, and core network protocols.<\/li><li>Experience working in a NOC, operations center, incident-management, or technical support environment.<\/li><li>Familiarity with telecom vendor, ISP, WAN, or utility connectivity coordination.<\/li><li>General familiarity with microwave radio communications; hands-on or deeper technical experience is a plus.<\/li><li>Familiarity with Linux distributions and basic system administration concepts.<\/li><li>Ability to assess incidents, troubleshoot under pressure, and escalate appropriately.<\/li><li>Strong communication skills with the ability to coordinate across vendors, ISPs, technical teams, and stakeholders.<\/li><li>Availability to work fully onsite on a fixed second or third shift schedule.<\/li><li>Availability to work either a Sunday\u2013Thursday or Tuesday\u2013Saturday workweek.<\/li><li>Preferred experience supporting railroad environments, train operations systems, Positive Train Control, or Centralized Traffic Control.<\/li><li>Experience supporting other mission-critical transportation, utility, telecom, or infrastructure environments is highly valued.<\/li><li>Strong sense of ownership, reliability, and follow-through in an operational support environment.<\/li><\/ul><p><\/p><p><\/p><p>The base salary for this position is $ 92,250 to $ 102,900 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p><\/p><p>The deadline to apply for this position is: 09\/04\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><p><\/p><p>#LI-Onsite<br \/>#Omaha<br \/>#Nebraska<\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1760658\",\"location\":\"Omaha, Nebraska\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-09-03T06:07:15.112+08:00\",\"created_at\":\"2026-09-02T06:07:51.989+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTE1MQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Omaha-NE-68179\/Network-Operations-Center--NOC--Engineer---Network-Engineer_R1760658\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Global Network\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Omaha\",\"state\":\"Nebraska\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"68179\",\"primary_location\":{\"id\":\"LOCATION-3-10266\",\"wid\":\"ee01a862fbcf1009c58b3f08f7260000\",\"descriptor\":\"Omaha, NE 68179\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"khaja.mohammed@concentrix.com\"},\"first_name\":\"Mohammed, Khaja Nasiruddin\"},\"categories\":[{\"descriptor\":\"CF Global Network\"}],\"recruiters\":[{\"id\":\"102012330\",\"wid\":\"f81830f171380107b57167912f2c0000\",\"descriptor\":\"Khaja Nasiruddin Mohammed (102012330)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0368\",\"descriptor\":\"Sr. Network Engineer (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385501\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Omaha-NE-68179\/Network-Operations-Center--NOC--Engineer---Network-Engineer_R1760658\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Omaha-NE-68179\/Network-Operations-Center--NOC--Engineer---Network-Engineer_R1760658\/apply\",\"job_requisition_id\":\"R1760658\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"c8845a804ff7011141d305990c750000\",\"descriptor\":\"W0ZG5G Uprr Billable Usa\",\"reference_id\":\"W0ZG5G\",\"custom_reference_id\":\"W0ZG5G\",\"company_reference_id\":null},{\"wid\":\"1a48a07d65cf100bef1f992e043c0000\",\"descriptor\":\"COGS (CORP) Consulting SL\",\"reference_id\":\"CATCONSECTORDIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"f74bef87fd1d01112caa426c29140000\",\"descriptor\":\"6950 - Union Pacific Railroad - PUSA0365\",\"reference_id\":\"PUSA0365\",\"custom_reference_id\":\"PUSA0365\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"finny.samuel1@concentrix.com\"},\"first_name\":\"Finny Samuel (102011999)\"},\"category_groups\":[{\"id\":\"CF Information Technology Group\",\"wid\":\"0227dc387a09016bad567901ec6584db\",\"descriptor\":\"Information Technology Group\"}],\"job_requisition\":{\"id\":\"R1760658\",\"wid\":\"a6525f0ec30a1029eacc2f66628e0000\",\"descriptor\":\"Network Operations Center (NOC) Engineer\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"805\",\"campaign_id\":\"25141\",\"campaign_title\":\"Service Delivery Manager I R1755692\",\"campaign_type\":\"job_application\",\"job_title\":\"Service Delivery Manager I - Bilingual\",\"street\":\"COL Bogota - Cra. 15 #77-50\",\"address\":\"COL Bogota - Cra. 15 #77-50\",\"city\":\"Bogota\",\"state\":null,\"postal_code\":\"\u00a0110221\",\"region\":null,\"country\":\"Colombia\",\"short_description\":\"\",\"long_description\":null,\"ats_external_id\":\"R1755692\",\"location\":\"Bogota\",\"job_type\":\"full_time\",\"salary\":\"7000000\",\"salary_type\":\"monthly\",\"salary_currency\":\"COP\",\"updated_at\":\"2026-09-02T06:08:50.378+08:00\",\"created_at\":\"2026-09-02T06:07:48.891+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTE0MQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/COL-Bogota---Cra-15-77-50\/Service-Delivery-Manager-I---Bilingual_R1755692\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5991564aab53101ac0b51df811100000\",\"descriptor\":\"Concentrix Experts Colombia S.A.S.\",\"reference_id\":\"WCO08\",\"organization_reference_id\":\"WCO08\"},\"location\":{\"city\":\"Bogota\",\"state\":null,\"country\":{\"wid\":\"e8106cd6a3534f2dba6fdee2d41db89d\",\"iso2\":\"CO\",\"iso3\":\"COL\",\"descriptor\":\"Colombia\",\"iso_numeric\":\"170\"},\"postal_code\":\"\u00a0110221\",\"primary_location\":{\"id\":\"CO-BOG-ECOTE-01\",\"wid\":\"d400e09d53be101d47a34dae35e30000\",\"descriptor\":\"COL Bogota - Cra. 15 #77-50\"}},\"languages\":[\"English\"],\"recruiter\":{\"email\":{\"address\":\"maria.agudelo2@concentrix.com\"},\"first_name\":\"Agudelo Rojas, Maria Camila\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"102629520\",\"wid\":\"c5682ed6077b10155e74be38f3540000\",\"descriptor\":\"Julie Pabon Jaimes (102629520)\"},{\"id\":\"102600297\",\"wid\":\"da7d7d2449a21010318c33f0a6d00001\",\"descriptor\":\"Andres Felipe Casta\u00f1eda Ramirez (102600297)\"},{\"id\":\"103262281\",\"wid\":\"960489194f421001ac6f0fee35970000\",\"descriptor\":\"Karen Saray Pi\u00f1a Aroca (103262281)\"},{\"id\":\"103645326\",\"wid\":\"594562b27342101b01f650153a8b0000\",\"descriptor\":\"Ilay Bijl (103645326)\"},{\"id\":\"102630138\",\"wid\":\"c5682ed6077b10155e761e1402a00005\",\"descriptor\":\"Jose Amaya Urquijo (102630138)\"},{\"id\":\"103184902\",\"wid\":\"de1349f50f5110289f581ac3d1f70000\",\"descriptor\":\"Mario Daza Moreno (103184902)\"},{\"id\":\"102600381\",\"wid\":\"da7d7d2449a2101031883175ece60000\",\"descriptor\":\"Yeimer Andrade (102600381)\"},{\"id\":\"102600272\",\"wid\":\"da7d7d2449a21010318d883ac2c00002\",\"descriptor\":\"Kelly Sanchez (102600272)\"},{\"id\":\"102600014\",\"wid\":\"da7d7d2449a21010319c49ab1ed70002\",\"descriptor\":\"Maria Camila Agudelo Rojas (102600014)\"},{\"id\":\"102600290\",\"wid\":\"da7d7d2449a21010318c8161f2bb0002\",\"descriptor\":\"Paola Alvarez Angulo (102600290)\"},{\"id\":\"102600016\",\"wid\":\"da7d7d2449a21010319c28b058540000\",\"descriptor\":\"Angelina Pereira Usuga (102600016)\"},{\"id\":\"102147520\",\"wid\":\"626bfea7325c1003c76f45aec8f40000\",\"descriptor\":\"Cris Perez Arroyo (102147520)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0624\",\"descriptor\":\"Service Delivery Manager I\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385231\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/COL-Bogota---Cra-15-77-50\/Service-Delivery-Manager-I---Bilingual_R1755692\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/COL-Bogota---Cra-15-77-50\/Service-Delivery-Manager-I---Bilingual_R1755692\/apply\",\"job_requisition_id\":\"R1755692\"}],\"organizations\":[{\"wid\":\"f9af6d726098015cae566b203c0690c2\",\"descriptor\":\"COGS (SITE) Ops Support Billable Direct\",\"reference_id\":\"OPSSPPTBILL-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"399e513c0e2b101ee6d9170e30d30000\",\"descriptor\":\"19105 - Adidas - WHONELINK189\",\"reference_id\":\"WHONELINK189\",\"custom_reference_id\":\"WHONELINK189\",\"company_reference_id\":null},{\"wid\":\"5991564aab53101ac0b51df811100000\",\"descriptor\":\"Concentrix Experts Colombia S.A.S.\",\"reference_id\":\"WCO08\",\"custom_reference_id\":null,\"company_reference_id\":\"WCO08\"},{\"wid\":\"598e7abcf5cd101ef4475e819c3e0000\",\"descriptor\":\"W0ZMB4 P_Adidas_Co\",\"reference_id\":\"W0ZMB4\",\"custom_reference_id\":\"W0ZMB4\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"irene.quezada@concentrix.com\"},\"first_name\":\"Irene Quezada Caceres (102599482)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1755692\",\"wid\":\"a6525f0ec30a1029e7e4837085d20000\",\"descriptor\":\"Service Delivery Manager I - Bilingual\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_8A\",\"wid\":\"0227dc387a0901a4dc9568e6e065fa34\",\"descriptor\":\"Grade 8A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"806\",\"campaign_id\":\"25133\",\"campaign_title\":\"Sr. Software Engineer (TCF) R1760611\",\"campaign_type\":\"job_application\",\"job_title\":\"Active Directory Federation Services (ADFS) Customer Engineer (English Bilingual)\",\"street\":\"NIC Work-at-Home\",\"address\":\"NIC Work-at-Home\",\"city\":\"Managua\",\"state\":\"Managua\",\"postal_code\":null,\"region\":null,\"country\":\"Nicaragua\",\"short_description\":\"Technical Products and Services (TPS):\\n \\nWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n \\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n \\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n \\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n \\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><\/p><div><b>Active\u00a0Directory\u00a0Federation Services (ADFS) Customer Engineer<\/b><\/div><div><\/div><div><b>JOB SUMMARY-<\/b>The\u00a0ADFS\u00a0Customer Engineer serves as a trusted advisor to enterprise customers, providing technical guidance, migration support, and operational expertise across\u00a0Active\u00a0Directory\u00a0Federation Services (ADFS),\u00a0Active\u00a0Directory, and Microsoft Entra ID. The role focuses on identity modernization, federation services, hybrid identity solutions, and security best practices.<\/div><div><\/div><div><b>Responsibilities<\/b><\/div><ul><li><div>Design, deploy, configure, and support\u00a0ADFS\u00a0environments.<\/div><\/li><li><div>Lead\u00a0ADFS\u00a0upgrades, migrations, and modernization initiatives, including migrations to Microsoft Entra ID.<\/div><\/li><li><div>Configure and manage claims-based authentication, Access Control Policies, Relying Party Trusts, MFA integrations, and federation services.<\/div><\/li><li><div>Troubleshoot authentication, federation, certificate, and identity synchronization issues.<\/div><\/li><li><div>Support\u00a0Active\u00a0Directory\u00a0architecture, authentication, trust relationships, and Entra Connect synchronization.<\/div><\/li><li><div>Assess and improve identity security posture through remediation of security findings and implementation of best practices.<\/div><\/li><li><div>Collaborate with customer infrastructure, security, and architecture teams to deliver secure and compliant identity solutions.<\/div><\/li><li><div>Deliver technical guidance, knowledge transfer, and operational readiness support.<\/div><\/li><\/ul><div><\/div><div><b>Qualifications<\/b><\/div><div><\/div><div><b>Advanced (Required)<\/b><\/div><ul><li><div>Active\u00a0Directory\u00a0Federation Services (ADFS)<\/div><\/li><li><div>ADFS\u00a0migrations, upgrades, and modernization<\/div><\/li><li><div>Claims-based authentication and federation<\/div><\/li><li><div>Access Control Policies and Relying Party Trusts<\/div><\/li><li><div>Microsoft Entra Connect and Hybrid Identity<\/div><\/li><li><div>MFA integration and authentication troubleshooting<\/div><\/li><li><div>Certificate management and federation security<\/div><\/li><li><div>5&#43;\u00a0years of experience supporting\u00a0Active\u00a0Directory\u00a0and\u00a0ADFS\u00a0environments.<\/div><\/li><li><div>Experience delivering enterprise identity, federation, or hybrid identity projects.<\/div><\/li><li><div>Strong troubleshooting and problem-solving skills.<\/div><\/li><li><div>Experience working directly with customers in a consulting, advisory, or support capacity.<\/div><\/li><\/ul><p><\/p><div><b>Intermediate (Required)<\/b><\/div><ul><li><div>Active\u00a0Directory\u00a0Domain Services (AD DS)<\/div><\/li><li><div>Multi-domain and multi-forest environments<\/div><\/li><li><div>Authentication and trust design<\/div><\/li><li><div>Microsoft Entra ID (Free, P1, P2)<\/div><\/li><li><div>Identity synchronization and lifecycle management<\/div><\/li><li><div>Active\u00a0Directory\u00a0security assessments and remediation<\/div><\/li><\/ul><div><\/div><div><b>Preferred<\/b><\/div><ul><li><div>Microsoft Defender for Identity<\/div><\/li><li><div>Active\u00a0Directory\u00a0Certificate Services (AD CS)<\/div><\/li><li><div>Entra Password Protection<\/div><\/li><li><div>Audit policy, event forwarding, and security monitoring<\/div><\/li><li><div>PowerShell automation<\/div><\/li><\/ul><div><\/div><div><b>Preferred Certifications<\/b><\/div><ul><li><div>SC-300: Microsoft Identity and Access Administrator<\/div><\/li><li><div>AZ-104: Microsoft Azure Administrator<\/div><\/li><li><div>Microsoft Certified Trainer (MCT)<\/div><\/li><li><div>MCSE (or equivalent experience)<\/div><\/li><li><div>CISSP or comparable security certification<\/div><\/li><\/ul><div><\/div><div><b>#WFH<\/b><\/div><div><b>#LI-Remote<\/b><\/div><p>#ConcentrixCatalyst<\/p>\",\"ats_external_id\":\"R1760611\",\"location\":\"Managua, Managua\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-09-03T06:07:14.461+08:00\",\"created_at\":\"2026-09-02T04:04:45.294+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTEzMw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/NIC-Work-at-Home\/Directory-Federation-Services--ADFS--Customer-Engineer--English-Bilingual-_R1760611\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Software Development\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Managua\",\"state\":\"Managua\",\"country\":{\"wid\":\"5f2a092396a6444ab45617cb1cbf50a8\",\"iso2\":\"NI\",\"iso3\":\"NIC\",\"descriptor\":\"Nicaragua\",\"iso_numeric\":\"558\"},\"postal_code\":null,\"primary_location\":{\"id\":\"NI-WAH-NICAR-01\",\"wid\":\"0302a19cf0bb011c10eb6d83f91a1a42\",\"descriptor\":\"NIC Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"kevin.miranda3@concentrix.com\"},\"first_name\":\"Miranda Orellana, Kevin Alexander\"},\"categories\":[{\"descriptor\":\"CF Software Development\"}],\"recruiters\":[{\"id\":\"103452836\",\"wid\":\"85eecd5ab265103ba88bbb30968d0000\",\"descriptor\":\"Kevin Miranda Orellana (103452836)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JT0345\",\"descriptor\":\"Sr. Software Engineer (TCF)\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385593\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/NIC-Work-at-Home\/Directory-Federation-Services--ADFS--Customer-Engineer--English-Bilingual-_R1760611\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/NIC-Work-at-Home\/Directory-Federation-Services--ADFS--Customer-Engineer--English-Bilingual-_R1760611\/apply\",\"job_requisition_id\":\"R1760611\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"brooke.martinez@concentrix.com\"},\"first_name\":\"Brooke Martinez (102012035)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1760611\",\"wid\":\"644df1252b021029e3e99b21114e0000\",\"descriptor\":\"Active Directory Federation Services (ADFS) Customer Engineer (English Bilingual)\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"807\",\"campaign_id\":\"25129\",\"campaign_title\":\"Specialist, Technical Sales R1756846\",\"campaign_type\":\"job_application\",\"job_title\":\"Specialist, Technical Sales- Bilingual\",\"street\":\"COL Bogota - Cra. 15 #77-50\",\"address\":\"COL Bogota - Cra. 15 #77-50\",\"city\":\"Bogota\",\"state\":null,\"postal_code\":\"\u00a0110221\",\"region\":null,\"country\":\"Colombia\",\"short_description\":\"The Specialist, Technical Sales is responsible for generating new business and ensuring the growth of existing accounts within an assigned territory. This position assesses customer needs, provides technical solutions, and resolves client issues while fostering relationships to enhance sales opportunities. He\/she\/they will also deliver technical training and communicate customer feedback to drive product and service improvements.\",\"long_description\":\"<ul><li>Attend customer meetings and conduct sales presentations to showcase products and services<\/li><li>Provide technical expertise to support aggressive sales goals and customer inquiries<\/li><li>Prepare and deliver moderately complex technical proposals and presentations for sales support<\/li><li>Identify and analyze customer needs to develop strategies that competitively address demands<\/li><li>Advise customers and sales teams on technical aspects of products while aligning with their goals<\/li><li>Provide training sessions utilizing technical expertise to enhance customer understanding and product use<\/li><li>Follow up consistently on sales opportunities and inquiries to ensure customer satisfaction<\/li><li>Build relationships with decision-makers at various levels to strengthen stakeholder engagement<\/li><\/ul>\",\"ats_external_id\":\"R1756846\",\"location\":\"Bogota\",\"job_type\":\"full_time\",\"salary\":\"8600000\",\"salary_type\":\"monthly\",\"salary_currency\":\"COP\",\"updated_at\":\"2026-09-02T04:05:46.788+08:00\",\"created_at\":\"2026-09-02T04:04:43.050+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTEyOQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/COL-Bogota---Cra-15-77-50\/Specialist--Technical-Sales--Bilingual_R1756846\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5991564aab53101ac0b51df811100000\",\"descriptor\":\"Concentrix Experts Colombia S.A.S.\",\"reference_id\":\"WCO08\",\"organization_reference_id\":\"WCO08\"},\"location\":{\"city\":\"Bogota\",\"state\":null,\"country\":{\"wid\":\"e8106cd6a3534f2dba6fdee2d41db89d\",\"iso2\":\"CO\",\"iso3\":\"COL\",\"descriptor\":\"Colombia\",\"iso_numeric\":\"170\"},\"postal_code\":\"\u00a0110221\",\"primary_location\":{\"id\":\"CO-BOG-ECOTE-01\",\"wid\":\"d400e09d53be101d47a34dae35e30000\",\"descriptor\":\"COL Bogota - Cra. 15 #77-50\"}},\"languages\":[\"English\"],\"recruiter\":{\"email\":{\"address\":\"maria.agudelo2@concentrix.com\"},\"first_name\":\"Agudelo Rojas, Maria Camila\"},\"categories\":[{\"descriptor\":\"CF B2B Sales\"}],\"recruiters\":[{\"id\":\"102324193\",\"wid\":\"a20278f9bcdc100fd2c99d7298f20000\",\"descriptor\":\"Ilay Herrera Carpio (102324193)\"},{\"id\":\"102629520\",\"wid\":\"c5682ed6077b10155e74be38f3540000\",\"descriptor\":\"Julie Pabon Jaimes (102629520)\"},{\"id\":\"102600297\",\"wid\":\"da7d7d2449a21010318c33f0a6d00001\",\"descriptor\":\"Andres Felipe Casta\u00f1eda Ramirez (102600297)\"},{\"id\":\"103262281\",\"wid\":\"960489194f421001ac6f0fee35970000\",\"descriptor\":\"Karen Saray Pi\u00f1a Aroca (103262281)\"},{\"id\":\"102630138\",\"wid\":\"c5682ed6077b10155e761e1402a00005\",\"descriptor\":\"Jose Amaya Urquijo (102630138)\"},{\"id\":\"103184902\",\"wid\":\"de1349f50f5110289f581ac3d1f70000\",\"descriptor\":\"Mario Daza Moreno (103184902)\"},{\"id\":\"102600381\",\"wid\":\"da7d7d2449a2101031883175ece60000\",\"descriptor\":\"Yeimer Andrade (102600381)\"},{\"id\":\"102600272\",\"wid\":\"da7d7d2449a21010318d883ac2c00002\",\"descriptor\":\"Kelly Sanchez (102600272)\"},{\"id\":\"102600014\",\"wid\":\"da7d7d2449a21010319c49ab1ed70002\",\"descriptor\":\"Maria Camila Agudelo Rojas (102600014)\"},{\"id\":\"101713375\",\"wid\":\"071cd8932095015cacfc54a3d6392b32\",\"descriptor\":\"Miguel Angel Forero Beltran (101713375)\"},{\"id\":\"102600290\",\"wid\":\"da7d7d2449a21010318c8161f2bb0002\",\"descriptor\":\"Paola Alvarez Angulo (102600290)\"},{\"id\":\"102600016\",\"wid\":\"da7d7d2449a21010319c28b058540000\",\"descriptor\":\"Angelina Pereira Usuga (102600016)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC3237\",\"descriptor\":\"Specialist, Technical Sales\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385152\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/COL-Bogota---Cra-15-77-50\/Specialist--Technical-Sales--Bilingual_R1756846\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/COL-Bogota---Cra-15-77-50\/Specialist--Technical-Sales--Bilingual_R1756846\/apply\",\"job_requisition_id\":\"R1756846\"}],\"organizations\":[{\"wid\":\"bef8dd4a788210016d8728d9c8a10000\",\"descriptor\":\"W0ZXWW MICROSOFT P_VDS BOG PRD\",\"reference_id\":\"W0ZXWW\",\"custom_reference_id\":\"W0ZXWW\",\"company_reference_id\":null},{\"wid\":\"9a6b6012945f10247d8427dcb5810000\",\"descriptor\":\"COGS (SITE) B2B Production Agent\",\"reference_id\":\"B2BPRDNAGENT\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"5991564aab53101ac0b51df811100000\",\"descriptor\":\"Concentrix Experts Colombia S.A.S.\",\"reference_id\":\"WCO08\",\"custom_reference_id\":null,\"company_reference_id\":\"WCO08\"},{\"wid\":\"5177aea6045b103974dffff4ebc40000\",\"descriptor\":\"20210 - Microsoft - WHSBTSPAIN317\",\"reference_id\":\"WHSBTSPAIN317\",\"custom_reference_id\":\"WHSBTSPAIN317\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"rogelio.noguera@concentrix.com\"},\"first_name\":\"Roger Noguera Herrera (102598813)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1756846\",\"wid\":\"057cce0521cd1029e2bb4ba703fc0000\",\"descriptor\":\"Specialist, Technical Sales- Bilingual\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<ul><li>Bachelor&#39;s Degree in related field from a four-year college or university with 2 - 4 Years of Experience preferred.<\/li><li>Sense of professionalism and ability to develop relationships.<\/li><li>Strong attention to detail.<\/li><li>Self-starter, sense of urgency, and works well under pressure.<\/li><li>Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.<\/li><li>Proficient in Microsoft Office.<\/li><li>Strong communication skills, both written and verbal.<\/li><\/ul>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"808\",\"campaign_id\":\"25126\",\"campaign_title\":\"Sr. Representative, WFM Real Time Management R1760180\",\"campaign_type\":\"job_application\",\"job_title\":\"Real Time Analyst - Bilingual\",\"street\":\"NIC Managua - Del complejo Plaza el Sol 200mts al Este\",\"address\":\"NIC Managua - Del complejo Plaza el Sol 200mts al Este\",\"city\":\"Managua\",\"state\":\"Managua\",\"postal_code\":\"11132\",\"region\":null,\"country\":\"Nicaragua\",\"short_description\":\"The Real Time Analyst (RTA)\u00a0is responsible for\u00a0managing the intraday performance of one program or line of business within a Call Center environment. This position will\u00a0utilize\u00a0monitoring systems to ensure\u00a0appropriate staffing\u00a0levels and agent availability to meet client expectations and scheduling standards.\\n-\",\"long_description\":\"<div><p><b><span>Main responsibilities:<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>Distributes<span>\u00a0<\/span><\/span><span>accurate<\/span><span><span>\u00a0<\/span>and<span>\u00a0<\/span><\/span><span>timely<\/span><span><span>\u00a0<\/span>agent schedules.<\/span>\u00a0<\/span><\/p><\/li><li><p><span><span>Inputs intraday corrections and exceptions into systems for agent time off and absences.<\/span>\u00a0<\/span><\/p><\/li><li><p><span><span>Monitors volume for unusual activity to ensure staffing needs are met.<\/span>\u00a0<\/span><\/p><\/li><li><p><span><span>Identifies abnormal scheduling issues and<span>\u00a0<\/span><\/span><span>escalates<\/span><span><span>\u00a0<\/span>as necessary.<\/span>\u00a0<\/span><\/p><\/li><li><p><span><span>Initiates and coordinates trouble tickets and escalates issues as<span>\u00a0<\/span><\/span><span>required<\/span><span>.<\/span><\/span><\/p><\/li><li><p><span><span>Prepares standard and ad hoc reports for agent availability effectiveness.<\/span><\/span><\/p><\/li><li><p><span><span>Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and the command center.<\/span><\/span><\/p><\/li><\/ul><p><\/p><p><b><span>Candidate Profile:<\/span><\/b><\/p><ul><li><p><span><span>Previous<\/span><span><span>\u00a0<\/span>experience in Workforce<span>\u00a0<\/span><\/span><span>Management<span>\u00a0<\/span>entry-level roles (at least 3 years).<\/span><\/span><\/p><\/li><li><p><span><span>Effective written and verbal communication skills in English (B2 level).<\/span><\/span><\/p><\/li><li><p><span><span>Proficient in Microsoft Excel.<\/span><\/span><\/p><\/li><li><p><span><span>Ability to multitask and meet timelines on deliverables.<\/span><\/span><\/p><\/li><li><p><span><span>Results-oriented.<\/span><\/span><\/p><\/li><li><p><span><span>Quick learner and self-starter.<\/span><\/span><\/p><\/li><li><p><span><span>Associate degree in a related field<span>\u00a0will be<\/span><\/span><span> a plus.<\/span><\/span><\/p><\/li><\/ul><\/div>\",\"ats_external_id\":\"R1760180\",\"location\":\"Managua, Managua\",\"job_type\":\"full_time\",\"salary\":\"850\",\"salary_type\":\"monthly\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-09-02T04:04:44.971+08:00\",\"created_at\":\"2026-09-02T02:04:22.451+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTEyNg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/NIC-Managua---Del-complejo-Plaza-el-Sol-200mts-al-Este\/Real-Time-Analyst---Bilingual_R1760180\/apply\",\"head_count\":\"4\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Real Time Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"df68c94cc420101ac0bd67ea05900000\",\"descriptor\":\"Xperts Nicaragua, S.A.\",\"reference_id\":\"WNI04\",\"organization_reference_id\":\"WNI04\"},\"location\":{\"city\":\"Managua\",\"state\":\"Managua\",\"country\":{\"wid\":\"5f2a092396a6444ab45617cb1cbf50a8\",\"iso2\":\"NI\",\"iso3\":\"NIC\",\"descriptor\":\"Nicaragua\",\"iso_numeric\":\"558\"},\"postal_code\":\"11132\",\"primary_location\":{\"id\":\"NI-MAN-CAMPU-01\",\"wid\":\"abb4c0410095101d479dcb75dd320000\",\"descriptor\":\"NIC Managua - Del complejo Plaza el Sol 200mts al Este\"}},\"languages\":[\"English\"],\"recruiter\":{\"email\":{\"address\":\"roxana.hidalgo@concentrix.com\"},\"first_name\":\"Hidalgo Noyola, Roxana Maria\"},\"categories\":[{\"descriptor\":\"CF Real Time Management\"}],\"recruiters\":[{\"id\":\"102600383\",\"wid\":\"da7d7d2449a210103188170b19550000\",\"descriptor\":\"Roxana Hidalgo Noyola (102600383)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1704\",\"descriptor\":\"Sr. Representative, WFM Real Time Management\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385338\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/NIC-Managua---Del-complejo-Plaza-el-Sol-200mts-al-Este\/Real-Time-Analyst---Bilingual_R1760180\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/NIC-Managua---Del-complejo-Plaza-el-Sol-200mts-al-Este\/Real-Time-Analyst---Bilingual_R1760180\/apply\",\"job_requisition_id\":\"R1760180\"}],\"organizations\":[{\"wid\":\"f9af6d726098019bfcf53c173c0617bd\",\"descriptor\":\"COGS (SITE) Work Force Mgmt as a Service Dir\",\"reference_id\":\"WFM-DIRECT\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"7e2140314d3b101fcad9cd79dc650000\",\"descriptor\":\"W0ZLZD P_Sofi Ni\",\"reference_id\":\"W0ZLZD\",\"custom_reference_id\":\"W0ZLZD\",\"company_reference_id\":null},{\"wid\":\"df68c94cc420101ac0bd67ea05900000\",\"descriptor\":\"Xperts Nicaragua, S.A.\",\"reference_id\":\"WNI04\",\"custom_reference_id\":null,\"company_reference_id\":\"WNI04\"},{\"wid\":\"5177aea6045b103a4bfc2d1c1a5e0000\",\"descriptor\":\"19035 - Sofi Technologies Inc. - WHONELINK119\",\"reference_id\":\"WHONELINK119\",\"custom_reference_id\":\"WHONELINK119\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"osmell.gutierrez1@concentrix.com\"},\"first_name\":\"Osmell Gutierrez Alvarez (102601671)\"},\"category_groups\":[{\"id\":\"CF WFM Group\",\"wid\":\"0227dc387a09011b461d93c7ed653bf0\",\"descriptor\":\"WFM Group\"}],\"job_requisition\":{\"id\":\"R1760180\",\"wid\":\"c5683871a7a41029dcddf18671c60000\",\"descriptor\":\"Real Time Analyst - Bilingual\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_11\",\"wid\":\"0227dc387a0901268f38556fe1650a39\",\"descriptor\":\"Grade 11\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"809\",\"campaign_id\":\"25125\",\"campaign_title\":\"Sr. Software Engineer (TCF) R1760607\",\"campaign_type\":\"job_application\",\"job_title\":\"Active Directory Federation Services (ADFS) Customer Engineer (English Bilingual)\",\"street\":\"MEX Work-at-Home\",\"address\":\"MEX Work-at-Home\",\"city\":\"Mexico City\",\"state\":null,\"postal_code\":\"01567\",\"region\":null,\"country\":\"Mexico\",\"short_description\":\"Technical Products and Services (TPS):\\n \\nWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n \\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n \\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n \\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n \\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><\/p><div><b>Active\u00a0Directory\u00a0Federation Services (ADFS) Customer Engineer<\/b><\/div><div><\/div><div><b>JOB SUMMARY-<\/b>The\u00a0ADFS\u00a0Customer Engineer serves as a trusted advisor to enterprise customers, providing technical guidance, migration support, and operational expertise across\u00a0Active\u00a0Directory\u00a0Federation Services (ADFS),\u00a0Active\u00a0Directory, and Microsoft Entra ID. The role focuses on identity modernization, federation services, hybrid identity solutions, and security best practices.<\/div><div><\/div><div><b>Responsibilities<\/b><\/div><p><\/p><ul><li><div>Design, deploy, configure, and support\u00a0ADFS\u00a0environments.<\/div><\/li><li><div>Lead\u00a0ADFS\u00a0upgrades, migrations, and modernization initiatives, including migrations to Microsoft Entra ID.<\/div><\/li><li><div>Configure and manage claims-based authentication, Access Control Policies, Relying Party Trusts, MFA integrations, and federation services.<\/div><\/li><li><div>Troubleshoot authentication, federation, certificate, and identity synchronization issues.<\/div><\/li><li><div>Support\u00a0Active\u00a0Directory\u00a0architecture, authentication, trust relationships, and Entra Connect synchronization.<\/div><\/li><li><div>Assess and improve identity security posture through remediation of security findings and implementation of best practices.<\/div><\/li><li><div>Collaborate with customer infrastructure, security, and architecture teams to deliver secure and compliant identity solutions.<\/div><\/li><li><div>Deliver technical guidance, knowledge transfer, and operational readiness support.<\/div><\/li><\/ul><div><\/div><div><b>Qualifications<\/b><\/div><div><\/div><div><b>Advanced (Required)<\/b><\/div><ul><li><div>Active\u00a0Directory\u00a0Federation Services (ADFS)<\/div><\/li><li><div>ADFS\u00a0migrations, upgrades, and modernization<\/div><\/li><li><div>Claims-based authentication and federation<\/div><\/li><li><div>Access Control Policies and Relying Party Trusts<\/div><\/li><li><div>Microsoft Entra Connect and Hybrid Identity<\/div><\/li><li><div>MFA integration and authentication troubleshooting<\/div><\/li><li><div>Certificate management and federation security<\/div><\/li><li><div>5&#43;\u00a0years of experience supporting\u00a0Active\u00a0Directory\u00a0and\u00a0ADFS\u00a0environments.<\/div><\/li><li><div>Experience delivering enterprise identity, federation, or hybrid identity projects.<\/div><\/li><li><div>Strong troubleshooting and problem-solving skills.<\/div><\/li><li><div>Experience working directly with customers in a consulting, advisory, or support capacity.<\/div><\/li><\/ul><div><\/div><div><b>Intermediate (Required)<\/b><\/div><ul><li><div>Active\u00a0Directory\u00a0Domain Services (AD DS)<\/div><\/li><li><div>Multi-domain and multi-forest environments<\/div><\/li><li><div>Authentication and trust design<\/div><\/li><li><div>Microsoft Entra ID (Free, P1, P2)<\/div><\/li><li><div>Identity synchronization and lifecycle management<\/div><\/li><li><div>Active\u00a0Directory\u00a0security assessments and remediation<\/div><\/li><\/ul><div><\/div><div><b>Preferred<\/b><\/div><ul><li><div>Microsoft Defender for Identity<\/div><\/li><li><div>Active\u00a0Directory\u00a0Certificate Services (AD CS)<\/div><\/li><li><div>Entra Password Protection<\/div><\/li><li><div>Audit policy, event forwarding, and security monitoring<\/div><\/li><li><div>PowerShell automation<\/div><\/li><\/ul><div><\/div><div><b>Preferred Certifications<\/b><\/div><ul><li><div>SC-300: Microsoft Identity and Access Administrator<\/div><\/li><li><div>AZ-104: Microsoft Azure Administrator<\/div><\/li><li><div>Microsoft Certified Trainer (MCT)<\/div><\/li><li><div>MCSE (or equivalent experience)<\/div><\/li><li><div>CISSP or comparable security certification<\/div><\/li><\/ul><div><\/div><div><b>#WFH<\/b><\/div><div><b>#LI-Remote<\/b><\/div><div><b>#ConcentrixCatalyst<\/b><\/div>\",\"ats_external_id\":\"R1760607\",\"location\":\"Mexico City\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-09-03T06:07:14.311+08:00\",\"created_at\":\"2026-09-02T02:04:22.158+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTEyNQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MEX-Work-at-Home\/Directory-Federation-Services--ADFS--Customer-Engineer--English-Bilingual-_R1760607\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Software Development\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Mexico City\",\"state\":null,\"country\":{\"wid\":\"e2adff9272454660ac4fdb56fc70bb51\",\"iso2\":\"MX\",\"iso3\":\"MEX\",\"descriptor\":\"Mexico\",\"iso_numeric\":\"484\"},\"postal_code\":\"01567\",\"primary_location\":{\"id\":\"MX-WFH-INDIR-01\",\"wid\":\"740544c0a47f01a9930372781f112058\",\"descriptor\":\"MEX Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"daniela.gallardoguajardo@concentrix.com\"},\"first_name\":\"Gallardo Guajardo, Michelle Daniela\"},\"categories\":[{\"descriptor\":\"CF Software Development\"}],\"recruiters\":[{\"id\":\"102009723\",\"wid\":\"871dd66c54300107b36fb46f515c0000\",\"descriptor\":\"Daniela Gallardo Guajardo (102009723)\"},{\"id\":\"103452836\",\"wid\":\"85eecd5ab265103ba88bbb30968d0000\",\"descriptor\":\"Kevin Miranda Orellana (103452836)\"},{\"id\":\"102011757\",\"wid\":\"f81830f171380107b5066bd0a1ea0000\",\"descriptor\":\"Srujan Kumar Rayanna Maddineni (102011757)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JT0345\",\"descriptor\":\"Sr. Software Engineer (TCF)\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385572\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MEX-Work-at-Home\/Directory-Federation-Services--ADFS--Customer-Engineer--English-Bilingual-_R1760607\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MEX-Work-at-Home\/Directory-Federation-Services--ADFS--Customer-Engineer--English-Bilingual-_R1760607\/apply\",\"job_requisition_id\":\"R1760607\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"brooke.martinez@concentrix.com\"},\"first_name\":\"Brooke Martinez (102012035)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1760607\",\"wid\":\"b27b96c035d71029df36e8cbff0c0000\",\"descriptor\":\"Active Directory Federation Services (ADFS) Customer Engineer (English Bilingual)\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"810\",\"campaign_id\":\"25122\",\"campaign_title\":\"Specialist, FAO R1755948\",\"campaign_type\":\"job_application\",\"job_title\":\"Specialist, FAO\",\"street\":\"IND Chennai - #152 Palavaram , 3rd Floor, Fortune Towers, Thoraiakkam Road\",\"address\":\"IND Chennai - #152 Palavaram , 3rd Floor, Fortune Towers, Thoraiakkam Road\",\"city\":\"Chennai\",\"state\":null,\"postal_code\":\"600129\",\"region\":null,\"country\":\"India\",\"short_description\":\"\",\"long_description\":\"<p>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations.<\/p><p><\/p><p><b>Role Summary:<\/b><\/p><p><\/p><p>We are looking for a hands-on Timekeeping Systems Analyst with a strong mix of IT and functional expertise in time &amp; attendance systems. This role will focus on system configuration, troubleshooting, and ongoing support, along with participation in future system implementation initiatives.<\/p><p>The ideal candidate is someone who can work independently, solve system issues, and translate business rules into system configurations.<\/p><p><\/p><p><b>Role and Key Responsibilities:<\/b><\/p><p><\/p><p>\u00b7 Configure and maintain time &amp; attendance systems (rules, policies, workflows).<\/p><p>\u00b7 Translate business requirements into system configurations.<\/p><p>\u00b7 Perform advanced troubleshooting and resolve system issues independently<\/p><p>\u00b7 Work closely with HR, Payroll, IT, and vendors for issue resolution.<\/p><p>\u00b7 Create and maintain system documentation (SOPs, workflows).<\/p><p>\u00b7 Support system selection, implementation, and upgrades (e.g., UKG\/Kronos, Workday).<\/p><p>\u00b7 Contribute to ongoing system improvements and optimization.<\/p><p><\/p><p><b>Key Skills and knowledge:<\/b><\/p><p><\/p><p>\u00b7 Strong experience with timekeeping \/ workforce management systems.<\/p><p>\u00b7 Hands-on experience in system configuration (rules, logic, policies).<\/p><p>\u00b7 Solid IT background with logical problem-solving skills.<\/p><p>\u00b7 Ability to troubleshoot complex system issues independently.<\/p><p>\u00b7 Good understanding of HR\/payroll processes.<\/p><p>\u00b7 Experience with UKG (Kronos), Workday, or similar platforms<\/p><p>\u00b7 Exposure to system implementation or migration projects.<\/p><p>\u00b7 Basic project management skills are a plus.<\/p><p><\/p><p><b>Educational Qualification:<\/b><\/p><p>Graduate<\/p><p><\/p><p><b>Disclaimer:<\/b><\/p><p>&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.&#39;<\/p>\",\"ats_external_id\":\"R1755948\",\"location\":\"Chennai\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"INR\",\"updated_at\":\"2026-09-02T22:04:22.252+08:00\",\"created_at\":\"2026-09-02T02:04:20.250+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTEyMg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Chennai---152-Palavaram--3rd-Floor-Fortune-Towers-Thoraiakkam-Road\/Specialist--FAO_R1755948\/apply\",\"head_count\":\"5\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Finance and Accounting Operations\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"740544c0a47f01b43141b676c10f2638\",\"descriptor\":\"Concentrix Technologies (India) Private Limited\",\"reference_id\":\"CIND\",\"organization_reference_id\":\"CIND\"},\"location\":{\"city\":\"Chennai\",\"state\":null,\"country\":{\"wid\":\"c4f78be1a8f14da0ab49ce1162348a5e\",\"iso2\":\"IN\",\"iso3\":\"IND\",\"descriptor\":\"India\",\"iso_numeric\":\"356\"},\"postal_code\":\"600129\",\"primary_location\":{\"id\":\"IN-CHE-FORTU-01\",\"wid\":\"f936ffbcffbf01f6a0c4bb1d1122f1c1\",\"descriptor\":\"IND Chennai - #152 Palavaram , 3rd Floor, Fortune Towers, Thoraiakkam Road\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"vipin.chander@concentrix.com\"},\"first_name\":\"Bishtania, Vipin\"},\"categories\":[{\"descriptor\":\"CF Finance and Accounting Operations\"}],\"recruiters\":[{\"id\":\"082649\",\"wid\":\"9f196ba80a87011e0401e4d30619d93e\",\"descriptor\":\"Meenakshi Chaudhary (082649)\"},{\"id\":\"5016665\",\"wid\":\"9f196ba80a870141cfe9c63e0919ea79\",\"descriptor\":\"Maria Praveen Kumar S (5016665)\"},{\"id\":\"143369\",\"wid\":\"9f196ba80a8701a2ca85a23e0519c5bd\",\"descriptor\":\"Vipin Bishtania (143369)\"},{\"id\":\"102157950\",\"wid\":\"172f54391c9a10084e98726422240000\",\"descriptor\":\"Rashmi Chhabra (102157950)\"},{\"id\":\"1073198\",\"wid\":\"f6358e3b3d6d01ad771423ae0119f6cd\",\"descriptor\":\"Vishal Katoch (1073198)\"},{\"id\":\"159956\",\"wid\":\"9f196ba80a87010b423ad55f0519b649\",\"descriptor\":\"Pallavi Khandelwal (159956)\"},{\"id\":\"161943\",\"wid\":\"9f196ba80a870139e018ef640519805b\",\"descriptor\":\"Veena Mhatre (161943)\"},{\"id\":\"101866181\",\"wid\":\"ffdaae94444d01fb407c24a72707473e\",\"descriptor\":\"Somnath Pramanick (101866181)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0711\",\"descriptor\":\"Specialist, FAO\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385349\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Chennai---152-Palavaram--3rd-Floor-Fortune-Towers-Thoraiakkam-Road\/Specialist--FAO_R1755948\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Chennai---152-Palavaram--3rd-Floor-Fortune-Towers-Thoraiakkam-Road\/Specialist--FAO_R1755948\/apply\",\"job_requisition_id\":\"R1755948\"}],\"organizations\":[{\"wid\":\"a573d46f8b671028d19300ccb2300000\",\"descriptor\":\"W0ZX9F Public Storage\",\"reference_id\":\"W0ZX9F\",\"custom_reference_id\":\"W0ZX9F\",\"company_reference_id\":null},{\"wid\":\"740544c0a47f01af76a6e29f1d114b46\",\"descriptor\":\"FAO\",\"reference_id\":\"FAO\",\"custom_reference_id\":\"FAO\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801c447d871213c0626c3\",\"descriptor\":\"COGS (SITE) FAO OPERATIONS (DIRECT)\",\"reference_id\":\"FAO-OPS-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"c83c747f8843102feed8ab81574f0000\",\"descriptor\":\"FAO - Specialist\",\"reference_id\":\"FAO - Specialist_20250324_IND\",\"custom_reference_id\":\"FAO - Specialist_20250324_IND\",\"company_reference_id\":null},{\"wid\":\"de1349f50f51102892448fb0d8e30000\",\"descriptor\":\"24348 - Public Storage - 980006309\",\"reference_id\":\"980006309\",\"custom_reference_id\":\"980006309\",\"company_reference_id\":null},{\"wid\":\"740544c0a47f01b43141b676c10f2638\",\"descriptor\":\"Concentrix Technologies (India) Private Limited\",\"reference_id\":\"CIND\",\"custom_reference_id\":null,\"company_reference_id\":\"CIND\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"kiran.nair@concentrix.com\"},\"first_name\":\"Kiran Nair (103243042)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1755948\",\"wid\":\"f83f12c138851029ddbdd2c3f13e0000\",\"descriptor\":\"Specialist, FAO\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"811\",\"campaign_id\":\"25116\",\"campaign_title\":\"Specialist, Customer Acquisition R1757679\",\"campaign_type\":\"job_application\",\"job_title\":\"Specialist, Customer Acquisition - Bilingual\",\"street\":\"COL Bogota - Cra. 15 #77-50\",\"address\":\"COL Bogota - Cra. 15 #77-50\",\"city\":\"Bogota\",\"state\":null,\"postal_code\":\"\u00a0110221\",\"region\":null,\"country\":\"Colombia\",\"short_description\":\"The Sales Representative is responsible for demonstrating the value and benefits of our client\u2019s products or services through customer engagement, with a primary focus on selling and\/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.\",\"long_description\":\"<ul><li>Provide accurate weekly\/ monthly\/ quarterly sales forecast<\/li><li>Mastery of product knowledge and technical understanding of services to assess client requirements<\/li><li>Initiate steps to help customer concerns\/roadblocks prohibiting satisfaction or product usage<\/li><li>Manage external competitive pressures and handle objections to retain customers or win new customers<\/li><li>Manage high volume of customer contacts through phone and email each day \u2013 majority of communication is outbound<\/li><li>Work with your team and management to provide a professional experience during all interactions with customers and prospects<\/li><li>Maintain the customer management system (CRM) to ensure all relevant data is captured<\/li><li>Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts<\/li><li>Work with a team and report directly to a Sales Manager<\/li><\/ul>\",\"ats_external_id\":\"R1757679\",\"location\":\"Bogota\",\"job_type\":\"full_time\",\"salary\":\"4000000\",\"salary_type\":\"monthly\",\"salary_currency\":\"COP\",\"updated_at\":\"2026-09-02T02:06:29.365+08:00\",\"created_at\":\"2026-09-02T02:04:17.807+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTExNg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/COL-Bogota---Cra-15-77-50\/Specialist--Customer-Acquisition---Bilingual_R1757679\/apply\",\"head_count\":\"5\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5991564aab53101ac0b51df811100000\",\"descriptor\":\"Concentrix Experts Colombia S.A.S.\",\"reference_id\":\"WCO08\",\"organization_reference_id\":\"WCO08\"},\"location\":{\"city\":\"Bogota\",\"state\":null,\"country\":{\"wid\":\"e8106cd6a3534f2dba6fdee2d41db89d\",\"iso2\":\"CO\",\"iso3\":\"COL\",\"descriptor\":\"Colombia\",\"iso_numeric\":\"170\"},\"postal_code\":\"\u00a0110221\",\"primary_location\":{\"id\":\"CO-BOG-ECOTE-01\",\"wid\":\"d400e09d53be101d47a34dae35e30000\",\"descriptor\":\"COL Bogota - Cra. 15 #77-50\"}},\"languages\":[\"English\"],\"recruiter\":{\"email\":{\"address\":\"maria.agudelo2@concentrix.com\"},\"first_name\":\"Agudelo Rojas, Maria Camila\"},\"categories\":[{\"descriptor\":\"CF B2B Sales\"}],\"recruiters\":[{\"id\":\"102324193\",\"wid\":\"a20278f9bcdc100fd2c99d7298f20000\",\"descriptor\":\"Ilay Herrera Carpio (102324193)\"},{\"id\":\"102629520\",\"wid\":\"c5682ed6077b10155e74be38f3540000\",\"descriptor\":\"Julie Pabon Jaimes (102629520)\"},{\"id\":\"102600297\",\"wid\":\"da7d7d2449a21010318c33f0a6d00001\",\"descriptor\":\"Andres Felipe Casta\u00f1eda Ramirez (102600297)\"},{\"id\":\"103262281\",\"wid\":\"960489194f421001ac6f0fee35970000\",\"descriptor\":\"Karen Saray Pi\u00f1a Aroca (103262281)\"},{\"id\":\"102630138\",\"wid\":\"c5682ed6077b10155e761e1402a00005\",\"descriptor\":\"Jose Amaya Urquijo (102630138)\"},{\"id\":\"102600381\",\"wid\":\"da7d7d2449a2101031883175ece60000\",\"descriptor\":\"Yeimer Andrade (102600381)\"},{\"id\":\"102600272\",\"wid\":\"da7d7d2449a21010318d883ac2c00002\",\"descriptor\":\"Kelly Sanchez (102600272)\"},{\"id\":\"102600014\",\"wid\":\"da7d7d2449a21010319c49ab1ed70002\",\"descriptor\":\"Maria Camila Agudelo Rojas (102600014)\"},{\"id\":\"101713375\",\"wid\":\"071cd8932095015cacfc54a3d6392b32\",\"descriptor\":\"Miguel Angel Forero Beltran (101713375)\"},{\"id\":\"102600290\",\"wid\":\"da7d7d2449a21010318c8161f2bb0002\",\"descriptor\":\"Paola Alvarez Angulo (102600290)\"},{\"id\":\"102600016\",\"wid\":\"da7d7d2449a21010319c28b058540000\",\"descriptor\":\"Angelina Pereira Usuga (102600016)\"},{\"id\":\"102147520\",\"wid\":\"626bfea7325c1003c76f45aec8f40000\",\"descriptor\":\"Cris Perez Arroyo (102147520)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"DSSI02CA\",\"descriptor\":\"Specialist, Customer Acquisition\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385347\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/COL-Bogota---Cra-15-77-50\/Specialist--Customer-Acquisition---Bilingual_R1757679\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/COL-Bogota---Cra-15-77-50\/Specialist--Customer-Acquisition---Bilingual_R1757679\/apply\",\"job_requisition_id\":\"R1757679\"}],\"organizations\":[{\"wid\":\"bef8dd4a788210016d8728d9c8a10000\",\"descriptor\":\"W0ZXWW MICROSOFT P_VDS BOG PRD\",\"reference_id\":\"W0ZXWW\",\"custom_reference_id\":\"W0ZXWW\",\"company_reference_id\":null},{\"wid\":\"9a6b6012945f10247d8427dcb5810000\",\"descriptor\":\"COGS (SITE) B2B Production Agent\",\"reference_id\":\"B2BPRDNAGENT\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"5991564aab53101ac0b51df811100000\",\"descriptor\":\"Concentrix Experts Colombia S.A.S.\",\"reference_id\":\"WCO08\",\"custom_reference_id\":null,\"company_reference_id\":\"WCO08\"},{\"wid\":\"5177aea6045b103974dffff4ebc40000\",\"descriptor\":\"20210 - Microsoft - WHSBTSPAIN317\",\"reference_id\":\"WHSBTSPAIN317\",\"custom_reference_id\":\"WHSBTSPAIN317\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"sebastian.rozo@concentrix.com\"},\"first_name\":\"Sebastian Rozo Campos (103314997)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1757679\",\"wid\":\"f83f12c138851029e03c257118260000\",\"descriptor\":\"Specialist, Customer Acquisition - Bilingual\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<ul><li>2&#43; years of experience working in a customer service or sales capacity<\/li><li>Prior success in achievement of personal and team sales quota\/goals<\/li><li>Experience in high-volume calling<\/li><li>Experience learning new technology and data<\/li><li>Problem solving skills<\/li><li>Excellent knowledge of MS Office programs<\/li><li>Experience working with Salesforce.com or similar CRM<\/li><li>Experience or willingness to work from home<\/li><\/ul>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"812\",\"campaign_id\":\"25096\",\"campaign_title\":\"Sr. Software Engineer (TCF) R1760509\",\"campaign_type\":\"job_application\",\"job_title\":\"Active Directory Federation Services (ADFS) Customer Engineer (English Bilingual)\",\"street\":\"CRI Work-at-Home\",\"address\":\"CRI Work-at-Home\",\"city\":\"CRI\",\"state\":\"Alajuela\",\"postal_code\":\".\",\"region\":null,\"country\":\"Costa Rica\",\"short_description\":\"Technical Products and Services (TPS):\\n\\nWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures\",\"long_description\":\"<p><\/p><p><b>Active\u00a0Directory\u00a0Federation Services (ADFS) Customer Engineer<\/b><\/p><p><\/p><p><b>JOB SUMMARY-<\/b>The\u00a0ADFS\u00a0Customer Engineer serves as a trusted advisor to enterprise customers, providing technical guidance, migration support, and operational expertise across\u00a0Active\u00a0Directory\u00a0Federation Services (ADFS),\u00a0Active\u00a0Directory, and Microsoft Entra ID. The role focuses on identity modernization, federation services, hybrid identity solutions, and security best practices.<\/p><p><\/p><p><b>Responsibilities<\/b><\/p><ul><li><p>Design, deploy, configure, and support\u00a0ADFS\u00a0environments.<\/p><\/li><li><p>Lead\u00a0ADFS\u00a0upgrades, migrations, and modernization initiatives, including migrations to Microsoft Entra ID.<\/p><\/li><li><p>Configure and manage claims-based authentication, Access Control Policies, Relying Party Trusts, MFA integrations, and federation services.<\/p><\/li><li><p>Troubleshoot authentication, federation, certificate, and identity synchronization issues.<\/p><\/li><li><p>Support\u00a0Active\u00a0Directory\u00a0architecture, authentication, trust relationships, and Entra Connect synchronization.<\/p><\/li><li><p>Assess and improve identity security posture through remediation of security findings and implementation of best practices.<\/p><\/li><li><p>Collaborate with customer infrastructure, security, and architecture teams to deliver secure and compliant identity solutions.<\/p><\/li><li><p>Deliver technical guidance, knowledge transfer, and operational readiness support.<\/p><\/li><\/ul><p><\/p><p><b>Qualifications<\/b><\/p><p><\/p><p><b>Advanced (Required)<\/b><\/p><ul><li><p>Active\u00a0Directory\u00a0Federation Services (ADFS)<\/p><\/li><li><p>ADFS\u00a0migrations, upgrades, and modernization<\/p><\/li><li><p>Claims-based authentication and federation<\/p><\/li><li><p>Access Control Policies and Relying Party Trusts<\/p><\/li><li><p>Microsoft Entra Connect and Hybrid Identity<\/p><\/li><li><p>MFA integration and authentication troubleshooting<\/p><\/li><li><p>Certificate management and federation security<\/p><\/li><li><p>5&#43;\u00a0years of experience supporting\u00a0Active\u00a0Directory\u00a0and\u00a0ADFS\u00a0environments.<\/p><\/li><li><p>Experience delivering enterprise identity, federation, or hybrid identity projects.<\/p><\/li><li><p>Strong troubleshooting and problem-solving skills.<\/p><\/li><li><p>Experience working directly with customers in a consulting, advisory, or support capacity.<\/p><\/li><\/ul><p><\/p><p><b>Intermediate (Required)<\/b><\/p><ul><li><p>Active\u00a0Directory\u00a0Domain Services (AD DS)<\/p><\/li><li><p>Multi-domain and multi-forest environments<\/p><\/li><li><p>Authentication and trust design<\/p><\/li><li><p>Microsoft Entra ID (Free, P1, P2)<\/p><\/li><li><p>Identity synchronization and lifecycle management<\/p><\/li><li><p>Active\u00a0Directory\u00a0security assessments and remediation<\/p><\/li><\/ul><p><\/p><p><b>Preferred<\/b><\/p><ul><li><p>Microsoft Defender for Identity<\/p><\/li><li><p>Active\u00a0Directory\u00a0Certificate Services (AD CS)<\/p><\/li><li><p>Entra Password Protection<\/p><\/li><li><p>Audit policy, event forwarding, and security monitoring<\/p><\/li><li><p>PowerShell automation<\/p><\/li><\/ul><p><\/p><p><b>Preferred Certifications<\/b><\/p><ul><li><p>SC-300: Microsoft Identity and Access Administrator<\/p><\/li><li><p>AZ-104: Microsoft Azure Administrator<\/p><\/li><li><p>Microsoft Certified Trainer (MCT)<\/p><\/li><li><p>MCSE (or equivalent experience)<\/p><\/li><li><p>CISSP or comparable security certification<\/p><\/li><\/ul><p><\/p><p>#WFH<\/p><p>#LI-Remote<\/p>\",\"ats_external_id\":\"R1760509\",\"location\":\"CRI, Alajuela\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-09-02T00:05:23.272+08:00\",\"created_at\":\"2026-09-02T00:04:22.598+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTA5Ng?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/CRI-Work-at-Home\/Active-Directory-Federation-Services--ADFS--Customer-Engineer--English-Bilingual-_R1760509\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Software Development\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"CRI\",\"state\":\"Alajuela\",\"country\":{\"wid\":\"99abe7e6bb3f4c108aebebf01a369ec5\",\"iso2\":\"CR\",\"iso3\":\"CRI\",\"descriptor\":\"Costa Rica\",\"iso_numeric\":\"188\"},\"postal_code\":\".\",\"primary_location\":{\"id\":\"CR-WFH-INDIR-01\",\"wid\":\"740544c0a47f0190287c41771f119555\",\"descriptor\":\"CRI Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"kevin.miranda3@concentrix.com\"},\"first_name\":\"Miranda Orellana, Kevin Alexander\"},\"categories\":[{\"descriptor\":\"CF Software Development\"}],\"recruiters\":[{\"id\":\"103452836\",\"wid\":\"85eecd5ab265103ba88bbb30968d0000\",\"descriptor\":\"Kevin Miranda Orellana (103452836)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JT0345\",\"descriptor\":\"Sr. Software Engineer (TCF)\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385230\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/CRI-Work-at-Home\/Active-Directory-Federation-Services--ADFS--Customer-Engineer--English-Bilingual-_R1760509\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/CRI-Work-at-Home\/Active-Directory-Federation-Services--ADFS--Customer-Engineer--English-Bilingual-_R1760509\/apply\",\"job_requisition_id\":\"R1760509\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"roberto.lopez@concentrix.com\"},\"first_name\":\"Roberto Lopez (737063)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1760509\",\"wid\":\"16d40190a885103a3abec4cee0020000\",\"descriptor\":\"Active Directory Federation Services (ADFS) Customer Engineer (English Bilingual)\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"813\",\"campaign_id\":\"25093\",\"campaign_title\":\"Sr. Professional I, External Marketing R1758648\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior Manager, Field Marketing & Events\",\"street\":\"USA FL Work-at-Home\",\"address\":\"USA FL Work-at-Home\",\"city\":\"USA\",\"state\":\"Florida\",\"postal_code\":\"32301\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"The Senior Manager, Field Marketing & Events will lead the strategy, planning, execution, and measurement of North America's field marketing and event portfolio. This role serves as the central orchestrator for customer events, executive engagement programs, strategic partner activations, conferences, sponsorships, roadshows, and industry experiences that support pipeline creation, opportunity acceleration, and executive relationship development.\\nThis individual will own the end-to-end management of the event portfolio, ensuring every program has clear business objectives, stakeholder alignment, defined project plans, strong attendee experiences, and measurable outcomes. The ideal candidate brings a combination of strategic thinking, operational excellence, and hands-on event execution experience.\",\"long_description\":\"<div><p>We&#39;re Concentrix. The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.<\/p><p>Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as &#34;World&#39;s Best Workplaces,&#34; \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.<\/p><p><\/p><p><b>What you will do in this role<\/b><\/p><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.<\/p><\/div><div><\/div><div><b>Event &amp; Field Marketing Strategy<\/b><\/div><ul><li>Develop and manage North America&#39;s annual event and field marketing strategy aligned to business priorities and revenue objectives.<\/li><li>Partner with sales leadership, account teams, sector leaders, strategic alliances, and marketing stakeholders to identify target accounts, desired audiences, and event objectives.<\/li><li>Evaluate new event opportunities, sponsorships, and executive experiences based on strategic value, business impact, and expected ROI.<\/li><li>Manage event intake, prioritization, and planning processes.<\/li><\/ul><div><\/div><div><b>Event Planning &amp; Execution<\/b><\/div><ul><li>Lead the end-to-end execution of conferences, executive dinners, customer events, industry sponsorships, partner activations, roadshows, hospitality programs, executive briefings, and thought leadership experiences.<\/li><li>Own venue sourcing, contract negotiations, catering, travel, registration platforms, attendee communications, logistics, and onsite event management.<\/li><li>Serve as the primary point of contact for agencies, vendors, venues, production partners, and third-party event organizers.<\/li><li>Develop contingency plans and proactively mitigate event risks.<\/li><li>Ensure a consistent, professional, and high-touch attendee experience across all programs.<\/li><\/ul><div><b>Stakeholder Management<\/b><\/div><ul><li>Act as the central coordinator across sales, account management, business development, partner teams, marketing, communications, and executive leadership.<\/li><li>Establish clear timelines, responsibilities, milestones, and communication cadences for all events.<\/li><li>Provide regular stakeholder updates and executive visibility into program status, risks, and business outcomes.<\/li><li>Collaborate closely with project management resources to maintain project plans and ensure accountability across workstreams.<\/li><\/ul><div><\/div><div><b>Strategic Partner &amp; Executive Engagement Support<\/b><\/div><ul><li>Support strategic alliance and partner marketing activities including Microsoft, Salesforce, Adobe, AWS, Genesys, Databricks, NiCE, and other key partners.<\/li><li>Coordinate partner-sponsored events, co-funded programs, executive experiences, and customer-facing engagements.<\/li><li>Work with internal stakeholders to create meaningful executive engagement opportunities that strengthen customer relationships and advance opportunities.<\/li><\/ul><div><\/div><div><b>Budget Management &amp; Operations<\/b><\/div><ul><li>Manage event budgets, forecasting, contracts, purchase orders, invoices, and reconciliation.<\/li><li>Ensure programs remain on budget while maximizing business impact.<\/li><li>Establish repeatable processes, templates, standards, and best practices to improve scalability and execution quality.<\/li><li>Maintain event calendars, resource planning, and portfolio-level visibility.<\/li><\/ul><div><b>Measurement &amp; Reporting<\/b><\/div><ul><li>Define success metrics for every event and field marketing initiative.<\/li><li>Track attendance, engagement, executive meetings, pipeline influence, opportunity creation, and overall business impact.<\/li><li>Deliver post-event readouts and executive summaries within established timelines.<\/li><li>Use insights and performance data to optimize future programs and investments.<\/li><\/ul><div><\/div><div><p><b>Your qualifications <\/b><\/p><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/p><p><\/p><p><span>Concentrix is a great match if you:<\/span><span> <\/span><\/p><\/div><p><b>Required<\/b><\/p><ul><li>7-10&#43; years of experience in field marketing, event marketing, partner marketing, experiential marketing, or related B2B marketing roles.<\/li><li>Proven experience managing executive-level events, conferences, sponsorships, and customer engagement programs.<\/li><li>Strong project management, organizational, and stakeholder management skills.<\/li><li>Experience managing multiple complex programs simultaneously.<\/li><li>Strong budget management and vendor negotiation experience.<\/li><li>Excellent communication, presentation, and executive engagement skills.<\/li><li>Ability to travel and provide onsite event leadership.<\/li><\/ul><div><\/div><div><p>It will be a plus if you:<\/p><b>Preferred<\/b><\/div><ul><li>Experience supporting enterprise sales organizations and account-based marketing programs.<\/li><li>Experience working with strategic technology partners and partner ecosystems.<\/li><li>Familiarity with Salesforce, event technologies, and marketing automation tools.<\/li><li>Experience managing agencies and external event vendors.<\/li><\/ul><div><\/div><div><b>Success Measures<\/b><\/div><ul><li>Event portfolio delivered on time and on budget.<\/li><li>Clear project plans and stakeholder alignment established for every program.<\/li><li>Increased executive engagement and customer relationship development.<\/li><li>Pipeline influence and opportunity acceleration tied to event investments.<\/li><li>Positive attendee experiences and stakeholder satisfaction.<\/li><li>Timely delivery of event reporting, insights, and recommendations.<\/li><li>Improved operational efficiency, scalability, and execution consistency across the North America event portfolio.<\/li><\/ul><div><\/div><div><b>Key Internal Partnerships<\/b><\/div><div><b>Project Management Team<\/b><\/div><ul><li>Project plans<\/li><li>Timeline management<\/li><li>Task tracking<\/li><li>Status reporting<\/li><li>Stakeholder follow-up<\/li><\/ul><div><b>Demand Generation<\/b><\/div><ul><li>Invitations and registration campaigns<\/li><li>Email marketing<\/li><li>Nurture programs<\/li><li>Webinar promotion<\/li><li>Campaign reporting<\/li><\/ul><div><b>Strategic Alliances &amp; Partner Marketing<\/b><\/div><ul><li>Partner events and sponsorships<\/li><li>Joint business plans<\/li><li>MDF opportunities<\/li><li>Partner communications<\/li><li>Executive engagement programs<\/li><\/ul><div><\/div><div>This role is expected to operate as the primary owner of North America&#39;s field marketing and events portfolio, enabling scalable execution while ensuring a best-in-class experience for customers, partners, prospects, and internal stakeholders.<\/div><div><\/div><div><p><b>What\u2019s in it for you<\/b><\/p><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.<\/p><p><\/p><p><b>Power the best version of you!<\/b><\/p><p>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.<\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p><\/p><p><b>Concentrix is an equal opportunity employer <\/b><\/p><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/i><\/p><\/div><p>\u00a0\u00a0\u00a0<\/p><h2>Career Framework Role\u00a0<\/h2><p>Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction.<\/p><p><\/p><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p><p><\/p><p><b>The base salary range for this position is $<span>86,400 <\/span>- $<span>97,200<\/span>, plus incentives<\/b> that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p><\/p><p><b><span>The position will be posted for 2 weeks from its posting date of September 2nd, 2026.<\/span><\/b><\/p><p><\/p><p><b>Physical and Mental Requirements<br \/>\u00a0<\/b><br \/>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><\/p><p><b>Equal Employment Opportunity<\/b><br \/>\u00a0<\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p><\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><ul><li><a href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\" target=\\\"_blank\\\">English<\/a><\/li><li><a href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\" target=\\\"_blank\\\">Spanish<\/a><\/li><\/ul><p><\/p><p><b>Accommodation<\/b><br \/>\u00a0<\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a href=\\\"mailto:app.acco&#64;concentrix.com\\\" target=\\\"_blank\\\">app.acco&#64;concentrix.com<\/a>.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><b>Artificial Intelligence<\/b><br \/>\u00a0<\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p><\/p><p><b>Work Authorization<\/b><\/p><p><\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\" target=\\\"_blank\\\"><b>HERE<\/b><\/a><b>.<\/b><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1758648\",\"location\":\"USA, Florida\",\"job_type\":\"full_time\",\"salary\":\"90000\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-09-03T02:06:01.877+08:00\",\"created_at\":\"2026-09-01T22:05:24.750+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTA5Mw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-FL-Work-at-Home\/Senior-Manager--Field-Marketing---Events_R1758648\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"External Marketing\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Florida\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"32301\",\"primary_location\":{\"id\":\"US-WAH-FLORI-00\",\"wid\":\"b67da9176e3d1062f9df5ef73bd5bf01\",\"descriptor\":\"USA FL Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"maria.carretero@concentrix.com\"},\"first_name\":\"Carretero Toro, Maria del Rosario\"},\"categories\":[{\"descriptor\":\"CF External Marketing\"}],\"recruiters\":[{\"id\":\"101488186\",\"wid\":\"741a885457d5016369f961a7b83763d5\",\"descriptor\":\"Maria Carretero Toro (101488186)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0407\",\"descriptor\":\"Sr. Professional I, External Marketing\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385469\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-FL-Work-at-Home\/Senior-Manager--Field-Marketing---Events_R1758648\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-FL-Work-at-Home\/Senior-Manager--Field-Marketing---Events_R1758648\/apply\",\"job_requisition_id\":\"R1758648\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"66bf116b86871015723aace2e8dc0000\",\"descriptor\":\"W0ZV8F Corp_Catalyst Other\",\"reference_id\":\"W0ZV8F\",\"custom_reference_id\":\"W0ZV8F\",\"company_reference_id\":null},{\"wid\":\"1e32ba1ccd1210165cab2019559b0000\",\"descriptor\":\"(CORP) NA SPECIALST SALES - TECH & PRACTICES\",\"reference_id\":\"CONASPECIALSTS\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"e075ec49452710156f957cc2d7f90000\",\"descriptor\":\"23402 - Opexother - CORPCATOTH\",\"reference_id\":\"CORPCATOTH\",\"custom_reference_id\":\"CORPCATOTH\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"rachel.schaeffer@concentrix.com\"},\"first_name\":\"Rachel Schaeffer (102218524)\"},\"category_groups\":[{\"id\":\"CF Marketing_Communications Group\",\"wid\":\"0227dc387a0901ec82e6dbf1ec6531e6\",\"descriptor\":\"Marketing & Communications Group\"}],\"job_requisition\":{\"id\":\"R1758648\",\"wid\":\"d538489343511029d26cf61c10210000\",\"descriptor\":\"Senior Manager, Field Marketing & Events\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-15\",\"compensation_grade\":{\"id\":\"CF Grade_7\",\"wid\":\"0227dc387a0901601ddf81d4e0652a34\",\"descriptor\":\"Grade 7\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"814\",\"campaign_id\":\"25081\",\"campaign_title\":\"Sr. Manager, Training &amp; Quality R1758352\",\"campaign_type\":\"job_application\",\"job_title\":\"Sr. Training & Quality Manager\",\"street\":\"ZAF Cape Town - 19 Hertzog Blvd, Cape Town, 8000\",\"address\":\"ZAF Cape Town - 19 Hertzog Blvd, Cape Town, 8000\",\"city\":\"Cape Town\",\"state\":\"Western Cape\",\"postal_code\":\"8002\",\"region\":null,\"country\":\"South Africa\",\"short_description\":\"Exciting Opportunity: Senior Training & Quality Manager \ud83c\udf1f\\n\\nJoin our dynamic team as a Senior Training & Quality Manager, where you'll lead the charge in enhancing our Training and Quality functions across multiple clients, programs, and locations.\\n\\nThe Senior Training & Quality Manager acts as a key strategic partner to senior operational and client stakeholders, leveraging performance data, insights, and best-practice methodologies to enhance customer experience, employee capability, operational consistency, and overall business outcomes.\",\"long_description\":\"<p><\/p><p><u><b>Key Responsibilities:<\/b><\/u><\/p><p><\/p><p><\/p><p><b>Training Oversight:<\/b><\/p><ul><li>Manage the training of internal and external customers, providing product expertise and facilitating effective conversion mapping.<\/li><\/ul><p><\/p><p><b>Supervisory Leadership:<\/b><\/p><ul><li>Lead a team in compliance with organizational policies, handling tasks like<span>\u00a0<\/span><b>hiring, training, and performance management<\/b>.<\/li><li>Address complaints and resolve conflicts effectively.<\/li><\/ul><p><\/p><p><b>Scheduling &amp; Course Design:<\/b><\/p><ul><li>Coordinate trainer schedules and design course agendas, ensuring content meets learner needs and customer goals.<\/li><\/ul><p><\/p><p><b>Continuous Improvement:<\/b><\/p><ul><li>Analyze training effectiveness through class attendance and evaluations, implementing corrective actions as needed.<\/li><li>Conduct internal training sessions to keep staff up-to-date on product knowledge.<\/li><\/ul><p><\/p><p><b>Stakeholder Collaboration:<\/b><\/p><ul><li>Build strong relationships with key stakeholders, including Quality Leadership and Account Management, to create departmental goals and objectives.<\/li><\/ul><p><\/p><p><b>Process Recommendations:<\/b><\/p><ul><li>Suggest modifications to policies and procedures that align with company values and support process management goals.<\/li><\/ul><p><\/p><p><b>Quality Integration:<\/b><\/p><ul><li>Work closely with other departments like Operations and Analytics to ensure seamless quality initiatives across the organization.<\/li><\/ul><p><\/p><h2><\/h2><h2><u><b>Essential Skills &amp; Qualifications<\/b><\/u><\/h2><p><\/p><p><\/p><p><b>Education<\/b><\/p><ul><li>Bachelor\u2019s degree in a relevant field is required.<\/li><li>Advanced degrees or professional certifications are considered an advantage.<\/li><\/ul><p><\/p><p><b>Exceptional Communication<\/b><\/p><ul><li>Strong written and verbal communication skills.<\/li><li>Ability to deliver effective presentations to diverse audiences.<\/li><\/ul><p><\/p><p><b>Project Management Expertise<\/b><\/p><ul><li>Proven ability to manage projects in a fast-paced, deadline-driven environment.<\/li><li>Skilled at organizing priorities, meeting timelines, and driving results.<\/li><\/ul><p><\/p><p><b>Mentorship Capabilities<\/b><\/p><ul><li>Demonstrated ability to coach, mentor, and develop team members.<\/li><li>Focused on supporting individual and team performance at a high level.<\/li><\/ul><p><\/p><p><b>BPO Experience<\/b><\/p><ul><li>Prior experience managing functional groups at a senior level within a<span>\u00a0<\/span><b>BPO environment<\/b><span>\u00a0<\/span>is essential.<\/li><li>Strong understanding of operational leadership and client service delivery.<\/li><\/ul><p><\/p><p><b>Flexibility<\/b><\/p><ul><li>Open to supporting<span>\u00a0<\/span><b>North America accounts<\/b><span>\u00a0<\/span>during flexible working hours, specifically<span>\u00a0<\/span><b>2 PM \u2013 12 AM<\/b>, to meet client and business needs.<\/li><\/ul><p><\/p><p><\/p>\",\"ats_external_id\":\"R1758352\",\"location\":\"Cape Town, Western Cape\",\"job_type\":\"full_time\",\"salary\":\"52000\",\"salary_type\":\"monthly\",\"salary_currency\":\"ZAR\",\"updated_at\":\"2026-09-03T00:04:28.621+08:00\",\"created_at\":\"2026-09-01T20:04:33.809+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTA4MQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ZAF-Cape-Town---19-Hertzog-Blvd-Cape-Town-8000\/Sr-Training---Quality-Manager_R1758352\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Training and Quality\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"501a28cad1ad101ac0bceca3795d0000\",\"descriptor\":\"Concentrix South Africa (Pty) Ltd\",\"reference_id\":\"WZA03\",\"organization_reference_id\":\"WZA03\"},\"location\":{\"city\":\"Cape Town\",\"state\":\"Western Cape\",\"country\":{\"wid\":\"4db3c26940b944919b83612cc1193eed\",\"iso2\":\"ZA\",\"iso3\":\"ZAF\",\"descriptor\":\"South Africa\",\"iso_numeric\":\"710\"},\"postal_code\":\"8002\",\"primary_location\":{\"id\":\"ZA-CAP-DAGAM-02\",\"wid\":\"580a3f4cbe54101d4cd0d20392da0000\",\"descriptor\":\"ZAF Cape Town - 19 Hertzog Blvd, Cape Town, 8000\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"prenolla.dorasamy@concentrix.com\"},\"first_name\":\"Dorasamy, Prenolla\"},\"categories\":[{\"descriptor\":\"CF Training and Quality\"}],\"recruiters\":[{\"id\":\"102525412\",\"wid\":\"da7d7d2449a2101033916b7ccd2b0000\",\"descriptor\":\"Prenolla Dorasamy (102525412)\"},{\"id\":\"103578395\",\"wid\":\"2f49f16c3d9d100538049a5e35b00000\",\"descriptor\":\"Siyanda Zinhle Sibisi (103578395)\"},{\"id\":\"103318795\",\"wid\":\"88d3d1b4e2311012745c2afda91b0000\",\"descriptor\":\"Katleho Morajane (103318795)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1683\",\"descriptor\":\"Sr. Manager, Training & Quality\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385489\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ZAF-Cape-Town---19-Hertzog-Blvd-Cape-Town-8000\/Sr-Training---Quality-Manager_R1758352\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ZAF-Cape-Town---19-Hertzog-Blvd-Cape-Town-8000\/Sr-Training---Quality-Manager_R1758352\/apply\",\"job_requisition_id\":\"R1758352\"}],\"organizations\":[{\"wid\":\"9d2f3f9e936710208a00af0e3f890000\",\"descriptor\":\"W0ZKIX Dish Wireless - South Africa\",\"reference_id\":\"W0ZKIX\",\"custom_reference_id\":\"W0ZKIX\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801cb112f3d1e3c063ac1\",\"descriptor\":\"COGS (SITE) QUALITY & TRAINING (DIRECT)\",\"reference_id\":\"QUALTRAIN-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"b93b38cd42bf01179eb6f1aa7ace0000\",\"descriptor\":\"8467 - Dish - 980000902\",\"reference_id\":\"980000902\",\"custom_reference_id\":\"980000902\",\"company_reference_id\":null},{\"wid\":\"501a28cad1ad101ac0bceca3795d0000\",\"descriptor\":\"Concentrix South Africa (Pty) Ltd\",\"reference_id\":\"WZA03\",\"custom_reference_id\":null,\"company_reference_id\":\"WZA03\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"jaison.pillay@concentrix.com\"},\"first_name\":\"Jaison Jai Ishwaar Pillay (102527434)\"},\"category_groups\":[{\"id\":\"CF Training_Quality Group\",\"wid\":\"0227dc387a09017ceaef53bded65e5ef\",\"descriptor\":\"Training & Quality Group\"}],\"job_requisition\":{\"id\":\"R1758352\",\"wid\":\"dabfd434dfb8103a318495fb805d0000\",\"descriptor\":\"Sr. Training & Quality Manager\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_7\",\"wid\":\"0227dc387a0901601ddf81d4e0652a34\",\"descriptor\":\"Grade 7\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<div><p><b><span>Concentrix is an equal opportunity employer.<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><i><span>Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability<span>\u00a0<\/span><\/span><span>status<\/span><span><span>\u00a0<\/span>or any other legally protected characteristic.<\/span><\/i><span>\u00a0<\/span><\/p><p><\/p><\/div><div><p><span><span>As part of our commitment to the Employment Equity Act and Concentrix South Africa\u2019s Employment Equity Plan, preference will be given to candidates from designated groups in alignment with the Company\u2019s EE Sectoral Targets and Affirmative Action measures. This approach supports our goal of promoting fair representation and diversity within the workplace.<\/span><\/span><\/p><\/div>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"815\",\"campaign_id\":\"25058\",\"campaign_title\":\"Supervisor, Training R1756007\",\"campaign_type\":\"job_application\",\"job_title\":\"Supervisor - Training (Sales Coach)\",\"street\":\"IND Bangalore - 2nd Floor Divyasree Towers Bannerghatta Main Road\",\"address\":\"IND Bangalore - 2nd Floor Divyasree Towers Bannerghatta Main Road\",\"city\":\"Bangalore\",\"state\":\"Karn\u0101taka\",\"postal_code\":\"560029\",\"region\":null,\"country\":\"India\",\"short_description\":\"\",\"long_description\":\"<h3><\/h3><h3>Designation: Sales Coach (Supervisor Training)<\/h3><h3>Location: Bangalore<\/h3><h3>Employment Type: Full-Time | 24\/7<\/h3><h3><\/h3><h3>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.<\/h3><h3><\/h3><h3>Key Responsibilities:<\/h3><ul><li><h3>Sales Performance Improvement \u2022 Drive improvements in sales conversion, ARR, attachment rates, and other revenue-focused metrics.<\/h3><\/li><\/ul><ul><li><h3>Analyze sales performance trends and identify opportunities for individual and team improvement.<\/h3><\/li><li><h3>Conduct regular coaching sessions for low and mid-performing agents.<\/h3><\/li><li><h3>Create targeted development plans for agents with sales performance gaps.<\/h3><\/li><li><h3>Monitor coaching effectiveness and track performance improvements.<\/h3><\/li><\/ul><h3>Coaching &amp; Development:<\/h3><ul><li><h3>Deliver structured sales coaching using observation-based feedback.<\/h3><\/li><li><h3>Conduct side-by-side coaching, call listening sessions, and live interventions.<\/h3><\/li><li><h3>Build and execute Individual Development Plans (IDPs) for identified agents.<\/h3><\/li><li><h3>Support new hire nesting and early tenure performance improvement.<\/h3><\/li><li><h3>Facilitate refresher training sessions on sales techniques and product knowledge.<\/h3><\/li><\/ul><h3>Quality &amp; Sales Governance:<\/h3><ul><li><h3>Partner with Quality teams to identify key sales opportunities and behavioral gaps.<\/h3><\/li><li><h3>Participate in calibration sessions with Operations and Quality.<\/h3><\/li><li><h3>Review call audits and customer interactions to identify coaching opportunities.<\/h3><\/li><li><h3>Ensure coaching documentation is maintained and tracked effectively.<\/h3><\/li><\/ul><h3>Stakeholder Management:<\/h3><ul><li><h3>Collaborate with Operations Managers, Team Leaders, Trainers, and Quality teams to drive sales performance initiatives.<\/h3><\/li><li><h3>Present performance insights and coaching impact during business reviews.<\/h3><\/li><li><h3>Provide recommendations for process improvements impacting sales outcomes.<\/h3><\/li><li><h3>Act as a trusted advisor to leadership on sales capability development.<\/h3><\/li><\/ul><h3>Reporting &amp; Analytics:<\/h3><ul><li><h3>Prepare weekly and monthly sales coaching dashboards.<\/h3><\/li><li><h3>Analyze conversion trends, opportunity losses, and performance drivers.<\/h3><\/li><li><h3>Track coaching penetration, effectiveness scores, and agent improvements.<\/h3><\/li><li><h3>Present actionable insights and recommendations to leadership teams.<\/h3><\/li><\/ul><h3>Desired Skills:<\/h3><ul><li><h3>Sales Coaching \u2022 Consultative Selling<\/h3><\/li><li><h3>Objection Handling<\/h3><\/li><li><h3>Revenue Optimization<\/h3><\/li><li><h3>Performance Management<\/h3><\/li><li><h3>Adult Learning Principles<\/h3><\/li><li><h3>Call Evaluation and Feedback<\/h3><\/li><li><h3>Training Delivery Analytical Skills<\/h3><\/li><li><h3>Data Interpretation<\/h3><\/li><li><h3>Trend Analysis<\/h3><\/li><li><h3>Root Cause Analysis<\/h3><\/li><li><h3>Performance Reporting<\/h3><\/li><li><h3>Action Planning Behavioral Competencies<\/h3><\/li><li><h3>Strong Communication Skills<\/h3><\/li><li><h3>Influencing and Coaching Ability<\/h3><\/li><li><h3>Stakeholder Management<\/h3><\/li><li><h3>Problem Solving<\/h3><\/li><li><h3>Accountability<\/h3><\/li><li><h3>Team Collaboration<\/h3><\/li><li><h3>Customer Centricity<\/h3><\/li><li><h3>Results Orientation<\/h3><\/li><\/ul><h3><\/h3><h3><\/h3><h3><b>Qualifications<\/b><\/h3><ul><li><h3>\u2022 Graduate in any discipline.<\/h3><\/li><li><h3>\u2022 Certifications in Sales Coaching, Training, or Learning &amp; Development are an added advantage.<\/h3><\/li><li><h3>\u2022 3&#43; years of experience in Sales, Operations, Training, Quality, or Coaching roles.<\/h3><\/li><li><h3>\u2022 Strong understanding of consultative selling and customer experience.<\/h3><\/li><li><h3>\u2022 Experience in a BPO\/contact center environment preferred.<\/h3><\/li><\/ul><h3><\/h3><h3><\/h3><h3><b>Disclaimer:-<\/b><\/h3><h3>\u00a0&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.<\/h3><h3><\/h3>\",\"ats_external_id\":\"R1756007\",\"location\":\"Bangalore, Karn\u0101taka\",\"job_type\":\"full_time\",\"salary\":\"800000\",\"salary_type\":\"annually\",\"salary_currency\":\"INR\",\"updated_at\":\"2026-09-01T22:05:18.670+08:00\",\"created_at\":\"2026-09-01T20:04:25.197+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTA1OA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Bangalore---2nd-Floor-Divyasree-Towers-Bannerghatta-Main-Road\/Supervisor---Training--Sales-Coach-_R1756007\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Training\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"740544c0a47f01b43141b676c10f2638\",\"descriptor\":\"Concentrix Technologies (India) Private Limited\",\"reference_id\":\"CIND\",\"organization_reference_id\":\"CIND\"},\"location\":{\"city\":\"Bangalore\",\"state\":\"Karn\u0101taka\",\"country\":{\"wid\":\"c4f78be1a8f14da0ab49ce1162348a5e\",\"iso2\":\"IN\",\"iso3\":\"IND\",\"descriptor\":\"India\",\"iso_numeric\":\"356\"},\"postal_code\":\"560029\",\"primary_location\":{\"id\":\"IN-BAN-DIVYA-02\",\"wid\":\"21e8799434dc1021d9243502710c0000\",\"descriptor\":\"IND Bangalore - 2nd Floor Divyasree Towers Bannerghatta Main Road\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"vipin.chander@concentrix.com\"},\"first_name\":\"Bishtania, Vipin\"},\"categories\":[{\"descriptor\":\"CF Training\"}],\"recruiters\":[{\"id\":\"082649\",\"wid\":\"9f196ba80a87011e0401e4d30619d93e\",\"descriptor\":\"Meenakshi Chaudhary (082649)\"},{\"id\":\"143369\",\"wid\":\"9f196ba80a8701a2ca85a23e0519c5bd\",\"descriptor\":\"Vipin Bishtania (143369)\"},{\"id\":\"101936783\",\"wid\":\"0bbbbb1a715e010939c71c4d4d160000\",\"descriptor\":\"Pynskhemlang Lamare (101936783)\"},{\"id\":\"816537\",\"wid\":\"9f196ba80a870195934638920319a7fe\",\"descriptor\":\"Swarna Premchander (816537)\"},{\"id\":\"1073198\",\"wid\":\"f6358e3b3d6d01ad771423ae0119f6cd\",\"descriptor\":\"Vishal Katoch (1073198)\"},{\"id\":\"159956\",\"wid\":\"9f196ba80a87010b423ad55f0519b649\",\"descriptor\":\"Pallavi Khandelwal (159956)\"},{\"id\":\"161943\",\"wid\":\"9f196ba80a870139e018ef640519805b\",\"descriptor\":\"Veena Mhatre (161943)\"},{\"id\":\"101866181\",\"wid\":\"ffdaae94444d01fb407c24a72707473e\",\"descriptor\":\"Somnath Pramanick (101866181)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1669\",\"descriptor\":\"Supervisor, Training\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385221\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Bangalore---2nd-Floor-Divyasree-Towers-Bannerghatta-Main-Road\/Supervisor---Training--Sales-Coach-_R1756007\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Bangalore---2nd-Floor-Divyasree-Towers-Bannerghatta-Main-Road\/Supervisor---Training--Sales-Coach-_R1756007\/apply\",\"job_requisition_id\":\"R1756007\"}],\"organizations\":[{\"wid\":\"f9af6d72609801cb112f3d1e3c063ac1\",\"descriptor\":\"COGS (SITE) QUALITY & TRAINING (DIRECT)\",\"reference_id\":\"QUALTRAIN-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"df2f068c35b101071b803e30ea0f4e2f\",\"descriptor\":\"R264 Adobe BI\",\"reference_id\":\"R264\",\"custom_reference_id\":\"R264\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801ab9af6b6bb3e063671\",\"descriptor\":\"WZC9Y - Adobe - 990027482\",\"reference_id\":\"990027482\",\"custom_reference_id\":\"990027482\",\"company_reference_id\":null},{\"wid\":\"740544c0a47f0183cc08df9f1d112d46\",\"descriptor\":\"TTQ\",\"reference_id\":\"TTQ\",\"custom_reference_id\":\"TTQ\",\"company_reference_id\":null},{\"wid\":\"740544c0a47f01b43141b676c10f2638\",\"descriptor\":\"Concentrix Technologies (India) Private Limited\",\"reference_id\":\"CIND\",\"custom_reference_id\":null,\"company_reference_id\":\"CIND\"},{\"wid\":\"740544c0a47f017dc748462720110a96\",\"descriptor\":\"Adobe - BLR\",\"reference_id\":\"Adobe - BLR_LOB_IND\",\"custom_reference_id\":\"Adobe - BLR_LOB_IND\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"zahir.darbar@concentrix.com\"},\"first_name\":\"Zahir Darbar (5044039)\"},\"category_groups\":[{\"id\":\"CF Training_Quality Group\",\"wid\":\"0227dc387a09017ceaef53bded65e5ef\",\"descriptor\":\"Training & Quality Group\"}],\"job_requisition\":{\"id\":\"R1756007\",\"wid\":\"d538489343511029c8d7eeefd4100000\",\"descriptor\":\"Supervisor - Training (Sales Coach)\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"816\",\"campaign_id\":\"25056\",\"campaign_title\":\"Sr. Cloud &amp; Collaboration Engineer (TCF) R1760383\",\"campaign_type\":\"job_application\",\"job_title\":\"Azure DevOps\/ Cloud Resiliency Architect ( English and Swedish)\",\"street\":\"SWE Work-at-Home\",\"address\":\"SWE Work-at-Home\",\"city\":\"SWE\",\"state\":\"Skane County\",\"postal_code\":\"25225\",\"region\":null,\"country\":\"Sweden\",\"short_description\":\"\",\"long_description\":\"<p><b>Role Overview<\/b><\/p><p>We are seeking a senior, hands-on Cloud Solution Architect to support enterprise, public-sector, and highly regulated customers. The primary focus is Azure DevOps Services and <b>Azure DevOps Server (on-premises),<\/b> supported by strong CI\/CD and hybrid DevOps expertise. <b>GitHub is strongly recommended<\/b> competency.<\/p><p>The successful candidate will design, deliver, operate, and modernize DevOps solutions across cloud, on-premises, and hybrid environments. The role requires strong practical capability in both Azure DevOps Services and Azure DevOps Server \/ TFS. GitHub experience is valuable for customer scenarios but is not the main focus of the role.<\/p><p><b>Key Responsibilities<\/b><\/p><p><b>Azure DevOps <u>Server<\/u> and hybrid platform delivery (Primary)<\/b><\/p><p>Design, deploy, configure, maintain, and troubleshoot Azure DevOps Server \/ TFS environments.<\/p><p>Support upgrades from TFS or earlier Azure DevOps Server versions, and migrations to Azure DevOps Services where appropriate.<\/p><p>Manage project collections, build and release infrastructure, agents, repositories, permissions, backup and recovery, performance, availability, and operational reliability.<\/p><p>Integrate on-premises DevOps platforms with Windows Server, Active Directory, SQL Server, networking, identity, security, and enterprise infrastructure.<\/p><p><b>Azure DevOps Services (Primary)<\/b><\/p><p>Provide hands-on guidance across Azure Boards, Repos, Pipelines, Artifacts, and Test Plans.<\/p><p>Design Git workflows, branching strategies, pull-request practices, and enterprise repository standards.<\/p><p>Provide working-level support for GitHub Enterprise Cloud or Server and GitHub Actions when required by the engagement.<\/p><p>Lead modernization from legacy development tooling to Azure DevOps Services, including hybrid and staged migration approaches.<\/p><p><b>GitHub platform support (Secondary)<\/b><\/p><p>Apply GitHub or GitHub Enterprise knowledge where it complements the customer\u2019s Azure DevOps strategy.<\/p><p>Support GitHub Actions and GitHub security capabilities when required, without making GitHub the core specialization of the role.<\/p><p><b>CI\/CD, automation, and DevSecOps<\/b><\/p><p>Design, implement, and optimize CI\/CD pipelines for applications and infrastructure.<\/p><p>Create reusable YAML pipeline templates, automation standards, validation controls, and release practices.<\/p><p>Use PowerShell, Bash, or Python and apply infrastructure-as-code practices with ARM, Bicep, or Terraform where appropriate.<\/p><p>Implement DevSecOps controls such as security scanning, secrets management, access controls, traceability, and compliance-aligned delivery practices.<\/p><p><b>Customer delivery and advisory<\/b><\/p><p>Lead workshops, assessments, proofs of concept, pilots, production deployments, and technical remediation activities.<\/p><p>Act as a trusted advisor to technical and business stakeholders in complex and security-sensitive environments.<\/p><p>Lead troubleshooting, escalation management, and root-cause analysis, with clear documentation and action plans.<\/p><p>Collaborate with CSAMs, Global Delivery teams, partners, product engineering, infrastructure, and security teams.<\/p><p><b>Mandatory Qualifications<\/b><\/p><p>Strong hands-on experience with Azure DevOps Server \/ TFS in enterprise production environments.<\/p><p>Strong hands-on experience with Azure DevOps Services, including repositories and CI\/CD pipelines.<\/p><p>Working knowledge of GitHub or GitHub Enterprise and GitHub Actions.<\/p><p>Experience designing and operating CI\/CD across hybrid or on-premises environments.<\/p><p>Strong knowledge of Git; familiarity with TFVC is required for legacy Azure DevOps Server environments.<\/p><p>Working knowledge of Windows Server, Active Directory, SQL Server, networking, identity, and platform dependencies.<\/p><p>Scripting experience with YAML and at least one of PowerShell, Bash, or Python.<\/p><p>Experience in customer-facing technical delivery, including troubleshooting and stakeholder communication.<\/p><p>Fluent English, spoken and written.<\/p><p>Fluent Swedish, spoken and written, due to the customer environment.<\/p><p>Swedish citizenship and eligibility to undergo the applicable Swedish security-clearance process.<\/p><p>Ability to work onsite in Sweden and travel when required.<\/p><p><b>Preferred Qualifications<\/b><\/p><p>Experience with public-sector, defense, classified, or other highly regulated environments.<\/p><p>Experience with GitHub Enterprise, GitHub Actions, or GitHub Advanced Security.<\/p><p>Knowledge of Azure infrastructure, Kubernetes \/ AKS, Helm, GitOps, monitoring, logging, or API integrations.<\/p><p>Experience with Power Platform ALM and CI\/CD is a plus, but not required.<\/p><p>Relevant certification such as AZ-400 or Azure DevOps Engineer Expert.<\/p>\",\"ats_external_id\":\"R1760383\",\"location\":\"SWE, Skane County\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-09-01T18:10:20.715+08:00\",\"created_at\":\"2026-09-01T18:04:45.536+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTA1Ng?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/SWE-Work-at-Home\/Azure-DevOps--Cloud-Resiliency-Architect---English-and-Swedish-_R1760383-1\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Cloud Engineering\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"SWE\",\"state\":\"Skane County\",\"country\":{\"wid\":\"6a800a4736884df5826858d435650f45\",\"iso2\":\"SE\",\"iso3\":\"SWE\",\"descriptor\":\"Sweden\",\"iso_numeric\":\"752\"},\"postal_code\":\"25225\",\"primary_location\":{\"id\":\"SE-WFH-INDIR-01\",\"wid\":\"740544c0a47f011310e185771f110756\",\"descriptor\":\"SWE Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"jordan.pashaliyski@concentrix.com\"},\"first_name\":\"Pashaliyski, Jordan (Pashaliyski, Jordan)\"},\"categories\":[{\"descriptor\":\"CF Cloud Engineering\"}],\"recruiters\":[{\"id\":\"101923640\",\"wid\":\"95a2b41d064f01031b56bae16bd40000\",\"descriptor\":\"Jordan Pashaliyski (Jordan Pashaliyski) (101923640)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0372\",\"descriptor\":\"Sr. Cloud & Collaboration Engineer (TCF)\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385200\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/SWE-Work-at-Home\/Azure-DevOps--Cloud-Resiliency-Architect---English-and-Swedish-_R1760383-1\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/SWE-Work-at-Home\/Azure-DevOps--Cloud-Resiliency-Architect---English-and-Swedish-_R1760383-1\/apply\",\"job_requisition_id\":\"R1760383\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"phil.heenan@concentrix.com\"},\"first_name\":\"Phil Heenan (101561841)\"},\"category_groups\":[{\"id\":\"CF Information Technology Group\",\"wid\":\"0227dc387a09016bad567901ec6584db\",\"descriptor\":\"Information Technology Group\"}],\"job_requisition\":{\"id\":\"R1760383\",\"wid\":\"b27b96c035d71029c0d8a2b349630000\",\"descriptor\":\"Azure DevOps\/ Cloud Resiliency Architect ( English and Swedish)\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"817\",\"campaign_id\":\"25044\",\"campaign_title\":\"Sr. Manager, Payroll R1755630\",\"campaign_type\":\"job_application\",\"job_title\":\"Payroll Manager (w\/m\/d) 100% Homeoffice m\u00f6glich\",\"street\":\"DEU  Osnabr\u00fcck Work-at-Home\",\"address\":\"DEU  Osnabr\u00fcck Work-at-Home\",\"city\":\"Osnabr\u00fcck\",\"state\":\"Lower Saxony\",\"postal_code\":\"49078\",\"region\":null,\"country\":\"Germany\",\"short_description\":\"\",\"long_description\":\"<div><div><p><span><span>Du m\u00f6chtest die Verantwortung f\u00fcr die Lohn- und Gehaltsabrechnung eines internationalen Unternehmens \u00fcbernehmen und gleichzeitig dein Team mit Engagement und Expertise leiten?<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><\/p><p><span><span>Als<\/span><span> <\/span><\/span><b><span>Payroll<\/span><span> Manager (w\/m\/d)<\/span><span>\u00a0<\/span><\/b><span><span>sorgst du daf\u00fcr, dass<\/span><span> 6.000<\/span><span>\u00a0Mitarbeitende<\/span><span> in Deutschland p\u00fcnktlich und korrekt Lohn<\/span><span> und Gehalt<\/span><span> erhalten \u2013 und das mit der Leidenschaft und Pr\u00e4zision, die unser Unternehmen auszeichnet. <\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><\/p><p><span><span>Werde<\/span><span> Teil eines motivierten Teams und gestalte die Zukunft unserer Lohnbuchhaltung aktiv mit!<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><\/p><p><b><span>Und zwar mit folgenden Rahmenbedingungen:<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><span><span>Start ab sofort | Vollzeit | Standort Deutschland \u2013 100% Homeoffice m\u00f6glich | Deutsch<\/span><span>\u00a0(C2)<\/span><span> &amp; Englisch<\/span><span>\u00a0(C1)<\/span><span> | unbefristet<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><span>\u00a0<\/span><\/p><\/div><div><p><b><span>Als <\/span><span>Payroll<\/span><span> Manager (<\/span><span>w<\/span><span>\/<\/span><span>m<\/span><span>\/d) in unserem Team wirst du<\/span><span>:<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>D<\/span><span>ie<\/span><\/span><b><span> fachliche F\u00fchrung und Entwicklung<\/span><\/b><span><span> <\/span><span>de<\/span><span>ine<\/span><span>s Teams<\/span><span> \u00fcbernehmen<\/span><span> <\/span><span>und <\/span><span>Ansprechpartner<\/span><span> f\u00fcr tiefgehende, betriebliche und richtlinienbezogene Fragen<\/span><span> sein.<\/span><span>\u00a0<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><b><span>K<\/span><span>omplexe L\u00f6sungen<\/span><span> identifizieren<\/span><\/b><span><span>, die du mit dem <\/span><span>regionalen <\/span><span>Payroll<\/span><span>-Management<\/span><span> weiterbearbeitest.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><b><span>Initiativen zur Prozessverbesserung<\/span><\/b><span><span> <\/span><span>leiten <\/span><span>und <\/span><span>Standards f\u00fcr neue Prozesse<\/span><span> definieren<\/span><span>.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><b><span>Reportings<\/span><span> <\/span><span>sowie <\/span><span>Analysen<\/span><\/b><span><span> <\/span><span>erstellen <\/span><span>und diese in internationalen Meetings<\/span><span> <\/span><span>pr\u00e4sentieren<\/span><span>.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><b><span>Wirtschaftspr\u00fcfungen, SOX-Kontrollen sowie Lohnsteuer- und Sozialversicherungspr\u00fcfungen<\/span><\/b><span><span> leiten bzw. unternehmensseitig begleiten.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>D<\/span><span>ie <\/span><\/span><span><span>t<\/span><span>ermingerechte Durchf\u00fchrung der <\/span><\/span><b><span>Entgeltabrechnung<\/span><span> in Deutschland<\/span><span> <\/span><\/b><span><span>verantworten.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>B<\/span><span>ei Bedarf<\/span><span> <\/span><span>unsere Fachb<\/span><span>ereiche<\/span><span> <\/span><span>un<\/span><span>d Mitarbeitenden in allen <\/span><\/span><b><span>steuer- und sozialversicherungsrechtlichen Fragen<\/span><span> <\/span><\/b><span><span>unterst\u00fctzen<\/span><span>.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Die Einhaltung relevanter <\/span><\/span><b><span>Compliance- und <\/span><span>Governance<\/span><span>-Anforderungen<\/span><\/b><span><span> im Payroll-Umfeld sicherstellen.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><span><span>\u00a0<\/span><\/span><br \/><b><span>Dein Profil:<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><span><span>Concentrix<\/span><span> passt perfekt zu dir, wenn du:<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>Bereits <\/span><\/span><b><span>F\u00fchrungserfahrung <\/span><\/b><span><span>gesammelt <\/span><span>hast<\/span><span> und dein Team auf Augenh\u00f6he f\u00fchrst.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>\u00dcber mehrj\u00e4hrige Berufserfahrung in der<\/span><\/span><b><span> deutschen Entgeltabrechnung<\/span><\/b><span><span> <\/span><span>verf\u00fcgst<\/span><span> und mit einem Abrechnungssystem<\/span><span> (ADP <\/span><span>oder <\/span><span>SAP HCM von Vorteil)<\/span><span> gearbeitet hast.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Dich sicher in allen relevanten Bereichen des <\/span><\/span><b><span>Lohnsteuer- und Sozialversicherungsrecht<\/span><span>s<\/span><\/b><span><span> auskennst.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Erfahrung in der <\/span><\/span><b><span>Begleitung von Lohnsteuer- und Sozialversicherungspr\u00fcfungen <\/span><span>sowie<\/span><span> SOX-Kontrollen<\/span><\/b><span><span> mitbringst.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><b><span>Prozesse optimieren<\/span><\/b><span><span> <\/span><span>m\u00f6chtest<\/span><span> und daran interessiert bist, dein Team und unsere Payroll-Abteilung kontinuierlich weiterzuentwickeln.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Technisch affin <\/span><span>bist<\/span><span> und dich auch f\u00fcr KI-Technologien begeisterst.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Erfahren im Umgang mit Betriebsr\u00e4ten <\/span><span>bist<\/span><span> und Betriebsvereinbarungen umsetzen kannst.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><b><span>Idealerweise <\/span><\/b><span><span>bereits mit <\/span><\/span><b><span>Workday<\/span><\/b><span><span> gearbeitet hast.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>\u00dcber sehr gute Deutschkenntnisse <\/span><span>(C2) <\/span><span>sowie gute Englischkenntn<\/span><span>isse <\/span><span>(C1) <\/span><span>verf\u00fcgst.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Bereitschaft zu gelegentlichen <\/span><span>Dienstr<\/span><span>eise<\/span><span>n<\/span><span> innerhalb Deutschlands mitbringst.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><span>\u00a0<\/span><\/p><\/div><div><p><b><span>Unsere Benefits<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><span><span>In dieser Position bieten wir dir Benefits, die deinen einzigartigen Lebensstil unterst\u00fctzen:<\/span><\/span><span>\u00a0<\/span><\/p><\/div><\/div><div><div><ul><li><p><span><span>Ein internationales und dynamisches Arbeitsumfeld<\/span><span> mit einem unbefristeten Arbeitsvertrag.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>100 % Homeoffice<\/span><span> und <\/span><span>flexible Arbeitszeiten.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Eine betriebliche Altersvorsorge und steuerliche Vorteile.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Kostenloser Zugang zu <\/span><\/span><b><span>LinkedIn Learning<\/span><\/b><span><span> und der <\/span><span>Concentrix<\/span><span> University.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><b><span>Weiterbildungs- und Entwicklungsm\u00f6glichkeiten.<\/span><\/b><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Corporate Benefits<\/span><span> <\/span><span>und Sportangebote (z.B. eine <\/span><\/span><b><span>gef\u00f6rderte Mitgliedschaft bei <\/span><span>Wellhub<\/span><\/b><span><span>).<\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><span><span>Wenn das nach deinem n\u00e4chsten beruflichen Schritt klingt, dann m\u00f6chten wir dich unbedingt kennenlernen.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><\/p><p><span><span>Bewirb dich jetzt direkt \u00fcber unser Online-Formular: <\/span><\/span><a href=\\\"https:\/\/jobs.concentrix.com\/\\\" target=\\\"_blank\\\"><u><span>https:\/\/jobs.concentrix.com<\/span><\/u><\/a><span>\u00a0<\/span><\/p><\/div><div><p><\/p><p><b><span>Du hast noch Fragen?<\/span><\/b><span><span>\u00a0<\/span><\/span><br \/><span><span>Bei R\u00fcckfragen steht dir Lena Barta unter <\/span><\/span><a href=\\\"mailto:lena.barta&#64;concentrix.com\\\" target=\\\"_blank\\\"><u><span>lena.barta&#64;concentrix.com<\/span><\/u><\/a><span><span> gerne zur Verf\u00fcgung.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><\/p><p><b><span>Das sind wir:<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><span><span>Concentrix<\/span><span> ist ein weltweit f\u00fchrendes Unternehmen im Bereich Customer Experience und Business Solutions. Mit \u00fcber 440.000 Mitarbeitenden in mehr als 40 L\u00e4ndern unterst\u00fctzen wir Top-Marken mit innovativen Services und digitalen L\u00f6sungen.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><\/p><p><b><span>Vielfalt und Chancengleichheit geh\u00f6ren zu den gelebten Grundwerten bei <\/span><span>Concentrix<\/span><span>:<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><span><span>Wir sind stolz darauf, als ein Team und ein Unternehmen weltweit vereint zu sein. Wir verpflichten uns, allen Bewerbenden gleiche Einstellungschancen einzur\u00e4umen und ein Arbeitsumfeld zu schaffen, das frei von Diskriminierung und Bel\u00e4stigung ist. Alle unsere Einstellungspraktiken basieren auf den gesch\u00e4ftlichen Erfordernissen, den Stellenanforderungen und den beruflichen Qualifikationen, ohne R\u00fccksicht auf Herkunft, Alter, Geschlechtsidentit\u00e4t, sexuelle Orientierung, Religion, Familienstand oder Elternstatus, nationale Herkunft, Behinderung oder eine andere durch die geltenden nationalen Gesetze gesch\u00fctzte Klassifizierung.<\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>Bewerbungen von Menschen mit Behinderung sind ausdr\u00fccklich erw\u00fcnscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst\u00fctzung an, um den f\u00fcr <\/span><span>d<\/span><span>ich passenden Arbeitsplatz zu schaffen.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><span><span>#LIREMOTE #CNXEMEA #EMEACNX<\/span><\/span><span>\u00a0<\/span><\/p><\/div><\/div>\",\"ats_external_id\":\"R1755630\",\"location\":\"Osnabr\u00fcck, Lower Saxony\",\"job_type\":\"full_time\",\"salary\":\"0.08\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-09-01T22:05:18.532+08:00\",\"created_at\":\"2026-09-01T18:04:38.398+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTA0NA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/DEU--Osnabrck-Work-at-Home\/Payroll-Manager--w-m-d--100--Homeoffice-mglich_R1755630-1\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Payroll\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"c455ebd590cd101ea94b925ff81e66bc\",\"descriptor\":\"Concentrix Management Holding B.V. & Co. KG\",\"reference_id\":\"YDE05\",\"organization_reference_id\":\"YDE05\"},\"location\":{\"city\":\"Osnabr\u00fcck\",\"state\":\"Lower Saxony\",\"country\":{\"wid\":\"dcc5b7608d8644b3a93716604e78e995\",\"iso2\":\"DE\",\"iso3\":\"DEU\",\"descriptor\":\"Germany\",\"iso_numeric\":\"276\"},\"postal_code\":\"49078\",\"primary_location\":{\"id\":\"DE-WAH-OSNAB-00\",\"wid\":\"632bd42796ce016255c5867f6308a845\",\"descriptor\":\"DEU  Osnabr\u00fcck Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"lena.barta@concentrix.com\"},\"first_name\":\"Barta, Lena\"},\"categories\":[{\"descriptor\":\"CF Payroll\"}],\"recruiters\":[{\"id\":\"102575204\",\"wid\":\"da7d7d2449a21010325d5d387fd00000\",\"descriptor\":\"Lena Barta (102575204)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0826\",\"descriptor\":\"Sr. Manager, Payroll\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385324\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/DEU--Osnabrck-Work-at-Home\/Payroll-Manager--w-m-d--100--Homeoffice-mglich_R1755630-1\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/DEU--Osnabrck-Work-at-Home\/Payroll-Manager--w-m-d--100--Homeoffice-mglich_R1755630-1\/apply\",\"job_requisition_id\":\"R1755630\"}],\"organizations\":[{\"wid\":\"73378e056c46101572d8bdd4e4850000\",\"descriptor\":\"W0ZVAN Site_Hq\",\"reference_id\":\"W0ZVAN\",\"custom_reference_id\":\"W0ZVAN\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801294aa07b203c069ac2\",\"descriptor\":\"(SITE) PAYROLL\",\"reference_id\":\"PAYROLL\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"c455ebd590cd101ea94b925ff81e66bc\",\"descriptor\":\"Concentrix Management Holding B.V. & Co. KG\",\"reference_id\":\"YDE05\",\"custom_reference_id\":null,\"company_reference_id\":\"YDE05\"},{\"wid\":\"7db7f34606d71015700342c948a00000\",\"descriptor\":\"23122 - Opexother - SITEHQ\",\"reference_id\":\"SITEHQ\",\"custom_reference_id\":\"SITEHQ\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"ramona.greenhalgh@concentrix.com\"},\"first_name\":\"Ramona Greenhalgh (103268207)\"},\"category_groups\":[{\"id\":\"CF People Solutions Group\",\"wid\":\"0227dc387a09013df045540ced65dfe6\",\"descriptor\":\"People Solutions Group\"}],\"job_requisition\":{\"id\":\"R1755630\",\"wid\":\"b27b96c035d71029c4fe12f9d61e0000\",\"descriptor\":\"Payroll Manager (w\/m\/d) 100% Homeoffice m\u00f6glich\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_7\",\"wid\":\"0227dc387a0901601ddf81d4e0652a34\",\"descriptor\":\"Grade 7\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"818\",\"campaign_id\":\"25043\",\"campaign_title\":\"Sr. Cloud &amp; Collaboration Engineer (TCF) R1760379\",\"campaign_type\":\"job_application\",\"job_title\":\"Microsoft Fabric & Power BI Architect( English + Nordic language)\",\"street\":\"FIN -Work-at-Home\",\"address\":\"FIN -Work-at-Home\",\"city\":null,\"state\":null,\"postal_code\":\"1240\",\"region\":null,\"country\":\"Finland\",\"short_description\":\"\",\"long_description\":\"<p><b>Role Overview<\/b><\/p><p>As a Cloud Solution Architect, you will provide senior technical leadership and hands-on delivery expertise across Microsoft Fabric and Power BI. This is a senior vendor role supporting enterprise and strategic customers across the Nordics.<\/p><p>You will partner closely with CSAMs, Global Delivery CSAs, architects, engineers, analysts, and customer stakeholders to design, implement, secure, and optimize end-to-end data and analytics solutions. The role requires strong Power BI capability together with practical Fabric data engineering and analytics engineering skills.<\/p><p><b>Key Responsibilities - Microsoft Fabric &amp; Data Engineering<\/b><\/p><p>\u2022 Act as a senior technical authority for Microsoft Fabric and Power BI across end-to-end data and analytics scenarios.<\/p><p>\u2022 Design and implement Fabric solutions using OneLake, Lakehouse, Data Warehouse, Data Factory pipelines, Dataflows Gen2, notebooks, and semantic models.<\/p><p>\u2022 Ingest, transform, and orchestrate data from cloud, on-premises, structured, semi-structured, and streaming sources.<\/p><p>\u2022 Use SQL and PySpark for data preparation and transformation; use KQL where real-time analytics scenarios require it.<\/p><p>\u2022 Design scalable data architectures, loading patterns, medallion-style data layers, and reusable governed data products.<\/p><p>\u2022 Implement and optimize Fabric workloads for performance, reliability, monitoring, security, and cost-effective capacity usage.<\/p><p>\u2022 Apply source control, deployment pipelines, CI\/CD practices, and development lifecycle controls for analytics solutions.<\/p><p>\u2022 Advise customers on migration and modernization from existing Power BI, Azure Synapse, Azure Data Factory, and related analytics environments to Microsoft Fabric.<\/p><p><b>Key Responsibilities - Power BI &amp; Analytics Engineering<\/b><\/p><p>\u2022 Design and implement enterprise Power BI solutions, including semantic models, DAX measures, reports, dashboards, and reusable datasets.<\/p><p>\u2022 Prepare and enrich data for analysis across Fabric lakehouses, warehouses, and other approved data sources.<\/p><p>\u2022 Implement and manage semantic models using appropriate Import, DirectQuery, and Direct Lake patterns.<\/p><p>\u2022 Troubleshoot complex model, refresh, query, report, and capacity performance issues.<\/p><p>\u2022 Advise on dimensional modeling, DAX optimization, report design standards, workspace strategy, and self-service BI governance.<\/p><p>\u2022 Translate business requirements into secure, scalable, and maintainable analytics solutions for business users and AI-enabled scenarios.<\/p><p><b>Key Responsibilities - Delivery &amp; Advisory<\/b><\/p><p>\u2022 Deliver high-quality hands-on customer engagements, including workshops, architecture and design sessions, assessments, proofs of concept, pilots, optimization engagements, and production deployments.<\/p><p>\u2022 Lead technical discovery, define target architectures, identify risks and dependencies, and agree practical paths to production.<\/p><p>\u2022 Provide technical guidance across data integration, data engineering, analytics engineering, BI, governance, and operational readiness.<\/p><p>\u2022 Produce clear technical documentation, architecture decisions, implementation guidance, and reusable delivery assets.<\/p><p>\u2022 Contribute to technical readiness, intellectual property, knowledge sharing, and Global Delivery best practices.<\/p><p><b>Key Responsibilities - Collaboration &amp; Leadership<\/b><\/p><p>\u2022 Collaborate with CSAMs, Global Delivery CSAs, partner teams, and customer stakeholders to support successful delivery and adoption.<\/p><p>\u2022 Act as a trusted technical advisor to senior customer stakeholders and communicate complex topics clearly to technical and business audiences.<\/p><p>\u2022 Mentor engineers, review technical designs and deliverables, and contribute to team readiness.<\/p><p>\u2022 Ensure solutions align with applicable Microsoft security, compliance, privacy, and data governance guidance.<\/p><p><b>Required Technical Skills<\/b><\/p><p>\u2022 Deep hands-on experience with Power BI, including semantic models, DAX, Power Query, report development, security, performance tuning, and enterprise deployment.<\/p><p>\u2022 Hands-on Microsoft Fabric experience across several of these areas: OneLake, Lakehouse, Data Warehouse, Data Factory, Dataflows Gen2, notebooks, Real-Time Intelligence, and Power BI.<\/p><p>\u2022 Strong experience with data integration, ETL\/ELT, orchestration, data modeling, and enterprise-scale analytics architectures.<\/p><p>\u2022 Practical SQL skills and working knowledge of PySpark. KQL experience is required for candidates expected to deliver real-time intelligence scenarios.<\/p><p>\u2022 Experience securing, monitoring, troubleshooting, and optimizing analytics solutions.<\/p><p>\u2022 Experience with Git-based source control, deployment pipelines, or CI\/CD for data and analytics solutions.<\/p><p>\u2022 Strong analytical, problem-solving, documentation, stakeholder management, and customer-facing communication skills.<\/p><p>\u2022 Ability to lead delivery independently while collaborating effectively across distributed teams.<\/p><p><b>Preferred Qualifications<\/b><\/p><p>\u2022 Microsoft Certified: Fabric Analytics Engineer Associate (DP-600) and\/or Fabric Data Engineer Associate (DP-700).<\/p><p>\u2022 Experience delivering enterprise or regulated-industry data and analytics solutions.<\/p><p>\u2022 Experience with Fabric capacity planning, administration, governance, and Power BI capacity management.<\/p><p>\u2022 Knowledge of Azure data services such as Azure SQL, Azure Synapse Analytics, and Azure Data Factory.<\/p><p>\u2022 Experience with real-time analytics, Eventstreams, Eventhouse, or KQL-based solutions.<\/p><p>\u2022 Experience modernizing or migrating existing analytics platforms to Microsoft Fabric.<\/p><p>\u2022 Background in consulting, advisory, or customer-facing technical delivery.<\/p><p><b>Language Requirements<\/b><\/p><p>\u2022 English: Mandatory.<\/p><p>\u2022 Finnish: Preferred.<\/p><p>\u2022 Swedish, Norwegian, or Danish: Strong advantage.<\/p>\",\"ats_external_id\":\"R1760379\",\"location\":\"\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-09-01T18:10:16.494+08:00\",\"created_at\":\"2026-09-01T18:04:38.042+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTA0Mw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/FIN--Work-at-Home\/Microsoft-Fabric---Power-BI-Architect--English---Nordic-language-_R1760379-1\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Cloud Engineering\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":null,\"state\":null,\"country\":{\"wid\":\"0afb2fa656da42e8bfb6d47bd24a26fa\",\"iso2\":\"FI\",\"iso3\":\"FIN\",\"descriptor\":\"Finland\",\"iso_numeric\":\"246\"},\"postal_code\":\"1240\",\"primary_location\":{\"id\":\"FI-WAH-FINLA-00\",\"wid\":\"e07c30051fc21020df1b2e43fcd40000\",\"descriptor\":\"FIN -Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"jordan.pashaliyski@concentrix.com\"},\"first_name\":\"Pashaliyski, Jordan (Pashaliyski, Jordan)\"},\"categories\":[{\"descriptor\":\"CF Cloud Engineering\"}],\"recruiters\":[{\"id\":\"101923640\",\"wid\":\"95a2b41d064f01031b56bae16bd40000\",\"descriptor\":\"Jordan Pashaliyski (Jordan Pashaliyski) (101923640)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0372\",\"descriptor\":\"Sr. Cloud & Collaboration Engineer (TCF)\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385216\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/FIN--Work-at-Home\/Microsoft-Fabric---Power-BI-Architect--English---Nordic-language-_R1760379-1\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/FIN--Work-at-Home\/Microsoft-Fabric---Power-BI-Architect--English---Nordic-language-_R1760379-1\/apply\",\"job_requisition_id\":\"R1760379\"}],\"organizations\":[],\"pay_rate_type\":[],\"hiring_manager\":{\"email\":{\"address\":\"phil.heenan@concentrix.com\"},\"first_name\":\"Phil Heenan (101561841)\"},\"category_groups\":[{\"id\":\"CF Information Technology Group\",\"wid\":\"0227dc387a09016bad567901ec6584db\",\"descriptor\":\"Information Technology Group\"}],\"job_requisition\":{\"id\":\"R1760379\",\"wid\":\"d538489343511029c0601796e89b0000\",\"descriptor\":\"Microsoft Fabric & Power BI Architect( English + Nordic language)\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"819\",\"campaign_id\":\"25042\",\"campaign_title\":\"Specialist, Quality R1753971\",\"campaign_type\":\"job_application\",\"job_title\":\"Quality Specialist\",\"street\":\"ALB Tirana - Rruga Dervish Hima, Stadiumi Air Albania\",\"address\":\"ALB Tirana - Rruga Dervish Hima, Stadiumi Air Albania\",\"city\":\"Tirana\",\"state\":null,\"postal_code\":\"1010\",\"region\":null,\"country\":\"Albania\",\"short_description\":\"The Specialist, Quality is responsible for supporting single or multiple accounts. This position supports the designing of quality related processes, taking a sample of all key customer related quality processes, analysis of results, participating in problem solving, and designing process improvement initiatives. He\/she participates in internal quality performance audits, system reviews, and overall application of the quality system across their respective accounts and region.\",\"long_description\":\"<ul><li>Evaluate adherence to and efficiency of key customer related quality processes that support ability of organization to achieve business results and client satisfaction for multiple accounts within a single region<\/li><li>Initiate quality process changes to achieve desired business goals, client and customer satisfaction<span>\u00a0 <\/span>for multiple accounts within a single region<\/li><li>Participate in call monitoring sessions and support root cause analysis to achieve desired business goals, client and customer satisfaction<span>\u00a0 <\/span>for multiple accounts within a single region<\/li><li>Analyze results and trends on all quality metrics across assigned multiple account(s);<span>\u00a0 <\/span>facilitate and leads performance improvement teams<span>\u00a0 <\/span>for multiple accounts within a single region<\/li><li>Provide feedback to Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) on program level Quality results\/trends across region<\/li><li>Recommends and initiates organizational change, as appropriate<span>\u00a0 <\/span>for multiple accounts within a single region<\/li><li>Support management focus on review of key drivers, metrics and operational processes in partnership with primary Quality Manager<\/li><li>Maintain Quality governance activities, including but not limited to process documentation \/ standardization, staff onboarding standards, establish career paths, reporting standards, etc.<span>\u00a0 <\/span>for multiple accounts within a single region<\/li><li>Maintain integrity of Quality data reporting including input process, validation checks, and output alignment across their respective region<\/li><\/ul><p><\/p><p>Requirement<br \/>\u00a0<\/p><ul><li>Bachelor&#39;s Degree Preferred<\/li><li>At Least 1 year of Experience<\/li><li>Sense of professionalism and ability to develop relationships.<\/li><li>Strong attention to detail.<\/li><li>Self-starter, sense of urgency, and works well under pressure.<\/li><li>Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.<\/li><li>Proficient in<span>\u00a0 <\/span>Microsoft Office.<\/li><li>Strong communication skills, both written and verbal.<\/li><li>English B2\/C1 Preferred<\/li><\/ul>\",\"ats_external_id\":\"R1753971\",\"location\":\"Tirana\",\"job_type\":\"full_time\",\"salary\":\"130000\",\"salary_type\":\"monthly\",\"salary_currency\":\"ALL\",\"updated_at\":\"2026-09-01T22:05:15.885+08:00\",\"created_at\":\"2026-09-01T18:04:37.287+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTA0Mg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ALB-Tirana---Rruga-Dervish-Hima-Stadiumi-Air-Albania\/Quality-Specialist_R1753971\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Quality\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"df68c94cc420101ac0b939f9576a0000\",\"descriptor\":\"Concentrix Albania Shpk\",\"reference_id\":\"WAL02\",\"organization_reference_id\":\"WAL02\"},\"location\":{\"city\":\"Tirana\",\"state\":null,\"country\":{\"wid\":\"ba6c8036f6bd417e864eb268ba95dda1\",\"iso2\":\"AL\",\"iso3\":\"ALB\",\"descriptor\":\"Albania\",\"iso_numeric\":\"8\"},\"postal_code\":\"1010\",\"primary_location\":{\"id\":\"AL-TIR-STADI-01\",\"wid\":\"758843d2c957101d47a870bbaff00000\",\"descriptor\":\"ALB Tirana - Rruga Dervish Hima, Stadiumi Air Albania\"}},\"languages\":[\"German\"],\"recruiter\":{\"email\":{\"address\":\"giuseppe.serra@concentrix.com\"},\"first_name\":\"Serra, Giuseppe\"},\"categories\":[{\"descriptor\":\"CF Quality\"}],\"recruiters\":[{\"id\":\"101778008\",\"wid\":\"1a5d7fb62a7e1020e2aeee1c59df0000\",\"descriptor\":\"Giuseppe Serra (101778008)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1626\",\"descriptor\":\"Specialist, Quality\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385286\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ALB-Tirana---Rruga-Dervish-Hima-Stadiumi-Air-Albania\/Quality-Specialist_R1753971\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ALB-Tirana---Rruga-Dervish-Hima-Stadiumi-Air-Albania\/Quality-Specialist_R1753971\/apply\",\"job_requisition_id\":\"R1753971\"}],\"organizations\":[{\"wid\":\"3597a8640c3d101ef88d3cbff2490000\",\"descriptor\":\"W0ZLLQ A539 P_Al - Sephora\",\"reference_id\":\"W0ZLLQ\",\"custom_reference_id\":\"W0ZLLQ\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801cb112f3d1e3c063ac1\",\"descriptor\":\"COGS (SITE) QUALITY & TRAINING (DIRECT)\",\"reference_id\":\"QUALTRAIN-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"df68c94cc420101ac0b939f9576a0000\",\"descriptor\":\"Concentrix Albania Shpk\",\"reference_id\":\"WAL02\",\"custom_reference_id\":null,\"company_reference_id\":\"WAL02\"},{\"wid\":\"003ea3a0bf73101ee9add09c0f010000\",\"descriptor\":\"14204 - Lvmh - WHCRIT224\",\"reference_id\":\"WHCRIT224\",\"custom_reference_id\":\"WHCRIT224\",\"company_reference_id\":null}],\"pay_rate_type\":[],\"hiring_manager\":{\"email\":{\"address\":\"suela.mulkurti@concentrix.com\"},\"first_name\":\"Suela Mulkurti (102381116)\"},\"category_groups\":[{\"id\":\"CF Training_Quality Group\",\"wid\":\"0227dc387a09017ceaef53bded65e5ef\",\"descriptor\":\"Training & Quality Group\"}],\"job_requisition\":{\"id\":\"R1753971\",\"wid\":\"d538489343511029c5dfbcaac22d0000\",\"descriptor\":\"Quality Specialist\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"1538\",\"campaign_id\":\"1026\",\"campaign_title\":\"Advisor I, Customer Service R1760490\",\"campaign_type\":\"job_application\",\"job_title\":\"Asesor de Servicio al cliente - Mercado Espa\u00f1ol y Catalan - Presencial -  AD03\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":null,\"country\":\"Spain\",\"short_description\":\" \",\"long_description\":\"<p><b>Experimenta una carrera que redefine reglas del juego<\/b><\/p><p><\/p><p>\u00bfListo para dar el siguiente gran paso? Somos el l\u00edder mundial en tecnolog\u00eda y servicios que impulsa a las marcas del futuro. Ayudamos a marcas conocidas \u2014las que utilizas d\u00eda a d\u00eda\u2014 a mejorar sus negocios con tecnolog\u00eda y soluciones integradas, en m\u00e1s de 70 pa\u00edses.<\/p><p><\/p><p>Si buscas crecer, como <b>Asesor de Servicio al Cliente en Barcelona (presencial)<\/b>, formar\u00e1s parte de nuestro equipo innovador, quienes impulsan las marcas del futuro en tecnolog\u00eda, finanzas, viajes, moda, sanidad y mucho m\u00e1s.<\/p><p><\/p><p><b>Crecimiento profesional y desarrollo personal<\/b><\/p><p><\/p><p>Esta es una gran oportunidad para experimentar el poder del futuro y desarrollar \u00abamigos para toda la vida\u00bb al mismo tiempo. Te daremos toda la formaci\u00f3n, las tecnolog\u00edas m\u00e1s avanzadas y el apoyo continuo que necesitar\u00e1s para triunfar.<\/p><p><\/p><p><b>Lo que har\u00e1s en este puesto<\/b><\/p><p><\/p><p>En todo lo que hacemos, creemos en hacer lo correcto por y para las personas: nuestros clientes, sus clientes, nuestra gente, nuestra comunidad y nuestro planeta.<\/p><p><\/p><p>Como <b>Asesor de Servicio al Cliente<\/b> en nuestro equipo, deber\u00e1s:<\/p><p>- Atender y gestionar por tel\u00e9fono y correo electr\u00f3nico las consultas relativas a la convocatoria de ayudas de Sagrada Familia<br \/>- Interactuar con clientes y usuarios a trav\u00e9s de distintos canales (tel\u00e9fono, correo, etc.)<br \/>- Registrar los detalles de los contactos en los sistemas de gesti\u00f3n para garantizar una respuesta y resoluci\u00f3n dentro del SLA<br \/>- Responder a las preguntas y resolver problemas de los clientes cumpliendo los KPI establecidos<br \/>- Mantener el conocimiento actualizado sobre el servicio, producto y herramientas asociadas<br \/>- Procesar pedidos, formularios y\/o peticiones seg\u00fan sea necesario<br \/>- Velar por la mejora continua del servicio y los acuerdos contractuales<br \/>- Seguir los procesos y procedimientos del proyecto<br \/>- Colaborar con Supervisores\/Coordinadores en proyectos espec\u00edficos<br \/>- Participar en reuniones peri\u00f3dicas de equipo<br \/>- Realizar tareas adicionales relacionadas con el rendimiento del servicio, la calidad y la satisfacci\u00f3n del cliente<\/p><p><\/p><p><b>Tus competencias<\/b><\/p><p><\/p><p>Acogemos con los brazos abiertos a quienes cambian las reglas del juego, personas de or\u00edgenes diversos, curiosas y dispuestas a aprender. Tu talento natural para ayudar a los dem\u00e1s encajar\u00e1 perfectamente con lo que hacemos.<\/p><p><\/p><p>Formaremos un buen equipo si t\u00fa tienes:<\/p><p>- Nivel nativo de<b> espa\u00f1ol y catal\u00e1n,<\/b> y nivel avanzado de<b> ingles<\/b><\/p><p>- Experiencia en atenci\u00f3n al cliente y gesti\u00f3n de consultas<\/p><p>- Capacidad de resoluci\u00f3n, organizaci\u00f3n y respuesta ante imprevistos<\/p><p>- Facilidad de comunicaci\u00f3n a todos los niveles<\/p><p>- Sensibilidad hacia las necesidades del cliente<\/p><p>- Orientaci\u00f3n a cliente y resultados<\/p><p>- Habilidad para trabajar con sistemas inform\u00e1ticos (CRM, ofim\u00e1tica, etc.)<\/p><p>- Actitud positiva, emp\u00e1tica y profesional en todo momento<\/p><p>- Proactividad, responsabilidad y atenci\u00f3n al detalle<\/p><p>- Se valorar\u00e1 experiencia con centralitas, CRM como Dynamics 365, ERP como Navision u otras herramientas similares.<\/p><p><\/p><p>\u00bfNo cumples todos los requisitos? Nos dedicamos a crear un lugar de trabajo diverso, inclusivo y aut\u00e9ntico en el que todos puedan aprender y desarrollarse profesionalmente. Te animamos a presentar tu candidatura.<\/p><p><\/p><p><b>Lo que ofrecemos<\/b><\/p><p>- Contrato temporal de 8 horas por semana<\/p><p>- Horario: s\u00e1bado a domingo y festivos, 16:00 - 20:00<\/p><p>- Oficina en una ubicaci\u00f3n excelente en Barcelona<\/p><p>- Salario: <span>4.024<\/span> euros brutos al a\u00f1o<br \/>- Formaci\u00f3n completa y remunerada<\/p><p>- Programa de desarrollo profesional y cursos especializados<\/p><p><\/p><p><b>Experimenta tu mejor versi\u00f3n<\/b><\/p><p><\/p><p>En Concentrix, invertimos en quienes cambian las reglas del juego porque sabemos que cuando nuestra gente prospera, nuestros clientes tambi\u00e9n lo hacen.<\/p><p>Si todo esto suena como el siguiente paso perfecto en tu carrera profesional, queremos saber de ti. Aplica hoy mismo.<\/p><p><\/p><p><b>Ofrecemos igualdad de oportunidades de empleo<\/b><\/p><p>Nos comprometemos a ofrecer igualdad de oportunidades laborales a todos los candidatos, en un entorno libre de discriminaci\u00f3n y acoso. Todas nuestras pr\u00e1cticas de contrataci\u00f3n se basan en las necesidades del negocio, los requisitos del puesto y las cualificaciones personales.<\/p><p>R1760490<\/p>\",\"ats_external_id\":\"R1760490\",\"location\":\"Barcelona, Barcelona\",\"job_type\":\"part_time\",\"salary\":\"335.41\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-09-02T18:04:14.433+02:00\",\"created_at\":\"2026-09-01T16:05:08.540+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMDI2?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMDI2\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\"}},\"languages\":[\"English\",\"Catalan\",\"Spanish\"],\"recruiter\":{\"email\":{\"address\":\"carlota.albert@concentrix.com\"},\"first_name\":\"Albert Rosario, Carlota\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"103362408\",\"wid\":\"e7d9845c57a9101fa6acd0d0293a0000\",\"descriptor\":\"Carlota Albert Rosario (103362408)\"},{\"id\":\"102541577\",\"wid\":\"da7d7d2449a2101033343026c9780002\",\"descriptor\":\"Alessandra Boreggio (102541577)\"}],\"hiring_type\":\"Part_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385440\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Asesor-de-Servicio-al-cliente---Mercado-Espaol-y-Catalan---Presencial----AD03_R1760490-1\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Asesor-de-Servicio-al-cliente---Mercado-Espaol-y-Catalan---Presencial----AD03_R1760490-1\/apply\",\"job_requisition_id\":\"R1760490\"}],\"organizations\":[{\"wid\":\"f9af6d726098012800e86f183c06bbbd\",\"descriptor\":\"COGS (SITE) Production Agent Direct\",\"reference_id\":\"PRODUCAGENT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"c3f04601541610155eccca73f37b0000\",\"descriptor\":\"W10169 Sagrada Familia_Atencio al visitant\",\"reference_id\":\"W10169\",\"custom_reference_id\":\"W10169\",\"company_reference_id\":null},{\"wid\":\"3d22ded08b841014f719df9e29970000\",\"descriptor\":\"26353 - SAGRADA FAMILIA - 980009812\",\"reference_id\":\"980009812\",\"custom_reference_id\":\"980009812\",\"company_reference_id\":null},{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"custom_reference_id\":null,\"company_reference_id\":\"WES05\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"abel.fernandez1@concentrix.com\"},\"first_name\":\"Abel Fernandez Caballero (102541489)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1760490\",\"wid\":\"d538489343511029d391db8789a20000\",\"descriptor\":\"Asesor de Servicio al cliente - Mercado Espa\u00f1ol y Catalan - Presencial -  AD03\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-spain\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"0\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"322\",\"campaign_id\":\"1158\",\"campaign_title\":\"HP Inc \/ TLMK \/ Polish \/ Prague - flexible\",\"campaign_type\":\"job_application\",\"job_title\":\"Telemarketing Specialist with POLISH\",\"street\":null,\"address\":null,\"city\":\"Prague\",\"state\":\"Prague\",\"postal_code\":null,\"region\":\"Prague\",\"country\":\"Czechia\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p class=\\\"typography-body-large-text-regular mb-800\\\">Are you willing to get a&nbsp;strong experience in the inside sales? Do you have the interest in IT and you would like to be a&nbsp;part of a&nbsp;dynamic and multinational team in Prague?<\/p>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\"><strong>Then apply today!<\/strong><\/p>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\"><em><strong>Telemarketing Specialist for one of the biggest IT players.<\/strong><\/em><\/p>\\n<h2 class=\\\"typography-heading-small-text\\\" data-gtm-vis-first-on-screen347315_747=\\\"655\\\" data-gtm-vis-total-visible-time347315_747=\\\"100\\\" data-gtm-vis-has-fired347315_747=\\\"1\\\">Responsibilities:<\/h2>\\n<ul class=\\\"typography-body-large-text-regular\\\">\\n<li>Phone-call follow up of marketing campaigns and events happening in the countries<\/li>\\n<li>Running of various phone campaigns focusing on commercial customers (existing and prospect)<\/li>\\n<li>Email and social media campaigns towards prospect and existing commercial clients<\/li>\\n<li>Profiling and need identification of prospect companies and lead creation to support sales results<\/li>\\n<li>Maintain high quality of leads and contacts, ensure their input into the CRM systems<\/li>\\n<li>Nurture of existing leads and client&rsquo;s database<\/li>\\n<li>Communication with sales and marketing department in lead generation process<\/li>\\n<\/ul>\\n<h2 class=\\\"typography-heading-small-text\\\" data-gtm-vis-first-on-screen347315_747=\\\"19576\\\" data-gtm-vis-total-visible-time347315_747=\\\"100\\\" data-gtm-vis-has-fired347315_747=\\\"1\\\">Requirements:<\/h2>\\n<ul class=\\\"typography-body-large-text-regular\\\">\\n<li>Native POLISH<\/li>\\n<li>Energetic, focused, goal-oriented personality<\/li>\\n<li>Keen interest in development within sales environment<\/li>\\n<li>Good communication skills and interest in talking to existing and prospective clients<\/li>\\n<li>Experience working on the phone<\/li>\\n<li>Enthusiastic about getting to know new people and the needs of the company<\/li>\\n<li>Basic Knowledge of Office Package, usage of social media and phone conversation<\/li>\\n<li>Good working knowledge of English (written and spoken)<\/li>\\n<li>Basic knowledge of IT environment and client portfolio<\/li>\\n<li>Telemarketing\/Sales Experience is a plus<\/li>\\n<\/ul>\\n<h2 class=\\\"typography-heading-small-text\\\" data-gtm-vis-first-on-screen347315_747=\\\"19918\\\" data-gtm-vis-total-visible-time347315_747=\\\"100\\\" data-gtm-vis-has-fired347315_747=\\\"1\\\">We offer:<\/h2>\\n<ul class=\\\"typography-body-large-text-regular\\\">\\n<li>Competitive Salary - 36.000 CZK gross + bonus up to 20%<\/li>\\n<li>Extensive Training and Development Program for Products, Tools, and Processes<\/li>\\n<li>25 Days Of Holiday<\/li>\\n<li>Meal vouchers - 123,90 CZK per working day<\/li>\\n<li>Multisport card<\/li>\\n<li>Benefit card Pluxee - 1.940 CZK monthly<\/li>\\n<li>Fresh fruit and refreshments<\/li>\\n<li>Interactive activities: team building, company parties, sports, etc.<\/li>\\n<li>Opportunity to develop a career within a multinational environment<\/li>\\n<\/ul>\",\"ats_external_id\":\"CZ-1158\",\"location\":\"Prague, Prague\",\"job_type\":\"full_time\",\"salary\":\"36000\",\"salary_type\":\"monthly\",\"salary_currency\":\"CZK\",\"updated_at\":\"2026-09-01T15:15:21.891+02:00\",\"created_at\":\"2026-09-01T15:13:09.981+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTU4?\",\"apply_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTU4\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":\"wfh_flexible\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-poland\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"1\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"1539\",\"campaign_id\":\"1023\",\"campaign_title\":\"Advisor II, Customer Service - Bilingual R1760418\",\"campaign_type\":\"job_application\",\"job_title\":\"Fashion Customer Representative (Italian - speaking) On-site TR05\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":null,\"country\":\"Spain\",\"short_description\":\"  \",\"long_description\":\"<p><span>Are you <b>passionate about fashion<\/b>, obsessed with exceptional customer experience, and eager to represent a global luxury brand?<\/span><\/p><p><span>Leader in premium fashion and lingerie, is looking for a <b>Fashion Customer Representative<\/b> who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide\u2014every interaction, every solution, every moment.<\/span><\/p><p><span>\u00a0<\/span><\/p><p><span><b>Why You\u2019ll Love Working with Us<\/b><\/span><\/p><p><span>\u00a0<\/span><\/p><p><span>At Concentrix, you won\u2019t just answer questions \u2014 you\u2019ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador.<\/span><\/p><p><br \/><span>Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower.<\/span><\/p><p><span>\u00a0<\/span><\/p><p><span><b>Your Day-to-Day:<\/b><\/span><\/p><p><span>- Deliver exceptional customer support through phone, email, chat, and digital channels<\/span><\/p><p><span>- Provide pre- and post-sales guidance, ensuring every customer feels valued and understood<\/span><\/p><p><span>- Maintain expert knowledge of products and collections<\/span><\/p><p><span>- Log and manage all interactions within our systems, meeting SLA and quality standards<\/span><\/p><p><span>- Escalate issues as needed to ensure seamless customer satisfaction<\/span><\/p><p><span>- Collaborate with Team Leaders, support teammates, and attend regular meetings<\/span><\/p><p><span>- Represent the brand spirit in every interaction \u2014 confident, elegant, and customer-obsessed<\/span><\/p><p><span>\u00a0<\/span><\/p><p><span><b>What You Bring to the Team:<\/b><\/span><\/p><p><span>\u00a0<\/span><\/p><p><span>- C2 Italian and advanced English skills<\/span><\/p><p><span>- Experience in customer service, ideally within a Contact Centre environment<\/span><\/p><p><span>- Strong communication skills \u2014 written, verbal, warm, and professional<\/span><\/p><p><span>- Ability to build rapport quickly and show genuine empathy<\/span><\/p><p><span>- Organized, reliable, and able to prioritize in a fast-paced environment<\/span><\/p><p><span>- Able to navigate decisions with both customer needs and brand guidelines in mind<\/span><\/p><p><span>- Proactive, positive, and adaptable \u2014 a true \u201ccan-do\u201d mindset<\/span><\/p><p><span>- Passion for fashion, styling, and helping customers feel their best<\/span><\/p><p><span>\u00a0<\/span><\/p><p><span><b>What\u2019s in it for you\u00a0<\/b>\u00a0<\/span><\/p><p><span>\u00a0<\/span><\/p><p><span>- Full-time 39 hours\/week contract<\/span><\/p><p><span>- Rotative shifts between Monday - Saturday 9:00 to 18:00<br \/>- Salary 19,623.94 euros gross\/year &#43; up to 1,800 euros gross\/year in bonus \u00a0<br \/>- Great office location in Barcelona \u00a0<br \/>- Full paid training on the company and the project you&#39;ll be working on \u00a0<br \/>- Career development programs, specialized courses \u00a0<\/span><\/p><p><span><b>Experience the best version of you!\u00a0<\/b>\u00a0<\/span><\/p><p><span>\u00a0<\/span><\/p><p><span>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0\u00a0<\/span><\/p><p><span>\u00a0<\/span><\/p><p><span>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0<\/span><\/p><p><span>\u00a0<\/span><\/p><p><span><i>Concentrix is an equal opportunity employer\u00a0<\/i>\u00a0<\/span><\/p><p><span><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/i>\u00a0<\/span><br \/><b><span>R1760418<\/span><\/b><\/p>\",\"ats_external_id\":\"R1760418\",\"location\":\"Barcelona, Barcelona\",\"job_type\":\"full_time\",\"salary\":\"1635.33\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-09-02T16:04:10.646+02:00\",\"created_at\":\"2026-09-01T14:04:14.822+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMDIz?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMDIz\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\"}},\"languages\":[\"English\",\"Italian\"],\"recruiter\":{\"email\":{\"address\":\"nichola.macey@concentrix.com\"},\"first_name\":\"Macey, Nichola\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"103556357\",\"wid\":\"7254ac25f7991023f567aaa5c6ec0000\",\"descriptor\":\"Nichola Macey (103556357)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC2949\",\"descriptor\":\"Advisor II, Customer Service - Bilingual\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385448\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Fashion-Customer-Representative--Italian---speaking--On-site-TR05_R1760418\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Fashion-Customer-Representative--Italian---speaking--On-site-TR05_R1760418\/apply\",\"job_requisition_id\":\"R1760418\"}],\"organizations\":[{\"wid\":\"4a22a60d670b1037ad465c41e8040000\",\"descriptor\":\"25929 - TRIUMPH INTERNATIONAL - 980009200\",\"reference_id\":\"980009200\",\"custom_reference_id\":\"980009200\",\"company_reference_id\":null},{\"wid\":\"f9af6d726098012800e86f183c06bbbd\",\"descriptor\":\"COGS (SITE) Production Agent Direct\",\"reference_id\":\"PRODUCAGENT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"5a169d615d1b103837f08ff8ca650000\",\"descriptor\":\"W100C4 Triumph EU Customer Service\",\"reference_id\":\"W100C4\",\"custom_reference_id\":\"W100C4\",\"company_reference_id\":null},{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"custom_reference_id\":null,\"company_reference_id\":\"WES05\"}],\"pay_rate_type\":[],\"hiring_manager\":{\"email\":{\"address\":\"magdalena.mis@concentrix.com\"},\"first_name\":\"Magdalena Maria Mis (102540392)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1760418\",\"wid\":\"c5683871a7a41029c7d793109e650000\",\"descriptor\":\"Fashion Customer Representative (Italian - speaking) On-site TR05\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_11\",\"wid\":\"0227dc387a0901268f38556fe1650a39\",\"descriptor\":\"Grade 11\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-spain\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"0\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"143\",\"campaign_id\":\"986\",\"campaign_title\":\"VF \/ Multilingual \/ Seasonal Ramp-Up\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Advisor with European Languages (100% Remote) - Temporary Contract \",\"street\":null,\"address\":null,\"city\":\"Remote\",\"state\":null,\"postal_code\":\"\",\"region\":\"Remote\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>It's fun to work in a company where people truly BELIEVE in what they are doing!<\/p>\\n<p><em><strong>We're committed to bringing passion and customer focus to the business.<\/strong><\/em><\/p>\\n<p>Concentrix Bulgaria is now looking for a number of dynamic and self-motivated Customer Advisors to join our exciting new project!<\/p>\\n<p>VF is the global company behind some of the world&rsquo;s leading lifestyle brands including household names such as, Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling. Our aim is to consistently deliver world class customer service and we never lose sight of our goal - our customers are the focus of everything we do here! From email to phone in a multitude of languages, we&rsquo;re on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us. We&rsquo;re an energetic, innovative, and forward-thinking team who are always looking for new ideas to delight and wow our customers.&nbsp;<\/p>\\n<p><strong>The Customer Advisor is required to:<\/strong><\/p>\\n<ul>\\n<li>Have C1 Level in either Polish, Dutch, Italian or Portuguese (<span data-teams=\\\"true\\\">Speaking and Writing) and English - (B2)<\/span><\/li>\\n<li>Be able to represent our client&rsquo;s brands and deliver outstanding customer service with clarity, passion, and enthusiasm<\/li>\\n<li>Be able to work on customer service measures, metrics, and KPIs within a service-targeted environment.<\/li>\\n<li>Hold a high school or University degree<\/li>\\n<li>Possess excellent computer literacy<\/li>\\n<li>Have previous experience in a customer service environment, preferably telephone-based.<\/li>\\n<\/ul>\\n<p><strong>Main responsibilities:&nbsp;<\/strong><\/p>\\n<ul>\\n<li>Communicating with customers by telephone, email and online to provide outstanding service<\/li>\\n<li>Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries<\/li>\\n<li>Discussing new products and managing multiple tasks to promptly resolve customer queries<\/li>\\n<li>Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience<\/li>\\n<li>Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.<\/li>\\n<\/ul>\\n<p><strong>What can you expect from us:<\/strong><\/p>\\n<ul>\\n<li><strong>3-Month Contract with Opportunity for Extension<\/strong><\/li>\\n<li>Full-time role, Monday - Friday, 10:00 - 19:00 and 11:00 - 20:00<\/li>\\n<li>Gross monthly salary: &euro;1,281&ndash;&euro;1,793.40 depending on the language.<\/li>\\n<li>Remote position<\/li>\\n<li>Comprehensive initial training and onboarding (fully paid by us)<\/li>\\n<li>Continuous training and upskilling programs through Concentrix University<\/li>\\n<li>Professional Development and Career Navigation programs to map out the steps in your desired development<\/li>\\n<li>Health and Wellbeing initiatives<\/li>\\n<li>Relocation support if needed (accommodation and travel expenses)<\/li>\\n<li>Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!<\/li>\\n<\/ul>\\n<p><strong>That's just the beginning. Please send us your CV now to open the door to the new career opportunities ahead of you!<\/strong><\/p>\\n<p><strong>We&rsquo;re looking forward to meeting you!<\/strong><\/p>\\n<p>Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!<\/p>\\n<p><a href=\\\"..\/..\/..\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDc\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">External Referral Program - Bulgaria<\/a><\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>We&rsquo;re looking forward to meeting you!<\/strong><\/p>\\n<p><em>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the \\\"wow\\\" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.<\/em><\/p>\\n<p><em>Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.<\/em><\/p>\\n<p><em><strong>Concentrix<\/strong><\/em><strong> <\/strong><em><strong>Bulgaria is an equal-opportunity employer.<\/strong><\/em><\/p>\\n<p><em><strong>Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.<\/strong><\/em><\/p>\",\"ats_external_id\":\"BG-986\",\"location\":\"Remote, Remote\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-09-02T15:30:50.072+03:00\",\"created_at\":\"2026-09-01T13:54:48.603+03:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODY?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODY\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"1619\",\"campaign_id\":\"1123\",\"campaign_title\":\"GTM \/ HU \/ P\u00c9C \/ W@H \/ VF SOHO \/ German_new\",\"campaign_type\":\"job_application\",\"job_title\":\"Homeoffice - Telefonischer Kundenberater (m\/w\/d) im Vertrieb\",\"street\":\"R\u00e1k\u00f3czi \u00fat 60\",\"address\":\"R\u00e1k\u00f3czi \u00fat 60\",\"city\":\"P\u00e9cs\",\"state\":null,\"postal_code\":\"7621\",\"region\":\"Baranya\",\"country\":\"Hungary\",\"short_description\":\"Bewirb dich jetzt im Homeoffice in Ungarn!\",\"long_description\":\"<h3><strong>Powering what's next.<\/strong><\/h3>\\n<p><strong><img src=\\\"https:\/\/i.imgur.com\/kHDOAbz.png\\\" alt=\\\"\\\" width=\\\"300\\\" height=\\\"160\\\" \/><\/strong><\/p>\\n<p><strong>Du sprichst Deutsch und lebst in Ungarn? Das trifft sich gut!<br \/><\/strong>Den Rest bringen wir dir bei. Starte jetzt als <strong>Kundenberater (m\/w\/d) <\/strong>im <strong>deutschsprachigen <\/strong>im B2B<strong> Vertragskundenservice&nbsp;<\/strong>f&uuml;r <strong>Businesskunden <\/strong>&nbsp;&ndash; auch ohne Erfahrung.<\/p>\\n<p><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>Basis: 3240 HUF \/Stunde<\/li>\\n<li>Zuverdienst durch leistungsorientierte Verg&uuml;tung, Cafeteria und Provision<\/li>\\n<li>Supportsprache: <strong>Deutsch (C1)<\/strong><\/li>\\n<li>Vollzeit oder Teilzeit &ndash; ab 30 Std.\/Woche<\/li>\\n<li>Servicezeiten: Montag - Freitag von 0<span data-teams=\\\"true\\\">7:30-20:00 Uhr<\/span><\/li>\\n<li><strong>100% Homeoffice - ungarnweit<\/strong><\/li>\\n<li>Quereinsteiger willkommen!<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<li>Unbefristeter Arbeitsvertrag<\/li>\\n<\/ul>\\n<p data-pm-slice=\\\"1 1 []\\\"><strong>Das erwartet dich<br \/><\/strong>Du bist der erste Ansprechpartner bei unterschiedlichen Kundenanfragen, ob telefonisch oder per E-Mail.<br \/>Immer mit dabei: Unsere KI-Tools, die dir Routineaufgaben abnehmen und dir Zeit verschaffen, denn <strong>KI ist bei uns kein Ersatz &ndash; sondern dein Teamkollege.<\/strong><\/p>\\n<p><strong><br \/>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li>Du nimmst die Business-Anliegen<strong> von Kleinunternehmen und Selbstst&auml;ndigen <\/strong>im Service auf<\/li>\\n<li>Je nach Bedarf und Situation reagierst du auf die &nbsp;<strong>Kundenanfragen und -w&uuml;nsche <\/strong>rund um die Themen<strong> Vertr&auml;ge, Tarife und Rechnungen<\/strong><\/li>\\n<li><strong>Proaktiv<\/strong> und bedarfsgerecht ber&auml;tst du die Kunden zu m&ouml;glichen <strong>Produkten <\/strong>und erzielst <strong>zus&auml;tzliche<\/strong> <strong>Verkaufsabschl&uuml;sse<\/strong><\/li>\\n<li>Du unterst&uuml;tzt die Kunden bei der Meldung von<strong> St&ouml;rungen oder technischen Herausforderungen, <\/strong>gibst<strong> erste Hilfestellungen<\/strong> oder<strong> leitest die Anliegen <\/strong>an den zust&auml;ndigen Fachbereich<strong> weiter<\/strong><\/li>\\n<li>Sobald der Kunde gl&uuml;cklich ist, dokumentierst du die Kommunikation in der <strong>Kundendatenbank<\/strong><\/li>\\n<\/ul>\\n<p>Mal ganz leicht. Mal herausfordernd. Aber immer in Bewegung.<\/p>\\n<p><strong>Das sagen unsere Game-Changer<\/strong><br \/><img src=\\\"https:\/\/i.imgur.com\/xwrIPCO.png\\\" alt=\\\"\\\" width=\\\"114\\\" height=\\\"19\\\" \/> &bdquo;<span data-olk-copy-source=\\\"MessageBody\\\">Bequeme Arbeitszeiten und eine angenehme Arbeitsorganisation, eine gute Work-Life-Balance, freundliche Kolleginnen und Kollegen sowie eine angenehme Arbeitsatmosph&auml;re.<\/span>&ldquo;<\/p>\\n<p>Bei uns bist du nicht einfach &bdquo;eine Stimme&ldquo;. Du bist Teil eines Teams, das sich gegenseitig unterst&uuml;tzt.<\/p>\\n<p><strong>Das bringst du mit<br \/><\/strong>Du brauchst keinen perfekten Lebenslauf.<br \/>Was z&auml;hlt:<\/p>\\n<ul>\\n<li>Du besitzt <strong>sehr gute Deutschkenntnisse (C1-Niveau)<\/strong>&nbsp;in Wort und Schrift<\/li>\\n<li><strong>Spa&szlig; am Vertrieb<\/strong> und deine <strong>&uuml;berzeugenden Beratung<\/strong> zeichnen deine t&auml;gliche Arbeit aus<\/li>\\n<li>Deine <strong>Kommunikation ist wertsch&auml;tzend<\/strong> und auf Augenh&ouml;he<\/li>\\n<li>Du bist bereit,<strong> f&uuml;r Teammeetings, Schulungen und Fortbildungen <\/strong>wochenweise an unseren <strong>Standort in Pecs <\/strong>zu reisen<\/li>\\n<li>Die <strong>Servicezeiten<\/strong> (Montag - Freitag, zwischen 08:00 und 20.00 Uhr, Samstag 9:00-17:00 Uhr), die nach einem rotierenden Schichtsystem besetzt werden, kannst du <strong>flexibel abdecken<\/strong><\/li>\\n<li><strong>Neue Tools und Technologien<\/strong> sind genau dein Ding<\/li>\\n<\/ul>\\n<p>Erfahrung im Kundenservice? Super. Aber kein Muss.<\/p>\\n<p><strong>Benefits<br \/><\/strong>Ein Job sollte deinen einzigartigen Lebensstil unterst&uuml;tzen &ndash; und dich weiterbringen.<br \/>Deshalb bekommst du bei uns:<\/p>\\n<ul>\\n<li>Einen <strong>unbefristeten Arbeitsvertrag<\/strong><\/li>\\n<li>Du bekommst einen&nbsp;<strong>festen Bruttostundenlohn<\/strong>, welcher durch einen&nbsp;<strong>attraktiven Bonus<\/strong>, Cafeteria, <strong>Provision<\/strong> und Fahrtkostenzusch&uuml;sse erg&auml;nzt wird<\/li>\\n<li>Eine Anstellung in\u202f<strong>Vollzeit oder Teilzeit (ab 30 Std.\/Woche) <\/strong>&ndash; wie es f&uuml;r dich am besten passt<\/li>\\n<li>Wir bieten dir einen&nbsp;<strong>100% Homeoffice-Arbeitsplatz<\/strong> ab deinem 2. Arbeitstag an. Die n&ouml;tige Hardware wird dir an deinem 1. Arbeitstag an unserem Standort in P&eacute;cs &uuml;bergeben<\/li>\\n<li>ein <strong>intensives Vollzeittraining<\/strong>, das von unseren Trainern durchgef&uuml;hrt wird<\/li>\\n<li>Regelm&auml;&szlig;ige Coachings, Fresh-Ups und <strong>Aufbautrainings &ndash; unterst&uuml;tzt durch smarte Technologien<\/strong><\/li>\\n<li><strong>Weiterbildungs- und Karrierem&ouml;glichkeiten<\/strong> und das sogar weltweit<\/li>\\n<li>Ein <strong>offenes und motiviertes Team<\/strong>, das darauf brennt, dich kennenlernen zu d&uuml;rfen<\/li>\\n<\/ul>\\n<p><strong>Deine Bewerbung<br \/><\/strong>Wenn das alles nach dem perfekten n&auml;chsten Schritt auf deinem Karriereweg klingt, dann m&ouml;chten wir dich kennenlernen.<\/p>\\n<p>So geht&rsquo;s:<\/p>\\n<ol>\\n<li><strong> \\\"Bewerben\\\"-Button klicken<\/strong><\/li>\\n<li><strong>Daten eingeben<\/strong><\/li>\\n<li><strong>Fertig<\/strong><\/li>\\n<\/ol>\\n<p>Wir melden uns in der Regel innerhalb eines Werktages bei dir.<\/p>\\n<p><strong>Du hast noch Fragen? <\/strong>Unser virtueller Assistenten \\\"Dot\\\" steht dir per WhatsApp unter <span data-teams=\\\"true\\\">+3670 7785-276<\/span> oder &uuml;ber den Facebook-Messenger rund um die Uhr zur Verf&uuml;gung.<\/p>\\n<p><strong>Hier arbeitet unser Team<br \/><\/strong>Concentrix Services Hungary Kft.<br \/>P&eacute;cs, R&aacute;k&oacute;czi &uacute;t 60, 7621 Ungarn&nbsp;<\/p>\\n<p>oder&nbsp;<strong>100% Homeoffice in Ungarn<br \/><\/strong><strong><br \/>Concentrix setzt sich f&uuml;r Chancengleichheit ein<\/strong> <br \/><em>Vielfalt und Chancengleichheit geh&ouml;ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr&uuml;cklich erw&uuml;nscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst&uuml;tzung an, um den f&uuml;r dich passenden Arbeitsplatz zu schaffen.<\/em><\/p>\\n<div>\\n<p><strong>Arbeitserlaubnis<\/strong> <br \/>Gem&auml;&szlig; ungarischem Recht werden f&uuml;r diese Stelle nur Bewerber ber&uuml;cksichtigt, die &uuml;ber eine g&uuml;ltige Arbeitserlaubnis in Ungarn verf&uuml;gen.&nbsp;<br \/><br \/><\/p>\\n<p>#WAH<br \/>#EMEACNX<br \/>#AGENTCNX<\/p>\\n<\/div>\",\"ats_external_id\":\"HU-1123\",\"location\":\"P\u00e9cs, Baranya\",\"job_type\":\"part_time\",\"salary\":\"3240\",\"salary_type\":\"hourly\",\"salary_currency\":\"HUF\",\"updated_at\":\"2026-09-02T21:08:05.389+02:00\",\"created_at\":\"2026-09-01T13:38:09.993+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTIz?\",\"apply_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTIz\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":\"telecommunications\",\"contract_type\":\"permanent\",\"locale\":\"de\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-dach1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"1540\",\"campaign_id\":\"1022\",\"campaign_title\":\"Advisor I, B2B Sales R1760397\",\"campaign_type\":\"job_application\",\"job_title\":\"Inbound Sales Representative (Dutch-speaking) - Hybrid - HS03\",\"street\":\"ESP Valencia - Av. d'Arag\u00f3, 30\",\"address\":\"ESP Valencia - Av. d'Arag\u00f3, 30\",\"city\":\"Valencia\",\"state\":\"Valencia\",\"postal_code\":\"46021\",\"region\":\"Valencia\",\"country\":\"Spain\",\"short_description\":\"The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing\/receiving information, selling client products\/service, as well as providing basic customer service support.\",\"long_description\":\"<div><\/div><div><div><div><div><div><div><div><div><div><p><b>Experience the power of a game-changing career\u00a0<\/b><\/p><p><\/p><p>Are you looking for what\u2019s next? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0<\/p><p><\/p><p>If you\u2019re looking to grow and be inspired, as an <b>Inbound Sales Representative in Valencia (hybrid)<\/b>, you will be part of our team of game-changers who are powering the brands of the future in tech.\u00a0<\/p><p><\/p><p><b>Career growth and personal development\u00a0<\/b><\/p><p><\/p><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0<\/p><p><\/p><p><b>What you will do in this role\u00a0<\/b><\/p><p><\/p><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u00a0<\/p><p><\/p><p>As an<b> Inbound Sales Representative <\/b>on our team, you will:\u00a0<\/p><p><\/p><p>- Manage qualified inbound calls for Commercial business Development of customers acquired \/ profiled on line Account management of gold customers and partners\u00a0<br \/>- Perform OB calls to customers to develop and acquire new business (it is in addition to call back for support tasks)\u00a0<br \/>- Login all customer contacts in the CRM system in use at the time\u00a0<br \/>- Give feedback on sales activity Skills for the Specialist\u00a0<br \/>- Identify right contacts at customers\u00a0<br \/>- Track, manage and report ongoing activity related to sales pipeline\u00a0<\/p><p><\/p><p><b>Your qualifications\u00a0<\/b><\/p><p><\/p><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0<\/p><p><\/p><p><b>Concentrix is a great match if you:\u00a0<\/b><\/p><p><\/p><p>- Have a proficient or bilingual level of Dutch with an advanced English level\u00a0<br \/>- Have one year of related sales experience\u00a0<br \/>- Have excellent negotiation management and strong communication skills (verbal &amp; written) including excellent telephone and presentation skills\u00a0<br \/>- Work toward goal achievement using negotiation, teamwork\/collaboration, motivation and time\/work prioritization\u00a0<br \/>- Can demonstrate innovation and good judgment\/problem-solving skills when making decisions\u00a0<br \/>- Can establish an individual course of action to accomplish goals while using appropriate\u00a0<\/p><p><\/p><p>Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.\u00a0<\/p><p><\/p><p><b>What\u2019s in it for you\u00a0<\/b><\/p><p><\/p><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That\u2019s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.\u00a0<\/p><p><\/p><p>In this role, we offer benefits that help support your <b>unique lifestyle:\u00a0<\/b><\/p><p>- Full time 39 hours\/week permanent contract<\/p><p>- Schedule: Monday to Friday from 9:00 to 18:00<br \/>- Salary 20,876 euros gross\/year &#43; up to 5,000 euros gross\/year in bonus\u00a0&#43; private medical insurance<br \/>- Great office location in Valencia<br \/>- Full paid training about the company and the project you will be working on\u00a0<br \/>- Career development program and specialized courses\u00a0<\/p><p><\/p><p><b>Experience the best version of you!\u00a0<\/b><\/p><p><\/p><p>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0<\/p><p><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0<\/p><p><\/p><p><i>Concentrix is an equal opportunity employer\u00a0<\/i><\/p><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.\u00a0 <\/i><br \/><span>R1760397<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\",\"ats_external_id\":\"R1760397\",\"location\":\"Valencia, Valencia\",\"job_type\":\"full_time\",\"salary\":\"1739.67\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-09-02T14:06:43.663+02:00\",\"created_at\":\"2026-09-01T12:04:33.745+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMDIy?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMDIy\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Valencia\",\"state\":\"Valencia\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"46021\",\"primary_location\":{\"id\":\"ES-VAL-DARAG-01\",\"wid\":\"abb4c0410095101d47a03912228a0000\",\"descriptor\":\"ESP Valencia - Av. d'Arag\u00f3, 30\"}},\"languages\":[\"French\",\"Dutch\",\"English\"],\"recruiter\":{\"email\":{\"address\":\"petronela.lukacova@concentrix.com\"},\"first_name\":\"Luk\u00e1\u010dov\u00e1, Petronela\"},\"categories\":[{\"descriptor\":\"CF B2B Sales\"}],\"recruiters\":[{\"id\":\"103359498\",\"wid\":\"8a8b4fbd69e7101f0d88e75e22230000\",\"descriptor\":\"Petronela Luk\u00e1\u010dov\u00e1 (103359498)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC3364\",\"descriptor\":\"Advisor I, B2B Sales\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385419\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Valencia---Av-dArag-30\/Inbound-Sales-Representative--Dutch-speaking----Hybrid---HS03_R1760397\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Valencia---Av-dArag-30\/Inbound-Sales-Representative--Dutch-speaking----Hybrid---HS03_R1760397\/apply\",\"job_requisition_id\":\"R1760397\"}],\"organizations\":[{\"wid\":\"003ea3a0bf73101ee7959c6a0e830000\",\"descriptor\":\"20146 - Hpinc - WHSBTSPAIN26\",\"reference_id\":\"WHSBTSPAIN26\",\"custom_reference_id\":\"WHSBTSPAIN26\",\"company_reference_id\":null},{\"wid\":\"762a036300cf101ef56c04aedba20000\",\"descriptor\":\"W0ZMTM P_Sbt_Spain_Hpi Store Hpi Stor\",\"reference_id\":\"W0ZMTM\",\"custom_reference_id\":\"W0ZMTM\",\"company_reference_id\":null},{\"wid\":\"f9af6d726098012800e86f183c06bbbd\",\"descriptor\":\"COGS (SITE) Production Agent Direct\",\"reference_id\":\"PRODUCAGENT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"custom_reference_id\":null,\"company_reference_id\":\"WES05\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"rene.samuels@concentrix.com\"},\"first_name\":\"Johannes Maria Reinier Felicien Samuels (103415212)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1760397\",\"wid\":\"a6525f0ec30a1029c49f3ba3ee240000\",\"descriptor\":\"Inbound Sales Representative (Dutch-speaking) - Hybrid - HS03\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-spain\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"0\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"820\",\"campaign_id\":\"25034\",\"campaign_title\":\"Sr. Manager, B2B Sales R1760305\",\"campaign_type\":\"job_application\",\"job_title\":\"Telco Sr. Sales Manager - Onsite in Santry, Dublin - CV Required\",\"street\":\"IRL Dublin - Santry\",\"address\":\"IRL Dublin - Santry\",\"city\":\"Santry\",\"state\":\"Dublin\",\"postal_code\":null,\"region\":null,\"country\":\"Ireland\",\"short_description\":\"We are seeking an experienced Senior Sales Manager to lead a team of approximately 20 sales professionals within a complex outsourced telecommunications sales operation.\\n\\nThis is a key leadership role, responsible for delivering commercial performance, developing the team and ensuring strong execution against agreed client objectives and KPIs.\\n\\nThe successful candidate will have a strong and demonstrable background in telecommunications sales, together with proven experience managing sizeable, target-driven sales teams.\\n\\nThis is an environment that requires a confident, resilient and commercially focused leader who can navigate a challenging sales process, maintain high standards and build strong relationships with both the team and client stakeholders.adoption, health checks and voice of the customer) and\/or revenue retention motions (product\/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.\",\"long_description\":\"<p><b>Key Responsibilities<\/b><\/p><ul><li>Lead, motivate and develop a team of approximately 20 sales professionals.<\/li><li>Own team performance against sales, revenue, conversion, productivity and quality KPIs.<\/li><li>Drive a culture of accountability, coaching and continuous improvement.<\/li><li>Identify and address performance gaps through structured coaching and action plans.<\/li><li>Ensure consistent execution of the agreed sales process and client requirements.<\/li><li>Build a strong, professional relationship with client stakeholders and provide clear performance updates.<\/li><li>Identify opportunities to improve sales effectiveness, productivity and customer outcomes.<\/li><li>Work closely with Operations and other stakeholders to deliver overall business objectives.<\/li><\/ul><p><\/p><p><b>What We&#39;re Looking For<\/b><\/p><p><b>Essential<\/b><\/p><ul><li><b>Strong telecommunications industry experience is essential. IT experience is an advantage.<\/b><\/li><li><b>5&#43; years of Sales leadership experience<\/b><\/li><li>Proven experience managing a sales team of\u00a0<b>15\u201325&#43; people<\/b>.<\/li><li>Strong track record of delivering against challenging sales targets.<\/li><li>Experience in a high-volume, KPI-driven sales environment.<\/li><li>Excellent coaching and people-management capability.<\/li><li>Strong commercial awareness and understanding of sales performance metrics.<\/li><li>Confident stakeholder management and communication skills.<\/li><li>Resilience and the ability to perform effectively in a challenging and fast-paced environment.<\/li><\/ul><p><\/p><p><b>Ideally<\/b><\/p><ul><li>Experience in an outsourced, BPO or contact-centre sales environment.<\/li><li>Experience managing a sales operation on behalf of a major telecoms provider.<\/li><li>Strong knowledge of telecoms products and services, such as mobile, broadband, connectivity, cloud or related solutions.<\/li><li>Experience managing complex sales processes and client requirements.<\/li><\/ul>\",\"ats_external_id\":\"R1760305\",\"location\":\"Santry, Dublin\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-09-01T10:04:56.128+08:00\",\"created_at\":\"2026-09-01T10:03:53.454+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTAzNA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Ireland-Dublin--Santry\/Telco-Sr-Sales-Manager---Onsite-in-Santry--Dublin---CV-Required_R1760305\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Santry\",\"state\":\"Dublin\",\"country\":{\"wid\":\"04a05835925f45b3a59406a2a6b72c8a\",\"iso2\":\"IE\",\"iso3\":\"IRL\",\"descriptor\":\"Ireland\",\"iso_numeric\":\"372\"},\"postal_code\":null,\"primary_location\":{\"id\":\"IE-DUB-WOODF-Y0\",\"wid\":\"b67da9176e3d1062f9dd666e58a5bd88\",\"descriptor\":\"IRL Dublin - Santry\"}},\"languages\":[\"English\"],\"recruiter\":{\"email\":{\"address\":\"mahmoud.essam@concentrix.com\"},\"first_name\":\"Abdel El-Satar, Mahmoud Essam\"},\"categories\":[{\"descriptor\":\"CF B2B Sales\"}],\"recruiters\":[{\"id\":\"101785635\",\"wid\":\"3299c9f1a51d0135f15bd5ea40061421\",\"descriptor\":\"Mahmoud Essam (101785635)\"},{\"id\":\"102082132\",\"wid\":\"752e02e2e938100641fa802e990e0000\",\"descriptor\":\"Ali Mohamed (Andy) (102082132)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC3096\",\"descriptor\":\"Sr. Manager, B2B Sales\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385069\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Ireland-Dublin--Santry\/Telco-Sr-Sales-Manager---Onsite-in-Santry--Dublin---CV-Required_R1760305\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Ireland-Dublin--Santry\/Telco-Sr-Sales-Manager---Onsite-in-Santry--Dublin---CV-Required_R1760305\/apply\",\"job_requisition_id\":\"R1760305\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"sue.manning@concentrix.com\"},\"first_name\":\"Sue Manning (002032)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1760305\",\"wid\":\"644df1252b021029ab1e241330a00000\",\"descriptor\":\"Telco Sr. Sales Manager - Onsite in Santry, Dublin - CV Required\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_7\",\"wid\":\"0227dc387a0901601ddf81d4e0652a34\",\"descriptor\":\"Grade 7\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p><b>The Ideal Candidate:<\/b><\/p><p>We are looking for an<b><span>\u00a0<\/span>experienced telco sales leader<\/b>\u00a0who understands the industry, knows what good sales performance looks like and can bring out the best in a team. With 5&#43; years of experience in Sales preferably in Telco or Tech industries.<\/p><p>They will be comfortable operating in a demanding environment, managing challenging conversations, using data to drive performance, and balancing the needs of the sales team, the business and the client.<\/p><p><b>Strong telco experience, proven people leadership and a track record of delivering sales performance are the key requirements for this role.<\/b><\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"1620\",\"campaign_id\":\"1122\",\"campaign_title\":\"GTM \/ HU \/ P\u00c9C \/ VF SOHO \/ German_new\",\"campaign_type\":\"job_application\",\"job_title\":\"Kundenberater (m\/w\/d) im B2B Vertragskundenservice (deutschsprachiger Support)\",\"street\":\"R\u00e1k\u00f3czi \u00fat 60\",\"address\":\"R\u00e1k\u00f3czi \u00fat 60\",\"city\":\"P\u00e9cs\",\"state\":null,\"postal_code\":\"7621\",\"region\":\"Baranya\",\"country\":\"Hungary\",\"short_description\":\"Starte jetzt in P\u00e9cs durch!\",\"long_description\":\"<h3><strong>Powering what's next.<\/strong><\/h3>\\n<p><strong><img src=\\\"https:\/\/i.imgur.com\/kHDOAbz.png\\\" alt=\\\"\\\" width=\\\"300\\\" height=\\\"160\\\" \/><\/strong><\/p>\\n<p><strong>Du sprichst Deutsch? Das trifft sich gut!<br \/><\/strong>Den Rest bringen wir dir bei. Starte jetzt als <strong>Kundenberater (m\/w\/d) <\/strong>im <strong>deutschsprachigen <\/strong>im B2B<strong> Vertragskundenservice&nbsp;<\/strong>f&uuml;r <strong>Businesskunden <\/strong>&nbsp;&ndash; auch ohne Erfahrung.<\/p>\\n<p><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>Basis: <span data-teams=\\\"true\\\">3240 <\/span>HUF \/Stunde<\/li>\\n<li>Zuverdienst durch leistungsorientierte Verg&uuml;tung, Cafeteria und Provision<\/li>\\n<li>Supportsprache: <strong>Deutsch (C1)<\/strong><\/li>\\n<li>Vollzeit oder Teilzeit &ndash; ab 30 Std.\/Woche<\/li>\\n<li>Servicezeiten: Montag - Freitag von 0<span data-teams=\\\"true\\\">7:30-20:00 Uhr<\/span><\/li>\\n<li><strong>Standort P&eacute;cs<\/strong> - Hybrid m&ouml;glich<\/li>\\n<li>Quereinsteiger willkommen!<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<li>Unbefristeter Arbeitsvertrag<\/li>\\n<\/ul>\\n<p data-pm-slice=\\\"1 1 []\\\"><strong>Das erwartet dich<br \/><\/strong>Du bist der erste Ansprechpartner bei unterschiedlichen Kundenanfragen, ob telefonisch oder per E-Mail.<br \/>Immer mit dabei: Unsere KI-Tools, die dir Routineaufgaben abnehmen und dir Zeit verschaffen, denn <strong>KI ist bei uns kein Ersatz &ndash; sondern dein Teamkollege.<\/strong><\/p>\\n<p><strong><br \/>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li>Du nimmst die Business-Anliegen<strong> von Kleinunternehmen und Selbstst&auml;ndigen <\/strong>im Service auf<\/li>\\n<li>Je nach Bedarf und Situation reagierst du auf die &nbsp;<strong>Kundenanfragen und -w&uuml;nsche <\/strong>rund um die Themen<strong> Vertr&auml;ge, Tarife und Rechnungen<\/strong><\/li>\\n<li><strong>Proaktiv<\/strong> und bedarfsgerecht ber&auml;tst du die Kunden zu m&ouml;glichen <strong>Produkten <\/strong>und erzielst <strong>zus&auml;tzliche<\/strong> <strong>Verkaufsabschl&uuml;sse<\/strong><\/li>\\n<li>Du unterst&uuml;tzt die Kunden bei der Meldung von<strong> St&ouml;rungen oder technischen Herausforderungen, <\/strong>gibst<strong> erste Hilfestellungen<\/strong> oder<strong> leitest die Anliegen <\/strong>an den zust&auml;ndigen Fachbereich<strong> weiter<\/strong><\/li>\\n<li>Sobald der Kunde gl&uuml;cklich ist, dokumentierst du die Kommunikation in der <strong>Kundendatenbank<\/strong><\/li>\\n<\/ul>\\n<p>Mal ganz leicht. Mal herausfordernd. Aber immer in Bewegung.<\/p>\\n<p><strong>Das sagen unsere Game-Changer<\/strong><br \/><img src=\\\"https:\/\/i.imgur.com\/xwrIPCO.png\\\" alt=\\\"\\\" width=\\\"114\\\" height=\\\"19\\\" \/> &bdquo;<span data-olk-copy-source=\\\"MessageBody\\\">Bequeme Arbeitszeiten und eine angenehme Arbeitsorganisation, eine gute Work-Life-Balance, freundliche Kolleginnen und Kollegen sowie eine angenehme Arbeitsatmosph&auml;re.<\/span>&ldquo;<\/p>\\n<p>Bei uns bist du nicht einfach &bdquo;eine Stimme&ldquo;. Du bist Teil eines Teams, das sich gegenseitig unterst&uuml;tzt.<\/p>\\n<p><strong>Das bringst du mit<br \/><\/strong>Du brauchst keinen perfekten Lebenslauf.<br \/>Was z&auml;hlt:<\/p>\\n<ul>\\n<li>Du besitzt <strong>sehr gute Deutschkenntnisse (C1-Niveau)<\/strong>&nbsp;in Wort und Schrift<\/li>\\n<li><strong>Spa&szlig; am Vertrieb<\/strong> und deine <strong>&uuml;berzeugenden Beratung<\/strong> zeichnen deine t&auml;gliche Arbeit aus<\/li>\\n<li>Deine <strong>Kommunikation ist wertsch&auml;tzend<\/strong> und auf Augenh&ouml;he<\/li>\\n<li>Du bist bereit,<strong> am Standort in P&eacute;cs<\/strong> arbeiten<\/li>\\n<li>Die <strong>Servicezeiten<\/strong> (Montag - Freitag, zwischen 08:00 und 20.00 Uhr, Samstag 9:00-17:00 Uhr), die nach einem rotierenden Schichtsystem besetzt werden, kannst du <strong>flexibel abdecken<\/strong><\/li>\\n<li><strong>Neue Tools und Technologien<\/strong> sind genau dein Ding<\/li>\\n<\/ul>\\n<p>Erfahrung im Kundenservice? Super. Aber kein Muss.<\/p>\\n<p><strong>Benefits<br \/><\/strong>Ein Job sollte deinen einzigartigen Lebensstil unterst&uuml;tzen &ndash; und dich weiterbringen.<br \/>Deshalb bekommst du bei uns:<\/p>\\n<ul>\\n<li>Einen <strong>unbefristeten Arbeitsvertrag<\/strong><\/li>\\n<li>einen <strong>festen Bruttostundenlohn<\/strong>, welcher durch einen&nbsp;<strong>attraktiven Bonus<\/strong>, Cafeteria, <strong>Provision<\/strong> und Fahrtkostenzusch&uuml;sse erg&auml;nzt wird<\/li>\\n<li>Eine Anstellung in\u202f<strong>Vollzeit oder Teilzeit (ab 30 Std.\/Woche) <\/strong>&ndash; wie es f&uuml;r dich am besten passt<\/li>\\n<li>Die M&ouml;glichkeit <strong>an ausgew&auml;hlten Tagen von zu Hause aus zu arbeiten<\/strong> &ndash; nach deiner Einarbeitung<\/li>\\n<li>ein <strong>intensives Vollzeittraining<\/strong>, das von unseren Trainern durchgef&uuml;hrt wird<\/li>\\n<li>Regelm&auml;&szlig;ige Coachings, Fresh-Ups und <strong>Aufbautrainings &ndash; unterst&uuml;tzt durch smarte Technologien<\/strong><\/li>\\n<li><strong>Weiterbildungs- und Karrierem&ouml;glichkeiten<\/strong> und das sogar weltweit<\/li>\\n<li>Veranstaltungen wie&nbsp;<strong>Standortfeiern, Spieleabende und Grillevents<\/strong><\/li>\\n<li>Veranstaltungen wie <strong>Standortfeiern<\/strong>.<\/li>\\n<li>Ein <strong>offenes und motiviertes Team<\/strong>, das darauf brennt, dich kennenlernen zu d&uuml;rfen<\/li>\\n<\/ul>\\n<p><strong>Deine Bewerbung<br \/><\/strong>Wenn das alles nach dem perfekten n&auml;chsten Schritt auf deinem Karriereweg klingt, dann m&ouml;chten wir dich kennenlernen.<\/p>\\n<p>So geht&rsquo;s:<\/p>\\n<ol>\\n<li><strong> \\\"Bewerben\\\"-Button klicken<\/strong><\/li>\\n<li><strong>Daten eingeben<\/strong><\/li>\\n<li><strong>Fertig<\/strong><\/li>\\n<\/ol>\\n<p>Wir melden uns in der Regel innerhalb eines Werktages bei dir.<\/p>\\n<p><strong>Du hast noch Fragen? <\/strong>Unser virtueller Assistenten \\\"Dot\\\" steht dir per WhatsApp unter <span data-teams=\\\"true\\\">+3670 7785-276<\/span> oder &uuml;ber den Facebook-Messenger rund um die Uhr zur Verf&uuml;gung.<\/p>\\n<p><strong>Hier arbeitet unser Team<br \/><\/strong>Concentrix Services Hungary Kft.<br \/>P&eacute;cs, R&aacute;k&oacute;czi &uacute;t 60, 7621 Ungarn&nbsp; &nbsp; &nbsp; &nbsp;<\/p>\\n<div>\\n<p><strong>Concentrix&nbsp;setzt sich f&uuml;r Chancengleichheit ein<\/strong>&nbsp;<\/p>\\n<p><em>Vielfalt und Chancengleichheit geh&ouml;ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr&uuml;cklich erw&uuml;nscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst&uuml;tzung an, um den f&uuml;r dich passenden Arbeitsplatz zu schaffen.<\/em><\/p>\\n<p><strong>Arbeitserlaubnis<\/strong>&nbsp;<\/p>\\n<p>Gem&auml;&szlig; ungarischem Recht werden f&uuml;r diese Stelle nur Bewerber ber&uuml;cksichtigt, die &uuml;ber eine g&uuml;ltige Arbeitserlaubnis in Ungarn verf&uuml;gen.&nbsp;<\/p>\\n<p>&nbsp;<\/p>\\n<\/div>\\n<p>#EMEACNX<br \/>#AGENTCNX<\/p>\",\"ats_external_id\":\"HU-1122\",\"location\":\"P\u00e9cs, Baranya\",\"job_type\":\"part_time\",\"salary\":\"3240\",\"salary_type\":\"hourly\",\"salary_currency\":\"HUF\",\"updated_at\":\"2026-09-02T21:07:36.693+02:00\",\"created_at\":\"2026-09-01T08:46:12.893+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTIy?\",\"apply_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTIy\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":\"communications\",\"contract_type\":\"permanent\",\"locale\":\"de\",\"remote_type\":\"wfh_flexible\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-dach1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"821\",\"campaign_id\":\"25019\",\"campaign_title\":\"Lead Project Manager (TCF) R1759857\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior IT Project Manager \u2013 Finance Transformation\",\"street\":\"USA OR Work-at-Home\",\"address\":\"USA OR Work-at-Home\",\"city\":\"USA\",\"state\":\"Oregon\",\"postal_code\":\"97301\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<h2><\/h2><h2><\/h2><h2><b>Title:<\/b>\u00a0<span><span><b>Senior IT Project Manager \u2013 Finance Transformation<\/b><\/span><\/span><br \/><b>Location:<\/b> <b>Portland, OR - Hybrid role (3 days onsite\/week)<\/b><\/h2><p><\/p><p><span><span>We are seeking an experienced <b>Senior IT Project Manager \u2013 Finance Transformation<\/b> to lead complex, cross-functional initiatives focused on modernizing financial processes, enterprise applications, reporting platforms, and system integrations.<\/span><\/span><\/p><p><span><span>In this role, you will drive large-scale finance-related technology programs from planning through delivery, partnering closely with business, finance, technology, and vendor teams to support operational excellence and measurable business outcomes. The ideal candidate brings deep IT project management expertise, strong Agile delivery experience, hands-on Azure DevOps knowledge, and the confidence to lead strategic transformation in a fast-paced environment.<\/span><\/span><\/p><h2><\/h2><h2><span><span><b>Responsibilities<\/b><\/span><\/span><\/h2><ul><li><span>Lead end-to-end delivery of Finance Transformation programs, ensuring alignment to business priorities, timelines, budgets, and expected outcomes.<\/span><\/li><li><span>Manage project scope, schedules, budgets, resources, risks, issues, dependencies, and change controls across complex enterprise initiatives.<\/span><\/li><li><span>Drive Agile delivery practices across multiple teams, ensuring transparency, accountability, and continuous progress.<\/span><\/li><li><span>Use <b>Azure DevOps, or ADO,<\/b> for backlog management, sprint planning, work tracking, reporting, governance, and delivery oversight.<\/span><\/li><li><span>Partner with business, finance, technology, and vendor stakeholders to coordinate project activities and resolve delivery challenges.<\/span><\/li><li><span>Facilitate project governance meetings, steering committee updates, executive status reporting, and decision-making forums.<\/span><\/li><li><span>Support finance business process improvements and digital transformation initiatives that enhance efficiency, control, and scalability.<\/span><\/li><li><span>Oversee SIT, UAT, deployment planning, cutover readiness, production readiness, and post-implementation support activities.<\/span><\/li><li><span>Proactively manage stakeholder expectations, adoption plans, communications, and overall project engagement.<\/span><\/li><li><span>Identify risks and issues early, develop mitigation plans, and ensure timely escalation when needed.<\/span><\/li><li><span>Help ensure finance technology solutions are delivered with quality, consistency, and measurable business value.<\/span><\/li><\/ul><h2><\/h2><h2><span><span><b>Qualifications<\/b><\/span><\/span><\/h2><ul><li><span>8&#43; years of IT Project Management experience, including delivery of large-scale, cross-functional technology initiatives.<\/span><\/li><li><span>Mandatory experience delivering projects using Agile methodologies.<\/span><\/li><li><span>Mandatory hands-on experience with <b>Azure DevOps, ADO<\/b>, including backlog management, sprint planning, tracking, reporting, and governance.<\/span><\/li><li><span>Proven experience leading Finance Transformation, Finance Systems, or finance-related enterprise technology projects.<\/span><\/li><li><span>Strong experience managing budgets, forecasts, financial tracking, and project financial governance.<\/span><\/li><li><span>Demonstrated ability to manage stakeholders across business, finance, technology, vendors, and executive leadership.<\/span><\/li><li><span>Experience managing enterprise application initiatives, system integrations, reporting platforms, and process modernization projects.<\/span><\/li><li><span>Strong understanding of risk management, issue management, dependency tracking, and project governance practices.<\/span><\/li><li><span>Experience overseeing SIT, UAT, deployment, and production readiness activities.<\/span><\/li><li><span>Excellent communication, facilitation, problem-solving, and executive presentation skills.<\/span><\/li><li><span>Preferred experience with platforms such as SAP, Oracle, Microsoft Dynamics, Workday Financials, or similar finance systems.<\/span><\/li><li><span>Preferred experience in financial reporting, General Ledger, AP\/AR, budgeting, forecasting, or compliance initiatives.<\/span><\/li><li><span>PMP, PMI-ACP, SAFe, or similar certification preferred.<\/span><\/li><\/ul><p><\/p><p>The base salary for this position is $92,250 to $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p><\/p><p>The deadline to apply for this position is: 09\/07\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. <b> <\/b><\/p><p><\/p><p><b>#LI-Hybrid<\/b><\/p><p><b>#PortlandOR<\/b><\/p><p><b>#Concentrix<\/b><\/p><p><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1759857\",\"location\":\"USA, Oregon\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-09-03T06:07:15.344+08:00\",\"created_at\":\"2026-09-01T04:04:02.077+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTAxOQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OR-Work-at-Home\/Senior-IT-Project-Manager---Finance-Transformation_R1759857\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Program Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Oregon\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"97301\",\"primary_location\":{\"id\":\"US-WAH-OREGO-00\",\"wid\":\"b67da9176e3d1062f9ded123cc3ebe14\",\"descriptor\":\"USA OR Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"shaik.ahamed1@concentrix.com\"},\"first_name\":\"Ahamed, Shaik\"},\"categories\":[{\"descriptor\":\"CF Program Management\"}],\"recruiters\":[{\"id\":\"102068529\",\"wid\":\"f7e6b52f369c1000fbb5b38514b30000\",\"descriptor\":\"Shabnam Siddiqui (102068529)\"},{\"id\":\"103385864\",\"wid\":\"864855068eed102625af2f3703330000\",\"descriptor\":\"Shaik Ahamed (103385864)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0359\",\"descriptor\":\"Sr. Project Manager (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385615\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OR-Work-at-Home\/Senior-IT-Project-Manager---Finance-Transformation_R1759857\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OR-Work-at-Home\/Senior-IT-Project-Manager---Finance-Transformation_R1759857\/apply\",\"job_requisition_id\":\"R1759857\"}],\"organizations\":[{\"wid\":\"31fcaa920650011aaff200ec2fa50000\",\"descriptor\":\"8748 - Northern Natural Gas Company - PUSA6616\",\"reference_id\":\"PUSA6616\",\"custom_reference_id\":\"PUSA6616\",\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"350fee0a5d79011ab1ac615bcb7b0000\",\"descriptor\":\"W0ZHL4 Nng Pmo Augmentation - James W\",\"reference_id\":\"W0ZHL4\",\"custom_reference_id\":\"W0ZHL4\",\"company_reference_id\":null},{\"wid\":\"1a48a07d65cf100bef1f992e043c0000\",\"descriptor\":\"COGS (CORP) Consulting SL\",\"reference_id\":\"CATCONSECTORDIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"salahuddin.khamruddin@concentrix.com\"},\"first_name\":\"Salahuddin Khamruddin (102011466)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1759857\",\"wid\":\"a6525f0ec30a102992ce11fa94180000\",\"descriptor\":\"Senior IT Project Manager \u2013 Finance Transformation\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>Original JD:<\/p><h2>Position Summary<\/h2><p>We are seeking an experienced <b>Senior IT Project Manager<\/b> to lead Finance Transformation initiatives, including modernization of financial processes, enterprise applications, reporting platforms, and system integrations. The successful candidate will manage complex cross-functional projects that support business objectives and operational excellence.<\/p><p>This role requires strong project delivery expertise, hands-on experience with Agile methodologies and Azure DevOps (ADO), and proven success delivering large-scale finance-related technology programs.<\/p><p><\/p><h2>Key Responsibilities<\/h2><ul><li>Lead end-to-end delivery of Finance Transformation programs.<\/li><li>Manage project scope, budget, schedule, resources, risks, and dependencies.<\/li><li>Drive Agile delivery across multiple teams and stakeholders.<\/li><li>Utilize Azure DevOps (ADO) for backlog management, sprint planning, tracking, reporting, and governance.<\/li><li>Coordinate business, finance, technology, and vendor teams.<\/li><li>Facilitate project governance meetings and executive status updates.<\/li><li>Support business process improvements and digital transformation initiatives.<\/li><li>Oversee SIT, UAT, deployment, and production readiness activities.<\/li><li>Manage stakeholder expectations and ensure successful adoption of solutions.<\/li><li><\/li><\/ul><h2>Required Qualifications<\/h2><ul><li><b>12&#43; years of IT Project Management experience.<\/b><\/li><li><b>Agile project delivery experience (Mandatory).<\/b><\/li><li><b>Hands-on Azure DevOps (ADO) experience (Mandatory).<\/b><\/li><li>Experience leading Finance Transformation or Finance Systems projects.<\/li><li>Strong budget, forecasting, and financial management experience.<\/li><li>Excellent stakeholder management and communication skills.<\/li><\/ul><h2>Preferred Qualifications<\/h2><ul><li>Experience with SAP, Oracle, Microsoft Dynamics, Workday Financials, or similar platforms.<\/li><li>Experience in financial reporting, General Ledger, AP\/AR, budgeting, forecasting, or compliance initiatives.<\/li><li>PMP, PMI-ACP, SAFe, or similar certification.<\/li><\/ul><p><\/p><h2>Mandatory Skills<\/h2><ul><li>IT Project Management (12&#43; Years)<\/li><li>Agile Delivery<\/li><li>Azure DevOps (ADO)<\/li><li>Finance Transformation<\/li><li>Enterprise Applications<\/li><li>Budget &amp; Financial Management<\/li><li>Stakeholder Management<\/li><li>Risk &amp; Issue Management<\/li><li>SIT\/UAT Management<\/li><\/ul>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"822\",\"campaign_id\":\"25018\",\"campaign_title\":\"Lead Project Manager (TCF) R1759833\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior IT Project Manager \u2013 Enterprise Transformation Programs\",\"street\":\"USA NV Work-at-Home\",\"address\":\"USA NV Work-at-Home\",\"city\":\"USA\",\"state\":\"Nevada\",\"postal_code\":\"89701\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><\/p><p><b>Role: Senior IT Project Manager \u2013 Enterprise Transformation Programs<\/b><\/p><p><b>Location: Las Vegas, NV (Onsite \u2013 3 Days a week)<\/b><\/p><p><\/p><p><b>Job Description<\/b><br \/>As a Senior IT Project Manager \u2013 Enterprise Transformation Programs, you will lead complex, enterprise-wide technology initiatives that modernize business processes, integrate critical systems, and deliver scalable digital transformation outcomes. This role is ideal for an experienced project leader who thrives at the intersection of strategy, execution, technology, and stakeholder engagement.<\/p><p>You will guide programs from initiation through go-live and stabilization, partnering with business leaders, technology teams, vendors, and executive stakeholders to drive delivery excellence. Success in this role requires deep IT project management experience, strong Agile delivery expertise, hands-on Azure DevOps experience, and a proven ability to lead ERP implementation or enterprise transformation initiatives.<\/p><p><\/p><p><b>Responsibilities<\/b><\/p><ul><li><p>Lead end-to-end delivery of complex enterprise technology and transformation programs, including ERP implementations, system integrations, business process modernization, and digital transformation initiatives.<\/p><\/li><li><p>Develop, manage, and maintain integrated project plans, schedules, milestones, budgets, forecasts, resource plans, and delivery roadmaps.<\/p><\/li><li><p>Drive Agile project execution across multiple teams, workstreams, and stakeholder groups to ensure alignment, transparency, and measurable progress.<\/p><\/li><li><p>Use\u00a0<b>Azure DevOps (ADO)<\/b>\u00a0to manage backlogs, sprint planning, release planning, user stories, reporting, dashboards, and project governance.<\/p><\/li><li><p>Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.<\/p><\/li><li><p>Manage project scope, risks, issues, dependencies, decisions, assumptions, and change requests with a proactive and solutions-focused approach.<\/p><\/li><li><p>Coordinate cross-functional teams across business, technology, operations, vendors, system integrators, and consulting partners.<\/p><\/li><li><p>Oversee requirements gathering, solution delivery, system integration testing, user acceptance testing, deployment planning, go-live readiness, and production stabilization.<\/p><\/li><li><p>Provide executive-level status reporting, project health updates, governance materials, financial insights, and escalation recommendations.<\/p><\/li><li><p>Manage project financials, including budgets, forecasts, resource allocation, vendor spend, and delivery performance.<\/p><\/li><li><p>Partner with senior stakeholders to align project outcomes with business objectives, transformation priorities, and enterprise technology strategy.<\/p><\/li><li><p>Ensure adherence to organizational project management standards, delivery frameworks, documentation requirements, and governance best practices.<\/p><\/li><li><p>Drive continuous improvement across delivery processes, Agile practices, reporting standards, and program execution.<\/p><\/li><\/ul><p><\/p><p><b>Qualifications<\/b><\/p><ul><li><p>Bachelor\u2019s degree in information technology, Business, Engineering, or a related field.<\/p><\/li><li><p>8&#43; years of IT Project Management experience\u00a0delivering large-scale enterprise technology programs.<\/p><\/li><li><p>Strong Agile delivery and Agile program management experience is required.<\/p><\/li><li><p>Hands-on experience with\u00a0Azure DevOps (ADO)\u00a0is required.<\/p><\/li><li><p>Proven experience managing ERP implementation or enterprise transformation initiatives.<\/p><\/li><li><p>Experience leading multiple concurrent enterprise projects, workstreams, and cross-functional teams.<\/p><\/li><li><p>Strong background in program and portfolio management, project governance, delivery oversight, and executive reporting.<\/p><\/li><li><p>Experience managing project budgets, forecasts, resource plans, vendor relationships, and third-party delivery partners.<\/p><\/li><li><p>Strong risk, issue, dependency, change request, and stakeholder management experience.<\/p><\/li><li><p>Experience overseeing requirements, solution delivery, system integration testing, UAT, release planning, deployment, and stabilization activities.<\/p><\/li><li><p>Demonstrated ability to communicate effectively with executive leaders, business stakeholders, technical teams, vendors, and delivery partners.<\/p><\/li><li><p>Excellent leadership, facilitation, negotiation, problem-solving, decision-making, and organizational skills.<\/p><\/li><li><p>Experience with enterprise platforms such as SAP, Oracle, Microsoft Dynamics, Workday, or similar ERP solutions preferred.<\/p><\/li><li><p>Experience in Utility, Energy, Finance, HCM, Supply Chain, or related industries preferred.<\/p><\/li><li><p>PMP, PMI-ACP, SAFe, Scrum Master, or equivalent certification preferred.<\/p><\/li><\/ul><p><\/p><p>The base salary for this position is $92,250 to $125,000 plus, incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p><\/p><p>The deadline to apply for this position is: 09\/06\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><p><\/p><p>#LI-Hybrid<\/p><p>#Nevada<\/p><p>#concentrix<\/p><p><\/p><p><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1759833\",\"location\":\"USA, Nevada\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-09-03T10:04:23.513+08:00\",\"created_at\":\"2026-09-01T04:04:01.701+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTAxOA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-NV-Work-at-Home\/Senior-IT-Project-Manager---Enterprise-Transformation-Programs_R1759833-7\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Program Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Nevada\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"89701\",\"primary_location\":{\"id\":\"US-WAH-NEVAD-00\",\"wid\":\"b67da9176e3d1062f9deb57fbc50bde7\",\"descriptor\":\"USA NV Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"shaik.ahamed1@concentrix.com\"},\"first_name\":\"Ahamed, Shaik\"},\"categories\":[{\"descriptor\":\"CF Program Management\"}],\"recruiters\":[{\"id\":\"102068529\",\"wid\":\"f7e6b52f369c1000fbb5b38514b30000\",\"descriptor\":\"Shabnam Siddiqui (102068529)\"},{\"id\":\"102008848\",\"wid\":\"f81830f171380107b29e69b148670000\",\"descriptor\":\"Akhilesh Dhyani (102008848)\"},{\"id\":\"103385864\",\"wid\":\"864855068eed102625af2f3703330000\",\"descriptor\":\"Shaik Ahamed (103385864)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0359\",\"descriptor\":\"Sr. Project Manager (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385584\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-NV-Work-at-Home\/Senior-IT-Project-Manager---Enterprise-Transformation-Programs_R1759833-7\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-NV-Work-at-Home\/Senior-IT-Project-Manager---Enterprise-Transformation-Programs_R1759833-7\/apply\",\"job_requisition_id\":\"R1759833\"}],\"organizations\":[{\"wid\":\"31fcaa920650011aaff200ec2fa50000\",\"descriptor\":\"8748 - Northern Natural Gas Company - PUSA6616\",\"reference_id\":\"PUSA6616\",\"custom_reference_id\":\"PUSA6616\",\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"350fee0a5d79011ab1ac615bcb7b0000\",\"descriptor\":\"W0ZHL4 Nng Pmo Augmentation - James W\",\"reference_id\":\"W0ZHL4\",\"custom_reference_id\":\"W0ZHL4\",\"company_reference_id\":null},{\"wid\":\"1a48a07d65cf100bef1f992e043c0000\",\"descriptor\":\"COGS (CORP) Consulting SL\",\"reference_id\":\"CATCONSECTORDIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"salahuddin.khamruddin@concentrix.com\"},\"first_name\":\"Salahuddin Khamruddin (102011466)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1759833\",\"wid\":\"b27b96c035d710299593a998d9260000\",\"descriptor\":\"Senior IT Project Manager \u2013 Enterprise Transformation Programs\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p><b>Original JD<\/b><\/p><p><span><b>Job Title<\/b><\/span><\/p><p><span><b>Senior IT Project Manager \u2013 Enterprise Transformation Programs<\/b><\/span><\/p><p><span><b>Position Summary<\/b><\/span><\/p><p><span>We are seeking an experienced <b>Senior IT Project Manager<\/b> to lead complex enterprise transformation initiatives, including ERP implementations, business process modernization, system integrations, and digital transformation programs. The ideal candidate will have extensive experience managing large-scale technology projects, leading Agile teams, and successfully delivering enterprise-wide solutions.<\/span><\/p><p><span>This role requires a strong background in project delivery, stakeholder management, financial oversight, risk management, and enterprise application implementations. The successful candidate must be highly proficient in <b>Agile methodologies and Azure DevOps (ADO)<\/b> and have proven experience driving complex programs from initiation through go-live and stabilization.<\/span><\/p><p><span><b>Key Responsibilities<\/b><\/span><\/p><ul><li><span><span>Lead end-to-end delivery of enterprise technology and transformation programs.<\/span><\/span><\/li><li><span><span>Develop and manage project plans, schedules, budgets, forecasts, and resource plans.<\/span><\/span><\/li><li><span><span>Drive Agile project execution across multiple teams and workstreams.<\/span><\/span><\/li><li><span><span>Utilize <b>Azure DevOps (ADO)<\/b> for backlog management, sprint planning, release planning, user story tracking, reporting, and project governance.<\/span><\/span><\/li><li><span><span>Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.<\/span><\/span><\/li><li><span><span>Manage project scope, risks, issues, dependencies, and change requests.<\/span><\/span><\/li><li><span><span>Coordinate cross-functional teams, business stakeholders, vendors, and technology partners.<\/span><\/span><\/li><li><span><span>Oversee requirements gathering, solution delivery, SIT, UAT, deployment, and production readiness activities.<\/span><\/span><\/li><li><span><span>Provide executive-level status reporting, project health assessments, and governance updates.<\/span><\/span><\/li><li><span><span>Ensure compliance with organizational project management standards and best practices.<\/span><\/span><\/li><li><span><span>Drive continuous improvement and delivery excellence across programs.<\/span><\/span><\/li><\/ul><p><span><b>Required Qualifications<\/b><\/span><\/p><ul><li><span><span>Bachelor&#39;s degree in Information Technology, Business, Engineering, or a related field.<\/span><\/span><\/li><li><span><span><b>8&#43; years of IT Project Management experience<\/b> delivering large-scale enterprise technology programs.<\/span><\/span><\/li><li><span><span><b>Strong Agile project delivery experience is mandatory.<\/b><\/span><\/span><\/li><li><span><span><b>Hands-on Azure DevOps (ADO) experience is mandatory.<\/b><\/span><\/span><\/li><li><span><span>Proven experience managing multiple concurrent enterprise projects and cross-functional teams.<\/span><\/span><\/li><li><span><span>Experience managing project budgets, forecasts, resource plans, and vendor relationships.<\/span><\/span><\/li><li><span><span>Strong experience with project governance, risk management, and executive stakeholder communications.<\/span><\/span><\/li><li><span><span>Experience leading enterprise application implementation and transformation projects.<\/span><\/span><\/li><li><span><span>Excellent communication, leadership, negotiation, and problem-solving skills.<\/span><\/span><\/li><\/ul><p><span><b>Preferred Qualifications<\/b><\/span><\/p><ul><li><span><span>Experience leading <b>ERP implementation and enterprise transformation initiatives<\/b>.<\/span><\/span><\/li><li><span><span>Experience with enterprise platforms such as <b>SAP, Oracle, Microsoft Dynamics, Workday, or similar ERP solutions<\/b>.<\/span><\/span><\/li><li><span><span>Experience in Utility, Energy, Finance, HCM, Supply Chain, or related industries.<\/span><\/span><\/li><li><span><span>PMP, PMI-ACP, SAFe, Scrum Master, or equivalent certification.<\/span><\/span><\/li><li><span><span>Experience working with third-party vendors, system integrators, and consulting partners.<\/span><\/span><\/li><\/ul><p><span><b>Mandatory Skills<\/b><\/span><\/p><ul><li><span><span>IT Project Management (12&#43; Years)<\/span><\/span><\/li><li><span><span>Agile Delivery &amp; Agile Program Management<\/span><\/span><\/li><li><span><span>Azure DevOps (ADO)<\/span><\/span><\/li><li><span><span>Enterprise Transformation Programs<\/span><\/span><\/li><li><span><span>ERP Implementation Experience<\/span><\/span><\/li><li><span><span>Program &amp; Portfolio Management<\/span><\/span><\/li><li><span><span>Budget &amp; Financial Management<\/span><\/span><\/li><li><span><span>Stakeholder Management<\/span><\/span><\/li><li><span><span>Risk &amp; Issue Management<\/span><\/span><\/li><li><span><span>Vendor Management<\/span><\/span><\/li><li><span><span>System Integration<\/span><\/span><\/li><li><span><span>SIT\/UAT Management<\/span><\/span><\/li><li><span><span>Executive Reporting &amp; Governance<\/span><\/span><\/li><li><span><span>Change Management<\/span><\/span><\/li><\/ul><p><span><b>Preferred Location<\/b><\/span><\/p><p><span>United States (Las Vegas)<\/span><\/p><p><span><b>Must-Have Requirements<\/b><\/span><\/p><ul><li><span><span><b>8&#43; years of IT Project Management experience<\/b><\/span><\/span><\/li><li><span><span><b>Agile delivery experience (Mandatory)<\/b><\/span><\/span><\/li><li><span><span><b>Azure DevOps (ADO) experience (Mandatory)<\/b><\/span><\/span><\/li><li><span><span><b>Experience managing ERP implementation or enterprise transformation initiatives<\/b><\/span><\/span><\/li><li><span><span><b>Strong stakeholder and executive communication skills<\/b><\/span><\/span><\/li><\/ul><p><\/p><p><\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"823\",\"campaign_id\":\"25017\",\"campaign_title\":\"Lead Project Manager (TCF) R1759830\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior IT Project Manager \u2013 Utility Systems\",\"street\":\"USA IA Work-at-Home\",\"address\":\"USA IA Work-at-Home\",\"city\":\"USA\",\"state\":\"Iowa\",\"postal_code\":\"50301\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><\/p><p><b>Role: Senior IT Project Manager \u2013 Utility Technology Programs<\/b><\/p><p><b>Location: Des Moines, IA (Onsite \u2013 3 Days a week)<\/b><\/p><p><\/p><p><b>Job Description<\/b><br \/>As a Senior IT Project Manager \u2013 Utility Technology Programs, you will lead strategic technology and business transformation initiatives that support electric utility operations across multiple business units. In this role, you will guide complex enterprise programs from planning through testing, deployment, and production go-live\u2014bringing structure, clarity, and momentum to cross-functional teams, vendors, and stakeholders.<\/p><p>This is an opportunity for a seasoned project leader with strong utility industry knowledge to drive modernization, operational excellence, and technology-enabled transformation in a fast-moving environment.<\/p><p><\/p><p><b>Responsibilities<\/b><\/p><ul><li><p>Lead end-to-end delivery of utility technology programs, business transformation initiatives, and enterprise implementation projects.<\/p><\/li><li><p>Develop, manage, and maintain project plans, schedules, budgets, resource forecasts, milestones, and executive-level status reporting.<\/p><\/li><li><p>Coordinate activities across business, IT, vendor, operational, and client stakeholder teams to support successful program execution.<\/p><\/li><li><p>Manage project scope, risks, issues, dependencies, change requests, decisions, and escalation processes.<\/p><\/li><li><p>Oversee System Integration Testing, User Acceptance Testing, deployment planning, release readiness, and production go-live activities.<\/p><\/li><li><p>Facilitate project governance meetings, steering committee updates, working sessions, and stakeholder reviews.<\/p><\/li><li><p>Ensure technology solutions align with business objectives, operational requirements, quality standards, and delivery expectations.<\/p><\/li><li><p>Drive timely issue resolution and decision-making across multiple stakeholder groups and delivery teams.<\/p><\/li><li><p>Manage vendor relationships, third-party partners, and delivery performance against program objectives.<\/p><\/li><li><p>Support compliance with project management standards, governance processes, documentation requirements, and quality controls.<\/p><\/li><li><p>Lead cross-functional teams delivering utility modernization, operational technology, digital transformation, and enterprise technology initiatives.<\/p><\/li><li><p>Communicate clearly and proactively with executive leadership, client stakeholders, project teams, and delivery partners.<\/p><\/li><\/ul><p><\/p><p><b>Qualifications<\/b><\/p><ul><li><p>Bachelor\u2019s degree in information technology, Engineering, Business, or a related field.<\/p><\/li><li><p>8&#43; years of IT project management experience delivering large-scale technology programs.<\/p><\/li><li><p>Proven experience managing enterprise application, system implementation, integration, or digital transformation projects.<\/p><\/li><li><p>Strong understanding of Agile, Waterfall, and Hybrid delivery methodologies.<\/p><\/li><li><p>Experience with project planning, budgeting, forecasting, resource management, risk management, issue management, and stakeholder engagement.<\/p><\/li><li><p>Demonstrated ability to manage distributed teams, vendors, third-party partners, and cross-functional project groups.<\/p><\/li><li><p>Excellent communication, presentation, facilitation, leadership, and executive reporting skills.<\/p><\/li><li><p>Strong ability to align business needs, operational requirements, and technology delivery outcomes.<\/p><\/li><li><p>Experience in the Electric Utility, Energy, Gas, Transmission, or Distribution industry is preferred.<\/p><\/li><li><p>Experience delivering Operational Technology, utility operations, grid modernization, or enterprise technology initiatives is preferred.<\/p><\/li><li><p>Familiarity with outage management, control center environments, asset management, field operations, or utility operational processes is preferred.<\/p><\/li><li><p>PMP, PMI-ACP, Scrum Master, or equivalent project management certification is preferred.<\/p><\/li><li><p>Experience managing programs through SIT, UAT, deployment, release planning, and production go-live is preferred.<\/p><\/li><\/ul><p><\/p><p>The base salary for this position is $92,250 to $125,000 plus, incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p><\/p><p>The deadline to apply for this position is: 09\/06\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><p><\/p><p>#LI-Hybrid<\/p><p>#IOWA<\/p><p>#concentrix<\/p><p><\/p><p><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1759830\",\"location\":\"USA, Iowa\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-09-03T02:06:01.963+08:00\",\"created_at\":\"2026-09-01T04:04:01.376+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTAxNw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-IA-Work-at-Home\/Senior-IT-Project-Manager---Utility-Systems_R1759830-2\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Program Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Iowa\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"50301\",\"primary_location\":{\"id\":\"US-WAH-IOWA1-00\",\"wid\":\"b67da9176e3d1062f9e44173126cc36b\",\"descriptor\":\"USA IA Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"shaik.ahamed1@concentrix.com\"},\"first_name\":\"Ahamed, Shaik\"},\"categories\":[{\"descriptor\":\"CF Program Management\"}],\"recruiters\":[{\"id\":\"102068529\",\"wid\":\"f7e6b52f369c1000fbb5b38514b30000\",\"descriptor\":\"Shabnam Siddiqui (102068529)\"},{\"id\":\"102008848\",\"wid\":\"f81830f171380107b29e69b148670000\",\"descriptor\":\"Akhilesh Dhyani (102008848)\"},{\"id\":\"103385864\",\"wid\":\"864855068eed102625af2f3703330000\",\"descriptor\":\"Shaik Ahamed (103385864)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0359\",\"descriptor\":\"Sr. Project Manager (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385433\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-IA-Work-at-Home\/Senior-IT-Project-Manager---Utility-Systems_R1759830-2\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-IA-Work-at-Home\/Senior-IT-Project-Manager---Utility-Systems_R1759830-2\/apply\",\"job_requisition_id\":\"R1759830\"}],\"organizations\":[{\"wid\":\"31fcaa920650011aaff200ec2fa50000\",\"descriptor\":\"8748 - Northern Natural Gas Company - PUSA6616\",\"reference_id\":\"PUSA6616\",\"custom_reference_id\":\"PUSA6616\",\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"350fee0a5d79011ab1ac615bcb7b0000\",\"descriptor\":\"W0ZHL4 Nng Pmo Augmentation - James W\",\"reference_id\":\"W0ZHL4\",\"custom_reference_id\":\"W0ZHL4\",\"company_reference_id\":null},{\"wid\":\"1a48a07d65cf100bef1f992e043c0000\",\"descriptor\":\"COGS (CORP) Consulting SL\",\"reference_id\":\"CATCONSECTORDIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"salahuddin.khamruddin@concentrix.com\"},\"first_name\":\"Salahuddin Khamruddin (102011466)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1759830\",\"wid\":\"3188f717d9fa1029978f49d1ec030000\",\"descriptor\":\"Senior IT Project Manager \u2013 Utility Systems\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>Original JD<\/p><p><\/p><p><span><b>Job Title<\/b><\/span><\/p><p><span><b>Senior IT Project Manager \u2013 Utility Technology Programs<\/b><\/span><\/p><p><span>We are seeking an experienced <b>Senior IT Project Manager<\/b> to lead and deliver strategic <b>Utility Technology Programs<\/b> supporting electric utility operations and business transformation initiatives. The successful candidate will be responsible for managing end-to-end project execution, coordinating cross-functional teams, overseeing technology implementations, and ensuring successful delivery of complex enterprise programs across multiple utility business units.<\/span><\/p><p><span>This role requires strong project management expertise, utility industry knowledge, stakeholder management skills, and experience leading large-scale technology implementations through planning, testing, deployment, and production go-live.<\/span><\/p><p><span><b>Key Responsibilities<\/b><\/span><\/p><ul><li><span>Lead end-to-end delivery of utility technology and business transformation programs.<\/span><\/li><li><span>Develop and maintain project plans, schedules, budgets, resource forecasts, and status reporting.<\/span><\/li><li><span>Coordinate activities across business, IT, vendor, and operational teams.<\/span><\/li><li><span>Manage project scope, risks, issues, dependencies, and change requests.<\/span><\/li><li><span>Oversee System Integration Testing (SIT), User Acceptance Testing (UAT), deployment planning, and production readiness activities.<\/span><\/li><li><span>Facilitate project governance meetings and provide regular updates to executive leadership and client stakeholders.<\/span><\/li><li><span>Ensure alignment between business objectives, operational requirements, and technology solutions.<\/span><\/li><li><span>Drive issue resolution and decision-making across multiple stakeholder groups.<\/span><\/li><li><span>Manage vendor relationships and monitor delivery performance against program objectives.<\/span><\/li><li><span>Ensure compliance with project management standards, governance processes, and quality requirements.<\/span><\/li><li><span>Lead cross-functional teams in delivering utility modernization and operational technology initiatives.<\/span><\/li><\/ul><p><span><b>Required Qualifications<\/b><\/span><\/p><ul><li><span>Bachelor&#39;s degree in Information Technology, Engineering, Business, or a related field.<\/span><\/li><li><span>8&#43; years of IT Project Management experience delivering large-scale technology programs.<\/span><\/li><li><span>Proven experience managing enterprise application, system implementation, integration, or digital transformation projects.<\/span><\/li><li><span>Strong understanding of Agile, Waterfall, and Hybrid delivery methodologies.<\/span><\/li><li><span>Experience in project planning, budgeting, forecasting, risk management, and stakeholder engagement.<\/span><\/li><li><span>Excellent communication, presentation, facilitation, and leadership skills.<\/span><\/li><li><span>Experience managing distributed teams, vendors, and third-party partners.<\/span><\/li><\/ul><p><span><b>Preferred Qualifications<\/b><\/span><\/p><ul><li><span>Experience in the Electric Utility, Energy, Gas, Transmission, or Distribution industry.<\/span><\/li><li><span>Experience delivering Operational Technology (OT), utility operations, grid modernization, or enterprise technology initiatives.<\/span><\/li><li><span>Familiarity with utility operations, outage management, control center environments, asset management, or field operations.<\/span><\/li><li><span>PMP, PMI-ACP, Scrum Master, or equivalent project management certification.<\/span><\/li><li><span>Experience managing programs through SIT, UAT, deployment, and production go-live.<\/span><\/li><\/ul><p><span><b>Key Skills<\/b><\/span><\/p><ul><li><span>Project &amp; Program Management<\/span><\/li><li><span>Utility Technology Programs<\/span><\/li><li><span>Digital Transformation<\/span><\/li><li><span>Operational Technology (OT)<\/span><\/li><li><span>Stakeholder Management<\/span><\/li><li><span>Risk &amp; Issue Management<\/span><\/li><li><span>Vendor Management<\/span><\/li><li><span>SIT\/UAT Coordination<\/span><\/li><li><span>Release &amp; Deployment Planning<\/span><\/li><li><span>Budget &amp; Resource Management<\/span><\/li><li><span>Executive Reporting &amp; Governance<\/span><\/li><li><span>Cross-Functional Team Leadership<\/span><\/li><\/ul>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"824\",\"campaign_id\":\"25013\",\"campaign_title\":\"Software Engineer I (TCF) R1760215\",\"campaign_type\":\"job_application\",\"job_title\":\"Software Engineer I (Mainframe)\",\"street\":\"IND Hyderabad Raidurg Village B7 South Tower, Serilingampally Mandal Divya Sree Orion\",\"address\":\"IND Hyderabad Raidurg Village B7 South Tower, Serilingampally Mandal Divya Sree Orion\",\"city\":\"Hyderabad\",\"state\":\"Telang\u0101na\",\"postal_code\":\"500032\",\"region\":null,\"country\":\"India\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>\u2022 Cobol development experience in needed language or technology<br \/>\u2022 DB2 experience - writing COBOL programs that update and access DB2 databases<br \/>\u2022 Experience in supporting mainframe technologies including , VSAM, IBM JCL &amp; utilities<br \/>\u2022 Hands on experience in designing, developing and successful deployment of enhancements and projects.<\/p>\",\"ats_external_id\":\"R1760215\",\"location\":\"Hyderabad, Telang\u0101na\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-09-02T02:04:21.803+08:00\",\"created_at\":\"2026-09-01T02:03:58.009+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTAxMw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Hyderabad-Raidurg-Village-B7-South-Tower-Serilingampally-Mandal-Divya-Sree-Orion\/Software-Engineer-I--Mainframe-_R1760215\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Software Development\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"2ffb5dc89bc301077706db64f5d20000\",\"descriptor\":\"Concentrix Catalyst Technologies Private Limited\",\"reference_id\":\"PIN08\",\"organization_reference_id\":\"PIN08\"},\"location\":{\"city\":\"Hyderabad\",\"state\":\"Telang\u0101na\",\"country\":{\"wid\":\"c4f78be1a8f14da0ab49ce1162348a5e\",\"iso2\":\"IN\",\"iso3\":\"IND\",\"descriptor\":\"India\",\"iso_numeric\":\"356\"},\"postal_code\":\"500032\",\"primary_location\":{\"id\":\"IN-HYD-RAIDU-03\",\"wid\":\"8a88e957a11f010fb8c6297898970000\",\"descriptor\":\"IND Hyderabad Raidurg Village B7 South Tower, Serilingampally Mandal Divya Sree Orion\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"anitha.ravisankar@concentrix.com\"},\"first_name\":\"Ravisankar, Anitha\"},\"categories\":[{\"descriptor\":\"CF Software Development\"}],\"recruiters\":[{\"id\":\"102012320\",\"wid\":\"f81830f171380107b56fde29fe540000\",\"descriptor\":\"Anitha Ravisankar (102012320)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0005\",\"descriptor\":\"Software Engineer I (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385295\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Hyderabad-Raidurg-Village-B7-South-Tower-Serilingampally-Mandal-Divya-Sree-Orion\/Software-Engineer-I--Mainframe-_R1760215\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Hyderabad-Raidurg-Village-B7-South-Tower-Serilingampally-Mandal-Divya-Sree-Orion\/Software-Engineer-I--Mainframe-_R1760215\/apply\",\"job_requisition_id\":\"R1760215\"}],\"organizations\":[{\"wid\":\"44f003934e0d1008537a04745b360000\",\"descriptor\":\"W100VV Valstone: PST Commercial\",\"reference_id\":\"W100VV\",\"custom_reference_id\":\"W100VV\",\"company_reference_id\":null},{\"wid\":\"f699a771a8f11007bf617eab162e0000\",\"descriptor\":\"26183 - Valstone - 980009523\",\"reference_id\":\"980009523\",\"custom_reference_id\":\"980009523\",\"company_reference_id\":null},{\"wid\":\"30665b72e7e6101d3511d434f3b90000\",\"descriptor\":\"CAT-ITES\",\"reference_id\":\"CAT-ITES\",\"custom_reference_id\":\"CAT-ITES\",\"company_reference_id\":null},{\"wid\":\"5bf9c50ec22410097a75ce41f9390000\",\"descriptor\":\"COGS (CORP) Digital Experiences SL\",\"reference_id\":\"CORCATCONTCOMM\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"2ffb5dc89bc301077706db64f5d20000\",\"descriptor\":\"Concentrix Catalyst Technologies Private Limited\",\"reference_id\":\"PIN08\",\"custom_reference_id\":null,\"company_reference_id\":\"PIN08\"},{\"wid\":\"ec92da5878d61021c4194add48340000\",\"descriptor\":\"PS Technology: Commercial\",\"reference_id\":\"PS Technology: Commercial_20250204_IND\",\"custom_reference_id\":\"PS Technology: Commercial_20250204_IND\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"razvi.syed@concentrix.com\"},\"first_name\":\"Razvi Syed (102011079)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1760215\",\"wid\":\"2958163de10f102990c7f0b4e87f0000\",\"descriptor\":\"Software Engineer I (Mainframe)\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-5\",\"compensation_grade\":{\"id\":\"CF Grade_T10\",\"wid\":\"b22f09b1fcbb101076a94c552d690000\",\"descriptor\":\"Grade T10\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"825\",\"campaign_id\":\"25012\",\"campaign_title\":\"Professional II, External Marketing R1760186\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Marketing Manager\",\"street\":\"CAN ON Work-at-Home\",\"address\":\"CAN ON Work-at-Home\",\"city\":\"CAN\",\"state\":\"Ontario\",\"postal_code\":\"L5B 1R6\",\"region\":null,\"country\":\"Canada\",\"short_description\":\"\",\"long_description\":\"<p>We&#39;re Concentrix. The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.<\/p><p>Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as &#34;World&#39;s Best Workplaces,&#34; \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.<\/p><p>Join us and be part of this journey towards greater opportunities and brighter futures.<\/p><p><\/p><p>Our growth depends on the strength of our client relationships and the stories we tell about the work we deliver.<br \/>We are looking for an experienced Customer Marketing Manager who knows how to turn client success into market credibility. This role sits at the intersection of Sales, Account Management, Delivery and Marketing. You will identify the right stories, secure the right approvals and ensure we show up with credible, referenceable proof.<br \/>You bring positive, client-friendly energy. You are confident, professional and easy to work with. You know how to build trust quickly and navigate approvals without friction.<\/p><p><\/p><p>This is not an entry-level advocacy role. We need someone who has built case study pipelines, managed references and worked confidently with enterprise clients before.<br \/>The mandate is clear: Surface the right wins. Build advocacy. Strengthen credibility in the market.<\/p><p><\/p><p><b>What you will do in this role<\/b><\/p><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.<\/p><p><\/p><p><b>Identify and Activate New Logo and Project Wins<\/b><\/p><p>\u2022 Partner with Sellers and Account Managers to identify new logo wins and significant project milestones.<br \/>\u2022 Assess opportunities for website announcements, news releases and coordinated communications.<br \/>\u2022 Work with PR and Communications teams to amplify client stories appropriately.<br \/>\u2022 Engage clients professionally and positively to secure approvals and participation.<\/p><p><b>Build High-Impact Case Studies and Client Stories<\/b><\/p><p>\u2022 Proactively identify strong case study and reference opportunities across services and product engagements.<br \/>\u2022 Develop written, video and presentation-ready client stories.<br \/>\u2022 Ensure stories are commercially relevant and aligned to priority industries and propositions.<br \/>\u2022 Maintain a structured pipeline of publishable and referenceable content.<\/p><p><b>Develop and Manage Customer Advocacy Programmes<\/b><\/p><p>\u2022 Build and scale a structured client reference programme that supports Sales and Marketing.<br \/>\u2022 Recruit and nurture client advocates for speaking engagements, events and PR opportunities.<br \/>\u2022 Develop Customer Advisory Boards or similar engagement forums where appropriate.<br \/>\u2022 Track reference usage and ensure a positive, professional client experience throughout.<\/p><p><b>Work Cross-Functionally with Commercial Teams<\/b><\/p><p>\u2022 Build strong relationships with Sellers, Account Managers and Delivery teams.<br \/>\u2022 Educate internal teams on how and when to surface client stories.<br \/>\u2022 Balance commercial ambition with client relationship sensitivity.<\/p><p><b>Support Awards and Industry Recognition<\/b><\/p><p>\u2022 Identify opportunities for joint client awards and industry recognition programmes.<br \/>\u2022 Partner with PR and Marketing to manage submissions.<br \/>\u2022 Ensure client success is visible in the right forums.<\/p><p><b>Objectives &amp; Measures of Success<\/b><\/p><p>\u2022 Increased volume and quality of referenceable client stories.<br \/>\u2022 Growth in published case studies aligned to strategic industries and growth areas.<br \/>\u2022 Increased availability and responsiveness of client references for Sales.<br \/>\u2022 Successful coordination of client announcements and milestone communications.<br \/>\u2022 Strong internal feedback from Sellers and Account Managers.<br \/>\u2022 Positive feedback from clients participating in advocacy programmes.<\/p><p><\/p><p><b>Your qualifications <\/b><\/p><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/p><p><\/p><p>Concentrix is a great match if you have:<\/p><p><\/p><p><b>Essential<\/b><\/p><p>\u2022 Fluent English speaker<\/p><p>Proven experience in a B2B Customer Marketing, Advocacy or Reference Management role.<br \/>\u2022 Experience working in enterprise services, SaaS or technology environments.<br \/>\u2022 Demonstrable track record building and managing client case study and reference programmes.<br \/>\u2022 Experience working directly with Sales and Account Management teams.<br \/>\u2022 Strong stakeholder management skills, including navigating client approvals and sensitivities.<br \/>\u2022 Excellent written communication skills with strong commercial judgement.<br \/>\u2022 Professional presence and confident client-facing communication style.<\/p><p><b>Highly Desirable<\/b><\/p><p>\u2022 Experience in both services and product-led environments.<br \/>\u2022 Exposure to enterprise PR and communications processes.<br \/>\u2022 Experience establishing or managing Customer Advisory Boards.<br \/>\u2022 Familiarity with CRM systems and reference tracking tools.<\/p><p><b>Core Competencies &amp; Leadership Capabilities<\/b><\/p><p>\u2022 Positive, client-friendly energy.<br \/>\u2022 Commercially aware and relationship-focused.<br \/>\u2022 Confident engaging senior client stakeholders.<br \/>\u2022 Highly organised and process-oriented.<br \/>\u2022 Proactive and opportunity-driven.<br \/>\u2022 Trusted partner to Sales and Account teams.<\/p><p><\/p><p><\/p><p><b>The base salary range for this position is $80,000 - $100,000 plus incentives<\/b> that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p><\/p><p>The deadline for applying for this position is: <b>September 14th, 2026<\/b>. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><p><\/p><p><b>Physical and Mental Requirements:\u00a0<\/b><br \/>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br \/><b>Equal Opportunity Statement<\/b><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><b>Reasonable Accommodation Statement<\/b><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a href=\\\"mailto:app.acco&#64;concentrix.com\\\" target=\\\"_blank\\\">app.acco&#64;concentrix.com<\/a>.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><b>Artificial Intelligence (AI)<\/b><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p><\/p><p><b>Work Authorization<\/b><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces\/territories: <a href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/alberta.html\\\" target=\\\"_blank\\\"><span>AB<\/span><\/a>, <a href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/british-columbia.html\\\" target=\\\"_blank\\\"><span>BC<\/span><\/a>, <a href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/manitoba.html\\\" target=\\\"_blank\\\"><span>MB<\/span><\/a>, NB, <a href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/newfoundland-labrador.html\\\" target=\\\"_blank\\\"><span>NL<\/span><\/a>, <a href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/nova-scotia.html\\\" target=\\\"_blank\\\"><span>NS<\/span><\/a>, <a href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/ontario.html\\\" target=\\\"_blank\\\"><span>ON<\/span><\/a>, <a href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/prince-edward-island.html\\\" target=\\\"_blank\\\"><span>PE<\/span><\/a>, and <a href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/saskatchewan.html\\\" target=\\\"_blank\\\"><span>SK<\/span><\/a>.<br \/><br \/><b>For further information on available work provinces and Equal Employment Opportunity as an applicant, please click <\/b><a href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\" target=\\\"_blank\\\"><b>HERE<\/b><\/a><b>.<\/b><\/p><p><b>Physical and Mental Requirements:\u00a0<\/b><br \/>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br \/><b>Equal Opportunity Statement<\/b><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><b>Reasonable Accommodation Statement<\/b><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a href=\\\"mailto:app.acco@concentrix.com\\\" target=\\\"_blank\\\">app.acco@concentrix.com<\/a>.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><b>Artificial Intelligence (AI)<\/b><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p><\/p><p><b>Work Authorization<\/b><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces\/territories: <a href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/alberta.html\\\" target=\\\"_blank\\\"><span>AB<\/span><\/a>, <a href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/british-columbia.html\\\" target=\\\"_blank\\\"><span>BC<\/span><\/a>, <a href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/manitoba.html\\\" target=\\\"_blank\\\"><span>MB<\/span><\/a>, NB, <a href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/newfoundland-labrador.html\\\" target=\\\"_blank\\\"><span>NL<\/span><\/a>, <a href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/nova-scotia.html\\\" target=\\\"_blank\\\"><span>NS<\/span><\/a>, <a href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/ontario.html\\\" target=\\\"_blank\\\"><span>ON<\/span><\/a>, <a href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/prince-edward-island.html\\\" target=\\\"_blank\\\"><span>PE<\/span><\/a>, and <a href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/saskatchewan.html\\\" target=\\\"_blank\\\"><span>SK<\/span><\/a>.<br \/><br \/><b>For further information on available work provinces and Equal Employment Opportunity as an applicant, please click <\/b><a href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\" target=\\\"_blank\\\"><b>HERE<\/b><\/a><b>.<\/b><\/p><p style=\\\"text-align:inherit\\\"><\/p><p style=\\\"text-align:left\\\">Location:<\/p>CAN, ON, Work-at-Home<p style=\\\"text-align:inherit\\\"><\/p><p style=\\\"text-align:left\\\">Language Requirements:<\/p><p style=\\\"text-align:inherit\\\"><\/p><p style=\\\"text-align:left\\\">Time Type:<\/p>Full time<p><\/p><p><\/p><p><b>Physical and Mental Requirements:\u00a0<br \/><\/b><br \/>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br \/><b>Equal Opportunity Statement:<\/b><\/p><p><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><b>Reasonable Accommodation Statement:<\/b><\/p><p><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a>.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><b>Artificial Intelligence (AI):<\/b><\/p><p><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><\/p><p><b>Work Authorization:<\/b><\/p><p><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces\/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.<\/p><p><b><br \/>For further information on available work provinces and Equal Employment Opportunity as an applicant, please click<\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u> HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1760186\",\"location\":\"CAN, Ontario\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-09-01T02:05:02.780+08:00\",\"created_at\":\"2026-09-01T02:03:57.059+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTAxMg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/CAN-ON-Work-at-Home\/Customer-Marketing-Manager_R1760186\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"External Marketing\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"CAN\",\"state\":\"Ontario\",\"country\":{\"wid\":\"a30a87ed25634629aa6c3958aa2b91ea\",\"iso2\":\"CA\",\"iso3\":\"CAN\",\"descriptor\":\"Canada\",\"iso_numeric\":\"124\"},\"postal_code\":\"L5B 1R6\",\"primary_location\":{\"id\":\"CA-WAH-ONTAR-00\",\"wid\":\"b67da9176e3d1062f9df0a5636e1be6e\",\"descriptor\":\"CAN ON Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"maria.carretero@concentrix.com\"},\"first_name\":\"Carretero Toro, Maria del Rosario\"},\"categories\":[{\"descriptor\":\"CF External Marketing\"}],\"recruiters\":[{\"id\":\"101488186\",\"wid\":\"741a885457d5016369f961a7b83763d5\",\"descriptor\":\"Maria Carretero Toro (101488186)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0408\",\"descriptor\":\"Professional II, External Marketing\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385146\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/CAN-ON-Work-at-Home\/Customer-Marketing-Manager_R1760186\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/CAN-ON-Work-at-Home\/Customer-Marketing-Manager_R1760186\/apply\",\"job_requisition_id\":\"R1760186\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"sarah.cassidy@concentrix.com\"},\"first_name\":\"Sarah Cassidy (791835)\"},\"category_groups\":[{\"id\":\"CF Marketing_Communications Group\",\"wid\":\"0227dc387a0901ec82e6dbf1ec6531e6\",\"descriptor\":\"Marketing & Communications Group\"}],\"job_requisition\":{\"id\":\"R1760186\",\"wid\":\"d5384893435110298ce5073050a50000\",\"descriptor\":\"Customer Marketing Manager\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-15\",\"compensation_grade\":{\"id\":\"CF Grade_8B\",\"wid\":\"0227dc387a0901afed42c8f6e0656d35\",\"descriptor\":\"Grade 8B\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"826\",\"campaign_id\":\"25009\",\"campaign_title\":\"Sr. Project Manager (TCF) R1759929\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior IT Project Manager \u2013 HCM Transformation\",\"street\":\"USA OR Work-at-Home\",\"address\":\"USA OR Work-at-Home\",\"city\":\"USA\",\"state\":\"Oregon\",\"postal_code\":\"97301\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<h2><\/h2><h2><\/h2><h2><b>Title:<\/b>\u00a0<span><span><b>Senior IT Project Manager \u2013 HCM Transformation<\/b><\/span><\/span><br \/><b>Location:<\/b><span> <b>Portland, OR<\/b><\/span><b><b> <\/b>- Hybrid role (3 days onsite\/week)<\/b><\/h2><p><\/p><p><span><span>We are seeking an experienced <b>Senior IT Project Manager \u2013 HCM Transformation<\/b> to lead complex Human Capital Management technology programs that support HR, workforce management, and digital transformation initiatives. This role will oversee technology implementations, process improvements, system integrations, and business change activities across cross-functional teams.<\/span><\/span><\/p><p><span><span>The ideal candidate brings deep IT project management experience, strong Agile delivery capabilities, hands-on Azure DevOps expertise, and a proven track record delivering large-scale HCM, HRIS, or workforce transformation programs.<\/span><\/span><\/p><h2><\/h2><h2><\/h2><h2><span><span><b>Responsibilities<\/b><\/span><\/span><\/h2><ul><li><span>Lead HCM and HR technology transformation initiatives from planning through delivery and adoption.<\/span><\/li><li><span>Manage project scope, schedules, budgets, resources, milestones, dependencies, and delivery plans.<\/span><\/li><li><span>Drive Agile project delivery across business, HR, IT, and vendor teams.<\/span><\/li><li><span>Use Azure DevOps, ADO, to manage sprint planning, backlog tracking, reporting, governance, and delivery visibility.<\/span><\/li><li><span>Coordinate with HR, business, technology, and vendor stakeholders to align priorities and execution plans.<\/span><\/li><li><span>Lead requirements planning, SIT, UAT, deployment readiness, release coordination, and change management activities.<\/span><\/li><li><span>Facilitate governance forums, working sessions, status reviews, and executive-level communications.<\/span><\/li><li><span>Identify, track, and resolve risks, issues, assumptions, and dependencies with clear mitigation plans.<\/span><\/li><li><span>Support successful adoption of new solutions, tools, and business process improvements.<\/span><\/li><li><span>Partner with stakeholders to ensure delivery outcomes align with program goals and business expectations.<\/span><\/li><\/ul><h2><\/h2><h2><\/h2><h2><span><span><b>Qualifications<\/b><\/span><\/span><\/h2><ul><li><span>8&#43; years of IT Project Management experience.<\/span><\/li><li><span>Mandatory Agile project delivery experience.<\/span><\/li><li><span>Mandatory hands-on Azure DevOps, ADO, experience.<\/span><\/li><li><span>Experience managing HCM, HRIS, or workforce transformation initiatives.<\/span><\/li><li><span>Strong experience leading HR technology programs and large-scale implementation efforts.<\/span><\/li><li><span>Demonstrated ability to manage stakeholders across business, technology, HR, and vendor teams.<\/span><\/li><li><span>Strong risk, issue, dependency, and change management experience.<\/span><\/li><li><span>Experience leading SIT, UAT, deployment, and business readiness activities.<\/span><\/li><li><span>Excellent communication, facilitation, executive reporting, and stakeholder engagement skills.<\/span><\/li><li><span>Ability to manage complex priorities in a fast-paced, transformation-focused environment.<\/span><\/li><\/ul><h2><\/h2><h2><\/h2><h2><span><span><b>Preferred Qualifications<\/b><\/span><\/span><\/h2><ul><li><span>Experience with Workday, SAP SuccessFactors, Oracle HCM, UKG, or similar HCM platforms.<\/span><\/li><li><span>Experience managing payroll, talent management, recruiting, benefits, or workforce management programs.<\/span><\/li><li><span>PMP, PMI-ACP, SAFe, or similar certification.<\/span><\/li><\/ul><p><\/p><p>The base salary for this position is $92,250 to $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p><\/p><p>The deadline to apply for this position is: 09\/07\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. <b> <\/b><\/p><p><\/p><p><b>#LI-Hybrid<\/b><\/p><p><b>#PortlandOR<\/b><\/p><p><b>#Concentrix<\/b><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1759929\",\"location\":\"USA, Oregon\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-09-03T06:07:15.434+08:00\",\"created_at\":\"2026-09-01T00:06:46.488+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTAwOQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OR-Work-at-Home\/Senior-IT-Project-Manager---HCM-Transformation_R1759929\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Program Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Oregon\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"97301\",\"primary_location\":{\"id\":\"US-WAH-OREGO-00\",\"wid\":\"b67da9176e3d1062f9ded123cc3ebe14\",\"descriptor\":\"USA OR Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"shaik.ahamed1@concentrix.com\"},\"first_name\":\"Ahamed, Shaik\"},\"categories\":[{\"descriptor\":\"CF Program Management\"}],\"recruiters\":[{\"id\":\"102068529\",\"wid\":\"f7e6b52f369c1000fbb5b38514b30000\",\"descriptor\":\"Shabnam Siddiqui (102068529)\"},{\"id\":\"102008848\",\"wid\":\"f81830f171380107b29e69b148670000\",\"descriptor\":\"Akhilesh Dhyani (102008848)\"},{\"id\":\"103385864\",\"wid\":\"864855068eed102625af2f3703330000\",\"descriptor\":\"Shaik Ahamed (103385864)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0359\",\"descriptor\":\"Sr. Project Manager (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385550\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OR-Work-at-Home\/Senior-IT-Project-Manager---HCM-Transformation_R1759929\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OR-Work-at-Home\/Senior-IT-Project-Manager---HCM-Transformation_R1759929\/apply\",\"job_requisition_id\":\"R1759929\"}],\"organizations\":[{\"wid\":\"31fcaa920650011aaff200ec2fa50000\",\"descriptor\":\"8748 - Northern Natural Gas Company - PUSA6616\",\"reference_id\":\"PUSA6616\",\"custom_reference_id\":\"PUSA6616\",\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"350fee0a5d79011ab1ac615bcb7b0000\",\"descriptor\":\"W0ZHL4 Nng Pmo Augmentation - James W\",\"reference_id\":\"W0ZHL4\",\"custom_reference_id\":\"W0ZHL4\",\"company_reference_id\":null},{\"wid\":\"1a48a07d65cf100bef1f992e043c0000\",\"descriptor\":\"COGS (CORP) Consulting SL\",\"reference_id\":\"CATCONSECTORDIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"salahuddin.khamruddin@concentrix.com\"},\"first_name\":\"Salahuddin Khamruddin (102011466)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1759929\",\"wid\":\"eb24d33ed2b6102986f87c233e1e0000\",\"descriptor\":\"Senior IT Project Manager \u2013 HCM Transformation\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>Original JD<\/p><div><h2>Position Summary<\/h2><p>We are seeking an experienced <b>Senior IT Project Manager<\/b> to lead Human Capital Management (HCM) transformation programs. The candidate will oversee technology implementations, process improvements, system integrations, and digital initiatives supporting HR and workforce management functions.<\/p><p>The ideal candidate must have strong Agile delivery experience, hands-on Azure DevOps (ADO) expertise, and a successful track record managing large-scale HCM implementations and transformations.<\/p><p><\/p><h2>Key Responsibilities<\/h2><ul><li>Lead HCM and HR technology transformation initiatives.<\/li><li>Manage project scope, schedule, budget, resources, and delivery plans.<\/li><li>Drive Agile project delivery across business and IT teams.<\/li><li>Utilize Azure DevOps (ADO) for sprint management, backlog tracking, reporting, and governance.<\/li><li>Coordinate HR, business, technology, and vendor stakeholders.<\/li><li>Lead requirements, testing, deployment, and change management activities.<\/li><li>Facilitate governance meetings and executive-level communications.<\/li><li>Identify risks, issues, and dependencies and develop mitigation plans.<\/li><li>Ensure successful adoption of solutions and business process improvements.<\/li><\/ul><p><\/p><h2>Required Qualifications<\/h2><ul><li><b>12&#43; years of IT Project Management experience.<\/b><\/li><li><b>Agile project delivery experience (Mandatory).<\/b><\/li><li><b>Hands-on Azure DevOps (ADO) experience (Mandatory).<\/b><\/li><li>Experience managing HCM, HRIS, or workforce transformation initiatives.<\/li><li>Strong communication and stakeholder management skills.<\/li><\/ul><p><\/p><h2>Preferred Qualifications<\/h2><ul><li>Experience with Workday, SAP SuccessFactors, Oracle HCM, UKG, or similar HCM platforms.<\/li><li>Experience managing payroll, talent management, recruiting, benefits, or workforce management programs.<\/li><li>PMP, PMI-ACP, SAFe, or similar certification.<\/li><\/ul><p><\/p><h2>Mandatory Skills<\/h2><ul><li>IT Project Management (12&#43; Years)<\/li><li>Agile Delivery<\/li><li>Azure DevOps (ADO)<\/li><li>HCM Transformation<\/li><li>HR Technology Programs<\/li><li>Stakeholder Management<\/li><li>Risk &amp; Issue Management<\/li><li>Change Management<\/li><li>SIT\/UAT Management<\/li><\/ul><\/div>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"827\",\"campaign_id\":\"25008\",\"campaign_title\":\"Sr. Project Manager (TCF) R1759931\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior IT Project Manager \u2013 Supply Chain Transformation\",\"street\":\"USA OR Work-at-Home\",\"address\":\"USA OR Work-at-Home\",\"city\":\"USA\",\"state\":\"Oregon\",\"postal_code\":\"97301\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<div><h2><\/h2><h2><b>Title:<\/b>\u00a0<b>Senior IT Project Manager \u2013 <\/b><b><span><span>Supply Chain Transformation<\/span><\/span><\/b><br \/><b>Location:<\/b> <b>Portland, OR - Hybrid role (3 days onsite\/week)<\/b><\/h2><h2><\/h2><h3><span><span><b>Position Summary<\/b><\/span><\/span><\/h3><p><span><span>We are seeking an experienced <b>Senior IT Project Manager<\/b> to lead high-impact Supply Chain Transformation initiatives across procurement, inventory management, logistics, supplier management, and enterprise technology modernization. In this role, you will guide large-scale programs that optimize business operations, improve end-to-end supply chain processes, and connect business objectives with practical, scalable technology solutions.<\/span><\/span><\/p><p><span><span>This is an opportunity for a seasoned project leader with deep IT project management experience, strong Agile delivery expertise, and hands-on Azure DevOps experience to drive transformation in a fast-moving, collaborative environment.<\/span><\/span><\/p><h3><\/h3><h3><span><span><b>Responsibilities<\/b><\/span><\/span><\/h3><ul><li><span>Lead complex Supply Chain Transformation programs and strategic technology initiatives from planning through delivery.<\/span><\/li><li><span>Manage project scope, schedules, budgets, resources, milestones, and overall delivery performance.<\/span><\/li><li><span>Drive Agile project execution, sprint planning, backlog management, release coordination, and continuous improvement practices.<\/span><\/li><li><span>Use Azure DevOps to manage backlogs, sprint plans, delivery tracking, reporting, and release visibility.<\/span><\/li><li><span>Partner closely with business, technology, vendor, operations, and executive stakeholders to align priorities and outcomes.<\/span><\/li><li><span>Oversee enterprise application implementations, system integrations, testing, deployment activities, and post-launch stabilization.<\/span><\/li><li><span>Manage risks, issues, dependencies, decisions, and mitigation plans with clear ownership and follow-through.<\/span><\/li><li><span>Lead executive-level communications, status reporting, governance forums, and project updates.<\/span><\/li><li><span>Ensure technology solutions support business goals across procurement, logistics, inventory, warehouse, and supplier management processes.<\/span><\/li><li><span>Support organizational change management, stakeholder readiness, training coordination, and user adoption.<\/span><\/li><li><span>Coordinate vendor deliverables, resource planning, financial tracking, and cross-functional project execution.<\/span><\/li><li><span>Guide SIT, UAT, deployment planning, defect triage, and release readiness activities.<\/span><\/li><\/ul><h3><\/h3><h3><span><span><b>Qualifications<\/b><\/span><\/span><\/h3><ul><li><span>8&#43; years of IT Project Management experience leading enterprise technology initiatives.<\/span><\/li><li><span>Mandatory experience delivering projects using Agile methodologies.<\/span><\/li><li><span>Mandatory hands-on experience with Azure DevOps, including backlog, sprint, release, and reporting management.<\/span><\/li><li><span>Experience managing Supply Chain Transformation programs or enterprise application implementation projects.<\/span><\/li><li><span>Strong understanding of project governance, delivery planning, risk management, financial management, and resource coordination.<\/span><\/li><li><span>Experience working with business and technology teams to translate strategic objectives into actionable delivery plans.<\/span><\/li><li><span>Proven ability to manage executive stakeholders, vendor partners, distributed teams, and competing priorities.<\/span><\/li><li><span>Strong leadership, communication, facilitation, problem-solving, and stakeholder management skills.<\/span><\/li><li><span>Experience supporting system integration, SIT, UAT, deployment, and production readiness activities.<\/span><\/li><li><span>Experience with procurement, inventory management, logistics, warehouse management, or supplier management initiatives preferred.<\/span><\/li><li><span>Experience with SAP, Oracle, Microsoft Dynamics, Blue Yonder, Manhattan, or similar Supply Chain platforms preferred.<\/span><\/li><li><span>PMP, PMI-ACP, SAFe, or similar certification preferred.<\/span><\/li><\/ul><ul><\/ul><\/div><p><\/p><p>The base salary for this position is $92,250 to $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p><\/p><p>The deadline to apply for this position is: 09\/07\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. <b> <\/b><\/p><p><\/p><p><b>#LI-Hybrid<\/b><\/p><p><b>#PortlandOR<\/b><\/p><p><b>#Concentrix<\/b><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1759931\",\"location\":\"USA, Oregon\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-09-03T06:07:15.267+08:00\",\"created_at\":\"2026-09-01T00:06:46.194+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNTAwOA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OR-Work-at-Home\/Senior-IT-Project-Manager---Supply-Chain-Transformation_R1759931\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Program Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Oregon\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"97301\",\"primary_location\":{\"id\":\"US-WAH-OREGO-00\",\"wid\":\"b67da9176e3d1062f9ded123cc3ebe14\",\"descriptor\":\"USA OR Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"shaik.ahamed1@concentrix.com\"},\"first_name\":\"Ahamed, Shaik\"},\"categories\":[{\"descriptor\":\"CF Program Management\"}],\"recruiters\":[{\"id\":\"102068529\",\"wid\":\"f7e6b52f369c1000fbb5b38514b30000\",\"descriptor\":\"Shabnam Siddiqui (102068529)\"},{\"id\":\"102008848\",\"wid\":\"f81830f171380107b29e69b148670000\",\"descriptor\":\"Akhilesh Dhyani (102008848)\"},{\"id\":\"103385864\",\"wid\":\"864855068eed102625af2f3703330000\",\"descriptor\":\"Shaik Ahamed (103385864)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0359\",\"descriptor\":\"Sr. Project Manager (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385597\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OR-Work-at-Home\/Senior-IT-Project-Manager---Supply-Chain-Transformation_R1759931\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OR-Work-at-Home\/Senior-IT-Project-Manager---Supply-Chain-Transformation_R1759931\/apply\",\"job_requisition_id\":\"R1759931\"}],\"organizations\":[{\"wid\":\"31fcaa920650011aaff200ec2fa50000\",\"descriptor\":\"8748 - Northern Natural Gas Company - PUSA6616\",\"reference_id\":\"PUSA6616\",\"custom_reference_id\":\"PUSA6616\",\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"350fee0a5d79011ab1ac615bcb7b0000\",\"descriptor\":\"W0ZHL4 Nng Pmo Augmentation - James W\",\"reference_id\":\"W0ZHL4\",\"custom_reference_id\":\"W0ZHL4\",\"company_reference_id\":null},{\"wid\":\"1a48a07d65cf100bef1f992e043c0000\",\"descriptor\":\"COGS (CORP) Consulting SL\",\"reference_id\":\"CATCONSECTORDIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"salahuddin.khamruddin@concentrix.com\"},\"first_name\":\"Salahuddin Khamruddin (102011466)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1759931\",\"wid\":\"644df1252b021029861e1fb9c3a50000\",\"descriptor\":\"Senior IT Project Manager \u2013 Supply Chain Transformation\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>Original JD:<\/p><h2>Position Summary<\/h2><p>We are seeking an experienced <b>Senior IT Project Manager<\/b> to lead Supply Chain Transformation initiatives focused on procurement, inventory management, logistics, supplier management, and enterprise technology modernization. The successful candidate will manage large-scale projects that optimize business operations and improve end-to-end supply chain processes.<\/p><p>This role requires extensive project management experience, strong Agile delivery expertise, and hands-on Azure DevOps (ADO) experience.<\/p><p><\/p><h2>Key Responsibilities<\/h2><ul><li>Lead Supply Chain Transformation programs and strategic initiatives.<\/li><li>Manage project scope, schedules, budgets, resources, and delivery milestones.<\/li><li>Drive Agile project execution and continuous improvement practices.<\/li><li>Utilize Azure DevOps (ADO) to manage backlogs, sprint plans, releases, and reporting.<\/li><li>Coordinate business, technology, vendor, and operational teams.<\/li><li>Oversee system implementations, integrations, testing, and deployment activities.<\/li><li>Manage risks, issues, dependencies, and executive communications.<\/li><li>Ensure alignment between business objectives and technology solutions.<\/li><li>Support organizational change management and user adoption.<\/li><\/ul><p><\/p><h2>Required Qualifications<\/h2><ul><li><b>12&#43; years of IT Project Management experience.<\/b><\/li><li><b>Agile project delivery experience (Mandatory).<\/b><\/li><li><b>Hands-on Azure DevOps (ADO) experience (Mandatory).<\/b><\/li><li>Experience managing Supply Chain Transformation or enterprise application programs.<\/li><li>Strong leadership, communication, and stakeholder management skills.<\/li><\/ul><p><\/p><h2>Preferred Qualifications<\/h2><ul><li>Experience with SAP, Oracle, Microsoft Dynamics, Blue Yonder, Manhattan, or similar Supply Chain platforms.<\/li><li>Experience in procurement, inventory, logistics, warehouse management, or supplier management initiatives.<\/li><li>PMP, PMI-ACP, SAFe, or similar certification.<\/li><\/ul><p><\/p><h2>Mandatory Skills<\/h2><ul><li>IT Project Management (12&#43; Years)<\/li><li>Agile Delivery<\/li><li>Azure DevOps (ADO)<\/li><li>Supply Chain Transformation<\/li><li>Enterprise Applications<\/li><li>Vendor Management<\/li><li>Resource &amp; Financial Management<\/li><li>Risk &amp; Issue Management<\/li><li>System Integration<\/li><li>SIT\/UAT Management<\/li><\/ul>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"828\",\"campaign_id\":\"24990\",\"campaign_title\":\"Team Leader, B2B Sales R1758624\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader B2B Sales\",\"street\":\"GRC Athens - Minwos 10-16\",\"address\":\"GRC Athens - Minwos 10-16\",\"city\":\"Athens\",\"state\":null,\"postal_code\":\"11743\",\"region\":null,\"country\":\"Greece\",\"short_description\":\"The Team Leader, B2B Sales is responsible for guiding and supporting the sales team to ensure performance goals are met. This position manages day-to-day operations by providing expertise, facilitating communication, and promoting a positive team environment. Additionally, the Team Leader oversees service delivery and ensures adherence to organizational standards and expectations.\",\"long_description\":\"<ul><li><p>Lead, develop, and motivate the team to achieve business objectives and weekly, monthly, and quarterly performance targets while maintaining high customer satisfaction.<\/p><\/li><li><p>Provide accurate sales forecasts, execute required customer success motions, and ensure CRM data is accurate and up to date.<\/p><\/li><li><p>Monitor team productivity, conduct regular performance reviews, and provide ongoing coaching and development.<\/p><\/li><li><p>Analyze performance data, customer insights, and market trends to implement sales strategies and best practices across assigned territories.<\/p><\/li><li><p>Maintain a strong understanding of client products, services, and industry trends, ensuring the team remains informed and competitive.<\/p><\/li><li><p>Manage client relationships effectively, identifying revenue growth opportunities and communicating business objectives and performance results.<\/p><\/li><li><p>Ensure alignment with operating plans, sales targets, and client performance targets (CPTs).<\/p><\/li><li><p>Collaborate with internal teams and external partners to deliver effective coaching, training, and development programs focused on customer success and revenue retention.<\/p><\/li><li><p>Coordinate team incentives and Sales Performance Incentive Fund (SPIF) programs.<\/p><\/li><li><p>Work cross-functionally to optimize sales processes, improve operational efficiency, and enhance the customer experience.<\/p><\/li><li><p>Lead the team in influencing buying and renewal decisions to drive customer satisfaction, retention, and business growth.<\/p><\/li><\/ul><p><\/p><p><b>Candidate Profile:<\/b><\/p><ul><li><p>Minimum 3 years of proven work experience in a sales leadership role (or similar)<\/p><\/li><li><p>Must be well-versed in High Performance Selling methodologies<\/p><\/li><li><p>Results-driven, analytically proficient, strategically minded with an operational outlook<\/p><\/li><li><p>Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment<\/p><\/li><li><p>Ability to maximize revenue through best practices<\/p><\/li><li><p>Execute high level of independent judgement and critical thinking<\/p><\/li><li><p>Strong written and verbal communication skills in both <b>English C1\/C2 and Spanish (C1) or Italian (C1).<\/b><\/p><\/li><li><p>\u2022 Willingness to work on site from our office in Athens<\/p><\/li><\/ul><p><\/p><p><\/p><p><b>[INTERNAL ONY]<\/b><\/p><p><b>Requirements<\/b>:<\/p><ul><li><p>6 months in company with proven previous experience in targeted role OR 9 month in company<\/p><\/li><li><p>KPI Performance above Teams Average in the last 6 months<\/p><\/li><li><p>No absenteeism in the last 6 months<\/p><\/li><li><p>No disciplinary actions for the last 6 months<\/p><\/li><\/ul>\",\"ats_external_id\":\"R1758624\",\"location\":\"Athens\",\"job_type\":\"full_time\",\"salary\":\"1500\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-09-01T00:06:41.305+08:00\",\"created_at\":\"2026-08-31T20:04:12.984+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDk5MA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/GRC-Athens---Minwos-10-16\/Team-Leader-B2B-Sales_R1758624\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"94f7dbe270e3101ac0b5062cf01d0000\",\"descriptor\":\"Concentrix Greece Single Member Limited Company\",\"reference_id\":\"WGR02\",\"organization_reference_id\":\"WGR02\"},\"location\":{\"city\":\"Athens\",\"state\":null,\"country\":{\"wid\":\"566388c1eb974c42bd9e3da4c2f57d60\",\"iso2\":\"GR\",\"iso3\":\"GRC\",\"descriptor\":\"Greece\",\"iso_numeric\":\"300\"},\"postal_code\":\"11743\",\"primary_location\":{\"id\":\"GR-ATH-MINWO-01\",\"wid\":\"8e0a004f044c101d47a1e71372810000\",\"descriptor\":\"GRC Athens - Minwos 10-16\"}},\"languages\":[\"English\",\"Spanish\",\"Italian\"],\"recruiter\":{\"email\":{\"address\":\"catarina.soares1@concentrix.com\"},\"first_name\":\"Soares, Catarina\"},\"categories\":[{\"descriptor\":\"CF B2B Sales\"}],\"recruiters\":[{\"id\":\"102131887\",\"wid\":\"ee9b1cd1bea31019452e1b00c06b0000\",\"descriptor\":\"Catarina Soares (102131887)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC3366\",\"descriptor\":\"Team Leader, B2B Sales\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385126\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/GRC-Athens---Minwos-10-16\/Team-Leader-B2B-Sales_R1758624\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/GRC-Athens---Minwos-10-16\/Team-Leader-B2B-Sales_R1758624\/apply\",\"job_requisition_id\":\"R1758624\"}],\"organizations\":[{\"wid\":\"9b45ddd698bc1005811068a1dd010000\",\"descriptor\":\"W0ZJ1Q Microsoft Smb Digital First Em\",\"reference_id\":\"W0ZJ1Q\",\"custom_reference_id\":\"W0ZJ1Q\",\"company_reference_id\":null},{\"wid\":\"94f7dbe270e3101ac0b5062cf01d0000\",\"descriptor\":\"Concentrix Greece Single Member Limited Company\",\"reference_id\":\"WGR02\",\"custom_reference_id\":null,\"company_reference_id\":\"WGR02\"},{\"wid\":\"b84100989d3f10057c857c44058f0000\",\"descriptor\":\"9836 - Microsoft - S00013943\",\"reference_id\":\"S00013943\",\"custom_reference_id\":\"S00013943\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801036258e1163c06e5bc\",\"descriptor\":\"COGS (SITE) Team Leader Direct\",\"reference_id\":\"TEAMLEADER-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"philip.pantelis@concentrix.com\"},\"first_name\":\"Philip Pantelis (103498924)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1758624\",\"wid\":\"d5384893435110297c3585e024f60000\",\"descriptor\":\"Team Leader B2B Sales\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"437\",\"campaign_id\":\"4795\",\"campaign_title\":\"Customer Service Advisor (English B2 \/ German A2)\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Service Advisor (English B2 \/ German A2)\",\"street\":null,\"address\":null,\"city\":\"Smart Villa\",\"state\":null,\"postal_code\":null,\"region\":\"October\",\"country\":\"Egypt\",\"short_description\":\"Join Concentrix Today!\",\"long_description\":\"<div id=\\\"copilot-message-_r_cj_\\\" class=\\\"fai-CopilotMessage__content r1izxv8h ___7qar2c0 fcthzvy\\\" dir=\\\"auto\\\">\\n<div>\\n<div dir=\\\"auto\\\">\\n<div class=\\\"___1vve6yh f22iagw f1vx9l62 f122n59 f3bhgqh f1mnxvew fly5x3f\\\">\\n<div class=\\\"___j4vmuw0 f22iagw f1vx9l62 f1869bpl fly5x3f fbc6vix\\\">\\n<div tabindex=\\\"-1\\\" data-testid=\\\"loading-message\\\" data-fui-focus-visible=\\\"\\\">\\n<div>\\n<div>\\n<div id=\\\"response-id_r_ch_\\\" class=\\\"___1yop6mf f336tjw f9ijwd5 fz7g6wx fod5ikn f1s184ao\\\" data-testid=\\\"lastChatMessage\\\">\\n<div class=\\\"___1peis63 f22iagw f1063pyq f6jr5hl f1c88k3p\\\">\\n<div class=\\\"___4htdyp0 fz7g6wx fy77jfu\\\">\\n<div class=\\\"___1j4t0a1 f1lmfglv f1abmfm4\\\" dir=\\\"auto\\\" aria-hidden=\\\"false\\\" data-testid=\\\"markdown-reply\\\" data-message-id=\\\"6139aaf8-7200-4327-9dc2-005d370d6850\\\" data-message-type=\\\"Chat\\\">\\n<div class=\\\"___nfp7g60 f22iagw f1vx9l62 fkmyikg fk15e71 f1k953kz f137keqj f1rncccw f1stllg3 f1w4kmmc f1tric3v f10dk5ic fx8cdsv f16nlwsl f1eookvz fhjrts3 fqugt2f f18d18k8 f1v1vhmp f1hdmul3 f198vjnp f2dshw1 fjpjndq fnmj2pj ffrrb40 f1mon110 fhajzam fimndk6 fxv4dng fb1rn9k f59wlhv f1xmfh30 f18yf5o5 fmr6chf fw8qy2q ff161sd f1qr7t77 f1yyogn1 foogchg fp5872b f1tpb8gf f1hdgrc8 f1vatr43 frkxccd f9pdzkb f158oiaz ft5kggy f5l4ui7 f13j03li f18xdoka f8off4e f1go6zfc f128n2ra f1jpxw2j f1lwd9n0 fy0b8hm f1g2633v fx4kvgi fkvolse f1gxrt3a f1os76ua f1js9cnw f1g87ej0 freluf8 f1yggaq6 f2i3chp f1151osp florpoh f35kzfz ftp9m57 f1e288vi fz62hnz fixvuys f1nmofwh fc1c6mv f18a2er7 fhvkrdl fhxnn68 f1oce4bo fvhlfan f7tc0t0 f1ngf1n2 ffrzq6x f1yjiq2m f1aqdgql f1huvaf f10ij78l f1k94sa4 fkmfumq f1jvzkyl f1eu24ob f1xbfc1f fmf0lwf f107dsy8 f3w566c f4648sl f13zpkng f7unjfp f8p1rz fzu6h1w f1i1bi6h f1smo7hi f1sk1xod f1kgogdq f1gjktkp ft608jz f1o9wiiv fg3xr24 fhd155k f1b8gl2e fg4b9ou flb4lo fdicbfk fgwcyh1 f1jbds0d f1fb9uea f1stuka4 fcrtu6g fwqh0xn f11w66yg f6e0e65 f1vvgu0 f1607507 fgct6un f1ec1nbe fg3fpv7 f1m9bycv f1ntoah8 f1b694rt faql4r2 fpjuhzh fmavl6h f1d9bsk fmzhlt0 f145l92p fwkyaqm f129obh1 f19la9g f127w39w fr0ux9m fxhidck f1cu4h9j f1wnbo7v f1eueg4z fy9c24f f1h2o91j f1iw08fq f19n0e5\\\">\\n<p>Are you looking to launch or grow your career in customer experience while utilizing your English and German language skills?<\/p>\\n<p>As a <strong>Customer Experience Advisor<\/strong>, you will be the first point of contact for customers, delivering exceptional support through phone, email, and chat channels. You will assist customers with inquiries, provide solutions to routine issues, and ensure a positive experience while representing global brands across various industries.<\/p>\\n<p>This role is ideal for candidates with <strong>B2 English proficiency and A2 German proficiency<\/strong> who are passionate about helping others, developing their communication skills, and building a long-term career in customer service.<\/p>\\n<h2>In This Role, You'll<\/h2>\\n<ul>\\n<li>Deliver exceptional customer support through inbound and outbound interactions via phone, email, and chat.<\/li>\\n<li>Assist customers with inquiries, requests, account-related support, and service-related concerns.<\/li>\\n<li>Provide accurate information regarding products, services, processes, and policies.<\/li>\\n<li>Resolve routine customer issues efficiently while ensuring a high-quality customer experience.<\/li>\\n<li>Document customer interactions accurately and maintain updated records.<\/li>\\n<li>Build strong customer relationships through empathy, professionalism, and active listening.<\/li>\\n<li>Collaborate with team members and support functions to achieve service and quality objectives.<\/li>\\n<li>Meet productivity, quality, and customer satisfaction targets.<\/li>\\n<\/ul>\\n<h2>Essential Functions \/ Core Responsibilities<\/h2>\\n<ul>\\n<li>Handle customer interactions in a professional and customer-focused manner.<\/li>\\n<li>Understand customer needs through effective questioning and active listening.<\/li>\\n<li>Ensure service delivery is aligned with client requirements and operational KPIs.<\/li>\\n<li>Maintain a strong understanding of client products, services, and processes.<\/li>\\n<li>Accurately document interactions, resolutions, and follow-up actions.<\/li>\\n<li>Follow established procedures, policies, and compliance requirements.<\/li>\\n<li>Escalate complex issues when necessary and ensure timely resolution.<\/li>\\n<li>Contribute to continuous improvement initiatives that enhance customer satisfaction and operational efficiency.<\/li>\\n<\/ul>\\n<h2>Candidate Profile<\/h2>\\n<ul>\\n<li>High School Diploma or equivalent.<\/li>\\n<li><strong>English proficiency: B2 level or higher.<\/strong><\/li>\\n<li><strong>German proficiency: A2 level or higher.<\/strong><\/li>\\n<li>Strong verbal and written communication skills.<\/li>\\n<li>Customer-focused mindset with a passion for helping people.<\/li>\\n<li>Ability to multitask and work in a fast-paced environment.<\/li>\\n<li>Good problem-solving and decision-making skills.<\/li>\\n<li>Basic computer and system navigation skills.<\/li>\\n<li>Ability to work independently and as part of a team.<\/li>\\n<li>Willingness to work rotational shifts based on business needs.<\/li>\\n<li>Previous customer service experience is a plus but not required.<\/li>\\n<\/ul>\\n<h2>What We Offer<\/h2>\\n<ul>\\n<li>Competitive salary package.<\/li>\\n<li>Transportation provided.<\/li>\\n<li>Medical and Social Insurance.<\/li>\\n<li>Professional training and development programs.<\/li>\\n<li>Fast-track career growth opportunities.<\/li>\\n<li>Exposure to international clients and global brands.<\/li>\\n<li>Collaborative, diverse, and inclusive work environment.<\/li>\\n<\/ul>\\n<h2>Disclaimer<\/h2>\\n<p>The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.<\/p>\\n<p>Concentrix is an equal-opportunity employer and considers all qualified applicants based on business needs and role requirements.<\/p>\\n<\/div>\\n<\/div>\\n<\/div>\\n<\/div>\\n<\/div>\\n<\/div>\\n<\/div>\\n<\/div>\\n<\/div>\\n<\/div>\\n<\/div>\\n<\/div>\\n<\/div>\",\"ats_external_id\":\"EG-4795\",\"location\":\"Smart Villa, October\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-09-03T03:59:23.000+04:00\",\"created_at\":\"2026-08-31T16:22:31.058+04:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-met1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80Nzk1?\",\"apply_url\":\"https:\/\/concentrix-met1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80Nzk1\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-met1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"5\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"3\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":\"47\",\"is_template\":\"0\"},{\"id\":\"314\",\"campaign_id\":\"326\",\"campaign_title\":\"Electrolux \/ Danish \/ Solna\",\"campaign_type\":\"job_application\",\"job_title\":\"Dansktalende kundeservicemedarbejder til Electrolux!\",\"street\":\"\",\"address\":\"\",\"city\":\"Solna\",\"state\":null,\"postal_code\":\"169 04\",\"region\":\"Solna\",\"country\":\"Sweden\",\"short_description\":\"Er du vores n\u00e6ste kollega?\",\"long_description\":\"<div data-olk-copy-source=\\\"MessageBody\\\">\\n<p>Som kundeservicemedarbejder hos Concentrix bliver du en del af vores team, hvor du vil h&aring;ndtere indg&aring;ende opkald fra <strong>dansktalende Electrolux-kunder<\/strong>. Du vil hj&aelig;lpe kunder med sp&oslash;rgsm&aring;l om fakturaer, generelle henvendelser samt grundl&aelig;ggende fejlfinding og s&oslash;rge for, at de f&aring;r den rette hj&aelig;lp ud fra deres behov.<\/p>\\n<p>Da du kommer til at supportere danske kunder, er <strong>flydende dansk et krav for stillingen<\/strong>. Det er desuden vigtigt, at du f&oslash;ler dig tryg ved at tale med kunder over telefonen og altid har fokus p&aring; at levere en professionel, venlig og effektiv kundeservice.<\/p>\\n<p>Ud over en god arbejdsatmosf&aelig;re og fantastiske kolleger tilbyder vi et moderne kontor i Solna Strand med en sk&oslash;n udsigt over vandet. Du f&aring;r desuden faste og attraktive arbejdstider, mandag&ndash;fredag kl. 08:00&ndash;17:00.<\/p>\\n<p>&nbsp;<\/p>\\n<h3><strong>Som kundeservicemedarbejder for Electrolux kommer du til at:<\/strong><\/h3>\\n<ul>\\n<li>Yde generel kundeservice inden for husholdningsprodukter og hvidevarer.<\/li>\\n<li>Hj&aelig;lpe kunder med teknisk support, fejlfinding og produktinformation.<\/li>\\n<li>F&aring; mulighed for at optjene en pr&aelig;stationsbaseret bonus.<\/li>\\n<li>Modtage <strong>betalt tr&aelig;ningsforl&oslash;b<\/strong>, s&aring; du f&aring;r de bedste foruds&aelig;tninger for at lykkes i rollen.<\/li>\\n<\/ul>\\n<h3><strong>Vi forestiller os, at du:<\/strong><\/h3>\\n<ul>\\n<li>Har gode IT- og computerf&aelig;rdigheder.<\/li>\\n<li>Har <strong>danskkundskaber p&aring; C1-niveau eller h&oslash;jere<\/strong>.<\/li>\\n<li>Har best&aring;et svensk A\/1 og engelsk A\/5.<\/li>\\n<li>Har en positiv indstilling til at l&aelig;re nyt og udvikle dig b&aring;de fagligt og personligt.<\/li>\\n<li>Forst&aring;r, hvad god kundeservice indeb&aelig;rer, og har lyst til at levere den hver dag.<\/li>\\n<li>F&oslash;ler dig tryg ved at kommunikere med kunder over telefonen.<\/li>\\n<\/ul>\\n<h3><strong>Hvad tilbyder vi?<\/strong><\/h3>\\n<ul>\\n<li>Fastans&aelig;ttelse med 6 m&aring;neders pr&oslash;vetid.<\/li>\\n<li>Mulighed for at opbygge v&aelig;rdifuld erfaring og kompetencer inden for kundeservice.<\/li>\\n<li>Teamaktiviteter b&aring;de p&aring; og uden for arbejdspladsen, s&aring; vi ogs&aring; har det sjovt sammen.<\/li>\\n<li>Overenskomst med Unionen, som giver dig tryghed og gode vilk&aring;r i din ans&aelig;ttelse.<\/li>\\n<li>Et sundhedstilskud p&aring; SEK 3.500 om &aring;ret.<\/li>\\n<li>L&oslash;bende coaching og sparring, s&aring; du f&aring;r den st&oslash;tte, du har brug for i rollen.<\/li>\\n<li>Gode muligheder for karriereudvikling samt adgang til vores interne karriereprogrammer.<\/li>\\n<li>Et moderne og hyggeligt kontor i Solna Strand, som er nemt at komme til.<br \/><br \/><\/li>\\n<\/ul>\\n<h3><strong>Oplev f&oslash;lelsen af en game-changing karriere!<\/strong><\/h3>\\n<p>Er du klar til en ny udfordring? Concentrix er en global teknologi- og servicevirksomhed, der hj&aelig;lper nogle af verdens f&oslash;rende brands i mere end 70 lande. Vi samarbejder med velkendte virksomheder &ndash; brands, som du m&oslash;der og bruger i din hverdag &ndash; og hj&aelig;lper dem med at udvikle deres forretning gennem innovativ teknologi og intelligente l&oslash;sninger.<\/p>\\n<p>Hvis du &oslash;nsker at udvikle dig i din karriere og blive en del af et inspirerende arbejdsmilj&oslash;, opfordrer vi dig til at s&oslash;ge stillingen som kundeservicemedarbejder for Electrolux p&aring; vores kontor i Stockholm.<\/p>\\n<p>Du bliver en del af et st&aelig;rkt f&aelig;llesskab af medarbejdere, som hver dag supporterer velkendte brands inden for blandt andet teknologi, rejsebranchen, mode og sundhed.<\/p>\\n<p>&nbsp;<\/p>\\n<h3><strong>Karriere og personlig udvikling<\/strong><\/h3>\\n<p>Vi s&oslash;rger for, at du f&aring;r den rette opl&aelig;ring, moderne udstyr og l&oslash;bende support, s&aring; du f&aring;r de bedste foruds&aelig;tninger for at lykkes i din nye rolle.<\/p>\\n<p>Hos Concentrix har du ogs&aring; gode muligheder for at udvikle din karriere. Faktisk er omkring <strong>80 % af vores ledere og chefer blevet forfremmet internt<\/strong>.<\/p>\\n<p>Derudover f&aring;r du adgang til vores karriereudviklingsprogrammer helt gratis, s&aring; du kan f&aring; den st&oslash;tte og de v&aelig;rkt&oslash;jer, du har brug for til at n&aring; dine karrierem&aring;l.<\/p>\\n<p>&nbsp;<\/p>\\n<h3><strong>Yderligere information<\/strong><\/h3>\\n<p><strong>Startdato:<\/strong> Efter aftale<br \/><strong>Ans&aelig;ttelsesform:<\/strong> Fuldtid, fastans&aelig;ttelse. Der er 6 m&aring;neders pr&oslash;vetid.<br \/><strong>L&oslash;n:<\/strong> SEK 26.000 pr. m&aring;ned<br \/><strong>Arbejdstid:<\/strong> Mandag&ndash;fredag kl. 08:00&ndash;17:00<\/p>\\n<p>&nbsp;<\/p>\\n<h3><strong>Oplev den bedste version af dig selv!<\/strong><\/h3>\\n<p>Hvis du synes, at dette lyder som det rigtige n&aelig;ste skridt i din karriere, vil vi meget gerne h&oslash;re fra dig.<\/p>\\n<p><strong>S&oslash;g allerede i dag, og bliv en del af Concentrix!<\/strong><\/p>\\n<p>&nbsp;<\/p>\\n<\/div>\\n<h3><br \/><strong><em>Concentrix is an equal opportunity employer<\/em><\/strong><\/h3>\\n<div><em>We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/em><\/div>\",\"ats_external_id\":\"SE-326\",\"location\":\"Solna, Solna\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-31T13:40:22.785+02:00\",\"created_at\":\"2026-08-31T12:50:47.054+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-nordics.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMjY?\",\"apply_url\":\"https:\/\/concentrix-nordics.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMjY\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-nordics\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"1541\",\"campaign_id\":\"1020\",\"campaign_title\":\"Advisor I, Customer Service - Bilingual R1760030\",\"campaign_type\":\"job_application\",\"job_title\":\"Asesor de Servicio al Cliente - Mercado Portugu\u00e9s & Espa\u00f1ol  PL01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalu\u00f1a\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<div><p><\/p><p><b>Experimenta una carrera que redefine reglas del juego<\/b>\u00a0<\/p><p><\/p><p>\u00bfListo para dar el siguiente gran paso? Somos el l\u00edder mundial en tecnolog\u00eda y servicios que impulsa a las marcas del futuro. Ayudamos a marcas conocidas -las que utilizas d\u00eda a d\u00eda- a mejorar sus negocios con tecnolog\u00eda y soluciones integradas, en m\u00e1s de 70 pa\u00edses.\u00a0<\/p><p>Si buscas crecer, como <b>Asesor de Servicio al Cliente en Barcelona, <\/b>formar\u00e1s parte de nuestro equipo innovador, quienes impulsan las marcas del futuro en tecnolog\u00eda, finanzas, viajes, moda, sanidad y mucho m\u00e1s.\u00a0<\/p><p><\/p><p><b>Crecimiento profesional y desarrollo personal<\/b>\u00a0<\/p><p><\/p><p>Esta es una gran oportunidad para experimentar el poder del futuro y desarrollar \u00abamigos para toda la vida\u00bb al mismo tiempo. Te daremos toda la formaci\u00f3n, las tecnolog\u00edas m\u00e1s avanzadas y el apoyo continuo que necesitar\u00e1 para triunfar.\u00a0<\/p><p><\/p><p><b>Lo que har\u00e1s en este puesto<\/b>\u00a0<\/p><p><\/p><p>En todo lo que hacemos, creemos en hacer lo correcto por y para las personas: nuestros clientes, sus clientes, nuestra gente, nuestra comunidad y nuestro planeta.\u00a0<\/p><p><\/p><p>Como <b>Asesor de Servicio al Cliente<\/b> en nuestro equipo, deber\u00e1s:\u00a0<\/p><p><\/p><p>- Atender llamadas entrantes de clientes (a trav\u00e9s de tel\u00e9fono, email, email de voz, b\u00edper u otras alertas) y solucionar las demandas de los usuarios\u00a0<\/p><p>- Registrar los detalles de las llamadas en los sistemas de gesti\u00f3n de llamadas para proporcionar una respuesta y una resoluci\u00f3n dentro del ANS\u00a0<\/p><p>- Mantener el conocimiento del servicio y del producto y la habilidad asociada a las aplicaciones espec\u00edficas para los clientes individuales\u00a0<\/p><p>- Intensificar las cuestiones de servicio potencial inicialmente con el Mentor\u00a0<\/p><p>- Asegurar el mantenimiento del ANS contractual.\u00a0<\/p><p><\/p><p><b>Tus competencias<\/b>\u00a0<\/p><p><\/p><p>Acogemos con los brazos abiertos a quienes cambian las reglas del juego, personas de or\u00edgenes diversos, curiosas y dispuestas a aprender. Tu talento natural para ayudar a los dem\u00e1s e ir un paso m\u00e1s all\u00e1 del WOW para nuestros clientes encajar\u00e1 perfectamente con lo que hacemos y lo que somos.\u00a0<\/p><p><\/p><p>Formaremos un buen equipo si t\u00fa:\u00a0<\/p><p><\/p><p>- Tienes un nivel biling\u00fce de\u00a0<b> portugu\u00e9s<\/b> y un nivel avanzado de <b>espa\u00f1ol<\/b> (<b>ingl\u00e9s\u00a0como un plus)<\/b><\/p><p>- Cuentas con experiencia en atenci\u00f3n al cliente y recepci\u00f3n de consultas\u00a0<\/p><p>- Estas habituado a utilizar un ordenador y herramientas ofim\u00e1ticas, CRM\u00a0<\/p><p>- Eres emp\u00e1tico y tienes ganas de trabajar y aprender en un entorno din\u00e1mico\u00a0<\/p><p>- Eres responsable, \u00e1gil y perfeccionista\u00a0<\/p><p>- Cuentas con muy buenas dotes comunicativas y organizativas\u00a0<\/p><p>- Eres entusiasta, amable, orientada a cliente, flexible y proactivo\u00a0<\/p><p><\/p><p>\u00bfNo cumples todos los requisitos? Nos dedicamos a crear un lugar de trabajo diverso, inclusivo y aut\u00e9ntico en el que todos puedan aprender y desarrollarse profesionalmente. Si crees que no cumples con todos los requisitos de la descripci\u00f3n del puesto, te animamos a que presentes tu candidatura. Haremos todo lo posible por encontrar el puesto adecuado para ti, ya sea \u00e9ste o un puesto futuro.\u00a0<\/p><p><\/p><p><b>Lo que ofrecemos<\/b>\u00a0<\/p><p><\/p><p>Desafiamos las convenciones para ofrecer resultados inimaginables creando experiencias de cliente que superan el WOW. Por eso, invertimos significativamente en nuestro personal, infraestructura y capacidades para garantizar el \u00e9xito a largo plazo de nuestros equipos, nuestros clientes y de TI.\u00a0<\/p><p><\/p><p>En este puesto, ofrecemos beneficios que te ayudaran a apoyar tu estilo de vida \u00fanico:\u00a0<\/p><p><\/p><p>- Contrato\u00a0indefinido, de lunes a domingo, (con fines de semana alternos de descanso.)<\/p><p><span>\u00a0 <\/span>con horario desde 15:00 a 24:00<\/p><p>- Salario: 19.623,94 euros brutos al a\u00f1o &#43; hasta 1.440 euros brutos en bonus al a\u00f1o \u00a0<\/p><p>- Formaci\u00f3n completa y remunerada, sobre la empresa y el proyecto en el que trabajar\u00e1s \u00a0<\/p><p>- Ubicaci\u00f3n excelente en Barcelona<\/p><p>- Programa de desarrollo profesional y cursos especializados\u00a0\u00a0\u00a0<\/p><p><\/p><p><b>Experimenta tu mejor versi\u00f3n<\/b>\u00a0<\/p><p><\/p><p>En Concentrix, invertimos en quienes cambian las reglas del juego porque sabemos que cuando nuestra gente prospera, nuestros clientes y sus clientes prosperan.\u00a0<\/p><p>Si todo esto suena como el siguiente paso perfecto en tu carrera profesional, queremos saber de ti. Aplica hoy mismo y descubre por qu\u00e9 m\u00e1s de 440.000 game-changers alrededor del mundo consideran a Concentrix su \u00abempleador preferido\u00bb.\u00a0<\/p><p><i>Ofrecemos igualdad de oportunidades de empleo\u00a0<\/i>\u00a0<\/p><p><i>Nos comprometemos a ofrecer igualdad de oportunidades laborales a todos los candidatos, y un entorno de trabajo libre de discriminaci\u00f3n y acoso. Todas nuestras pr\u00e1cticas de contrataci\u00f3n se basan en las necesidades empresariales, los requisitos del puesto y las cualificaciones personales, sin tener en cuenta la identidad de g\u00e9nero, la edad, la religi\u00f3n, el origen \u00e9tnico, la situaci\u00f3n familiar o parental o cualquier otra clasificaci\u00f3n protegida por la legislaci\u00f3n nacional aplicable.<\/i>\u00a0<\/p><div><p>R1760030<\/p><\/div><p><\/p><p><\/p><\/div>\",\"ats_external_id\":\"R1760030\",\"location\":\"Barcelona, Catalu\u00f1a\",\"job_type\":\"full_time\",\"salary\":\"1635.33\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-09-03T01:59:17.572+02:00\",\"created_at\":\"2026-08-31T12:05:57.502+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMDIw?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMDIw\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\"}},\"languages\":[\"Portuguese\",\"Spanish\",\"English\"],\"recruiter\":{\"email\":{\"address\":\"carlota.albert@concentrix.com\"},\"first_name\":\"Albert Rosario, Carlota\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"103362408\",\"wid\":\"e7d9845c57a9101fa6acd0d0293a0000\",\"descriptor\":\"Carlota Albert Rosario (103362408)\"},{\"id\":\"102541577\",\"wid\":\"da7d7d2449a2101033343026c9780002\",\"descriptor\":\"Alessandra Boreggio (102541577)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC2949\",\"descriptor\":\"Advisor II, Customer Service - Bilingual\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385243\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Asesor-de-Servicio-al-Cliente---Mercado-Portugus---Espaol--PL01_R1760030\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Asesor-de-Servicio-al-Cliente---Mercado-Portugus---Espaol--PL01_R1760030\/apply\",\"job_requisition_id\":\"R1760030\"}],\"organizations\":[{\"wid\":\"f9af6d726098012800e86f183c06bbbd\",\"descriptor\":\"COGS (SITE) Production Agent Direct\",\"reference_id\":\"PRODUCAGENT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"0641ffbbf57e101eed0da6c254540000\",\"descriptor\":\"20223 - Multi_Account_Sbt_Spain - WHSBTSPAIN41\",\"reference_id\":\"WHSBTSPAIN41\",\"custom_reference_id\":\"WHSBTSPAIN41\",\"company_reference_id\":null},{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"custom_reference_id\":null,\"company_reference_id\":\"WES05\"},{\"wid\":\"c30e7f616c5d101efd7b63b8cbd40000\",\"descriptor\":\"W0ZO2J P_Sbt_Spain_Inbound Projects\",\"reference_id\":\"W0ZO2J\",\"custom_reference_id\":\"W0ZO2J\",\"company_reference_id\":null}],\"pay_rate_type\":[],\"hiring_manager\":{\"email\":{\"address\":\"federicogaston.lopez@concentrix.com\"},\"first_name\":\"Federico Gaston Lopez Silvera (103344091)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1760030\",\"wid\":\"c5683871a7a41029735093cc3c9d0000\",\"descriptor\":\"Asesor de Servicio al Cliente - Mercado Portugu\u00e9s & Espa\u00f1ol  PL01\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_11\",\"wid\":\"0227dc387a0901268f38556fe1650a39\",\"descriptor\":\"Grade 11\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-spain\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"0\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"1621\",\"campaign_id\":\"1121\",\"campaign_title\":\"GTM \/ DE \/ DUI \/ PMI B2C_new\",\"campaign_type\":\"job_application\",\"job_title\":\"Kundenberater (m\/w\/d) f\u00fcr einen bekannten Tabakhersteller\",\"street\":\"Neudorfer Str. 43\",\"address\":\"Neudorfer Str. 43\",\"city\":\"Duisburg\",\"state\":\"Nordrhein-Westfalen\",\"postal_code\":\"47057\",\"region\":\"Nordrhein-Westfalen\",\"country\":\"Germany\",\"short_description\":\"Bewirb dich jetzt in Duisburg!\",\"long_description\":\"<p><strong><img src=\\\"https:\/\/i.imgur.com\/kHDOAbz.png\\\" alt=\\\"\\\" width=\\\"300\\\" height=\\\"160\\\" \/><br \/><\/strong><strong>Reden kannst du? Das trifft sich gut!<br \/><\/strong>Den Rest bringen wir dir bei. Starte jetzt als <strong>Kundenberater (m\/w\/d) f&uuml;r einen bekannten Tabakhersteller<\/strong>.<br \/><br \/><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>Basis: 13,90 &euro; brutto\/Stunde<\/li>\\n<li>Zuverdienst durch leistungsorientierte Verg&uuml;tung<\/li>\\n<li>Start: ab sofort<\/li>\\n<li>Vollzeit oder Teilzeit &ndash; ab 30 Std.\/Woche<\/li>\\n<li>Servicezeiten: Montag - Freitag von 09:00 - 18:00 Uhr&nbsp;<\/li>\\n<li>Outbound<\/li>\\n<li>Quereinsteiger willkommen!<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<li><strong> <\/strong>Unbefristeter Arbeitsvertrag&nbsp;<\/li>\\n<\/ul>\\n<p data-pm-slice=\\\"1 1 []\\\"><strong>Das erwartet dich<br \/><\/strong>Du bist der erste Ansprechpartner bei unterschiedlichen Kundenanfragen, ob telefonisch, per E-Mail oder Chat.<br \/>Immer mit dabei: Unsere KI-Tools, die dir Routineaufgaben abnehmen und dir Zeit verschaffen, denn <strong>KI ist bei uns kein Ersatz &ndash; sondern dein Teamkollege.<br \/><br \/><\/strong><strong>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li>F&uuml;hre <strong>klassische Zufriedenheitsabfragen<\/strong> bei Kunden durch und <strong>f&uuml;hre Beratungen durch<\/strong><\/li>\\n<li><strong>Informiere<\/strong> die Kunden <strong>&uuml;ber<\/strong> <strong>relevante Themen und Garantiebestimmungen <\/strong>rund um den Tabakerhitzer<\/li>\\n<li>Unterst&uuml;tze Kunden <strong>beim Onboarding-Prozess, <\/strong>einschlie&szlig;lich der <strong>Registrierung <\/strong>und Beantwortung von Fragen<\/li>\\n<li><strong>Biete<\/strong> den Kunden <strong>passende Produkte f&uuml;r ihre Bed&uuml;rfnisse an<\/strong><\/li>\\n<li><strong>Interviewe die Kunden<\/strong> zu weiteren relevanten Themen<\/li>\\n<li>Neben der sorgf&auml;ltigen Dokumentation stellst du die&nbsp;<strong>Kundenzufriedenheit via Outbound-Anruf&nbsp;sicher<\/strong><\/li>\\n<\/ul>\\n<p>Mal ganz leicht. Mal herausfordernd. Aber immer in Bewegung.<br \/><br \/><strong>Das sagen unsere Game-Changer<\/strong><br \/><img src=\\\"https:\/\/i.imgur.com\/kSqiodM.png\\\" alt=\\\"\\\" width=\\\"114\\\" height=\\\"19\\\" \/> &bdquo;Aus Kollegen werden Freunde! Der Teamzusammenhalt ist un&uuml;bertroffen.&ldquo;<\/p>\\n<p>Bei uns bist du nicht einfach &bdquo;eine Stimme&ldquo;. Du bist Teil eines Teams, das sich gegenseitig unterst&uuml;tzt.<\/p>\\n<p><strong>Das bringst du mit<br \/><\/strong>Du brauchst keinen perfekten Lebenslauf.<br \/>Was z&auml;hlt:<\/p>\\n<ul>\\n<li>Du besitzt <strong>sehr gute Deutschkenntnisse<\/strong> in Wort und Schrift.<\/li>\\n<li>Du hast einen<strong> abgeschlossenen Schulabschluss<\/strong><\/li>\\n<li>Du bringst idealerweise bereits <strong>Erfahrung im Kundenservice, Helpdesk oder im Verkauf<\/strong> mit<\/li>\\n<li>Deine <strong>Kommunikation ist professionell<\/strong> und auf Augenh&ouml;he.<\/li>\\n<li><strong>Du kennst dich mit Technik aus<\/strong>, um dem Kunden technische Produkte vorzustellen und seine Probleme gekonnt zu l&ouml;sen.&nbsp;<\/li>\\n<li>Du hast <strong>Spass <\/strong>am Vertrieb und bringst &Uuml;berzeugungskraft mit.<\/li>\\n<li>Du kannst die <strong>Servicezeiten<\/strong> (Montag - Freitag von 09:00 bis 20:00 Uhr) <strong>flexibel abdecken<\/strong><\/li>\\n<li>Du hast Lust <strong>mit unserem Team am Standort in Duisburg (N&auml;he Hauptbahnhof) zu arbeiten<\/strong><\/li>\\n<li><strong>Neue Tools und Technologien<\/strong> sind genau dein Ding<\/li>\\n<\/ul>\\n<p>Du sprichst au&szlig;erdem Englisch? Super. Aber kein Muss.<\/p>\\n<p><strong>Benefits<br \/><\/strong>Ein Job sollte deinen einzigartigen Lebensstil unterst&uuml;tzen &ndash; und dich weiterbringen.<br \/>Deshalb bekommst du bei uns:<\/p>\\n<ul>\\n<li>Einen <strong>unbefristeten Arbeitsvertrag<\/strong><\/li>\\n<li>Eine Anstellung in\u202f<strong>Vollzeit oder Teilzeit <\/strong>&ndash; wie es f&uuml;r dich am besten passt<\/li>\\n<li><strong>Bis zu 27 Urlaubstage<\/strong>, f&uuml;r kleine als auch gro&szlig;e Auszeiten<\/li>\\n<li>Wir stellen dir von Anfang an <strong>einen Mentor<\/strong> zur Seite, der dich unterst&uuml;tzt<\/li>\\n<li>Regelm&auml;&szlig;ige Coachings, Fresh-Ups und <strong>Aufbautrainings &ndash; unterst&uuml;tzt durch smarte Technologien<\/strong><\/li>\\n<li><strong>Weiterbildungs- und Karrierem&ouml;glichkeiten<\/strong> und das sogar weltweit<\/li>\\n<li><strong>Kostenlosen Zugang zu LinkedIn Learning<\/strong> &ndash; f&uuml;r dein Wachstum<\/li>\\n<li>Eine finanzielle Absicherung durch eine <strong>betriebliche Altersvorsorge<\/strong><\/li>\\n<li>Eine attraktive Pr&auml;mie von <strong>600&euro; f&uuml;r jeden neuen Mitarbeiter, den du erfolgreich wirbst<\/strong><\/li>\\n<li>Veranstaltungen wie <strong>Standortfeiern, Spieleabende und Grillevents<\/strong><\/li>\\n<li>Eine Vielzahl an Online-Shopping-Rabatten<\/li>\\n<li>Eine von uns <strong>gef&ouml;rderte Mitgliedschaft bei Wellhub<\/strong> und in ausgew&auml;hlten Fitnessstudios<\/li>\\n<\/ul>\\n<p><strong>Deine Bewerbung<br \/><\/strong>Wenn das alles nach dem perfekten n&auml;chsten Schritt auf deinem Karriereweg klingt, dann m&ouml;chten wir dich kennenlernen.<\/p>\\n<p>So geht&rsquo;s:<\/p>\\n<ol>\\n<li><strong>\\\"Bewerben\\\"-Button klicken<\/strong><\/li>\\n<li><strong>Daten eingeben<\/strong><\/li>\\n<li><strong>Fertig<\/strong><\/li>\\n<\/ol>\\n<p>Wir melden uns in der Regel innerhalb von 4 Werktagen bei dir.<strong>&nbsp;<\/strong><\/p>\\n<p><strong>Du hast noch Fragen? <\/strong>Unser virtueller Assistenten \\\"Dot\\\" steht dir per WhatsApp unter 01525 7294145 oder &uuml;ber den Facebook-Messenger rund um die Uhr zur Verf&uuml;gung.<\/p>\\n<p><strong>Hier arbeitet unser Team<br \/><\/strong>Concentrix Management Holding B.V &amp; Co. KG<br \/>Neudorfer Str. 43, 47057 Duisburg &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<\/p>\\n<div>\\n<p><strong>Concentrix&nbsp;setzt sich f&uuml;r Chancengleichheit ein<\/strong>&nbsp;<\/p>\\n<p><em>Wir sind stolz darauf, als ein Team und ein Unternehmen weltweit vereint zu sein. Wir verpflichten uns, allen Bewerbenden gleiche Einstellungschancen einzur&auml;umen und ein Arbeitsumfeld zu schaffen, das frei von Diskriminierung und Bel&auml;stigung ist. Alle unsere Einstellungspraktiken basieren auf den gesch&auml;ftlichen Erfordernissen, den Stellenanforderungen und den beruflichen Qualifikationen, ohne R&uuml;cksicht auf Herkunft, Alter, Geschlechtsidentit&auml;t, sexuelle Orientierung, Religion, Familienstand oder Elternstatus, nationale Herkunft, Behinderung oder eine andere durch die geltenden nationalen Gesetze gesch&uuml;tzte Klassifizierung.<\/em>&nbsp;<br \/><em>Vielfalt und Chancengleichheit geh&ouml;ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr&uuml;cklich erw&uuml;nscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst&uuml;tzung an, um den f&uuml;r dich passenden Arbeitsplatz zu schaffen.<\/em>&nbsp;<\/p>\\n<p><strong>Arbeitserlaubnis<\/strong>&nbsp;<\/p>\\n<p>Gem&auml;&szlig; deutschem Recht werden f&uuml;r diese Stelle nur Bewerber ber&uuml;cksichtigt, die &uuml;ber eine g&uuml;ltige Arbeitserlaubnis in Deutschland verf&uuml;gen.&nbsp;<\/p>\\n<\/div>\\n<p>#EMEACNX<br \/>#AGENTCNX<\/p>\",\"ats_external_id\":\"DE-1121\",\"location\":\"Duisburg, Nordrhein-Westfalen\",\"job_type\":\"part_time\",\"salary\":\"13.90\",\"salary_type\":\"hourly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-09-01T15:24:26.128+02:00\",\"created_at\":\"2026-08-31T08:43:13.003+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTIx?\",\"apply_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTIx\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":\"telecommunications\",\"contract_type\":\"permanent\",\"locale\":\"de\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-dach1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"829\",\"campaign_id\":\"24962\",\"campaign_title\":\"Sr. Technical Writer (TCF) R1759894\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior Technical Writer (API)\",\"street\":\"USA Work at Home\",\"address\":\"USA Work at Home\",\"city\":\"Brunswick\",\"state\":\"Georgia\",\"postal_code\":\"31523\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><b>Title: Technical Writer<\/b><\/p><p><b>Location: Hybrid- Dallas, Texas<\/b><\/p><p><br \/>We are seeking a Technical Writer to join our remote team in the USA and help shape clear, accurate, and scalable documentation for emerging technical services. In this role, you will enhance Swagger documentation, create comprehensive API and service documentation, and develop visual artifacts that make complex, multi-system solutions easier to understand. \u00a0<br \/>This position plays an important role in supporting migration efforts, partner enablement, and customer onboarding by transforming technical details into documentation that is accessible, actionable, and trusted.<br \/><b>Responsibilities<\/b><\/p><ul><li>Enhance and refine existing Swagger documentation for the API catalog, ensuring accuracy, consistency, and usability.<\/li><li>Create comprehensive technical documentation for new and emerging services, including API references, implementation guidance, process flows, and supporting materials.<\/li><li>Develop sequence diagrams, high-level designs, and other technical visuals to explain complex, multi-system service interactions.<\/li><li>Partner with developers, architects, product teams, and technical stakeholders to gather information and translate it into clear documentation.<\/li><li>Support technical inquiries from partners, prospects, and internal teams to help enable smooth partner and customer onboarding.<\/li><li>Document new APIs and services as they launch, ensuring materials are available, accurate, and aligned with evolving capabilities.<\/li><li>Continuously review, update, and improve documentation as service features, technical requirements, and user needs change.<\/li><li>Manage multiple documentation priorities in a fast-paced environment while maintaining strong attention to detail and quality.<\/li><li>Help establish documentation practices that improve clarity, consistency, and scalability across technical content.<\/li><\/ul><p><b>Qualifications<\/b><\/p><ul><li>5&#43; years of proven experience in technical writing or technical documentation, preferably within software development, API, or developer-focused environments.<\/li><li>Hands-on experience creating, editing, and maintaining Swagger\/OpenAPI documentation.<\/li><li>Strong ability to understand technical concepts and translate them into clear, user-focused documentation for varied audiences.<\/li><li>Experience developing sequence diagrams, high-level designs, system flows, or similar technical documentation assets.<\/li><li>Excellent written and verbal communication skills, with the ability to clarify technical information through collaboration with subject matter experts.<\/li><li>Strong organizational skills with the ability to manage multiple projects, meet deadlines, and adapt as priorities evolve.<\/li><li>Detail-oriented approach with a commitment to documentation accuracy, usability, and consistency.<\/li><li>Prior experience supporting partner onboarding, customer enablement, or technical inquiries is preferred.<\/li><li>Comfortable working remotely and collaborating across distributed teams.<\/li><\/ul><p><\/p><p><\/p><p>The base salary range for this position is $<span>92,250 - $105,000<\/span>, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.\u00a0<\/p><p><\/p><p>The deadline to apply for this position is: 09\/08\/2026.<i> <\/i>This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p><b>#LI-Concentrix<\/b><\/p><p><b>#LI-TX<\/b><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1759894\",\"location\":\"Brunswick, Georgia\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-09-02T02:04:23.746+08:00\",\"created_at\":\"2026-08-29T06:04:10.717+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDk2Mg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Work-at-Home\/Senior-Technical-Writer--API-_R1759894-6\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"IT Generalists\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Brunswick\",\"state\":\"Georgia\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"31523\",\"primary_location\":{\"id\":\"JP_USA_Work_at_Home\",\"wid\":\"740544c0a47f011badfb3a791f116e5a\",\"descriptor\":\"USA Work at Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"ericka.garro@concentrix.com\"},\"first_name\":\"Garro Montenegro, Ericka\"},\"categories\":[{\"descriptor\":\"CF IT Generalists\"}],\"recruiters\":[{\"id\":\"102012276\",\"wid\":\"c30e8ac6e5930107b5680d8fc7b50000\",\"descriptor\":\"Nicole Incorvaia (102012276)\"},{\"id\":\"101887421\",\"wid\":\"9ee8274459cf0130a88e3371c80f0a92\",\"descriptor\":\"Ericka Garro Montenegro (101887421)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0377\",\"descriptor\":\"Sr. Technical Writer (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385310\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Work-at-Home\/Senior-Technical-Writer--API-_R1759894-6\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Work-at-Home\/Senior-Technical-Writer--API-_R1759894-6\/apply\",\"job_requisition_id\":\"R1759894\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"3d7dbbe9970d01113ff67a57a0f10000\",\"descriptor\":\"7077 - T_Mobile - PUSA2251\",\"reference_id\":\"PUSA2251\",\"custom_reference_id\":\"PUSA2251\",\"company_reference_id\":null},{\"wid\":\"1a48a07d65cf100bef1f992e043c0000\",\"descriptor\":\"COGS (CORP) Consulting SL\",\"reference_id\":\"CATCONSECTORDIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"6a74779a197e011936fc9b9593da0000\",\"descriptor\":\"W0ZGV3 T-Mobile Secureid\",\"reference_id\":\"W0ZGV3\",\"custom_reference_id\":\"W0ZGV3\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"ajmeerali.liyakkathali2@concentrix.com\"},\"first_name\":\"Ajmeer Ali Liyakkathali (102011015)\"},\"category_groups\":[{\"id\":\"CF Information Technology Group\",\"wid\":\"0227dc387a09016bad567901ec6584db\",\"descriptor\":\"Information Technology Group\"}],\"job_requisition\":{\"id\":\"R1759894\",\"wid\":\"e1b434374cb61028ae6a0922431e0000\",\"descriptor\":\"Senior Technical Writer (API)\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"830\",\"campaign_id\":\"24951\",\"campaign_title\":\"Sr. Quality Evaluator R1759662\",\"campaign_type\":\"job_application\",\"job_title\":\"Sr Quality Evaluator\",\"street\":\"PER Lima - Av Primavera 1013\",\"address\":\"PER Lima - Av Primavera 1013\",\"city\":\"Lima\",\"state\":\"Lima\",\"postal_code\":\"15039\",\"region\":null,\"country\":\"Peru\",\"short_description\":\"The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and\/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.\",\"long_description\":\"<ul><li>Monitors, evaluates and \/ or audits a sampling of inbound and\/or outbound calls and other contact methods including chat and email<\/li><li>Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)<\/li><li>Participate in calibration sessions\/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices<\/li><li>Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes<\/li><li>Maintain strong program knowledge base; basic understanding of client products, services and\/or program strategies<\/li><li>Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)<\/li><li>Contribute to maintaining forms and legends documents<\/li><li>Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals<\/li><\/ul>\",\"ats_external_id\":\"R1759662\",\"location\":\"Lima, Lima\",\"job_type\":\"full_time\",\"salary\":\"2770\",\"salary_type\":\"monthly\",\"salary_currency\":\"PEN\",\"updated_at\":\"2026-08-29T02:06:05.213+08:00\",\"created_at\":\"2026-08-29T02:04:04.651+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDk1MQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PER-Lima---Av-Primavera-1013\/Sr-Quality-Evaluator_R1759662\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Quality\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"3111d2648c3d101ac0bb1994ba0d0000\",\"descriptor\":\"Concentrix BPO Consulting Peru S.A.C.\",\"reference_id\":\"WPE02\",\"organization_reference_id\":\"WPE02\"},\"location\":{\"city\":\"Lima\",\"state\":\"Lima\",\"country\":{\"wid\":\"0eb156ca580c4db786a7894bdaa77450\",\"iso2\":\"PE\",\"iso3\":\"PER\",\"descriptor\":\"Peru\",\"iso_numeric\":\"604\"},\"postal_code\":\"15039\",\"primary_location\":{\"id\":\"PE-LIM-CHACA-01\",\"wid\":\"dbc9f0a81910101d479edcb1d5340000\",\"descriptor\":\"PER Lima - Av Primavera 1013\"}},\"languages\":[\"English\"],\"recruiter\":{\"email\":{\"address\":\"valentina.malo@concentrix.com\"},\"first_name\":\"Malo Suarez, Valentina\"},\"categories\":[{\"descriptor\":\"CF Quality\"}],\"recruiters\":[{\"id\":\"102600268\",\"wid\":\"da7d7d2449a21010318dbda697490001\",\"descriptor\":\"Valentina Malo Suarez (102600268)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1618\",\"descriptor\":\"Sr. Quality Evaluator\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384920\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PER-Lima---Av-Primavera-1013\/Sr-Quality-Evaluator_R1759662\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PER-Lima---Av-Primavera-1013\/Sr-Quality-Evaluator_R1759662\/apply\",\"job_requisition_id\":\"R1759662\"}],\"organizations\":[{\"wid\":\"035d5b7c60dc10280c267f238c5a0000\",\"descriptor\":\"W102QS Oscar Health HMS\",\"reference_id\":\"W102QS\",\"custom_reference_id\":\"W102QS\",\"company_reference_id\":null},{\"wid\":\"eaf51e04c9701027d0c74b4df10d0000\",\"descriptor\":\"27093 - OSCAR HEALTH - 980010897\",\"reference_id\":\"980010897\",\"custom_reference_id\":\"980010897\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801cb112f3d1e3c063ac1\",\"descriptor\":\"COGS (SITE) QUALITY & TRAINING (DIRECT)\",\"reference_id\":\"QUALTRAIN-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"3111d2648c3d101ac0bb1994ba0d0000\",\"descriptor\":\"Concentrix BPO Consulting Peru S.A.C.\",\"reference_id\":\"WPE02\",\"custom_reference_id\":null,\"company_reference_id\":\"WPE02\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"luis.garcia4@concentrix.com\"},\"first_name\":\"Luis Garcia Cubides (102600990)\"},\"category_groups\":[{\"id\":\"CF Training_Quality Group\",\"wid\":\"0227dc387a09017ceaef53bded65e5ef\",\"descriptor\":\"Training & Quality Group\"}],\"job_requisition\":{\"id\":\"R1759662\",\"wid\":\"40fdf22d108e1028a198a22631620000\",\"descriptor\":\"Sr Quality Evaluator\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_10\",\"wid\":\"0227dc387a09013940c6f923e165de36\",\"descriptor\":\"Grade 10\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<ul><li>Associates Degree in related field from a four-year college or university with 3-5 years of experience preferred.<\/li><li>Strong attention to detail.<\/li><li>Self-starter, sense of urgency and works well under pressure.<\/li><li>Demonstrated ability to multi-task and meet timelines o deliverables.<\/li><li>Proficient in Microsoft Office.<\/li><li>Strong communication skills, both written and verbal.<\/li><\/ul>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"831\",\"campaign_id\":\"24950\",\"campaign_title\":\"Trainer II R1759620\",\"campaign_type\":\"job_application\",\"job_title\":\"Trainer II\",\"street\":\"PER Lima - Av Primavera 1013\",\"address\":\"PER Lima - Av Primavera 1013\",\"city\":\"Lima\",\"state\":\"Lima\",\"postal_code\":\"15039\",\"region\":null,\"country\":\"Peru\",\"short_description\":\"The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix  in support of client programs to ensure superior workforce preparation with best in class service and delivery.  This position requires attaining and maintaining certification in the Trainer Certification Program (101\/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/h2><ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult\/accelerated learning techniques using a variety of training delivery modalities in a classroom environment\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Accountable for achieving individual training performance metrics\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients<\/li><li>May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids<\/li><li>Measure the effectiveness of training programs using various feedback methods \u2013 focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation\u00a0<\/li><li>Recommend curriculum modifications to Training Manager\/Supervisor on the basis of internal customer feedback and\/or Training Needs Analysis\u00a0<\/li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><\/ul><p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/h2><ul><li>Bachelor&#39;s Degree in related field from a four-year college or university with two to four years of relevant experience preferred\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Strong communication skills, both written and verbal\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Proficient in\u00a0 Microsoft Office\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0<\/li><li>Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable<\/li><li>Self-starter, sense of urgency, and works well under pressure\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Strong attention to detail\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Sense of professionalism and ability to develop good relationships\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><\/ul><p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p><h2>Career Framework Role\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/h2><p>Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills<\/p><p>Analyzes possible solutions using standard procedures and principles<\/p><p>Builds knowledge of the organization, processes and customers Solves a range of straightforward problems<\/p><p>Receives a moderate level of guidance and direction<\/p><p><\/p><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p>\",\"ats_external_id\":\"R1759620\",\"location\":\"Lima, Lima\",\"job_type\":\"full_time\",\"salary\":\"2770\",\"salary_type\":\"monthly\",\"salary_currency\":\"PEN\",\"updated_at\":\"2026-08-29T02:06:05.132+08:00\",\"created_at\":\"2026-08-29T02:04:04.270+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDk1MA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PER-Lima---Av-Primavera-1013\/Trainer-II_R1759620\/apply\",\"head_count\":\"3\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Training\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"3111d2648c3d101ac0bb1994ba0d0000\",\"descriptor\":\"Concentrix BPO Consulting Peru S.A.C.\",\"reference_id\":\"WPE02\",\"organization_reference_id\":\"WPE02\"},\"location\":{\"city\":\"Lima\",\"state\":\"Lima\",\"country\":{\"wid\":\"0eb156ca580c4db786a7894bdaa77450\",\"iso2\":\"PE\",\"iso3\":\"PER\",\"descriptor\":\"Peru\",\"iso_numeric\":\"604\"},\"postal_code\":\"15039\",\"primary_location\":{\"id\":\"PE-LIM-CHACA-01\",\"wid\":\"dbc9f0a81910101d479edcb1d5340000\",\"descriptor\":\"PER Lima - Av Primavera 1013\"}},\"languages\":[\"English\"],\"recruiter\":{\"email\":{\"address\":\"valentina.malo@concentrix.com\"},\"first_name\":\"Malo Suarez, Valentina\"},\"categories\":[{\"descriptor\":\"CF Training\"}],\"recruiters\":[{\"id\":\"102600268\",\"wid\":\"da7d7d2449a21010318dbda697490001\",\"descriptor\":\"Valentina Malo Suarez (102600268)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1655\",\"descriptor\":\"Trainer II\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385053\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PER-Lima---Av-Primavera-1013\/Trainer-II_R1759620\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PER-Lima---Av-Primavera-1013\/Trainer-II_R1759620\/apply\",\"job_requisition_id\":\"R1759620\"}],\"organizations\":[{\"wid\":\"035d5b7c60dc10280c267f238c5a0000\",\"descriptor\":\"W102QS Oscar Health HMS\",\"reference_id\":\"W102QS\",\"custom_reference_id\":\"W102QS\",\"company_reference_id\":null},{\"wid\":\"eaf51e04c9701027d0c74b4df10d0000\",\"descriptor\":\"27093 - OSCAR HEALTH - 980010897\",\"reference_id\":\"980010897\",\"custom_reference_id\":\"980010897\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801cb112f3d1e3c063ac1\",\"descriptor\":\"COGS (SITE) QUALITY & TRAINING (DIRECT)\",\"reference_id\":\"QUALTRAIN-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"3111d2648c3d101ac0bb1994ba0d0000\",\"descriptor\":\"Concentrix BPO Consulting Peru S.A.C.\",\"reference_id\":\"WPE02\",\"custom_reference_id\":null,\"company_reference_id\":\"WPE02\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"luis.garcia4@concentrix.com\"},\"first_name\":\"Luis Garcia Cubides (102600990)\"},\"category_groups\":[{\"id\":\"CF Training_Quality Group\",\"wid\":\"0227dc387a09017ceaef53bded65e5ef\",\"descriptor\":\"Training & Quality Group\"}],\"job_requisition\":{\"id\":\"R1759620\",\"wid\":\"0800da3eb1981028a159b6b61a480000\",\"descriptor\":\"Trainer II\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_10\",\"wid\":\"0227dc387a09013940c6f923e165de36\",\"descriptor\":\"Grade 10\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"832\",\"campaign_id\":\"24936\",\"campaign_title\":\"Supervisor, Training &amp; Quality R1755377\",\"campaign_type\":\"job_application\",\"job_title\":\"Supervisor, Training & Quality\",\"street\":\"PHL Cebu - The Mactan Newtown - 3rd Flr\",\"address\":\"PHL Cebu - The Mactan Newtown - 3rd Flr\",\"city\":\"CEBU\",\"state\":\"Cebu\",\"postal_code\":\"6015\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"\",\"long_description\":null,\"ats_external_id\":\"R1755377\",\"location\":\"CEBU, Cebu\",\"job_type\":\"full_time\",\"salary\":\"468000\",\"salary_type\":\"annually\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-08-28T22:08:54.791+08:00\",\"created_at\":\"2026-08-28T22:07:52.735+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDkzNg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Cebu---The-Mactan-Newtown---3rd-Flr\/Supervisor--Training---Quality_R1755377\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Training and Quality\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"CEBU\",\"state\":\"Cebu\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"6015\",\"primary_location\":{\"id\":\"PH-CEB-MACTA-03\",\"wid\":\"740544c0a47f011282bd748e1f11aa62\",\"descriptor\":\"PHL Cebu - The Mactan Newtown - 3rd Flr\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"rizza.trabucon@concentrix.com\"},\"first_name\":\"Trabucon, Rizza\"},\"categories\":[{\"descriptor\":\"CF Training and Quality\"}],\"recruiters\":[{\"id\":\"101346360\",\"wid\":\"e0fdd95e5c6f0180304cf95d9526e07c\",\"descriptor\":\"Rizza Trabucon (101346360)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1686\",\"descriptor\":\"Supervisor, Training & Quality\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384948\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Cebu---The-Mactan-Newtown---3rd-Flr\/Supervisor--Training---Quality_R1755377\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Cebu---The-Mactan-Newtown---3rd-Flr\/Supervisor--Training---Quality_R1755377\/apply\",\"job_requisition_id\":\"R1755377\"}],\"organizations\":[{\"wid\":\"f9af6d72609801cb112f3d1e3c063ac1\",\"descriptor\":\"COGS (SITE) QUALITY & TRAINING (DIRECT)\",\"reference_id\":\"QUALTRAIN-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"2f8579dc8167100bea282cbcbae10000\",\"descriptor\":\"10184 - Healthfirst - 980001402\",\"reference_id\":\"980001402\",\"custom_reference_id\":\"980001402\",\"company_reference_id\":null},{\"wid\":\"f902e85d00d5100bea5481252f9c0000\",\"descriptor\":\"W0ZJ8A Healthfirst-Qeperformancesuppo\",\"reference_id\":\"W0ZJ8A\",\"custom_reference_id\":\"W0ZJ8A\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"alain.buscano@concentrix.com\"},\"first_name\":\"Alain Buscano (102867945)\"},\"category_groups\":[{\"id\":\"CF Training_Quality Group\",\"wid\":\"0227dc387a09017ceaef53bded65e5ef\",\"descriptor\":\"Training & Quality Group\"}],\"job_requisition\":{\"id\":\"R1755377\",\"wid\":\"db5eb52ea4cf103810d3e03ef0780000\",\"descriptor\":\"Supervisor, Training & Quality\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"2017\",\"campaign_id\":\"req-5ce30315296e9a98\",\"campaign_title\":\"Customer Service Representative - Apparel (On-Site)\",\"campaign_type\":null,\"job_title\":\"Customer Service Representative - Apparel (On-Site)\",\"street\":null,\"address\":null,\"city\":\"Lake Mary\",\"state\":\"Florida\",\"postal_code\":\"32746\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"\",\"long_description\":\"<p>Join a world-class team in Lake Mary, FL, as a Customer Service Representative! At Concentrix, we\u2019re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p><\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!<\/p><p><\/p><p>As a Customer Service Representative, you\u2019ll join an organically diverse team from 70+ countries where ALL members contribute and support each other\u2019s success and well-being, proudly united as \u201cgame-changers.\u201d Together, we help the world\u2019s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we\u2019re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.<\/p><p><\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and continuing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p><\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p><\/p><p>As a Customer Service Representative, you will:<\/p><ul><li><p>Provide inbound customer support.<\/p><\/li><li><p>Help customers resolve technical issues.<\/p><\/li><li><p>Assist in correcting billing concerns.<\/p><\/li><li><p>Ensure the appropriateness of social media content.<\/p><\/li><li><p>Deliver expert customer experiences\u2026with a smile.<br>&nbsp;<\/p><\/li><\/ul><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p><\/p><p>Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:<\/p><ul><li><p>Must have a high school diploma or equivalent<\/p><\/li><li><p>1 years of customer service experience required<br>Preferred experience with retail.<\/p><\/li><li><p>Demonstrate experience &amp; ability to uncover the right solution by asking probing questions<\/p><\/li><li><p>Demonstrate experience &amp; ability to utilize resources and\/or articles to provide correct information<\/p><\/li><li><p>Must reside in the United States and have a valid U.S. address for residence<\/p><\/li><\/ul><p><\/p><p><strong>WHAT\u2019S IN IT FOR YOU<\/strong><br>&nbsp;<\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li><p>The base salary range for this position is $15.00 - $18.75\/hr., (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.<\/p><\/li><li><p>DailyPay enrollment option to access pay \\\"early,\\\" when you want it<\/p><\/li><li><p>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more<\/p><\/li><li><p>Health and wellness programs with trained partners to help promote a healthy you<\/p><\/li><li><p>Mentorship programs that support your rewarding career journey&nbsp;<\/p><\/li><li><p>A modern, state-of-the-art office setting with advanced technologies and a great team<\/p><\/li><li><p>Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support<\/p><\/li><li><p>Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more<\/p><\/li><li><p>A range of other perks and benefits<\/p><\/li><\/ul><p><\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp; <\/strong><br>&nbsp;<\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p><\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><br><br><p><strong>Physical and Mental Requirements:<br><\/strong>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Equal Employment Opportunity:<\/strong><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>&nbsp;<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><ul><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><u>English<\/u><\/a>&nbsp;&nbsp;<\/p><\/li><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><u>Spanish<\/u><\/a><\/p><\/li><\/ul><p><\/p><p><strong>Accommodation:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p>&nbsp;<\/p><p><strong>Artificial Intelligence:<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p>&nbsp;<\/p><p><strong>Work Authorization:<\/strong><\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. &nbsp;<\/p><p>&nbsp;<\/p><p><strong>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><\/p>\",\"ats_external_id\":\"US-req-5ce30315296e9a98\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-09-02T17:26:16.162Z\",\"created_at\":\"2026-08-28T21:13:52.259Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/Q2ZX57S7DGNZAE3HDCQEZV9YGH63BDX4\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/Q2ZX57S7DGNZAE3HDCQEZV9YGH63BDX4\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null},{\"id\":\"833\",\"campaign_id\":\"24927\",\"campaign_title\":\"Community Relations Manager II R1759747\",\"campaign_type\":\"job_application\",\"job_title\":\"Responsable communication r\u00e9gion - Marrakech - Fran\u00e7ais - Anglais\",\"street\":\"MAR Marrakech - 70, Quartier Industriel Sidi Ghanem\",\"address\":\"MAR Marrakech - 70, Quartier Industriel Sidi Ghanem\",\"city\":\"Marrakech\",\"state\":\"Marrakech\",\"postal_code\":\"40110\",\"region\":null,\"country\":\"Morocco\",\"short_description\":\"Qui sommes-nous ?\\n\\nConcentrix est une entreprise internationale pr\u00e9sente dans plus de 70 pays. Nous excellons dans l'am\u00e9lioration de l'exp\u00e9rience client et l'optimisation des processus m\u00e9tiers, en aidant les entreprises \u00e0 se transformer et \u00e0 atteindre l'excellence dans un environnement inclusif, collaboratif et innovant.\",\"long_description\":\"<p>Rattach\u00e9(e) au Directeur Communication Maroc, vous aurez pour mission de :<\/p><ul><li>Contribuer \u00e0 la construction de la strat\u00e9gie de communication du site<\/li><li>Mettre en \u0153uvre le plan de communication du site Concentrix Marrakech dans le respect des d\u00e9lais et des cahiers des charges (demandes des business, RH (sourcing, recrutement...))<\/li><li>Organiser les \u00e9v\u00e8nements externes et internes (logistique, coordination avec les prestataires, \u00e9laboration des bdc et consultation des prestataires \u2026)<\/li><li>Identifier les messages cl\u00e9s et les canaux\/supports de communication les plus adapt\u00e9s pour la r\u00e9gion (digital, radio, panneaux 4*3 \u2026)<\/li><li>Proposer le story-telling des supports de communication en coordination avec la direction communication<\/li><li>Piloter la production de contenus : r\u00e9daction et validation (plaquette, flyers \u2026)<\/li><li>Communication terrain sur site et f\u00e9d\u00e9rer autour de la culture et les valeurs de l\u2019entreprise<\/li><li>Assurer les visites clients sur site<\/li><li>Animer les journ\u00e9es portes ouvertes pour le recrutement<\/li><li>Promouvoir la notori\u00e9t\u00e9 de Concentrix sur la r\u00e9gion de Marrakech<\/li><li>Suivre le ROI et l\u2019efficacit\u00e9 des campagnes de communication<\/li><li>Pr\u00e9parer les pr\u00e9sentations strat\u00e9giques et op\u00e9rationnelles sur la partie communication<\/li><li>Assurer une veille concurrentielle sur les best practices du secteur et plus globalement sur le bassin d\u2019emploi de Marrakech<\/li><li>G\u00e9rer le budget communication allou\u00e9 au site<\/li><\/ul><p><\/p><p><b>Ce que nous vous offrons <\/b><\/p><p>Chez Concentrix, nous faisons de la valorisation et le bien-\u00eatre de nos talents une priorit\u00e9. Voici les avantages que nous vous offrons pour reconnaitre votre contribution\u00a0:<\/p><ul><li>Des possibilit\u00e9s d\u2019\u00e9volution, de mani\u00e8re \u00e9thique et \u00e9quitable<\/li><li>Des opportunit\u00e9s de d\u00e9veloppement professionnel<\/li><li>Une r\u00e9mun\u00e9ration attractive incluant une prime de performance p\u00e9riodique<\/li><li>Des avantages sociaux exceptionnels :<ul><li>Assurance sant\u00e9<\/li><li>Retraite compl\u00e9mentaire apr\u00e8s un an d\u2019anciennet\u00e9 dans l\u2019entreprise et souscription<\/li><li>Service de restauration \u00e0 des prix r\u00e9duits<\/li><li>Salle de sport avec coach d\u00e9di\u00e9 sur place. L\u2019acc\u00e8s y est gratuit (cet avantage est valable dans les sites disposant de salle de sport)<\/li><li>Possibilit\u00e9 d\u2019inscription dans la cr\u00e8che d\u2019entreprise (valable dans les sites qui en disposent) ou de subvention cr\u00e8che<\/li><\/ul><\/li><\/ul><p><\/p><p><\/p><p><b>Le profil de nos Game-Changers :<\/b><\/p><ul><li>De formation sup\u00e9rieure en communication<\/li><li>Vous justifiez de 5 ans d\u2019exp\u00e9rience dans un poste similaire en entreprise ou en agence<\/li><li>Vous maitrisez les techniques de communication sur les canaux digitaux et les m\u00e9dias classiques<\/li><li>Vous maitrisez le fran\u00e7ais et l\u2019anglais \u00e0 l\u2019\u00e9crit et \u00e0 l\u2019oral (capacit\u00e9s r\u00e9dactionnelles et de pr\u00e9sentation requises)<\/li><li>Vous avez de grandes capacit\u00e9s de communication en anglais (bilingue)<\/li><li>Vous justifiez d\u2019une exp\u00e9rience dans l\u2019organisation des \u00e9v\u00e8nements en tant que responsable Events ou Guest Relation Officer ou Responsable des relations publiques<\/li><li>Vous \u00eates dot\u00e9(e) d\u2019un esprit de synth\u00e8se<\/li><li>Vous \u00eates autonome, rigoureux et polyvalent<\/li><li>Vous \u00eates reconnu (e) pour votre organisation, la gestion des urgences\/priorit\u00e9s ainsi que pour votre adaptabilit\u00e9.<\/li><li>Vous \u00eates organis\u00e9(e) curieux(se) et engag\u00e9(e)<\/li><li>Vous \u00eates cr\u00e9atif(ve) et force de propositions<\/li><li>Vous aimez le travail en \u00e9quipe\/transverse<\/li><li>Vous ma\u00eetrisez MS Office<\/li><\/ul>\",\"ats_external_id\":\"R1759747\",\"location\":\"Marrakech, Marrakech\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-28T20:10:50.526+08:00\",\"created_at\":\"2026-08-28T20:09:47.040+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDkyNw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MAR-Marrakech---70-Quartier-Industriel-Sidi-Ghanem\/Responsable-communication-rgion---Marrakech---Franais---Anglais_R1759747\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Internal Marketing\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"d209b849f157101ac0bb53cd7cb60000\",\"descriptor\":\"Concentrix Marrakech\",\"reference_id\":\"WMO12\",\"organization_reference_id\":\"WMO12\"},\"location\":{\"city\":\"Marrakech\",\"state\":\"Marrakech\",\"country\":{\"wid\":\"7aaca3f6fc774f16802a4df4718a5b53\",\"iso2\":\"MA\",\"iso3\":\"MAR\",\"descriptor\":\"Morocco\",\"iso_numeric\":\"504\"},\"postal_code\":\"40110\",\"primary_location\":{\"id\":\"MA-MAR-SIDIG-01\",\"wid\":\"1e068287a9e3101d4799eead173e0000\",\"descriptor\":\"MAR Marrakech - 70, Quartier Industriel Sidi Ghanem\"}},\"languages\":[\"English\",\"French\"],\"recruiter\":{\"email\":{\"address\":\"ibtissam.boujjaadia@concentrix.com\"},\"first_name\":\"Boujjaadia, Ibtissam\"},\"categories\":[{\"descriptor\":\"CF Internal Marketing\"}],\"recruiters\":[{\"id\":\"102567145\",\"wid\":\"da7d7d2449a2101032a1eac5dfec0001\",\"descriptor\":\"Ibtissam Boujjaadia (102567145)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0466\",\"descriptor\":\"Community Relations Manager II\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384953\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MAR-Marrakech---70-Quartier-Industriel-Sidi-Ghanem\/Responsable-communication-rgion---Marrakech---Franais---Anglais_R1759747\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MAR-Marrakech---70-Quartier-Industriel-Sidi-Ghanem\/Responsable-communication-rgion---Marrakech---Franais---Anglais_R1759747\/apply\",\"job_requisition_id\":\"R1759747\"}],\"organizations\":[{\"wid\":\"d209b849f157101ac0bb53cd7cb60000\",\"descriptor\":\"Concentrix Marrakech\",\"reference_id\":\"WMO12\",\"custom_reference_id\":null,\"company_reference_id\":\"WMO12\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"kenza.hihiguillouli@concentrix.com\"},\"first_name\":\"Kenza Hihi Guillouli (102545806)\"},\"category_groups\":[{\"id\":\"CF Marketing_Communications Group\",\"wid\":\"0227dc387a0901ec82e6dbf1ec6531e6\",\"descriptor\":\"Marketing & Communications Group\"}],\"job_requisition\":{\"id\":\"R1759747\",\"wid\":\"0800da3eb19810288d2e05020e7a0000\",\"descriptor\":\"Responsable communication r\u00e9gion - Marrakech - Fran\u00e7ais - Anglais\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_8B\",\"wid\":\"0227dc387a0901afed42c8f6e0656d35\",\"descriptor\":\"Grade 8B\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"834\",\"campaign_id\":\"24922\",\"campaign_title\":\"Director, Account Management R1750307\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior Account Manager (Secteur Travel)\",\"street\":\"FRA Paris - 3 rue d'Heliopolis-Conseil\",\"address\":\"FRA Paris - 3 rue d'Heliopolis-Conseil\",\"city\":\"Paris\",\"state\":null,\"postal_code\":\"75017\",\"region\":null,\"country\":\"France\",\"short_description\":\"\",\"long_description\":\"<p>We&#39;re Concentrix. The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.<br \/>The Account Executive plays a key role with the Go-to-Market organization managing specific accounts on a day-to-day basis. Reporting directly to the Sector Portfolio* Leader, the Account Executive is responsible for developing, nurturing and retaining client relationships.<\/p><p><\/p><p><u><b>Sector Knowledge and Expertise:<\/b><\/u><br \/>- Demonstrates a clear understanding of client\u2019s business, its objectives, strategy and industry where they operate. Supports the Portfolio Leader in the development of portfolio\/sector strategy.<br \/>- Demonstrates a strong knowledge of BPO and Technical Services associated with their allocated accounts and industry sector.<br \/>- Leverages expertise and communication skills to speak at forums both internally and externally.<\/p><p><\/p><p><b><u>Account Management and Business Growth:<\/u><\/b><br \/>- Builds and maintains strong, long-term relationships with assigned clients. These relationships should reflect coverage of the client\u2019s comprehensive buyer personas, including but not limited to the CIO, CMO, CTO and CXO ensuring a partnership charter with their team.<span>\u00a0 <\/span><br \/>- Develops sustainable and profitable strategic account plan that addresses whitespace planning, cross-selling and up-selling opportunities and incorporates the full extent of Concentrix services. Ensures Financial KPIs (revenue, new business signings, gross margin) are met, maximizes the share of TAM (total addressable market) within client(s).<br \/>- Ensures clients fully benefit from Concentrix Technology offer (internal and Technology Partnerships). Aligns Concentrix Technology solutions with client\u2019s business opportunities and strategy.<span>\u00a0 <\/span><br \/>- Installs collaboratively the necessary account governance with the client and manages this governance framework in accordance with the account needs and contractual obligations.<br \/>- Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the account.<br \/>- Proactive Risk Management: mitigating financial, competitive, and technological threats.<br \/>- Achieves exceptional client satisfaction including fulfilling all contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectations. Works closely with Client Success, Practices, Catalyst, etc. to ensure consistent, high quality service delivery. Drives development and monitoring of improvement plans if required.<br \/>- Acts as the first point of escalation for clients, addressing inquiries, resolving issues, and providing regular updates, escalating to Portfolio Leaders when necessary.<br \/>- Analyzes market trends and client data to identify growth opportunities and makes informed recommendations to the client.<br \/>- Assists Portfolio Leaders and Sector Leads in developing and executing Portfolio and Sector growth strategies and meeting business objectives.<\/p><p><\/p><p><u><b>Collaboration and Coordination:<\/b><\/u><br \/>- Works closely with Portfolio Leaders, Sector Leads, and other internal teams to align account activities with overall business goals.<br \/>- Leverages internal resources and expertise to deliver high-value and profitable solutions to clients.<br \/>- Collaborates with the broader account team by sharing insights, best practices, and assisting with account-related tasks.<\/p><p><\/p><p><u><b>Reporting and Analytics:<\/b><\/u><br \/>- Monitors and reports on account performance, tracking key metrics, and reports on progress to Portfolio Leaders.<br \/>- Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings.<br \/>- Prepares and delivers regular reports and updates to clients on account performance and metrics.<\/p><p><\/p><p><u><b>Professional Development:<\/b><\/u><br \/>- Stays updated on industry trends, emerging technologies, and best practices in account management.<br \/>- Participates in training and development programs to enhance skills and knowledge.<br \/>- Actively seeks opportunities for professional growth and career advancement within the organization.<\/p><p><\/p><p><b>Qualifications:<\/b><br \/>- Master&#39;s degree in Consulting, Sales, Business Administration, Marketing, or a related field with 6&#43; years of experience.<br \/>- A minimum of 3-5 years of experience in account management or client relationship management roles, preferably within the BPO or Technology services industry.<br \/>- Strong communication and interpersonal skills with the ability to build and maintain client relationships.<br \/>- Excellent problem-solving and conflict-resolution abilities.<br \/>- Ability to analyze data and use insights to inform account strategies.<br \/>- Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.<br \/>- Strong organizational and time management skills.<br \/>- Ability to work collaboratively within a team environment.<br \/><br \/>* A \u201cPortfolio\u201d is Concentrix terminology defining a sub-group of accounts within a particular sector<span>\u00a0<\/span><\/p>\",\"ats_external_id\":\"R1750307\",\"location\":\"Paris\",\"job_type\":\"full_time\",\"salary\":\"6250\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-08-28T18:13:12.342+08:00\",\"created_at\":\"2026-08-28T18:10:13.434+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDkyMg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/FRA-Paris---3-rue-dHeliopolis-Conseil\/Senior-Account-Manager--Secteur-Travel-_R1750307\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Account Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"875d4c3c8e77101ac0b3b9176b540000\",\"descriptor\":\"Concentrix Conseil France\",\"reference_id\":\"WFR21\",\"organization_reference_id\":\"WFR21\"},\"location\":{\"city\":\"Paris\",\"state\":null,\"country\":{\"wid\":\"54c5b6971ffb4bf0b116fe7651ec789a\",\"iso2\":\"FR\",\"iso3\":\"FRA\",\"descriptor\":\"France\",\"iso_numeric\":\"250\"},\"postal_code\":\"75017\",\"primary_location\":{\"id\":\"FR-PAR-HELIO-07\",\"wid\":\"0c7cba780b73102d6f580239cc9c0000\",\"descriptor\":\"FRA Paris - 3 rue d'Heliopolis-Conseil\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"clara.freville@concentrix.com\"},\"first_name\":\"Freville, Clara\"},\"categories\":[{\"descriptor\":\"CF Account Management\"}],\"recruiters\":[{\"id\":\"103553883\",\"wid\":\"0a6bcbac870110234dc7d476a96d0000\",\"descriptor\":\"Clara Freville (103553883)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1396\",\"descriptor\":\"Director, Account Management\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384994\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/FRA-Paris---3-rue-dHeliopolis-Conseil\/Senior-Account-Manager--Secteur-Travel-_R1750307\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/FRA-Paris---3-rue-dHeliopolis-Conseil\/Senior-Account-Manager--Secteur-Travel-_R1750307\/apply\",\"job_requisition_id\":\"R1750307\"}],\"organizations\":[{\"wid\":\"368a1461abf410165c680c02e9bd0000\",\"descriptor\":\"(REGION) FRANCE DOMESTIC ACCOUNT MANAGEMENT\",\"reference_id\":\"RGFRANCEDOMEST\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"875d4c3c8e77101ac0b3b9176b540000\",\"descriptor\":\"Concentrix Conseil France\",\"reference_id\":\"WFR21\",\"custom_reference_id\":null,\"company_reference_id\":\"WFR21\"},{\"wid\":\"f4140032788d10157005366da1900000\",\"descriptor\":\"23330 - Opexother - FRANCERGNCSO\",\"reference_id\":\"FRANCERGNCSO\",\"custom_reference_id\":\"FRANCERGNCSO\",\"company_reference_id\":null},{\"wid\":\"f4140032788d101572db32d5481f0000\",\"descriptor\":\"W0ZVBL Francergn_Cso\",\"reference_id\":\"W0ZVBL\",\"custom_reference_id\":\"W0ZVBL\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"elodie.carbonel@concentrix.com\"},\"first_name\":\"Elodie Carbonel (102542971)\"},\"category_groups\":[{\"id\":\"CF Sales_Account Management Group\",\"wid\":\"0227dc387a0901ea4514e199ed6567ed\",\"descriptor\":\"Sales & Account Management Group\"}],\"job_requisition\":{\"id\":\"R1750307\",\"wid\":\"adb5baf87ff4103800572d375bd90000\",\"descriptor\":\"Senior Account Manager (Secteur Travel)\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_5\",\"wid\":\"0227dc387a0901c813f4eca7e0659532\",\"descriptor\":\"Grade 5\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"835\",\"campaign_id\":\"24921\",\"campaign_title\":\"Manager I, WFM Real Time Management R1755297\",\"campaign_type\":\"job_application\",\"job_title\":\"Manager I, WFM\",\"street\":\"PHL Work-at-Home\",\"address\":\"PHL Work-at-Home\",\"city\":\"PHL\",\"state\":\"Abra\",\"postal_code\":\"2800\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"Workforce Managers must have strong computer skills in order to store data, create reports, produce plans and perform other tasks. Analytical skills are important for reviewing information and forming appropriate conclusions. Workforce Managers should have strong communication skills to ensure that stakeholders are kept informed of developments effectively and to ensure that all appropriate staff are aware of any challenges. Organizational skills are important as workforce Managers play a key role in establishing an efficient workplace environment and they also must be able to manage a range of tasks and prioritize their responsibilities.\u202f \\n\\n \\n\\nA drive for self-learning and knowledge enhancement is desired \\n\\nExtensive experience with NICE IEX software preferred \\n\\nAbility to simplify complex operations into repeatable processes \\n\\nComfortable in fast-paced environment \\n\\nAbility to make decision in time sensitive ambiguous situations\",\"long_description\":\"<div><p><u><span>Key Responsibilities<\/span><\/u><span>\u00a0<\/span><\/p><\/div><div><p><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>Managers<\/span><span> will <\/span><span>oversee teams utilizing Work<\/span><span>force<\/span><span> Management tools to generate and publish <\/span><span>staffing plans and schedules.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Maintain accurate forecasts<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Audit and maintain headcount accuracy<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Submit and track New Hire requisitions<\/span><span> as needed to maintain appropriate staffing<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Submit and track seat reservations<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Create and publish weekly \/ monthly \/ annual capacity plans<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Collaborate with Operations teams to ensure business needs are met<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Post mortem Analysis and production of accurate shrink trends<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Model scenarios to meet potentially changing needs and\/o improve upon existing environment.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Monitor email and respond to each request within a reasonable amount of time.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Initiate and manage communications between respective teams.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Host weekly planning meetings with WFM and Operations teams to review capacity, training, headcounts, etc..<\/span><\/span><\/p><\/li><li><p><span>Knowledge of IEX is mandatory<\/span><\/p><\/li><\/ul><\/div>\",\"ats_external_id\":\"R1755297\",\"location\":\"PHL, Abra\",\"job_type\":\"full_time\",\"salary\":\"1096387.5\",\"salary_type\":\"annually\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-08-28T16:09:12.088+08:00\",\"created_at\":\"2026-08-28T16:06:04.807+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDkyMQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Work-at-Home\/Manager-I--WFM_R1755297-1\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Real Time Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"PHL\",\"state\":\"Abra\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"2800\",\"primary_location\":{\"id\":\"PH-WAH-DRECT-Y0\",\"wid\":\"b67da9176e3d1062f9e434babb49c357\",\"descriptor\":\"PHL Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"ricardojr.bollozos@concentrix.com\"},\"first_name\":\"Bollozos, Ricardo Jr\"},\"categories\":[{\"descriptor\":\"CF Real Time Management\"}],\"recruiters\":[{\"id\":\"102180802\",\"wid\":\"d13b97212f8010171e9b019971d10000\",\"descriptor\":\"Ricardo Bollozos (102180802)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1717\",\"descriptor\":\"Manager I, WFM Real Time Management\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384962\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Work-at-Home\/Manager-I--WFM_R1755297-1\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Work-at-Home\/Manager-I--WFM_R1755297-1\/apply\",\"job_requisition_id\":\"R1755297\"}],\"organizations\":[{\"wid\":\"f9af6d72609801d9e6c384593e065a3a\",\"descriptor\":\"W0624 - Nike - 990020624\",\"reference_id\":\"990020624\",\"custom_reference_id\":\"990020624\",\"company_reference_id\":null},{\"wid\":\"b67da9176e3d106330aab6f4287175cc\",\"descriptor\":\"990020624 Nike Commerce NA\",\"reference_id\":\"OLD_AI_990020624\",\"custom_reference_id\":\"OLD_AI_990020624\",\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"503f4017cfd71019bcb3c2d357470000\",\"descriptor\":\"COGS (SITE) WFM Non Billable Direct\",\"reference_id\":\"SITWFMNOBIL-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"jasvinder.singh@concentrix.com\"},\"first_name\":\"Jasvinder Singh (5022672)\"},\"category_groups\":[{\"id\":\"CF WFM Group\",\"wid\":\"0227dc387a09011b461d93c7ed653bf0\",\"descriptor\":\"WFM Group\"}],\"job_requisition\":{\"id\":\"R1755297\",\"wid\":\"9a79ac1944bb1037faddf91959930000\",\"descriptor\":\"Manager I, WFM\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_8A\",\"wid\":\"0227dc387a0901a4dc9568e6e065fa34\",\"descriptor\":\"Grade 8A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"836\",\"campaign_id\":\"24914\",\"campaign_title\":\"Associate Manager, B2B Sales R1757007\",\"campaign_type\":\"job_application\",\"job_title\":\"Associate Manager, B2B Sales\",\"street\":\"MYS Kuala Lumpur Nu Tower 2\",\"address\":\"MYS Kuala Lumpur Nu Tower 2\",\"city\":\"Kuala Lumpur Sentral\",\"state\":\"Wilayah Persekutuan Kuala Lumpur\",\"postal_code\":\"50470\",\"region\":null,\"country\":\"Malaysia\",\"short_description\":\"The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, \\nadoption, health checks and voice of the customer) and\/or revenue retention motions (product\/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.\",\"long_description\":\"<ul><li>Lead the team to achieve specific business targets and meet assigned performance targets weekly\/monthly\/quarterly, ensuring high customer satisfaction<\/li><li>Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date<\/li><li>Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities<\/li><li>Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members<\/li><li>Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client\/specific territories<\/li><li>Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market<span>\u00a0<\/span><\/li><li>Be a point of escalation for our clients and respond promptly to any issues<\/li><li>Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed<\/li><li>Work with client contact on reporting and forecasting<\/li><li>Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)<\/li><li>Work with client contact on reporting and forecasting<\/li><li>Coordinate team incentives and Sales Performance Incentive Funds<\/li><li>Partner and build business relationships with all partners to ensure customer expectations are met<\/li><\/ul>\",\"ats_external_id\":\"R1757007\",\"location\":\"Kuala Lumpur Sentral, Wilayah Persekutuan Kuala Lumpur\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"monthly\",\"salary_currency\":\"MYR\",\"updated_at\":\"2026-08-28T16:06:03.913+08:00\",\"created_at\":\"2026-08-28T14:04:28.762+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDkxNA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MYS-Kuala-Lumpur-Nu-Tower-2\/Associate-Manager--B2B-Sales_R1757007\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"875d4c3c8e77101ac0b5a0d5d7120000\",\"descriptor\":\"Concentrix Malaysia Sdn. Bhd\",\"reference_id\":\"WMY04\",\"organization_reference_id\":\"WMY04\"},\"location\":{\"city\":\"Kuala Lumpur Sentral\",\"state\":\"Wilayah Persekutuan Kuala Lumpur\",\"country\":{\"wid\":\"972dc4ba8d454bc0b893ff84b1529077\",\"iso2\":\"MY\",\"iso3\":\"MYS\",\"descriptor\":\"Malaysia\",\"iso_numeric\":\"458\"},\"postal_code\":\"50470\",\"primary_location\":{\"id\":\"MY-KUM-JALAN-Y0\",\"wid\":\"4b7f2f2c7f9a103c1588d7d4881a0ca9\",\"descriptor\":\"MYS Kuala Lumpur Nu Tower 2\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"rajamaziah.rajamokhtar@concentrix.com\"},\"first_name\":\"Raja Mokhtar, Raja Maziah\"},\"categories\":[{\"descriptor\":\"CF B2B Sales\"}],\"recruiters\":[{\"id\":\"022009\",\"wid\":\"face22a16d2d100d96eac22fa0b20000\",\"descriptor\":\"Raja Maziah Raja Mokhtar (022009)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC3274\",\"descriptor\":\"Associate Manager, B2B Sales\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384901\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MYS-Kuala-Lumpur-Nu-Tower-2\/Associate-Manager--B2B-Sales_R1757007\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MYS-Kuala-Lumpur-Nu-Tower-2\/Associate-Manager--B2B-Sales_R1757007\/apply\",\"job_requisition_id\":\"R1757007\"}],\"organizations\":[{\"wid\":\"a161f75ff59910233fef92926b7f0000\",\"descriptor\":\"W0ZM83 P_Myr_Microsoft Vendor Tele\",\"reference_id\":\"W0ZM83\",\"custom_reference_id\":\"W0ZM83\",\"company_reference_id\":null},{\"wid\":\"399e513c0e2b101ef163d3e168780000\",\"descriptor\":\"14084 - Microsoft - WHSBTAPAC242\",\"reference_id\":\"WHSBTAPAC242\",\"custom_reference_id\":\"WHSBTAPAC242\",\"company_reference_id\":null},{\"wid\":\"875d4c3c8e77101ac0b5a0d5d7120000\",\"descriptor\":\"Concentrix Malaysia Sdn. Bhd\",\"reference_id\":\"WMY04\",\"custom_reference_id\":null,\"company_reference_id\":\"WMY04\"},{\"wid\":\"f9af6d72609801036258e1163c06e5bc\",\"descriptor\":\"COGS (SITE) Team Leader Direct\",\"reference_id\":\"TEAMLEADER-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"nida.samreen@concentrix.com\"},\"first_name\":\"Nida Samreen (103297567)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1757007\",\"wid\":\"eb3144221e5410287c20851f6a260000\",\"descriptor\":\"Associate Manager, B2B Sales\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_9B\",\"wid\":\"0227dc387a0901c8993ae213e1653536\",\"descriptor\":\"Grade 9B\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<ul><li>3&#43; years proven work experience in a sales role<\/li><li>A passion for customer experience and driving team results<\/li><li>Experience in operations and strategy building<\/li><li>Excellent Coaching history<\/li><li>A record of developing and retaining great employees<\/li><li>Experience maximizing revenue through best practices<\/li><li>Experience working with Salesforce.com or similar CRM<\/li><li>Experience finding solutions as a manager<\/li><li>Change Management skills<\/li><\/ul>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"540\",\"campaign_id\":\"359\",\"campaign_title\":\"NL - VodafoneZiggo - Arnhem\",\"campaign_type\":\"job_application\",\"job_title\":\"Thuiswerken als klantenservicemedewerker bij VodafoneZiggo\",\"street\":null,\"address\":null,\"city\":\"Arnhem\",\"state\":\"Gelderland\",\"postal_code\":\"\",\"region\":\"Landelijk\",\"country\":\"Netherlands\",\"short_description\":\"Geef de klanten de beste ervaring in het beste telecom bedrijf van Nederland!\",\"long_description\":\"<p aria-level=\\\"1\\\"><span data-contrast=\\\"none\\\">Duik in de rol van klantenservicemedewerker bij VodafoneZiggo en help klanten met vragen over Internet, TV en telefonie. Met jouw expertise maak je dagelijks het digitale leven van onze klanten een stuk makkelijker.<\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p aria-level=\\\"2\\\"><strong><span data-contrast=\\\"none\\\">Wat ga je doen in deze functie?<\/span><\/strong><span data-ccp-props=\\\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:200,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p><span data-contrast=\\\"none\\\">Bij VodafoneZiggo maken we technologie toegankelijk voor iedereen. Als klantenservicemedewerker draag je bij aan de toekomst van digitale verbindingen en zorg je ervoor dat elke klant alles uit hun abonnementen haalt. Je zet je ervaring en kennis in om de beste deal voor de klant er uit te halen.<\/span><\/p>\\n<p><span data-contrast=\\\"none\\\">Je helpt de klanten door middel van telefonische gesprekken, en zodra je voldoende kennis hebt, ook via chat. In ieder gesprek denk je actief mee en doe je een passend aanbod dat aansluit op de behoeften van de klant. Door onze entertainmentproducten in de spotlight te zetten en factuurvragen op te lossen, bied je klanten tegelijkertijd de beste mobiele en internetoplossingen.<\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p><strong><span data-contrast=\\\"none\\\">Wat krijg je van ons?<\/span><\/strong><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"17\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"1\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"none\\\">Een startsalaris van&nbsp;<\/span><span data-contrast=\\\"none\\\">&euro;15,28&nbsp;<\/span><span data-contrast=\\\"none\\\">per uur&nbsp;indien&nbsp;je 21 jaar of ouder bent.<\/span>&nbsp;<br \/><em><span data-contrast=\\\"none\\\">De mogelijkheid om inclusief vakantiegeld uit te betalen kan worden aangevraagd.<\/span><\/em><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"17\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"2\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"none\\\">Flexibele werktijden, zodat je zelf je agenda kunt beheren.<\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"17\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"3\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"none\\\">De kans om binnen ons project door te groeien als vraagbaak, coach of trainer.<\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"17\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"4\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"none\\\">Reiskostenvergoeding of volledige ov-vergoeding vanaf 10 km naar kantoor.<\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"17\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"5\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"none\\\">Aantrekkelijke korting op een jaarabonnement bij&nbsp;VodafoneZiggo.<\/span>&nbsp;<br \/><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<p aria-level=\\\"2\\\"><strong><span data-contrast=\\\"none\\\">Wat&nbsp;vragen wij van jou?<\/span><\/strong><span data-ccp-props=\\\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:200,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p><span data-contrast=\\\"none\\\">\ud83d\udcc6<\/span><span data-contrast=\\\"none\\\"> Flexibiliteit om minimaal 32 uur per week te werken binnen onze openingstijden (ma tot en met zo tussen 08:00 - 20:00), inclusief eens per vier weken op zaterdag. <\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p><span data-contrast=\\\"none\\\">\ud83d\udccd<\/span><span data-contrast=\\\"none\\\"> Bereidheid om een fulltime, betaalde training van 10 werkdagen te volgen. <\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p><span data-contrast=\\\"none\\\">\ud83c\udf1f<\/span><span data-contrast=\\\"none\\\"> De durf om de klant alle opties voor te leggen om de beste deal voor de klant te maken. <\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p><span data-contrast=\\\"none\\\">\ud83d\udcc8<\/span><span data-contrast=\\\"none\\\">&nbsp;Comfortabel zijn met het bespreken van aanbiedingen aan het einde van elk klantgesprek.&nbsp;<\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p><span data-contrast=\\\"none\\\">\ud83c\udfa7<\/span><span data-contrast=\\\"none\\\">&nbsp; Je niet alleen goed kunt luisteren, maar ook oprecht begrip kunt tonen voor de klant.<\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p aria-level=\\\"2\\\"><strong><span data-contrast=\\\"none\\\">Solliciteer direct!<\/span><\/strong><span data-ccp-props=\\\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:200,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p><span data-contrast=\\\"none\\\">Benieuwd naar deze uitdaging? klik op de knop om direct te solliciteren of neem contact op met Djino Gunzeln via Djino.Gunzeln@Concentrix.com<\/span><span data-contrast=\\\"none\\\"> of&nbsp;06-10911813.<\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\",\"ats_external_id\":\"NL-359\",\"location\":\"Arnhem, Landelijk\",\"job_type\":\"\",\"salary\":\"15.28\",\"salary_type\":\"hourly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-09-02T12:38:08.599+02:00\",\"created_at\":\"2026-08-28T14:02:09.556+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-netherlands.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zNTk?\",\"apply_url\":\"https:\/\/concentrix-netherlands.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zNTk\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":\"telecommunications\",\"contract_type\":\"Permanent\",\"locale\":\"nl\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-netherlands\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"3\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"1\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"144\",\"campaign_id\":\"984\",\"campaign_title\":\"Cisco \/ English \/ Hybrid \/ SDS\",\"campaign_type\":\"job_application\",\"job_title\":\"Service Delivery Specialist with English\",\"street\":\"Mladost 4, Samara str 4, Advance Business Center 1 \",\"address\":\"Mladost 4, Samara str 4, Advance Business Center 1 \",\"city\":\"Sofia\",\"state\":\"Sofia City Province\",\"postal_code\":\"1715\",\"region\":\"Sofia\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p><strong>Responsibilities:&nbsp;<\/strong><br \/>&bull; Handle and resolve support tickets in Cisco&rsquo;s internal system related to payments, rebates, and partner inquiries.&nbsp;<br \/>&bull; Communicate with partners, distributors, and internal Cisco teams to ensure smooth processing of incentives and&nbsp;<br \/>program payments.&nbsp;<br \/>&bull; Assist with reprocessing payments and updating partner information to maintain accurate records and efficient&nbsp;<br \/>workflows.&nbsp;<br \/>&bull; Support the Global Easy Pay and Cisco 360 programs by providing timely issue resolution and maintaining high&nbsp;<br \/>service quality for global partners.&nbsp;<br \/><br \/><strong>Requirements:&nbsp;<\/strong><br \/>&bull; English level B2 or higher with strong written and verbal communication skills.&nbsp;<br \/>&bull; Confident user of Microsoft Office applications, especially Excel and Outlook.&nbsp;<br \/>&bull; Technical mindset with the ability to quickly learn internal systems and processes.&nbsp;<br \/>&bull; Well-organized and able to manage multiple tasks independently.&nbsp;<br \/>&bull; Flexibility to work during late or night hours to support the Americas region.&nbsp;<\/p>\\n<p><br \/><strong>What we offer:&nbsp;<\/strong><br \/>&bull; Fully paid training program in English, remote &ndash; 1month, Monday &ndash; Friday 9:00 &ndash; 18:00 or 12:00 &ndash; 9:00 (will be&nbsp;<br \/>confirmed)&nbsp;<br \/>&bull; Salary: 1,400.00 EUR gross, performance bonus &ndash; up to 80 Euro gross, night shift allowance &ndash; 3.5 Euro paid&nbsp;<br \/>additionally per hour&nbsp;<br \/>&bull; Full-time employment contract&nbsp;<br \/>&bull; <span style=\\\"text-decoration: underline;\\\">Working schedule<\/span>: Monday to Friday work schedule.&nbsp;<br \/>Standard shift: 15:00 &ndash; 00:00 (9 hours including 1-hour break).&nbsp;<br \/>Occasional night shift: 18:00 &ndash; 02:00 (8 working hours).&nbsp;<br \/>Around 90% of the time the schedule is 15:00 &ndash; 00:00, and only 10% of the time the later shift may apply.&nbsp;<br \/>Night shifts are additionally paid with &euro;3.5 extra per hour.&nbsp;<br \/>Work on Saturdays is very rare (approximately once every 6&ndash;7 months).&nbsp;<br \/>Bank holiday work is paid at double rate.&nbsp;<br \/>&bull; Private health, dental care partially covered by the employer)&nbsp;<br \/>&bull; Life insurance&nbsp;<br \/>&bull; Voluntary Sport Card (Multisport and\/or Coolfit)&nbsp;<br \/>&bull; Monthly transportation allowance of 25 EUR net paid in addition to the base salary&nbsp;<br \/>&bull; Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 255 EUR&nbsp;<br \/>net&nbsp;<\/p>\",\"ats_external_id\":\"BG-984\",\"location\":\"Sofia, Sofia\",\"job_type\":\"full_time\",\"salary\":\"1400\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-09-02T02:59:03.249+03:00\",\"created_at\":\"2026-08-28T13:43:37.978+03:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODQ?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODQ\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"1542\",\"campaign_id\":\"1018\",\"campaign_title\":\"Advisor I, Customer Service - Bilingual R1759738\",\"campaign_type\":\"job_application\",\"job_title\":\"Fashion Support Consultant (French-speaking) \u2013 On-site GS02\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalonia\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<p><b>Experience the power of a game-changing career\u00a0<\/b><\/p><p><\/p><p>Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0<\/p><p><\/p><p>If you\u2019re looking to grow and be inspired, as a\u00a0<b>Fashion Support Consultant in Barcelona (on-site)<\/b>, you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.\u00a0<\/p><p><\/p><p><b>Career growth and personal development\u00a0<\/b><\/p><p><\/p><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0<\/p><p><\/p><p><b>What you will do in this role\u00a0<\/b><\/p><p><\/p><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u00a0<\/p><p><\/p><p>As a\u00a0<b>Fashion Support Consultant <\/b>on our team, you will:\u00a0<\/p><p>- Take incoming customer and from boutiques and shops calls and solve users\u2019 demands\u00a0<br \/>- Log call details onto call management systems and provide response and resolution within SLA\u00a0<br \/>- Maintain service and product knowledge and expertise associated with applications specific to individual customers\u00a0<br \/>- Ensure contractual SLA is maintained\u00a0<br \/>\u00a0<\/p><p><b>Your qualifications\u00a0<\/b><\/p><p><\/p><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0<\/p><p><\/p><p><b>Concentrix is a great match if you:\u00a0<\/b><\/p><p><\/p><p>- Have a proficient or bilingual level of<b> French, and advanced level of English<\/b><br \/>- Have minimum of 1-year relevant experience in fashion retail or retail\u00a0<br \/>- Have knowledge of sales techniques (up-\/cross-selling, objection handling, etc)\u00a0<br \/>- Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads\u00a0<br \/>- Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs\u00a0<br \/>- Have exceptional customer-facing and customer-care skills\u00a0<br \/>- Have working knowledge of IT platforms, equipment, and applications: Windows\/MS Office\u00a0<\/p><p><\/p><p>Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.\u00a0<\/p><p><\/p><p><b>What\u2019s in it for you\u00a0<\/b><\/p><p><\/p><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That\u2019s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.\u00a0<\/p><p><\/p><p>In this role, we offer benefits that help support your<b> unique lifestyle:\u00a0<\/b><\/p><p><\/p><p>- Full-time 20 hours\/week permanent\u00a0contract: Monday to Friday 14:00 - 18:00<br \/>- Salary 10, 060 euros gross\/year &#43; up to 615 euros gross\/year in bonus\u00a0<br \/>- Central location in Barcelona\u00a0<br \/>- Full paid training on the company and the project you&#39;ll be working on\u00a0<br \/>- Career development programs, specialized courses\u00a0<br \/>\u00a0<\/p><p><b>Experience the best version of you!\u00a0<\/b><\/p><p><\/p><p>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0<\/p><p><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0<\/p><p><\/p><p>Concentrix is an equal opportunity employer\u00a0<\/p><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/i><\/p><p><span>R1759738 <\/span><\/p>\",\"ats_external_id\":\"R1759738\",\"location\":\"Barcelona, Catalonia\",\"job_type\":\"part_time\",\"salary\":\"838.6\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-09-02T16:04:10.453+02:00\",\"created_at\":\"2026-08-28T12:10:08.385+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMDE4?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMDE4\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\"}},\"languages\":[\"French\",\"English\"],\"recruiter\":{\"email\":{\"address\":\"mariaauxiliadora.ortiz@concentrix.com\"},\"first_name\":\"Ortiz, Maria Auxiliadora\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"102538881\",\"wid\":\"da7d7d2449a21010333d8876bb880001\",\"descriptor\":\"Maria Auxiliadora Ortiz (102538881)\"}],\"hiring_type\":\"Part_time\",\"job_profile\":{\"id\":\"JC2942\",\"descriptor\":\"Advisor I, Customer Service - Bilingual\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385459\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Fashion-Support-Consultant--French-speaking----On-site-GS02_R1759738\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Fashion-Support-Consultant--French-speaking----On-site-GS02_R1759738\/apply\",\"job_requisition_id\":\"R1759738\"}],\"organizations\":[{\"wid\":\"bcbf993a77a1101fc8f51b0d48830000\",\"descriptor\":\"W0ZLT6 P_Sbt_Spain_Guess\",\"reference_id\":\"W0ZLT6\",\"custom_reference_id\":\"W0ZLT6\",\"company_reference_id\":null},{\"wid\":\"3e42b94f382f101fc72a9f171a8c0000\",\"descriptor\":\"20263 - Guess - WHSBTSPAIN78\",\"reference_id\":\"WHSBTSPAIN78\",\"custom_reference_id\":\"WHSBTSPAIN78\",\"company_reference_id\":null},{\"wid\":\"f9af6d726098012800e86f183c06bbbd\",\"descriptor\":\"COGS (SITE) Production Agent Direct\",\"reference_id\":\"PRODUCAGENT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"custom_reference_id\":null,\"company_reference_id\":\"WES05\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"melania.valeri@concentrix.com\"},\"first_name\":\"Melania Valeri (102539328)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1759738\",\"wid\":\"1605731fe27c10288a3bd970946c0000\",\"descriptor\":\"Fashion Support Consultant (French-speaking) \u2013 On-site GS02\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-spain\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"0\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"145\",\"campaign_id\":\"983\",\"campaign_title\":\"VF \/ PORTUGUESE \/ Seasonal Ramp-Up\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Advisor with Portuguese (100% Remote) - Temporary Contract \",\"street\":null,\"address\":null,\"city\":\"Remote\",\"state\":null,\"postal_code\":\"\",\"region\":\"Remote\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>It's fun to work in a company where people truly BELIEVE in what they are doing!<\/p>\\n<p><em><strong>We're committed to bringing passion and customer focus to the business.<\/strong><\/em><\/p>\\n<p>Concentrix Bulgaria is now looking for a number of dynamic and self-motivated Customer Advisors to join our exciting new project!<\/p>\\n<p>VF is the global company behind some of the world&rsquo;s leading lifestyle brands including household names such as, Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling. Our aim is to consistently deliver world class customer service and we never lose sight of our goal - our customers are the focus of everything we do here! From email to phone in a multitude of languages, we&rsquo;re on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us. We&rsquo;re an energetic, innovative, and forward-thinking team who are always looking for new ideas to delight and wow our customers.&nbsp;<\/p>\\n<p><strong>The Customer Advisor is required to:<\/strong><\/p>\\n<ul>\\n<li>Have C1 Level in Portuguese (<span data-teams=\\\"true\\\">Speaking and Writing) and English - (B2)<\/span><\/li>\\n<li>Be able to represent our client&rsquo;s brands and deliver outstanding customer service with clarity, passion, and enthusiasm<\/li>\\n<li>Be able to work on customer service measures, metrics, and KPIs within a service-targeted environment.<\/li>\\n<li>Hold a high school or University degree<\/li>\\n<li>Possess excellent computer literacy<\/li>\\n<li>Have previous experience in a customer service environment, preferably telephone-based.<\/li>\\n<\/ul>\\n<p><strong>Main responsibilities:&nbsp;<\/strong><\/p>\\n<ul>\\n<li>Communicating with customers by telephone, email and online to provide outstanding service<\/li>\\n<li>Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries<\/li>\\n<li>Discussing new products and managing multiple tasks to promptly resolve customer queries<\/li>\\n<li>Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience<\/li>\\n<li>Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.<\/li>\\n<\/ul>\\n<p><strong>What can you expect from us:<\/strong><\/p>\\n<ul>\\n<li><strong>3-Month Contract with Opportunity for Extension<\/strong><\/li>\\n<li>Full-time role, Monday - Friday, 10:00 - 19:00 and 11:00 - 20:00<\/li>\\n<li>Salary at the amount of <strong>1572.00 EURO Gross<\/strong> with monthly performance-based bonuses<\/li>\\n<li>Remote position<\/li>\\n<li>Comprehensive initial training and onboarding (fully paid by us)<\/li>\\n<li>Continuous training and upskilling programs through Concentrix University<\/li>\\n<li>Professional Development and Career Navigation programs to map out the steps in your desired development<\/li>\\n<li>Health and Wellbeing initiatives<\/li>\\n<li>Relocation support if needed (accommodation and travel expenses)<\/li>\\n<li>Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!<\/li>\\n<\/ul>\\n<p><strong>That's just the beginning. Please send us your CV now to open the door to the new career opportunities ahead of you!<\/strong><\/p>\\n<p><strong>We&rsquo;re looking forward to meeting you!<\/strong><\/p>\\n<p>Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!<\/p>\\n<p><a href=\\\"..\/..\/..\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDc\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">External Referral Program - Bulgaria<\/a><\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>We&rsquo;re looking forward to meeting you!<\/strong><\/p>\\n<p><em>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the \\\"wow\\\" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.<\/em><\/p>\\n<p><em>Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.<\/em><\/p>\\n<p><em><strong>Concentrix<\/strong><\/em><strong> <\/strong><em><strong>Bulgaria is an equal-opportunity employer.<\/strong><\/em><\/p>\\n<p><em><strong>Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.<\/strong><\/em><\/p>\",\"ats_external_id\":\"BG-983\",\"location\":\"Remote, Remote\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-09-03T02:59:03.277+03:00\",\"created_at\":\"2026-08-28T12:08:25.373+03:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODM?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODM\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"146\",\"campaign_id\":\"982\",\"campaign_title\":\"VF \/ POLISH \/ Seasonal Ramp-Up\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Advisor with Polish (100% Remote) - Temporary Contract \",\"street\":null,\"address\":null,\"city\":\"Remote\",\"state\":null,\"postal_code\":\"\",\"region\":\"Remote\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>It's fun to work in a company where people truly BELIEVE in what they are doing!<\/p>\\n<p><em><strong>We're committed to bringing passion and customer focus to the business.<\/strong><\/em><\/p>\\n<p>Concentrix Bulgaria is now looking for a number of dynamic and self-motivated Customer Advisors to join our exciting new project!<\/p>\\n<p>VF is the global company behind some of the world&rsquo;s leading lifestyle brands including household names such as, Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling. Our aim is to consistently deliver world class customer service and we never lose sight of our goal - our customers are the focus of everything we do here! From email to phone in a multitude of languages, we&rsquo;re on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us. We&rsquo;re an energetic, innovative, and forward-thinking team who are always looking for new ideas to delight and wow our customers.&nbsp;<\/p>\\n<p><strong>The Customer Advisor is required to:<\/strong><\/p>\\n<ul>\\n<li>Have C1 Level in Polish (<span data-teams=\\\"true\\\">Speaking and Writing) and English - (B2)<\/span><\/li>\\n<li>Be able to represent our client&rsquo;s brands and deliver outstanding customer service with clarity, passion, and enthusiasm<\/li>\\n<li>Be able to work on customer service measures, metrics, and KPIs within a service-targeted environment.<\/li>\\n<li>Hold a high school or University degree<\/li>\\n<li>Possess excellent computer literacy<\/li>\\n<li>Have previous experience in a customer service environment, preferably telephone-based.<\/li>\\n<\/ul>\\n<p><strong>Main responsibilities:&nbsp;<\/strong><\/p>\\n<ul>\\n<li>Communicating with customers by telephone, email and online to provide outstanding service<\/li>\\n<li>Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries<\/li>\\n<li>Discussing new products and managing multiple tasks to promptly resolve customer queries<\/li>\\n<li>Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience<\/li>\\n<li>Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.<\/li>\\n<\/ul>\\n<p><strong>What can you expect from us:<\/strong><\/p>\\n<ul>\\n<li><strong>3-Month Contract with Opportunity for Extension<\/strong><\/li>\\n<li>Full-time role, Monday - Friday, 10:00 - 19:00 and 11:00 - 20:00<\/li>\\n<li>Salary at the amount of <span data-teams=\\\"true\\\"><strong>1537.20 EURO Gross<\/strong><\/span> with monthly performance-based bonuses<\/li>\\n<li>Remote position<\/li>\\n<li>Comprehensive initial training and onboarding (fully paid by us)<\/li>\\n<li>Continuous training and upskilling programs through Concentrix University<\/li>\\n<li>Professional Development and Career Navigation programs to map out the steps in your desired development<\/li>\\n<li>Health and Wellbeing initiatives<\/li>\\n<li>Relocation support if needed (accommodation and travel expenses)<\/li>\\n<li>Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!<\/li>\\n<\/ul>\\n<p><strong>That's just the beginning. Please send us your CV now to open the door to the new career opportunities ahead of you!<\/strong><\/p>\\n<p><strong>We&rsquo;re looking forward to meeting you!<\/strong><\/p>\\n<p>Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!<\/p>\\n<p><a href=\\\"..\/..\/..\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDc\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">External Referral Program - Bulgaria<\/a><\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>We&rsquo;re looking forward to meeting you!<\/strong><\/p>\\n<p><em>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the \\\"wow\\\" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.<\/em><\/p>\\n<p><em>Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.<\/em><\/p>\\n<p><em><strong>Concentrix<\/strong><\/em><strong> <\/strong><em><strong>Bulgaria is an equal-opportunity employer.<\/strong><\/em><\/p>\\n<p><em><strong>Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.<\/strong><\/em><\/p>\",\"ats_external_id\":\"BG-982\",\"location\":\"Remote, Remote\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-09-02T15:30:48.402+03:00\",\"created_at\":\"2026-08-28T11:42:00.735+03:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODI?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODI\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"147\",\"campaign_id\":\"981\",\"campaign_title\":\"VF \/ ITALIAN \/ Seasonal Ramp-Up\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Advisor with Italian (100% Remote) - Temporary Contract \",\"street\":null,\"address\":null,\"city\":\"Remote\",\"state\":null,\"postal_code\":\"\",\"region\":\"Remote\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>It's fun to work in a company where people truly BELIEVE in what they are doing!<\/p>\\n<p><em><strong>We're committed to bringing passion and customer focus to the business.<\/strong><\/em><\/p>\\n<p>Concentrix Bulgaria is now looking for a number of dynamic and self-motivated Customer Advisors to join our exciting new project!<\/p>\\n<p>VF is the global company behind some of the world&rsquo;s leading lifestyle brands including household names such as, Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling. Our aim is to consistently deliver world class customer service and we never lose sight of our goal - our customers are the focus of everything we do here! From email to phone in a multitude of languages, we&rsquo;re on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us. We&rsquo;re an energetic, innovative, and forward-thinking team who are always looking for new ideas to delight and wow our customers.&nbsp;<\/p>\\n<p><strong>The Customer Advisor is required to:<\/strong><\/p>\\n<ul>\\n<li>Have C1 Level in Italian (<span data-teams=\\\"true\\\">Speaking and Writing) and English - (B2)<\/span><\/li>\\n<li>Be able to represent our client&rsquo;s brands and deliver outstanding customer service with clarity, passion, and enthusiasm<\/li>\\n<li>Be able to work on customer service measures, metrics, and KPIs within a service-targeted environment.<\/li>\\n<li>Hold a high school or University degree<\/li>\\n<li>Possess excellent computer literacy<\/li>\\n<li>Have previous experience in a customer service environment, preferably telephone-based.<\/li>\\n<\/ul>\\n<p><strong>Main responsibilities:&nbsp;<\/strong><\/p>\\n<ul>\\n<li>Communicating with customers by telephone, email and online to provide outstanding service<\/li>\\n<li>Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries<\/li>\\n<li>Discussing new products and managing multiple tasks to promptly resolve customer queries<\/li>\\n<li>Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience<\/li>\\n<li>Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.<\/li>\\n<\/ul>\\n<p><strong>What can you expect from us:<\/strong><\/p>\\n<ul>\\n<li><strong>3-Month Contract with Opportunity for Extension<\/strong><\/li>\\n<li>Full-time role, Monday - Friday, 10:00 - 19:00 and 11:00 - 20:00<\/li>\\n<li>Salary at the amount of <span data-teams=\\\"true\\\"><strong>1281 Euro Gross<\/strong><\/span>&nbsp;with monthly performance-based bonuses<\/li>\\n<li>Remote position<\/li>\\n<li>Comprehensive initial training and onboarding (fully paid by us)<\/li>\\n<li>Continuous training and upskilling programs through Concentrix University<\/li>\\n<li>Professional Development and Career Navigation programs to map out the steps in your desired development<\/li>\\n<li>Health and Wellbeing initiatives<\/li>\\n<li>Relocation support if needed (accommodation and travel expenses)<\/li>\\n<li>Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!<\/li>\\n<\/ul>\\n<p><strong>That's just the beginning. Please send us your CV now to open the door to the new career opportunities ahead of you!<\/strong><\/p>\\n<p><strong>We&rsquo;re looking forward to meeting you!<\/strong><\/p>\\n<p>Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!<\/p>\\n<p><a href=\\\"..\/..\/..\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDc\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">External Referral Program - Bulgaria<\/a><\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>We&rsquo;re looking forward to meeting you!<\/strong><\/p>\\n<p><em>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the \\\"wow\\\" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.<\/em><\/p>\\n<p><em>Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.<\/em><\/p>\\n<p><em><strong>Concentrix<\/strong><\/em><strong> <\/strong><em><strong>Bulgaria is an equal-opportunity employer.<\/strong><\/em><\/p>\\n<p><em><strong>Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.<\/strong><\/em><\/p>\",\"ats_external_id\":\"BG-981\",\"location\":\"Remote, Remote\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-09-02T15:30:47.697+03:00\",\"created_at\":\"2026-08-28T10:48:56.325+03:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODE?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODE\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"148\",\"campaign_id\":\"980\",\"campaign_title\":\"VF \/ DUTCH \/ Seasonal Ramp-Up\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Advisor with Dutch (100% Remote) - Temporary Contract \",\"street\":null,\"address\":null,\"city\":\"Remote\",\"state\":null,\"postal_code\":\"\",\"region\":\"Remote\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>It's fun to work in a company where people truly BELIEVE in what they are doing!<\/p>\\n<p><em><strong>We're committed to bringing passion and customer focus to the business.<\/strong><\/em><\/p>\\n<p>Concentrix Bulgaria is now looking for a number of dynamic and self-motivated Customer Advisors to join our exciting new project!<\/p>\\n<p>VF is the global company behind some of the world&rsquo;s leading lifestyle brands including household names such as, Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling. Our aim is to consistently deliver world class customer service and we never lose sight of our goal - our customers are the focus of everything we do here! From email to phone in a multitude of languages, we&rsquo;re on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us. We&rsquo;re an energetic, innovative, and forward-thinking team who are always looking for new ideas to delight and wow our customers.&nbsp;<\/p>\\n<p><strong>The Customer Advisor is required to:<\/strong><\/p>\\n<ul>\\n<li>Have C1 Level in Dutch (<span data-teams=\\\"true\\\">Speaking and Writing) and English - (B2)<\/span><\/li>\\n<li>Be able to represent our client&rsquo;s brands and deliver outstanding customer service with clarity, passion, and enthusiasm<\/li>\\n<li>Be able to work on customer service measures, metrics, and KPIs within a service-targeted environment.<\/li>\\n<li>Hold a high school or University degree<\/li>\\n<li>Possess excellent computer literacy<\/li>\\n<li>Have previous experience in a customer service environment, preferably telephone-based.<\/li>\\n<\/ul>\\n<p><strong>Main responsibilities:&nbsp;<\/strong><\/p>\\n<ul>\\n<li>Communicating with customers by telephone, email and online to provide outstanding service<\/li>\\n<li>Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries<\/li>\\n<li>Discussing new products and managing multiple tasks to promptly resolve customer queries<\/li>\\n<li>Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience<\/li>\\n<li>Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.<\/li>\\n<\/ul>\\n<p><strong>What can you expect from us:<\/strong><\/p>\\n<ul>\\n<li><strong>3-Month Contract with Opportunity for Extension<\/strong><\/li>\\n<li>Full-time role, Monday - Friday, 10:00 - 19:00 and 11:00 - 20:00<\/li>\\n<li>Salary at the amount of <strong>1793.40 EURO Gross<\/strong> with monthly performance-based bonuses<\/li>\\n<li>Remote position<\/li>\\n<li>Comprehensive initial training and onboarding (fully paid by us)<\/li>\\n<li>Continuous training and upskilling programs through Concentrix University<\/li>\\n<li>Professional Development and Career Navigation programs to map out the steps in your desired development<\/li>\\n<li>Health and Wellbeing initiatives<\/li>\\n<li>Relocation support if needed (accommodation and travel expenses)<\/li>\\n<li>Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!<\/li>\\n<\/ul>\\n<p><strong>That's just the beginning. Please send us your CV now to open the door to the new career opportunities ahead of you!<\/strong><\/p>\\n<p><strong>We&rsquo;re looking forward to meeting you!<\/strong><\/p>\\n<p>Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!<\/p>\\n<p><a href=\\\"..\/..\/..\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDc\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">External Referral Program - Bulgaria<\/a><\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>We&rsquo;re looking forward to meeting you!<\/strong><\/p>\\n<p><em>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the \\\"wow\\\" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.<\/em><\/p>\\n<p><em>Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.<\/em><\/p>\\n<p><em><strong>Concentrix<\/strong><\/em><strong> <\/strong><em><strong>Bulgaria is an equal-opportunity employer.<\/strong><\/em><\/p>\\n<p><em><strong>Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.<\/strong><\/em><\/p>\",\"ats_external_id\":\"BG-980\",\"location\":\"Remote, Remote\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-09-02T15:30:47.220+03:00\",\"created_at\":\"2026-08-28T09:24:27.585+03:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODA?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODA\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"837\",\"campaign_id\":\"24895\",\"campaign_title\":\"Sr. Software Engineer (TCF) R1759517\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior Mainframe Developer\",\"street\":\"Omaha, NE 68179\",\"address\":\"Omaha, NE 68179\",\"city\":\"Omaha\",\"state\":\"Nebraska\",\"postal_code\":\"68179\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><\/p><p><b>Role: Senior Mainframe Developer<\/b><\/p><p><b>Location: Omaha, NE (Onsite \u2013 5 days a week)<\/b><\/p><p><\/p><p><b>Job Description:<\/b><\/p><p>We are seeking a skilled Mainframe Developer with strong experience in COBOL, CICS, JCL, DB2, and VSAM to support the development, enhancement, maintenance, and production support of enterprise mainframe applications. The ideal candidate should have strong expertise in both online and batch JCL, excellent analytical and problem-solving skills, and a strong focus on delivering high-quality, zero-defect solutions. This role also requires the ability to conduct code reviews, mentor junior developers, and work effectively in an Agile environment. The candidate is expected to work onsite in UPC.<\/p><p><b>Key Responsibilities<\/b><\/p><ul><li><p>Design, develop, maintain, and enhance mainframe applications using\u00a0COBOL, CICS, JCL, DB2, and VSAM.<\/p><\/li><li><p>Work extensively on both\u00a0online and batch processing systems.<\/p><\/li><li><p>Analyze business and technical requirements and translate them into effective solutions.<\/p><\/li><li><p>Perform unit testing, support system testing, resolve defects, and provide production support.<\/p><\/li><li><p>Troubleshoot application and database issues, identify root causes, and implement permanent fixes.<\/p><\/li><li><p>Use strong analytical skills to resolve complex technical problems.<\/p><\/li><li><p>Work in an\u00a0Agile development environment\u00a0and participate in sprint ceremonies.<\/p><\/li><li><p>Use\u00a0JIRA\u00a0to manage tasks, defects, and development activities.<\/p><\/li><li><p>Conduct\u00a0code reviews\u00a0and ensure adherence to coding standards and best practices.<\/p><\/li><li><p>Mentor junior developers and support the team in delivering high-quality outcomes.<\/p><\/li><li><p>Maintain a strong focus on\u00a0first-time-right delivery\u00a0and\u00a0zero defects in production.<\/p><\/li><li><p>Collaborate effectively with cross-functional teams and communicate clearly with stakeholders.<\/p><\/li><\/ul><p><\/p><p><b>Required Skills<\/b><\/p><ul><li><p>Required 7 - 15 years of experience with Strong hands-on experience in\u00a0<b>COBOL, CICS, JCL, DB2, and VSAM<\/b>.<\/p><\/li><li><p>Strong expertise in both\u00a0<b>online and batch JCL<\/b>.<\/p><\/li><li><p>Very good\u00a0<b>analytical and problem-solving skills<\/b>.<\/p><\/li><li><p>Strong\u00a0<b>database knowledge<\/b>\u00a0and experience.<\/p><\/li><li><p>Understanding of\u00a0<b>Java programming<\/b>.<\/p><\/li><li><p>Experience using\u00a0<b>JIRA<\/b>\u00a0for work management.<\/p><\/li><li><p>Knowledge of\u00a0<b>Agile development methodology<\/b>.<\/p><\/li><li><p>Ability to perform\u00a0<b>code reviews<\/b>\u00a0and mentor junior developers.<\/p><\/li><li><p>Very good\u00a0<b>communication skills<\/b>.<\/p><\/li><li><p>Strong quality mindset with experience delivering\u00a0<b>high-quality, low-defect solutions<\/b>.<\/p><\/li><\/ul><p><\/p><p><b>Good to Have<\/b><\/p><ul><li><p>Experience with\u00a0IBM Debugger.<\/p><\/li><li><p>Familiarity with\u00a0GitHub.<\/p><\/li><\/ul><p><\/p><p>The base salary for this position is $ 74,000 to $77,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p><\/p><p>The deadline to apply for this position is: 08\/03\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><p><\/p><p>#LI-Onsite<br \/>#Omaha<br \/>#Nebraska<br \/>\u00a0<\/p><p><\/p><p><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1759517\",\"location\":\"Omaha, Nebraska\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-08-29T00:04:12.756+08:00\",\"created_at\":\"2026-08-28T00:05:48.838+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDg5NQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Omaha-NE-68179\/Senior-Mainframe-Developer_R1759517-5\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Software Development\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Omaha\",\"state\":\"Nebraska\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"68179\",\"primary_location\":{\"id\":\"LOCATION-3-10266\",\"wid\":\"ee01a862fbcf1009c58b3f08f7260000\",\"descriptor\":\"Omaha, NE 68179\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"shaik.ahamed1@concentrix.com\"},\"first_name\":\"Ahamed, Shaik\"},\"categories\":[{\"descriptor\":\"CF Software Development\"}],\"recruiters\":[{\"id\":\"103385864\",\"wid\":\"864855068eed102625af2f3703330000\",\"descriptor\":\"Shaik Ahamed (103385864)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0345\",\"descriptor\":\"Sr. Software Engineer (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385018\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Omaha-NE-68179\/Senior-Mainframe-Developer_R1759517-5\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Omaha-NE-68179\/Senior-Mainframe-Developer_R1759517-5\/apply\",\"job_requisition_id\":\"R1759517\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"c8845a804ff7011141d305990c750000\",\"descriptor\":\"W0ZG5G Uprr Billable Usa\",\"reference_id\":\"W0ZG5G\",\"custom_reference_id\":\"W0ZG5G\",\"company_reference_id\":null},{\"wid\":\"7786e9d84c62100bef1d99be98f00000\",\"descriptor\":\"COGS (CORP) CAT Technology and Engineering SL\",\"reference_id\":\"CATTESTSTRATDIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"f74bef87fd1d01112caa426c29140000\",\"descriptor\":\"6950 - Union Pacific Railroad - PUSA0365\",\"reference_id\":\"PUSA0365\",\"custom_reference_id\":\"PUSA0365\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"nagarajan.khandra@concentrix.com\"},\"first_name\":\"Naga Rajan Khandra (102011987)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1759517\",\"wid\":\"40fdf22d108e1028505b491e0bc10000\",\"descriptor\":\"Senior Mainframe Developer\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"838\",\"campaign_id\":\"24889\",\"campaign_title\":\"Sr. Technical Representative, IT Operations (TCF) R1756380\",\"campaign_type\":\"job_application\",\"job_title\":\"Sr Technical Representative, IT Operations (TCF)\",\"street\":\"PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance Center\",\"address\":\"PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance Center\",\"city\":\"Davao City\",\"state\":\"Davao del Sur\",\"postal_code\":\"8000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\n\\nIn our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today\u2019s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.\\n\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\n\\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\\n\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>The Sr Tech Rep, IT Ops works within established procedures with a moderate degree of supervision and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position requires intermediate knowledge for hardware and software troubleshooting.<br \/><br \/>Essential Functions\/Core Responsibilities<br \/>\u2022 Coordinate as smart hands with different portfolio and engineering workgroups<br \/><span>\u00a0\u00a0\u00a0 <\/span><br \/>\u2022 Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes<br \/><span>\u00a0\u00a0\u00a0 <\/span><br \/>\u2022 Perform hardware and software upgrades to peripheral equipment<br \/><span>\u00a0\u00a0\u00a0 <\/span><br \/>\u2022 Attend to break\/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients<br \/><span>\u00a0\u00a0\u00a0 <\/span><br \/>\u2022 Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system<br \/><span>\u00a0\u00a0\u00a0 <\/span><br \/>\u2022 Perform site maintenance and safety checks of assigned equipment<br \/><span>\u00a0\u00a0\u00a0 <\/span><br \/>\u2022 Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering<br \/><span>\u00a0\u00a0\u00a0 <\/span><br \/>\u2022 Perform backup for the onsite servers and technologies<br \/><span>\u00a0 <\/span><br \/><span><span><b>. <\/b>Complete all assigned, mandatory training within the timeframe provided<\/span><\/span><\/p><p><span><span><b>. <\/b>Conduct and\/or participate in regularly scheduled 1:1 meetings with direct manager and\/or direct reports<\/span><\/span><br \/>\u00a0<\/p><p><\/p><p>Candidate Profile<br \/>\u2022 Bachelor&#39;s Degree in related field from a four-year college or university with one to three years of relevant experience preferred<br \/><span>\u00a0 <\/span><br \/>\u2022 Effective communication skills, both written and verbal<br \/><span>\u00a0 <\/span><br \/>\u2022 Ability to multi-task and meet timelines on deliverable<br \/><span>\u00a0 <\/span><br \/>\u2022 Detail-oriented<br \/><span>\u00a0 <\/span><br \/>\u2022 Proficient in Microsoft Office<br \/>Career Framework Role<br \/>Has developed knowledge and skills through formal training or considerable work experience. Entry level often for those with work experience in the skill area. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.<br \/><span>\u00a0 <\/span><br \/>\u00a0<\/p>\",\"ats_external_id\":\"R1756380\",\"location\":\"Davao City, Davao del Sur\",\"job_type\":\"full_time\",\"salary\":\"188.5\",\"salary_type\":\"monthly\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-09-01T22:05:21.164+08:00\",\"created_at\":\"2026-08-28T00:05:42.927+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDg4OQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Davao-9th-11th-12th--14th-Flrs-Davao-Finance-Center\/Sr-Technical-Representative--IT-Operations--TCF-_R1756380\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"IT Operations\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Davao City\",\"state\":\"Davao del Sur\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"8000\",\"primary_location\":{\"id\":\"PH-DAV-DFCPD-01\",\"wid\":\"79a6878061d6012ccb63c8948e21fffd\",\"descriptor\":\"PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance Center\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"andreamae.austria@concentrix.com\"},\"first_name\":\"Austria, Andrea Mae\"},\"categories\":[{\"descriptor\":\"CF IT Operations\"}],\"recruiters\":[{\"id\":\"103269707\",\"wid\":\"e5404d89ac311003ca67b8201c9f0000\",\"descriptor\":\"Andrea Mae Austria (103269707)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0057\",\"descriptor\":\"Sr. Technical Representative, IT Operations (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385081\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Davao-9th-11th-12th--14th-Flrs-Davao-Finance-Center\/Sr-Technical-Representative--IT-Operations--TCF-_R1756380\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Davao-9th-11th-12th--14th-Flrs-Davao-Finance-Center\/Sr-Technical-Representative--IT-Operations--TCF-_R1756380\/apply\",\"job_requisition_id\":\"R1756380\"}],\"organizations\":[{\"wid\":\"7db7f34606d71015713ee3408a8a0000\",\"descriptor\":\"W0ZV80 Site_Cso Other\",\"reference_id\":\"W0ZV80\",\"custom_reference_id\":\"W0ZV80\",\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"765b4e7c561610156f07db05007f0000\",\"descriptor\":\"23125 - Opexother - SITECSOTH\",\"reference_id\":\"SITECSOTH\",\"custom_reference_id\":\"SITECSOTH\",\"company_reference_id\":null},{\"wid\":\"613f8b27b3fb10165c6111f1d1d80000\",\"descriptor\":\"(SITE) IT - OPERATIONS\",\"reference_id\":\"SITITOPERATIONS\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"febyclarize.badajos@concentrix.com\"},\"first_name\":\"Feby Clarize Badajos (100618209)\"},\"category_groups\":[{\"id\":\"CF Information Technology Group\",\"wid\":\"0227dc387a09016bad567901ec6584db\",\"descriptor\":\"Information Technology Group\"}],\"job_requisition\":{\"id\":\"R1756380\",\"wid\":\"1605731fe27c10284eec2e11398b0000\",\"descriptor\":\"Sr Technical Representative, IT Operations (TCF)\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-6\",\"compensation_grade\":{\"id\":\"CF Grade_T11\",\"wid\":\"3de6ae7f50f010107694774dd4340000\",\"descriptor\":\"Grade T11\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"839\",\"campaign_id\":\"24884\",\"campaign_title\":\"Sr. Software Engineer (TCF) R1759486\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior Consultant- Microsoft Identity Manager(MIM)\",\"street\":\"CRI Work-at-Home\",\"address\":\"CRI Work-at-Home\",\"city\":\"CRI\",\"state\":\"Alajuela\",\"postal_code\":\".\",\"region\":null,\"country\":\"Costa Rica\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>We are looking for an experienced Microsoft Identity Manager (MIM) Architect \/ Consultant to act as a trusted technical advisor for enterprise customers. This role will lead identity modernization initiatives, assess and optimize existing MIM deployments, design hybrid identity architectures, and guide migrations to modern cloud-based identity governance solutions.<\/p><p>The ideal candidate has deep expertise in IAM, hands-on experience with MIM\/FIM, and a strong background in hybrid identity, customer consulting, and Microsoft identity technologies.<\/p><p><\/p><p>Key Responsibilities<\/p><ul><li><p>Serve as the primary technical advisor for enterprise customers using<span>\u00a0<\/span>Microsoft Identity Manager (MIM).<\/p><\/li><li><p>Lead identity transformation and modernization initiatives.<\/p><\/li><li><p>Conduct technical workshops, architecture reviews, and operational health assessments.<\/p><\/li><li><p>Design and validate hybrid identity architectures integrating:<\/p><ul><li><p>Microsoft Identity Manager (MIM)<\/p><\/li><li><p>Microsoft Entra ID (Azure AD)<\/p><\/li><li><p>Active Directory<\/p><\/li><li><p>Azure Active Directory Connect \/ Entra Connect<\/p><\/li><li><p>Identity Governance solutions<\/p><\/li><li><p>Privileged Identity Management (PIM)<\/p><\/li><\/ul><\/li><li><p>Provide technical guidance for:<\/p><ul><li><p>User provisioning and deprovisioning<\/p><\/li><li><p>Role-based access control (RBAC)<\/p><\/li><li><p>Self-service password reset (SSPR)<\/p><\/li><li><p>Group and role management<\/p><\/li><li><p>Synchronization and metaverse design<\/p><\/li><li><p>Identity governance processes<\/p><\/li><\/ul><\/li><li><p>Support migration from<span>\u00a0<\/span>legacy IAM platforms<span>\u00a0<\/span>and<span>\u00a0<\/span>MIM<span>\u00a0<\/span>to modern cloud-based identity governance solutions.<\/p><\/li><li><p>Troubleshoot complex identity lifecycle, synchronization, and provisioning issues.<\/p><\/li><li><p>Deliver remediation plans and architectural recommendations.<\/p><\/li><\/ul><p><\/p><p>Required Qualifications<\/p><ul><li><p>10&#43; years<span>\u00a0<\/span>of experience in<span>\u00a0<\/span>Identity and Access Management (IAM).<\/p><\/li><li><p>Hands-on experience with<span>\u00a0<\/span>Microsoft Identity Manager (MIM)<span>\u00a0<\/span>or<span>\u00a0<\/span>Forefront Identity Manager (FIM).<\/p><\/li><li><p>Experience designing and supporting<span>\u00a0<\/span>hybrid identity solutions.<\/p><\/li><li><p>Required experience migrating customers from MIM to modern cloud-based identity governance solutions.<\/p><\/li><li><p>Strong understanding of:<\/p><ul><li><p>Active Directory Domain Services (AD DS)<\/p><\/li><li><p>Microsoft Entra ID (Azure AD)<\/p><\/li><li><p>Entra Connect \/ Azure AD Connect<\/p><\/li><li><p>LDAP<\/p><\/li><li><p>Kerberos<\/p><\/li><li><p>SAML<\/p><\/li><li><p>OAuth<\/p><\/li><li><p>OpenID Connect<\/p><\/li><li><p>SCIM<\/p><\/li><\/ul><\/li><li><p>Experience with:<\/p><ul><li><p>Windows Server<\/p><\/li><li><p>PowerShell automation<\/p><\/li><li><p>SQL Server<\/p><\/li><li><p>Enterprise provisioning systems<\/p><\/li><li><p>Identity synchronization platforms<\/p><\/li><\/ul><\/li><li><p>Strong communication skills and experience engaging enterprise and executive stakeholders.<\/p><\/li><\/ul><p>Preferred Qualifications<\/p><ul><li><p>Experience with<span>\u00a0<\/span>Microsoft Entra Identity Governance<\/p><\/li><li><p>Experience with<span>\u00a0<\/span>Zero Trust security architecture<\/p><\/li><li><p>Knowledge of<span>\u00a0<\/span>SailPoint, Saviynt, Okta, Ping Identity, or similar IAM platforms<\/p><\/li><li><p>Familiarity with:<\/p><ul><li><p>Microsoft Sentinel<\/p><\/li><li><p>Defender for Identity<\/p><\/li><li><p>Conditional Access<\/p><\/li><li><p>Privileged Identity Management (PIM)<\/p><\/li><li><p>Access Reviews<\/p><\/li><li><p>Lifecycle Workflows<\/p><\/li><\/ul><\/li><\/ul><p>#WAH<\/p><p>#Li-Remote<\/p>\",\"ats_external_id\":\"R1759486\",\"location\":\"CRI, Alajuela\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-09-01T22:05:17.405+08:00\",\"created_at\":\"2026-08-28T00:05:39.165+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDg4NA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/CRI-Work-at-Home\/Senior-Consultant--Microsoft-Identity-Manager-MIM-_R1759486\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Software Development\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"CRI\",\"state\":\"Alajuela\",\"country\":{\"wid\":\"99abe7e6bb3f4c108aebebf01a369ec5\",\"iso2\":\"CR\",\"iso3\":\"CRI\",\"descriptor\":\"Costa Rica\",\"iso_numeric\":\"188\"},\"postal_code\":\".\",\"primary_location\":{\"id\":\"CR-WFH-INDIR-01\",\"wid\":\"740544c0a47f0190287c41771f119555\",\"descriptor\":\"CRI Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"ericka.garro@concentrix.com\"},\"first_name\":\"Garro Montenegro, Ericka\"},\"categories\":[{\"descriptor\":\"CF Software Development\"}],\"recruiters\":[{\"id\":\"103452836\",\"wid\":\"85eecd5ab265103ba88bbb30968d0000\",\"descriptor\":\"Kevin Miranda Orellana (103452836)\"},{\"id\":\"101887421\",\"wid\":\"9ee8274459cf0130a88e3371c80f0a92\",\"descriptor\":\"Ericka Garro Montenegro (101887421)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JT0345\",\"descriptor\":\"Sr. Software Engineer (TCF)\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385345\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/CRI-Work-at-Home\/Senior-Consultant--Microsoft-Identity-Manager-MIM-_R1759486\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/CRI-Work-at-Home\/Senior-Consultant--Microsoft-Identity-Manager-MIM-_R1759486\/apply\",\"job_requisition_id\":\"R1759486\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"guadalupe.rojas@concentrix.com\"},\"first_name\":\"Guadalupe Rojas Vaca (102010524)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1759486\",\"wid\":\"217cb853583b10284c06a62e50960000\",\"descriptor\":\"Senior Consultant- Microsoft Identity Manager(MIM)\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"840\",\"campaign_id\":\"24881\",\"campaign_title\":\"Team Leader, Operations R1755325\",\"campaign_type\":\"job_application\",\"job_title\":\"Seasonal Team Leader (EMEA)\",\"street\":\"PHL Quezon City - UP Tech 2\",\"address\":\"PHL Quezon City - UP Tech 2\",\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1101\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><p><\/p><h2>&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;\u00a0<\/h2><ul><li>Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made<\/li><li>Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies<\/li><li>Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates<\/li><li>Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement \u00a0management policies<\/li><li>Support and manage the program together with other Team Leaders and Managers \u00a0<\/li><li>Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\u2019s policies and applicable legal requirements<\/li><li>Manage team members on their performance on a regular basis, and write and deliver performance appraisal.\u00a0<\/li><li>The Team Leader\u2019s role is a managerial level position, a position reposed with trust and confidence.\u00a0<\/li><\/ul><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p>\",\"ats_external_id\":\"R1755325\",\"location\":\"Quezon City, National Capital Region (Manila)\",\"job_type\":\"full_time\",\"salary\":\"468000\",\"salary_type\":\"annually\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-08-27T22:07:37.668+08:00\",\"created_at\":\"2026-08-27T22:05:02.933+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDg4MQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Tech-2\/Seasonal-Team-Leader--EMEA-_R1755325-1\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1101\",\"primary_location\":{\"id\":\"PH-QUE-BLDGL-Y0\",\"wid\":\"b67da9176e3d1062f9e40eb2720fc318\",\"descriptor\":\"PHL Quezon City - UP Tech 2\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"ricardojr.bollozos@concentrix.com\"},\"first_name\":\"Bollozos, Ricardo Jr\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"102180802\",\"wid\":\"d13b97212f8010171e9b019971d10000\",\"descriptor\":\"Ricardo Bollozos (102180802)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0629\",\"descriptor\":\"Team Leader, Operations\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384863\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Tech-2\/Seasonal-Team-Leader--EMEA-_R1755325-1\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Tech-2\/Seasonal-Team-Leader--EMEA-_R1755325-1\/apply\",\"job_requisition_id\":\"R1755325\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"f9af6d72609801d9ba6fca5a3e06183b\",\"descriptor\":\"W0626 - Nike - 990020626\",\"reference_id\":\"990020626\",\"custom_reference_id\":\"990020626\",\"company_reference_id\":null},{\"wid\":\"b67da9176e3d106330aadec1345f75e2\",\"descriptor\":\"990020626 Nike Commerce EU\",\"reference_id\":\"OLD_AI_990020626\",\"custom_reference_id\":\"OLD_AI_990020626\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801036258e1163c06e5bc\",\"descriptor\":\"COGS (SITE) Team Leader Direct\",\"reference_id\":\"TEAMLEADER-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"marivic.estacio@concentrix.com\"},\"first_name\":\"Mavs Estacio (100632314)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1755325\",\"wid\":\"9a79ac1944bb1037c1d3eebd491f0000\",\"descriptor\":\"Seasonal Team Leader (EMEA)\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"841\",\"campaign_id\":\"24880\",\"campaign_title\":\"Consultant, Solution Architect (TCF) R1741233\",\"campaign_type\":\"job_application\",\"job_title\":\"Technical Architect\",\"street\":\"PHL Quezon City - EXXA Tower\",\"address\":\"PHL Quezon City - EXXA Tower\",\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1110\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"\",\"long_description\":null,\"ats_external_id\":\"R1741233\",\"location\":\"Quezon City, National Capital Region (Manila)\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"annually\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-08-27T22:07:37.177+08:00\",\"created_at\":\"2026-08-27T22:05:01.836+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDg4MA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---EXXA-Tower\/Technical-Architect_R1741233\/apply\",\"head_count\":\"2\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Solutions\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1110\",\"primary_location\":{\"id\":\"PH-VELA-EXXA-1\",\"wid\":\"740544c0a47f01c2a535b08e1f115963\",\"descriptor\":\"PHL Quezon City - EXXA Tower\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"chayannmarie.consemino@concentrix.com\"},\"first_name\":\"Consemino, Chayann Marie\"},\"categories\":[{\"descriptor\":\"CF Solutions\"}],\"recruiters\":[{\"id\":\"101455962\",\"wid\":\"53452289b04801f89dac8debf232d544\",\"descriptor\":\"Chayann Marie Consemino (101455962)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT1155\",\"descriptor\":\"Consultant, Solution Architect (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384760\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---EXXA-Tower\/Technical-Architect_R1741233\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---EXXA-Tower\/Technical-Architect_R1741233\/apply\",\"job_requisition_id\":\"R1741233\"}],\"organizations\":[{\"wid\":\"f9af6d726098015cae566b203c0690c2\",\"descriptor\":\"COGS (SITE) Ops Support Billable Direct\",\"reference_id\":\"OPSSPPTBILL-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"f1ebc11259b3101b0117ba6684e70000\",\"descriptor\":\"W0ZWTF BlinkCX\",\"reference_id\":\"W0ZWTF\",\"custom_reference_id\":\"W0ZWTF\",\"company_reference_id\":null},{\"wid\":\"4eedbb4d1fc3101a86307bbbf2940000\",\"descriptor\":\"24110 - CONCENTRIX - 980005845\",\"reference_id\":\"980005845\",\"custom_reference_id\":\"980005845\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"johnpaul.rallos1@concentrix.com\"},\"first_name\":\"John Rallos (103144987)\"},\"category_groups\":[{\"id\":\"CF Solutions Group\",\"wid\":\"0227dc387a090115e39b2ba4ed6591ee\",\"descriptor\":\"Solutions Group\"}],\"job_requisition\":{\"id\":\"R1741233\",\"wid\":\"9549de8fb9b810284615e9fff1ec0000\",\"descriptor\":\"Technical Architect\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"74\",\"campaign_id\":\"1451\",\"campaign_title\":\"Advisor I, Customer Service (Content Moderation English Speaker | C1 English level | Local ONLY).\",\"campaign_type\":\"job_application\",\"job_title\":\"Advisor I, Customer Service (Content Moderation English Speaker | C1 English level | Local ONLY)\",\"street\":\"MYS Kuala Lumpur  Sentral - NU Tower 2 - Level 9, 10, 24 & 25\",\"address\":\"MYS Kuala Lumpur  Sentral - NU Tower 2 - Level 9, 10, 24 & 25\",\"city\":\"Kuala Lumpur Sentral\",\"state\":\"Selangor\",\"postal_code\":\"50470\",\"region\":\"Malaysia\",\"country\":\"Malaysia\",\"short_description\":\"The Content Moderation Specialist is responsible for reviewing, assessing, and actioning user generated content (UGC) uploaded to the platform to ensure compliance with community guidelines, platform policies, and applicable legal standards.\",\"long_description\":\"<p>1. &nbsp;ROLE INFORMATION&nbsp;<\/p>\\n<ul>\\n<li>Job Title: Advisor I, Customer Service ( Content Moderation is dragging under Customer Service category in Concentrix System).<\/li>\\n<li>Reports To: Team Leader<\/li>\\n<li>Location: Kuala Lumpur&nbsp;<br \/>Shift:&nbsp;Rotational (24&times;7 operations)&nbsp;<\/li>\\n<li>Employment Type: Full-Time&nbsp;<\/li>\\n<li>Experience: 0&ndash;3 Years.&nbsp;<\/li>\\n<li>Language: English B2 (additional&nbsp;<br \/>languages a plus).<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p>2. &nbsp;ROLE OVERVIEW:<\/p>\\n<p>The Content Moderation Specialist is responsible for reviewing, assessing, and actioning user generated content (UGC) uploaded to the platform to ensure compliance with community guidelines, platform policies, and applicable legal standards.<\/p>\\n<p>This role sits within the Trust &amp; Safety function and operates as the first line of defence against harmful, policy-violating, and illegal content.<\/p>\\n<p>Due to the nature of this role, moderators will be regularly exposed to graphic, disturbing, and&nbsp;<br \/>emotionally challenging material. Concentrix is committed to providing trauma-informed support,&nbsp;<br \/>scheduled wellness rotations, and access to professional counselling through its Employee Assistance&nbsp;<br \/>Programme (EAP).<\/p>\\n<p><br \/>&nbsp;3. SENSITIVE CONTENT TAXONOMY:&nbsp;<\/p>\\n<p><br \/>Content uploaded by end users may include explicit, sensitive, high-risk, or policy-violating material.&nbsp;<\/p>\\n<p>Moderators must be able to accurately identify and action content across the following categories:<\/p>\\n<p><br \/>A. Core Sensitive Categories:<\/p>\\n<p><br \/>&bull; Child Sexual Abuse Material (CSAM) &amp; Minor Exploitation: Any content that sexually depicts,&nbsp;<br \/>exploits, or endangers individuals under the age of 18, including imagery, video, animation, or&nbsp;<br \/>AI-generated material. This includes grooming-related content, non-consensual sharing of&nbsp;<br \/>minors' images, and age-ambiguous sexual content. Mandatory escalation and legal reporting&nbsp;<br \/>apply to all CSAM detections.<\/p>\\n<p>&bull; Explicit Sexual Content \/ Pornography: Graphic depictions of sexual acts, nudity intended to&nbsp;<br \/>arouse, or adult content involving real or digitally created individuals where such content&nbsp;<br \/>violates platform age-gating policies or is posted in non-permissioned contexts.<\/p>\\n<p>&bull; Self-Harm Content: Any material that depicts, glorifies, instructs, or encourages self-inflicted&nbsp;<br \/>injury, suicide, or suicidal ideation &mdash; including written content, images, coded language (e.g.,&nbsp;<br \/>\\\"1437\\\", \\\"sewerslide\\\"), or community threads that normalise or celebrate self-destructive&nbsp;<br \/>behaviour.<\/p>\\n<p>&bull; Eating Disorder Romanticisation &amp; Tutorials: Content that promotes, glorifies, or provides&nbsp;<br \/>instructional guidance on anorexia, bulimia, or other disordered eating behaviours (commonly&nbsp;<br \/>referred to as \\\"pro-ana\\\" or \\\"pro-mia\\\" content), including before\/after imagery, caloric&nbsp;<br \/>restriction tutorials, and triggering peer reinforcement posts.<\/p>\\n<p>&bull; Misleading \/ Vulgar Metadata &amp; Thumbnails: Titles, descriptions, tags, or thumbnail images&nbsp;<br \/>that are sexually suggestive, deliberately misleading, clickbait-driven, or violate content&nbsp;<br \/>labelling standards &mdash; even where the underlying content may be permissible.<\/p>\\n<p><br \/>B. High-Risk Content:&nbsp;<\/p>\\n<p><br \/>&bull; Extreme Violence, Severe Injury &amp; Graphic Gore: Real-world footage or imagery depicting&nbsp;<br \/>murder, torture, severe bodily harm, dismemberment, or post-mortem content shared without&nbsp;<br \/>journalistic or educational justification. Includes staged violence presented as real and&nbsp;<br \/>gratuitous gore shared for shock value.<\/p>\\n<p>&bull; Animal Cruelty: Content that depicts deliberate harm, abuse, torture, or killing of animals for&nbsp;<br \/>entertainment or shock value, including staged animal fights, illegal hunting content, and cruelty&nbsp;<br \/>presented as humour.<\/p>\\n<p>&bull; Dangerous Physical Challenges &amp; Pranks: Viral challenges, stunts, or pranks that pose a&nbsp;<br \/>credible risk of physical harm to participants or bystanders &mdash; particularly where content is&nbsp;<br \/>framed to encourage imitation by younger audiences.<\/p>\\n<p>&bull; Hate Speech, Harassment &amp; Slurs: Content that targets individuals or groups based on&nbsp;<br \/>protected characteristics (race, ethnicity, religion, gender, sexual orientation, disability,&nbsp;<br \/>nationality) through dehumanising language, slurs, threats, coordinated harassment campaigns,&nbsp;<br \/>or symbolic hate imagery.<\/p>\\n<p>&bull; Politically Offensive &amp; Incitement Material: Content that incites violence or civil unrest,&nbsp;<br \/>spreads targeted political disinformation, or constitutes propaganda from designated terrorist&nbsp;<br \/>or extremist organisations, including coded or dog-whistle communication strategies.<\/p>\\n<p><br \/>&nbsp;4. KEY RESPONSIBILITIES:&nbsp;<\/p>\\n<p><br \/>Content Review &amp; Decisioning:<\/p>\\n<p>&bull; Review user-generated content (text, images, video and audio) against platform policies.<\/p>\\n<p>&bull; Apply accurate, consistent decisions: approve, remove, restrict, age-gate, or escalate.<\/p>\\n<p>&bull; Maintain decision accuracy targets and meet productivity KPIs within defined SLAs.<\/p>\\n<p>Sensitive &amp; High-Risk Content Handling:<\/p>\\n<p>&bull; Identify and action content across Core Sensitive and High-Risk categories as defined in Section 3.<\/p>\\n<p>&bull; Apply mandatory escalation protocols for CSAM and legal-threshold violations.<\/p>\\n<p>&bull; Accurately categorise borderline content for senior review or policy feedback loops.<\/p>\\n<p>Queue Management &amp; Prioritisation:<\/p>\\n<p>&bull; Manage and clear moderation queues across assigned content streams and languages.<\/p>\\n<p>&bull; Prioritise high-severity and time-sensitive content (e.g., live-stream violations, viral harmful&nbsp;<br \/>content).<\/p>\\n<p>&bull; Coordinate with team leads on surge capacity and priority queue management.<\/p>\\n<p>Reporting &amp; Documentation:<\/p>\\n<p>&bull; Log decisions, patterns, and policy edge cases accurately in internal moderation tools.<\/p>\\n<p>&bull; Contribute to trend reports and weekly quality calibration sessions.<\/p>\\n<p>&bull; Flag recurring policy gaps or emerging content categories to policy and QA teams.<\/p>\\n<p>Wellbeing &amp; Self-Care Compliance:<\/p>\\n<p>&bull; Participate in scheduled wellness check-ins and mandatory counselling sessions.<\/p>\\n<p>&bull; Adhere to screen-time rotation schedules as outlined by occupational health guidelines.<\/p>\\n<p>&bull; Proactively report psychological distress through available support channels.<\/p>\\n<p>&nbsp;5. QUALIFICATIONS &amp; REQUIREMENTS:<\/p>\\n<p>Education &amp; Experience:<\/p>\\n<p>&bull; Bachelor's degree.<\/p>\\n<p>&bull; 0&ndash;3 years of experience in content moderation, trust &amp; safety, or Customer service.<br \/>&bull; Freshers with a Bachelor's degree, strong analytical ability, and high resilience may be<br \/>considered for entry-level roles.<\/p>\\n<p>&nbsp;6. CORE COMPETENCIES:<\/p>\\n<p>&bull; Resilience &amp; Emotional Regulation: Ability to process and respond to distressing content&nbsp;<br \/>professionally without sustained psychological impact.<\/p>\\n<p>&bull; Attention to Detail: Precision in policy application and accurate content classification.<\/p>\\n<p>&bull; Critical Thinking: Ability to evaluate context, nuance, and intent in ambiguous or borderline&nbsp;<br \/>content.<\/p>\\n<p>&bull; Cultural Sensitivity: Awareness of cross-cultural communication norms, symbols, and context.<\/p>\\n<p>&bull; Integrity &amp; Confidentiality: Strict adherence to data privacy, case confidentiality, and ethical&nbsp;<br \/>standards.<\/p>\\n<p>&bull; Collaboration: Works effectively with QA, policy, legal, and wellbeing teams.<\/p>\\n<p>&bull; Adaptability: Ability to respond to rapid policy changes, emerging content threats, and shifting&nbsp;<br \/>queue priorities<\/p>\",\"ats_external_id\":\"R1759263\",\"location\":\"Kuala Lumpur Sentral, Malaysia\",\"job_type\":\"full_time\",\"salary\":\"4000\",\"salary_type\":\"monthly\",\"salary_currency\":\"MYR\",\"updated_at\":\"2026-09-03T07:59:05.267+08:00\",\"created_at\":\"2026-08-27T19:33:47.242+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-malaysia.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xNDUx?\",\"apply_url\":\"https:\/\/concentrix-malaysia.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xNDUx\/apply?\",\"head_count\":\"200\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":\"media\",\"contract_type\":\"permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"language\":[],\"location\":{\"city\":\"Kuala Lumpur Sentral\",\"state\":\"Selangor\",\"country\":{\"wid\":\"972dc4ba8d454bc0b893ff84b1529077\",\"iso2\":\"MY\",\"iso3\":\"MYS\",\"descriptor\":\"Malaysia\",\"iso_numeric\":\"458\"},\"postal_code\":\"50470\",\"primary_location\":{\"id\":\"MY-KUM-JALAN-Y2\",\"wid\":\"aa68d3040a8d102eef9177716a6e0000\",\"descriptor\":\"MYS Kuala Lumpur  Sentral - NU Tower 2 - Level 9, 10, 24 & 25\"}},\"languages\":null,\"recruiter\":{\"email\":{\"wid\":\"3c657830662e012318dd0162dbad0002\",\"address\":\"alifawzzi.aliibrahim@concentrix.com\"},\"last_name\":\"Ali Ibrahim\",\"first_name\":\"Ali Fawzzi\"},\"categories\":[{\"id\":\"CF Contact Center\",\"wid\":\"0227dc387a09018c2ae18b7df365ea2e\",\"descriptor\":\"Contact Center\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JC2997\",\"wid\":\"f4d4dfc27cf30117687570044a570000\",\"descriptor\":\"Advisor I, Content Moderator\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384628\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MYS-Kuala-Lumpur--Sentral---NU-Tower-2---Level-9-10\/Advisor-I--Content-Moderator-English_R1759263\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MYS-Kuala-Lumpur--Sentral---NU-Tower-2---Level-9-10\/Advisor-I--Content-Moderator-English_R1759263\/apply\",\"job_requisition_id\":\"R1759263\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"wid\":\"3f9cf49457fb0118ad5a8b4cd8b30004\",\"address\":\"shabab.aunhikattu@concentrix.com\"},\"last_name\":\"Aunhikattu\",\"first_name\":\"Shabab Rahman\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1759263\",\"wid\":\"0800da3eb19810282d70dd031df10000\",\"descriptor\":\"R1759263 Advisor I, Content Moderator-English (Evergreen) (Open)\"},\"recruiter_group\":[{\"email\":{\"wid\":\"3c657830662e012318dd0162dbad0002\",\"address\":\"alifawzzi.aliibrahim@concentrix.com\"},\"last_name\":\"Ali Ibrahim\",\"first_name\":\"Ali Fawzzi\"}],\"requisition_type\":null,\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-malaysia\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"1\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"842\",\"campaign_id\":\"24863\",\"campaign_title\":\"Team Leader, Operations R1756101\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader, Operations\",\"street\":\"PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr\",\"address\":\"PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr\",\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1159\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><p><\/p><h2>&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;\u00a0<\/h2><ul><li>Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made<\/li><li>Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies<\/li><li>Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates<\/li><li>Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement \u00a0management policies<\/li><li>Support and manage the program together with other Team Leaders and Managers \u00a0<\/li><li>Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\u2019s policies and applicable legal requirements<\/li><li>Manage team members on their performance on a regular basis, and write and deliver performance appraisal.\u00a0<\/li><li>The Team Leader\u2019s role is a managerial level position, a position reposed with trust and confidence.\u00a0<\/li><\/ul><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p><p><\/p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.<\/p>\",\"ats_external_id\":\"R1756101\",\"location\":\"Quezon City, National Capital Region (Manila)\",\"job_type\":\"full_time\",\"salary\":\"468000\",\"salary_type\":\"annually\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-08-27T18:08:02.495+08:00\",\"created_at\":\"2026-08-27T18:07:01.004+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDg2Mw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-G-Grd-Flr\/Team-Leader--Operations_R1756101\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1159\",\"primary_location\":{\"id\":\"PH-QUE-UPAYA-04\",\"wid\":\"740544c0a47f012c9aa11e8f1f115264\",\"descriptor\":\"PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"maria.pabon@concentrix.com\"},\"first_name\":\"Pabon, Maria\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101797319\",\"wid\":\"cc71ac991782015afe214535200a9bca\",\"descriptor\":\"Maria Pabon (101797319)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0629\",\"descriptor\":\"Team Leader, Operations\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384802\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-G-Grd-Flr\/Team-Leader--Operations_R1756101\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-G-Grd-Flr\/Team-Leader--Operations_R1756101\/apply\",\"job_requisition_id\":\"R1756101\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"c4d139685d17101235065c0aa3e90000\",\"descriptor\":\"10245 - Allstate - 980001449\",\"reference_id\":\"980001449\",\"custom_reference_id\":\"980001449\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801ba3074db113c06cbb9\",\"descriptor\":\"COGS (SITE) Floor Leader Direct\",\"reference_id\":\"FLOORLEADER-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"f70c8d6e9cd3101632e1767c78060000\",\"descriptor\":\"W0ZJE8 ALLSTATE Unlicensed_CS_IBV_T1\",\"reference_id\":\"W0ZJE8\",\"custom_reference_id\":\"W0ZJE8\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"myla.manamtam@concentrix.com\"},\"first_name\":\"Myla Manamtam (102475055)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1756101\",\"wid\":\"9549de8fb9b8102835fe0fb8603d0000\",\"descriptor\":\"Team Leader, Operations\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"843\",\"campaign_id\":\"24862\",\"campaign_title\":\"Manager I, Facility Management R1750328\",\"campaign_type\":\"job_application\",\"job_title\":\"Manager 1, Facility Management\",\"street\":\"PHL Quezon City - Eton\",\"address\":\"PHL Quezon City - Eton\",\"city\":\"Quezon Ave.\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1100\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Facilities Manager is responsible for overseeing the daily operations, maintenance, safety, security, and overall functionality of company facilities. This role ensures that all buildings and work environments are safe, efficient, clean, compliant, and conducive to business operations. The Facilities Manager leads service delivery, manages vendor and contractor relationships, oversees budgets, implements operational standards, and drives continuous improvement initiatives to support organizational objectives. \\n\\n\\nKey Responsibilities\\n\\nManage facility operations, maintenance, housekeeping, safety, and security programs.\\nEnsure compliance with company policies, building regulations, and emergency preparedness requirements.\\nDevelop and maintain strong relationships with vendors, contractors, landlords, and internal stakeholders.\\nMonitor facility performance and implement best practices to improve operational efficiency.\\nLead facility improvement projects, renovations, and preventive maintenance initiatives.\\nManage departmental budgets, control expenses, and identify cost-saving opportunities.\\nSupervise facility staff and promote a culture of safety, teamwork, and service excellence.\\nAddress facility-related concerns and ensure timely resolution of operational issues.\\nSupport business continuity, sustainability, and workplace experience initiatives. \\n\\n\\nQualifications\\n\\nBachelor's degree in Engineering, Facilities Management, Business Administration, or a related field.\\nStrong experience in facilities management, building operations, vendor management, and project management.\\nExcellent leadership, communication, and stakeholder management skills.\\nProven ability to manage budgets, contracts, and multiple priorities in a fast-paced environment.\\nStrong analytical, problem-solving, and customer service orientation.\",\"long_description\":\"<p>The Facilities Manager is responsible for overseeing the daily operations, maintenance, safety, security, and overall functionality of company facilities. This role ensures that all buildings and work environments are safe, efficient, clean, compliant, and conducive to business operations. The Facilities Manager leads service delivery, manages vendor and contractor relationships, oversees budgets, implements operational standards, and drives continuous improvement initiatives to support organizational objectives.\u00a0<\/p><p><br \/>Key Responsibilities<\/p><p>Manage facility operations, maintenance, housekeeping, safety, and security programs.<br \/>Ensure compliance with company policies, building regulations, and emergency preparedness requirements.<br \/>Develop and maintain strong relationships with vendors, contractors, landlords, and internal stakeholders.<br \/>Monitor facility performance and implement best practices to improve operational efficiency.<br \/>Lead facility improvement projects, renovations, and preventive maintenance initiatives.<br \/>Manage departmental budgets, control expenses, and identify cost-saving opportunities.<br \/>Supervise facility staff and promote a culture of safety, teamwork, and service excellence.<br \/>Address facility-related concerns and ensure timely resolution of operational issues.<br \/>Support business continuity, sustainability, and workplace experience initiatives.\u00a0<\/p><p><br \/>Qualifications<\/p><p>Bachelor&#39;s degree in Engineering, Facilities Management, Business Administration, or a related field.<br \/>Strong experience in facilities management, building operations, vendor management, and project management.<br \/>Excellent leadership, communication, and stakeholder management skills.<br \/>Proven ability to manage budgets, contracts, and multiple priorities in a fast-paced environment.<br \/>Strong analytical, problem-solving, and customer service orientation.<\/p>\",\"ats_external_id\":\"R1750328\",\"location\":\"Quezon Ave., National Capital Region (Manila)\",\"job_type\":\"full_time\",\"salary\":\"940550\",\"salary_type\":\"annually\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-08-27T18:08:02.315+08:00\",\"created_at\":\"2026-08-27T18:07:00.260+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDg2Mg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---Eton\/Manager-1--Facility-Management_R1750328\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Facility Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315e36f36c9c7cce\",\"descriptor\":\"Concentrix CVG Singapore Holdings Pte. Ltd. ROHQ\",\"reference_id\":\"YPH04\",\"organization_reference_id\":\"YPH04\"},\"location\":{\"city\":\"Quezon Ave.\",\"state\":\"National Capital Region (Manila)\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1100\",\"primary_location\":{\"id\":\"PH-QUE-ETONC-Y0\",\"wid\":\"b67da9176e3d1062f9e41210367fc31d\",\"descriptor\":\"PHL Quezon City - Eton\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"markgil.pena@concentrix.com\"},\"first_name\":\"Pena, Mark Gil\"},\"categories\":[{\"descriptor\":\"CF Facility Management\"}],\"recruiters\":[{\"id\":\"100882615\",\"wid\":\"60219339f7a01064a5be0f47c6b47903\",\"descriptor\":\"Gil Pena (100882615)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1101\",\"descriptor\":\"Manager I, Facility Management\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384758\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---Eton\/Manager-1--Facility-Management_R1750328\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---Eton\/Manager-1--Facility-Management_R1750328\/apply\",\"job_requisition_id\":\"R1750328\"}],\"organizations\":[{\"wid\":\"f9af6d72609801833fc9c56f4d0631be\",\"descriptor\":\"W0111 - Opexother - CRMRESO\",\"reference_id\":\"CRMRESO\",\"custom_reference_id\":\"CRMRESO\",\"company_reference_id\":null},{\"wid\":\"f9af6d7260980198e733e61f3c0640c2\",\"descriptor\":\"(SITE) ADMINISTRATION \/ FACILITIES\",\"reference_id\":\"ADMINFACILITIES\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063315e36f36c9c7cce\",\"descriptor\":\"Concentrix CVG Singapore Holdings Pte. Ltd. ROHQ\",\"reference_id\":\"YPH04\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH04\"},{\"wid\":\"b67da9176e3d106323dcd9fa7cbccf9f\",\"descriptor\":\"990021254 Facilities - Regional\",\"reference_id\":\"OLD_AI_990021254\",\"custom_reference_id\":\"OLD_AI_990021254\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"jay.abrillojr@concentrix.com\"},\"first_name\":\"Jay Abrillo Jr (100427982)\"},\"category_groups\":[{\"id\":\"CF Real Estate Group\",\"wid\":\"0227dc387a090168e2016b2ced6529e8\",\"descriptor\":\"Real Estate Group\"}],\"job_requisition\":{\"id\":\"R1750328\",\"wid\":\"9a79ac1944bb1037b381f5bbf16e0000\",\"descriptor\":\"Manager 1, Facility Management\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_8A\",\"wid\":\"0227dc387a0901a4dc9568e6e065fa34\",\"descriptor\":\"Grade 8A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"844\",\"campaign_id\":\"24844\",\"campaign_title\":\"Specialist, Operations Reporting R1756234\",\"campaign_type\":\"job_application\",\"job_title\":\"Report Analyst - English speaking - Onsite -  MX01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":null,\"country\":\"Spain\",\"short_description\":\"The Report Analyst is responsible for producing accurate and timely operational reporting, analyzing performance trends, and providing actionable insights to support business decisions. The role partners with operations, clients, and support teams to monitor KPIs, identify opportunities for improvement, and drive data-driven decision-making across the business.\",\"long_description\":\"<div><div><div><div><p>Report Analyst - English speaking - Onsite -<span>\u00a0 <\/span>MX01<\/p><p><\/p><p><b>Experience the power of a game-changing career<\/b>\u00a0\u00a0<\/p><p><\/p><p>Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0<\/p><p><\/p><p>If you\u2019re looking to grow and be inspired, as a <b>Report Anaylst<\/b> onsite in Barcelona you will be part of our team of game-changers who are powering the brands of the future.\u00a0\u00a0<\/p><p><\/p><p><b>Career growth and personal development\u00a0<\/b><\/p><p><\/p><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0\u00a0<\/p><p><\/p><p><b>What you will do in this role\u00a0\u00a0<\/b><\/p><p><\/p><p><span>The <\/span><b>Report Analyst<\/b><span> is responsible for the development, maintenance, and analysis of operational and business performance reports. This role ensures the accuracy and integrity of data, delivers regular and ad hoc <\/span><span>reporting<\/span><span>, identifies trends and risks, and provides insights that support operational efficiency, client satisfaction, and strategic objectives.<\/span><\/p><p><\/p><p><b>Key Responsibilities:<\/b><\/p><p><\/p><ul><li><span>Create, maintain, and automate operational and client reporting.<\/span><\/li><li><span>Analyze performance data and provide actionable insights and recommendations.<\/span><\/li><li><span>Monitor KPIs, trends, and business metrics across programs and sites.<\/span><\/li><li><span>Support business reviews, client meetings, and strategic planning with data-driven analysis.<\/span><\/li><li><span>Ensure data accuracy, consistency, and compliance with reporting standards.<\/span><\/li><li><span>Partner with Operations, Workforce Management, Quality, and Client Services teams to address reporting needs.<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/li><li><span>Identify opportunities for process improvements and reporting automation.<\/span><\/li><li><span>Develop dashboards and visualizations to improve visibility and decision-making.<\/span><\/li><li><span>Support forecasting, capacity planning, and performance management activities.<\/span><\/li><\/ul><p><\/p><p><b>Skills &amp; Qualifications:<\/b><\/p><p><\/p><ul><li><span>Native level of English<\/span><\/li><li><span>Strong analytical and problem-solving skills.<\/span><\/li><li><span>Advanced Excel skills and experience with BI\/reporting tools (Power BI, Tableau, Domo, etc.).<\/span><\/li><li><span>Ability to interpret complex data and present findings clearly.<\/span><\/li><li><span>Strong attention to detail and data accuracy.<\/span><\/li><li><span>Excellent communication and stakeholder management skills.<\/span><\/li><\/ul><p><\/p><p><b>What\u2019s in it for you<\/b>\u00a0<\/p><p><\/p><p>- Full time 39 hours\/week temporary contract: Monday to Friday from 08:00 - 17:00<\/p><p>- Salary 25.000 euros gross\/year &#43; up to 3.000 euros gross\/year in bonus plus private medical insurance,<\/p><p>- Enjoy a fantastic Barcelona office location<\/p><p>- Full paid training about the company and the project you will be working on\u00a0<\/p><p>- Career development program and specialized courses\u00a0<\/p><p><\/p><p><b>Experience the best version of you!\u00a0<\/b><\/p><p><\/p><p>At <b>Concentrix<\/b>, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0<\/p><p><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0<\/p><p><\/p><p><i>Concentrix is an equal opportunity employer<\/i>\u00a0<\/p><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/i>\u00a0<\/p><p>R1756234<\/p><p><\/p><\/div><\/div><\/div><\/div>\",\"ats_external_id\":\"R1756234\",\"location\":\"Barcelona, Barcelona\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-09-02T20:06:54.959+08:00\",\"created_at\":\"2026-08-27T16:04:54.318+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDg0NA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Report-Analyst---English-speaking---Onsite----MX01_R1756234\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Operations Reporting\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\"}},\"languages\":[\"English\"],\"recruiter\":{\"email\":{\"address\":\"alessandra.boreggio@concentrix.com\"},\"first_name\":\"Boreggio, Alessandra\"},\"categories\":[{\"descriptor\":\"CF Operations Reporting\"}],\"recruiters\":[{\"id\":\"103255681\",\"wid\":\"d13ea653bade103b4f2da200b6950000\",\"descriptor\":\"Lucie Novotn\u00e1 (103255681)\"},{\"id\":\"102541577\",\"wid\":\"da7d7d2449a2101033343026c9780002\",\"descriptor\":\"Alessandra Boreggio (102541577)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0765\",\"descriptor\":\"Specialist, Operations Reporting\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385475\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Report-Analyst---English-speaking---Onsite----MX01_R1756234\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Report-Analyst---English-speaking---Onsite----MX01_R1756234\/apply\",\"job_requisition_id\":\"R1756234\"}],\"organizations\":[{\"wid\":\"762a036300cf101eef7a8c667a460000\",\"descriptor\":\"20025 - Maxmara - WHSBTSPAIN150\",\"reference_id\":\"WHSBTSPAIN150\",\"custom_reference_id\":\"WHSBTSPAIN150\",\"company_reference_id\":null},{\"wid\":\"f9af6d726098015cae566b203c0690c2\",\"descriptor\":\"COGS (SITE) Ops Support Billable Direct\",\"reference_id\":\"OPSSPPTBILL-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"custom_reference_id\":null,\"company_reference_id\":\"WES05\"},{\"wid\":\"35ad68c732c0101fc4fa4eef9b8b0000\",\"descriptor\":\"W0ZOUL P_Sbt_Spain_Maxmara\",\"reference_id\":\"W0ZOUL\",\"custom_reference_id\":\"W0ZOUL\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"arianna.cipullo1@concentrix.com\"},\"first_name\":\"Arianna Cipullo (102538607)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1756234\",\"wid\":\"0800da3eb198102831e64997b4030000\",\"descriptor\":\"Report Analyst - English speaking - Onsite -  MX01\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"845\",\"campaign_id\":\"24843\",\"campaign_title\":\"Team Leader, Operations R1756106\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader, Operations\",\"street\":\"PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr\",\"address\":\"PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr\",\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1159\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><p><\/p><h2>&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;\u00a0<\/h2><ul><li>Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made<\/li><li>Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies<\/li><li>Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates<\/li><li>Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement \u00a0management policies<\/li><li>Support and manage the program together with other Team Leaders and Managers \u00a0<\/li><li>Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\u2019s policies and applicable legal requirements<\/li><li>Manage team members on their performance on a regular basis, and write and deliver performance appraisal.\u00a0<\/li><li>The Team Leader\u2019s role is a managerial level position, a position reposed with trust and confidence.\u00a0<\/li><\/ul><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p><p><\/p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.<\/p>\",\"ats_external_id\":\"R1756106\",\"location\":\"Quezon City, National Capital Region (Manila)\",\"job_type\":\"full_time\",\"salary\":\"468000\",\"salary_type\":\"annually\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-08-27T18:07:01.577+08:00\",\"created_at\":\"2026-08-27T16:04:54.067+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDg0Mw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-G-Grd-Flr\/Team-Leader--Operations_R1756106\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1159\",\"primary_location\":{\"id\":\"PH-QUE-UPAYA-04\",\"wid\":\"740544c0a47f012c9aa11e8f1f115264\",\"descriptor\":\"PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"maria.pabon@concentrix.com\"},\"first_name\":\"Pabon, Maria\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101797319\",\"wid\":\"cc71ac991782015afe214535200a9bca\",\"descriptor\":\"Maria Pabon (101797319)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0629\",\"descriptor\":\"Team Leader, Operations\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384786\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-G-Grd-Flr\/Team-Leader--Operations_R1756106\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-G-Grd-Flr\/Team-Leader--Operations_R1756106\/apply\",\"job_requisition_id\":\"R1756106\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"c4d139685d17101235065c0aa3e90000\",\"descriptor\":\"10245 - Allstate - 980001449\",\"reference_id\":\"980001449\",\"custom_reference_id\":\"980001449\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801ba3074db113c06cbb9\",\"descriptor\":\"COGS (SITE) Floor Leader Direct\",\"reference_id\":\"FLOORLEADER-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"f70c8d6e9cd3101632e1767c78060000\",\"descriptor\":\"W0ZJE8 ALLSTATE Unlicensed_CS_IBV_T1\",\"reference_id\":\"W0ZJE8\",\"custom_reference_id\":\"W0ZJE8\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"myla.manamtam@concentrix.com\"},\"first_name\":\"Myla Manamtam (102475055)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1756106\",\"wid\":\"eb3144221e541028365e7454fcc90000\",\"descriptor\":\"Team Leader, Operations\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"846\",\"campaign_id\":\"24842\",\"campaign_title\":\"Team Leader, Operations R1756103\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader, Operations\",\"street\":\"PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr\",\"address\":\"PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr\",\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1159\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><p><\/p><h2>&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;\u00a0<\/h2><ul><li>Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made<\/li><li>Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies<\/li><li>Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates<\/li><li>Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement \u00a0management policies<\/li><li>Support and manage the program together with other Team Leaders and Managers \u00a0<\/li><li>Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\u2019s policies and applicable legal requirements<\/li><li>Manage team members on their performance on a regular basis, and write and deliver performance appraisal.\u00a0<\/li><li>The Team Leader\u2019s role is a managerial level position, a position reposed with trust and confidence.\u00a0<\/li><\/ul><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p><p><\/p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.<\/p>\",\"ats_external_id\":\"R1756103\",\"location\":\"Quezon City, National Capital Region (Manila)\",\"job_type\":\"full_time\",\"salary\":\"468000\",\"salary_type\":\"annually\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-08-27T18:07:01.478+08:00\",\"created_at\":\"2026-08-27T16:04:53.858+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDg0Mg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-G-Grd-Flr\/Team-Leader--Operations_R1756103\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1159\",\"primary_location\":{\"id\":\"PH-QUE-UPAYA-04\",\"wid\":\"740544c0a47f012c9aa11e8f1f115264\",\"descriptor\":\"PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"maria.pabon@concentrix.com\"},\"first_name\":\"Pabon, Maria\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101797319\",\"wid\":\"cc71ac991782015afe214535200a9bca\",\"descriptor\":\"Maria Pabon (101797319)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0629\",\"descriptor\":\"Team Leader, Operations\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384814\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-G-Grd-Flr\/Team-Leader--Operations_R1756103\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-G-Grd-Flr\/Team-Leader--Operations_R1756103\/apply\",\"job_requisition_id\":\"R1756103\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"c4d139685d17101235065c0aa3e90000\",\"descriptor\":\"10245 - Allstate - 980001449\",\"reference_id\":\"980001449\",\"custom_reference_id\":\"980001449\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801ba3074db113c06cbb9\",\"descriptor\":\"COGS (SITE) Floor Leader Direct\",\"reference_id\":\"FLOORLEADER-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"f70c8d6e9cd3101632e1767c78060000\",\"descriptor\":\"W0ZJE8 ALLSTATE Unlicensed_CS_IBV_T1\",\"reference_id\":\"W0ZJE8\",\"custom_reference_id\":\"W0ZJE8\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"myla.manamtam@concentrix.com\"},\"first_name\":\"Myla Manamtam (102475055)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1756103\",\"wid\":\"e1b434374cb61028363467a175c80000\",\"descriptor\":\"Team Leader, Operations\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"847\",\"campaign_id\":\"24841\",\"campaign_title\":\"Team Leader, Operations R1756105\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader, Operations\",\"street\":\"PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr\",\"address\":\"PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr\",\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1159\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><p><\/p><h2>&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;\u00a0<\/h2><ul><li>Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made<\/li><li>Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies<\/li><li>Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates<\/li><li>Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement \u00a0management policies<\/li><li>Support and manage the program together with other Team Leaders and Managers \u00a0<\/li><li>Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\u2019s policies and applicable legal requirements<\/li><li>Manage team members on their performance on a regular basis, and write and deliver performance appraisal.\u00a0<\/li><li>The Team Leader\u2019s role is a managerial level position, a position reposed with trust and confidence.\u00a0<\/li><\/ul><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p><p><\/p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.<\/p>\",\"ats_external_id\":\"R1756105\",\"location\":\"Quezon City, National Capital Region (Manila)\",\"job_type\":\"full_time\",\"salary\":\"468000\",\"salary_type\":\"annually\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-08-27T18:07:01.394+08:00\",\"created_at\":\"2026-08-27T16:04:53.645+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDg0MQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-G-Grd-Flr\/Team-Leader--Operations_R1756105\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1159\",\"primary_location\":{\"id\":\"PH-QUE-UPAYA-04\",\"wid\":\"740544c0a47f012c9aa11e8f1f115264\",\"descriptor\":\"PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"maria.pabon@concentrix.com\"},\"first_name\":\"Pabon, Maria\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101797319\",\"wid\":\"cc71ac991782015afe214535200a9bca\",\"descriptor\":\"Maria Pabon (101797319)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0629\",\"descriptor\":\"Team Leader, Operations\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384813\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-G-Grd-Flr\/Team-Leader--Operations_R1756105\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-G-Grd-Flr\/Team-Leader--Operations_R1756105\/apply\",\"job_requisition_id\":\"R1756105\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"c4d139685d17101235065c0aa3e90000\",\"descriptor\":\"10245 - Allstate - 980001449\",\"reference_id\":\"980001449\",\"custom_reference_id\":\"980001449\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801ba3074db113c06cbb9\",\"descriptor\":\"COGS (SITE) Floor Leader Direct\",\"reference_id\":\"FLOORLEADER-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"f70c8d6e9cd3101632e1767c78060000\",\"descriptor\":\"W0ZJE8 ALLSTATE Unlicensed_CS_IBV_T1\",\"reference_id\":\"W0ZJE8\",\"custom_reference_id\":\"W0ZJE8\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"myla.manamtam@concentrix.com\"},\"first_name\":\"Myla Manamtam (102475055)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1756105\",\"wid\":\"adb5baf87ff41037ae17a9ad665d0000\",\"descriptor\":\"Team Leader, Operations\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"848\",\"campaign_id\":\"24839\",\"campaign_title\":\"Team Leader, Operations R1756102\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader, Operations\",\"street\":\"PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr\",\"address\":\"PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr\",\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1159\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><p><\/p><h2>&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;\u00a0<\/h2><ul><li>Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made<\/li><li>Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies<\/li><li>Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates<\/li><li>Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement \u00a0management policies<\/li><li>Support and manage the program together with other Team Leaders and Managers \u00a0<\/li><li>Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\u2019s policies and applicable legal requirements<\/li><li>Manage team members on their performance on a regular basis, and write and deliver performance appraisal.\u00a0<\/li><li>The Team Leader\u2019s role is a managerial level position, a position reposed with trust and confidence.\u00a0<\/li><\/ul><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p><p><\/p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.<\/p>\",\"ats_external_id\":\"R1756102\",\"location\":\"Quezon City, National Capital Region (Manila)\",\"job_type\":\"full_time\",\"salary\":\"468000\",\"salary_type\":\"annually\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-08-27T18:07:00.855+08:00\",\"created_at\":\"2026-08-27T16:04:53.235+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDgzOQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-G-Grd-Flr\/Team-Leader--Operations_R1756102\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1159\",\"primary_location\":{\"id\":\"PH-QUE-UPAYA-04\",\"wid\":\"740544c0a47f012c9aa11e8f1f115264\",\"descriptor\":\"PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"maria.pabon@concentrix.com\"},\"first_name\":\"Pabon, Maria\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101797319\",\"wid\":\"cc71ac991782015afe214535200a9bca\",\"descriptor\":\"Maria Pabon (101797319)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0629\",\"descriptor\":\"Team Leader, Operations\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384630\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-G-Grd-Flr\/Team-Leader--Operations_R1756102\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-G-Grd-Flr\/Team-Leader--Operations_R1756102\/apply\",\"job_requisition_id\":\"R1756102\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"c4d139685d17101235065c0aa3e90000\",\"descriptor\":\"10245 - Allstate - 980001449\",\"reference_id\":\"980001449\",\"custom_reference_id\":\"980001449\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801ba3074db113c06cbb9\",\"descriptor\":\"COGS (SITE) Floor Leader Direct\",\"reference_id\":\"FLOORLEADER-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"f70c8d6e9cd3101632e1767c78060000\",\"descriptor\":\"W0ZJE8 ALLSTATE Unlicensed_CS_IBV_T1\",\"reference_id\":\"W0ZJE8\",\"custom_reference_id\":\"W0ZJE8\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"myla.manamtam@concentrix.com\"},\"first_name\":\"Myla Manamtam (102475055)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1756102\",\"wid\":\"0800da3eb198102836018907683c0000\",\"descriptor\":\"Team Leader, Operations\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"849\",\"campaign_id\":\"24792\",\"campaign_title\":\"Supervisor, Talent Acquisition R1759138\",\"campaign_type\":\"job_application\",\"job_title\":\"B2B Talent Acquisition Supervisor\",\"street\":\"GRC Athens - Ilia Iliou 51\",\"address\":\"GRC Athens - Ilia Iliou 51\",\"city\":\"Athens\",\"state\":null,\"postal_code\":\"11743\",\"region\":null,\"country\":\"Greece\",\"short_description\":\"\",\"long_description\":\"<p><b>About the Role<\/b><\/p><p>At Concentrix, we are looking for an experienced Supervisor, B2B Talent Acquisition to lead a team of recruiters and drive hiring excellence across our business. This role is responsible for ensuring staffing requirements are met by attracting, assessing, and onboarding top talent while delivering a best-in-class candidate and stakeholder experience.<\/p><p><\/p><p>The successful candidate will combine strong leadership capabilities with hands-on Talent Acquisition expertise, using data-driven recruitment strategies to support business growth in a fast-paced and dynamic environment.<\/p><p><\/p><p>Working Model: Hybrid (2 days\/week from the office)<\/p><p><\/p><div><p><b>Key Responsibilities<\/b><\/p><p><b>Talent Acquisition Leadership<\/b><\/p><ul><li><p>Lead, coach, and develop a team of Talent Acquisition Specialists and Recruiters to achieve hiring targets and quality standards.<\/p><\/li><li><p>Set clear team goals, KPIs, and performance expectations while monitoring productivity and delivery.<\/p><\/li><li><p>Provide ongoing coaching, mentoring, and development opportunities to maximize team performance.<\/p><\/li><li><p>Handle escalated recruitment challenges and support complex hiring requirements.<\/p><\/li><\/ul><p><\/p><p><b>Recruitment Strategy &amp; Delivery<\/b><\/p><ul><li><p>Develop, implement, and continuously improve recruitment strategies aligned with business objectives.<\/p><\/li><li><p>Drive innovative sourcing approaches to attract high-quality talent across multiple channels.<\/p><\/li><li><p>Partner closely with Hiring Managers, HR, and business stakeholders to understand workforce planning needs and hiring priorities.<\/p><\/li><li><p>Ensure efficient management of the full recruitment lifecycle, from sourcing and screening through offer and onboarding.<\/p><\/li><\/ul><p><\/p><p><b>Stakeholder Management<\/b><\/p><ul><li><p>Build strong relationships with business leaders and hiring managers, acting as a trusted recruitment advisor.<\/p><\/li><li><p>Collaborate with HR and Compensation teams to develop competitive offers and support candidate negotiations.<\/p><\/li><li><p>Provide regular updates on recruitment activity, pipeline health, market trends, and hiring performance.<\/p><\/li><\/ul><p><\/p><p><b>Recruitment Analytics &amp; Compliance<\/b><\/p><ul><li><p>Monitor recruitment metrics including time-to-fill, quality of hire, offer acceptance, retention, and recruiter productivity.<\/p><\/li><li><p>Ensure accurate reporting and data integrity within ATS and HRIS systems.<\/p><\/li><li><p>Maintain consistent recruitment processes and ensure compliance with local employment legislation and company policies.<\/p><\/li><li><p>Promote a positive employer brand and exceptional candidate experience throughout the hiring journey.<\/p><\/li><\/ul><p><\/p><p><b>Candidate Profile<\/b><\/p><p><b>Required Experience<\/b><\/p><ul><li><p>Proven experience in Talent Acquisition and Recruitment, preferably within a BPO, outsourcing, high-volume hiring, or shared services environment.<\/p><\/li><li><p>Previous experience leading, coaching, or mentoring recruitment teams.<\/p><\/li><li><p>Strong understanding of recruitment best practices, sourcing methodologies, and candidate engagement strategies.<\/p><\/li><li><p>Experience managing multiple stakeholders and competing business priorities.<\/p><\/li><\/ul><p><\/p><p><b>Skills &amp; Competencies<\/b><\/p><ul><li><p>Excellent leadership, coaching, and people management skills.<\/p><\/li><li><p>Strong communication and stakeholder management abilities.<\/p><\/li><li><p>Data-driven mindset with the ability to interpret recruitment metrics and drive continuous improvement.<\/p><\/li><li><p>Ability to work effectively in a fast-paced, high-volume environment.<\/p><\/li><li><p>Strong organizational skills and attention to detail.<\/p><\/li><li><p>Proficiency in Microsoft Office and Applicant Tracking Systems (ATS).<\/p><\/li><li><p>Ability to maintain confidentiality and professionalism at all times.<\/p><\/li><\/ul><p><\/p><p><b>Preferred Qualifications<\/b><\/p><ul><li><p>Bachelor&#39;s Degree or equivalent professional experience.<\/p><\/li><li><p>Experience within Talent Acquisition leadership roles.<\/p><\/li><\/ul><\/div><p><\/p>\",\"ats_external_id\":\"R1759138\",\"location\":\"Athens\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-27T02:05:19.524+08:00\",\"created_at\":\"2026-08-27T02:04:15.850+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDc5Mg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/GRC-Athens---Ilia-Iliou-51\/B2B-Talent-Acquisition-Supervisor_R1759138\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Talent Acquisition\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Athens\",\"state\":null,\"country\":{\"wid\":\"566388c1eb974c42bd9e3da4c2f57d60\",\"iso2\":\"GR\",\"iso3\":\"GRC\",\"descriptor\":\"Greece\",\"iso_numeric\":\"300\"},\"postal_code\":\"11743\",\"primary_location\":{\"id\":\"GR-ATH-ILIAI-01\",\"wid\":\"d336840d2e5c101d47980bb2678f0000\",\"descriptor\":\"GRC Athens - Ilia Iliou 51\"}},\"languages\":[\"English\"],\"recruiter\":{\"email\":{\"address\":\"maria.harcau@concentrix.com\"},\"first_name\":\"Laza, Maria\"},\"categories\":[{\"descriptor\":\"CF Talent Acquisition\"}],\"recruiters\":[{\"id\":\"102627735\",\"wid\":\"c5682ed6077b10155e695519d2ae0003\",\"descriptor\":\"Maria Laza (102627735)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0941\",\"descriptor\":\"Supervisor, Talent Acquisition\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384734\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/GRC-Athens---Ilia-Iliou-51\/B2B-Talent-Acquisition-Supervisor_R1759138\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/GRC-Athens---Ilia-Iliou-51\/B2B-Talent-Acquisition-Supervisor_R1759138\/apply\",\"job_requisition_id\":\"R1759138\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"kate.kelly@concentrix.com\"},\"first_name\":\"Kate Kelly (021237)\"},\"category_groups\":[{\"id\":\"CF People Solutions Group\",\"wid\":\"0227dc387a09013df045540ced65dfe6\",\"descriptor\":\"People Solutions Group\"}],\"job_requisition\":{\"id\":\"R1759138\",\"wid\":\"0800da3eb1981028074f93732ec70000\",\"descriptor\":\"B2B Talent Acquisition Supervisor\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"850\",\"campaign_id\":\"24784\",\"campaign_title\":\"Manager I, B2B Sales Support R1753328\",\"campaign_type\":\"job_application\",\"job_title\":\"Manager, B2B Lead Generation Delivery\",\"street\":\"BGR Sofia - Advance Business Center\",\"address\":\"BGR Sofia - Advance Business Center\",\"city\":\"Sofia\",\"state\":null,\"postal_code\":\"1766\",\"region\":null,\"country\":\"Bulgaria\",\"short_description\":\"The Lead Factory Manager, B2B Lead Generation Delivery role is responsible for leading a team of operational lead generation specialists who support client acquisition, prospect identification, data enrichment, and sales pipeline development initiatives. This client-facing role serves as the primary liaison between clients, internal delivery teams, and lead generation operations resources to ensure high-quality prospect data, timely delivery, and achievement of program objectives.\\nThe ideal candidate possesses strong leadership experience in B2B lead generation, data operations, and prospect research. The ideal candidate combines strong analytical expertise with business acumen in B2B sales and demand generation environments. They must be skilled at managing client relationships, overseeing day-to-day delivery operations, maintaining data quality standards, and driving continuous process improvement across lead generation programs. They must be comfortable partnering directly with clients, managing stakeholder expectations, and coordinating cross-functional delivery teams to ensure successful execution of ICP delivery, testing, and key performance metrics.\",\"long_description\":\"<p><\/p><p>Key Responsibilities<\/p><p><b>Team Leadership &amp; Operations Management<\/b><\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Lead, coach, and develop a team of operational data scrapers, lead generation specialists, and data scientists.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Establish performance goals, KPIs, and quality standards for data collection and lead generation activities.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Monitor team productivity, accuracy, and delivery performance.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Conduct regular performance reviews, coaching sessions, and career development planning.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Manage staffing, resource allocation, workload balancing, and operational planning.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Foster a culture of accountability, continuous improvement, and customer service excellence.<\/p><p><b>Client Relationship Management<\/b><\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Act as the primary operational contact for assigned programs clients.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Lead client status meetings, internal performance reviews, and operational discussions.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Understand client target audience requirements, prospect criteria, and campaign objectives.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Communicate project status, risks, challenges, and recommendations to clients and internal stakeholders.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Build trusted relationships that support client satisfaction and long-term account growth.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Ensure all client deliverables meet agreed-upon quality and service level expectations.<\/p><p><b>Lead Generation &amp; Data Operations<\/b><\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Oversee prospect identification, account research, contact discovery, and data enrichment processes.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Ensure accurate collection, validation, and maintenance of prospect and company information.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Drive the development of high-quality lead lists that align with client-defined ideal customer profiles (ICPs).<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Monitor lead generation effectiveness and implement process improvements to enhance results.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Ensure compliance with organizational policies, client requirements, and applicable data handling standards.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Collaborate with sales and marketing stakeholders to align lead generation strategies with business objectives.<\/p><p><b>Quality Assurance &amp; Data Governance<\/b><\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Establish and maintain data quality standards across lead generation operations.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Develop validation procedures to ensure completeness, accuracy, and consistency of prospect data.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Monitor quality metrics and implement corrective actions when performance gaps are identified.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Conduct regular audits of lead generation outputs and data enrichment activities.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Drive continuous improvement initiatives focused on operational efficiency and data accuracy.<\/p><p><b>Cross-Functional Collaboration<\/b><\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Coordinate with internal delivery teams, project managers, analytics teams, and account leaders to ensure seamless execution.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Work closely with recruitment, technology, automation, and operations teams to support program requirements.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Escalate operational risks and develop mitigation plans to maintain project timelines and client satisfaction.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Support implementation of new tools, technologies, and operational processes.<\/p><p><b>Reporting &amp; Performance Management<\/b><\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Track and report key operational metrics and client program performance.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Develop dashboards and reports that provide visibility into team productivity and quality outcomes.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Analyze trends and identify opportunities for process optimization and operational improvements.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Present findings, recommendations, and performance updates to clients and senior leadership.<\/p><p><\/p><p><b>Required Qualifications<\/b><\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<b> <\/b><\/span><\/span><\/span><b>3&#43; years of Leadership experience.<\/b><\/p><p><span><span>\u00b7 <b>Languages: English C1\/C2 is mandatory ; French is preferred<\/b><\/span><\/span><\/p><p><span style=\\\"font-size:14px\\\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><b><span style=\\\"font-size:14px\\\">Experience leading operational data enrichment teams, data researchers, data scientists, or similar functions.<\/span><\/b><\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span><b>Strong understanding of B2B sales processes, lead qualification methodologies, and prospecting strategies.<\/b><\/p><p><b><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Experience working directly with external clients in a service delivery, consulting, agency, or outsourced operations environment.<\/b><\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Strong understanding of B2B sales funnels, lead management processes, and revenue performance metrics.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Strong project management and stakeholder management skills.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Excellent written, verbal, and presentation skills.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Advanced proficiency in Excel, Power Query, and data transformation tools.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Strong presentation and executive communication skills.<\/p><div><\/div><p><b>Preferred Qualifications<\/b><\/p><p><\/p><p><span><span>\u00b7 <\/span><\/span><span>\u00a0\u00a0 <\/span><span>Bachelor&#39;s degree in Business Analytics, Marketing, Information Systems, Data Science or a related field.<\/span><\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>5&#43; years of experience in B2B lead generation, prospect research, sales operations, or data operations.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Experience supporting enterprise-level B2B sales and marketing programs.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Knowledge of CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or Zoho CRM.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Experience with sales intelligence and prospecting platforms such as ZoomInfo, LinkedIn Sales Navigator, Apollo, Seamless.AI, or Cognism.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Familiarity with data enrichment, data quality management, and workflow automation tools.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Experience managing offshore, nearshore, or geographically distributed operational teams.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Knowledge of reporting and dashboard tools such as Power BI, Tableau, or Looker.<\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Awareness of software partner tools such as Clay, Oragami, Data Bar, Personna AI<\/p><p><\/p><p><b>Location: Hybrid<\/b><\/p>\",\"ats_external_id\":\"R1753328\",\"location\":\"Sofia\",\"job_type\":\"full_time\",\"salary\":\"2800\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-09-02T22:04:20.385+08:00\",\"created_at\":\"2026-08-27T00:05:54.818+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDc4NA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/BGR-Sofia---Advance-Business-Center\/Manager--B2B-Lead-Generation-Delivery_R1753328\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"1175574ca38b103132a0bfcbfd1c0000\",\"descriptor\":\"Concentrix SREV Bulgaria EOOD (New)\",\"reference_id\":\"CBG05\",\"organization_reference_id\":\"CBG05\"},\"location\":{\"city\":\"Sofia\",\"state\":null,\"country\":{\"wid\":\"25f4875dc598484dbeee857eb2d81652\",\"iso2\":\"BG\",\"iso3\":\"BGR\",\"descriptor\":\"Bulgaria\",\"iso_numeric\":\"100\"},\"postal_code\":\"1766\",\"primary_location\":{\"id\":\"BG-SOF-ABCEN-01\",\"wid\":\"740544c0a47f012495b122771f115455\",\"descriptor\":\"BGR Sofia - Advance Business Center\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"aleksandra.stoyanova@concentrix.com\"},\"first_name\":\"Stoyanova, Aleksandra Ivanova (\u0421\u0442\u043e\u044f\u043d\u043e\u0432\u0430, \u0410\u043b\u0435\u043a\u0441\u0430\u043d\u0434\u0440\u0430)\"},\"categories\":[{\"descriptor\":\"CF B2B Sales\"}],\"recruiters\":[{\"id\":\"102115158\",\"wid\":\"56dcf7ba8e531012c821bf1c66fa0000\",\"descriptor\":\"Aleksandra Ivanova Stoyanova (\u0410\u043b\u0435\u043a\u0441\u0430\u043d\u0434\u0440\u0430 \u0421\u0442\u043e\u044f\u043d\u043e\u0432\u0430) (102115158)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC3102\",\"descriptor\":\"Manager I, B2B Sales Support\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385505\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/BGR-Sofia---Advance-Business-Center\/Manager--B2B-Lead-Generation-Delivery_R1753328\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/BGR-Sofia---Advance-Business-Center\/Manager--B2B-Lead-Generation-Delivery_R1753328\/apply\",\"job_requisition_id\":\"R1753328\"}],\"organizations\":[{\"wid\":\"3f37902b6d561018d106c96b54820000\",\"descriptor\":\"(CORP) B2B GLOBAL MARKETING & INNOVATION\",\"reference_id\":\"COB2BGLMRKINN\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"1e7c1abdeb1710156fcc9ebd3aeb0000\",\"descriptor\":\"23404 - Opexother - CORPB2BSALES\",\"reference_id\":\"CORPB2BSALES\",\"custom_reference_id\":\"CORPB2BSALES\",\"company_reference_id\":null},{\"wid\":\"1175574ca38b103132a0bfcbfd1c0000\",\"descriptor\":\"Concentrix SREV Bulgaria EOOD (New)\",\"reference_id\":\"CBG05\",\"custom_reference_id\":null,\"company_reference_id\":\"CBG05\"},{\"wid\":\"f2a4d05054ea1015727c9b8c7f2a0000\",\"descriptor\":\"W0ZV63 Corp_B2b Sales\",\"reference_id\":\"W0ZV63\",\"custom_reference_id\":\"W0ZV63\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"liza.thompson@concentrix.com\"},\"first_name\":\"Liza Thompson (123365)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1753328\",\"wid\":\"217cb853583b102800e341b227d30000\",\"descriptor\":\"Manager, B2B Lead Generation Delivery\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_8A\",\"wid\":\"0227dc387a0901a4dc9568e6e065fa34\",\"descriptor\":\"Grade 8A\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p><\/p><p><br \/>\u00a0<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"851\",\"campaign_id\":\"24776\",\"campaign_title\":\"Associate, Workplace Health &amp; Safety R1758283\",\"campaign_type\":\"job_application\",\"job_title\":\"T\u00e9cnico Superior de Seguran\u00e7a no Trabalho (N\u00edvel VI) | PT C2 + EN C1 | Presencial | Lisboa-Associate, Workplace H&S\",\"street\":\"PRT Lisbon - Av. Mediterraneo, N\u00b01\",\"address\":\"PRT Lisbon - Av. Mediterraneo, N\u00b01\",\"city\":\"Lisbon\",\"state\":\"Lisbon\",\"postal_code\":\"1998-017\",\"region\":null,\"country\":\"Portugal\",\"short_description\":\"To ensure the tasks on Workplace Health and Safety, supporting audits, internal controls, maintenance check-ups, safety records, organization of Fire Drills, etc...\",\"long_description\":\"<p><b>To ensure the tasks on Workplace Health and Safety namely:<\/b><\/p><ul><li>Plan the prevention at all levels and for all the company&#39;s activities, the assessment of risks and the respective prevention measures;<\/li><li>Carry out the risk assessment, preparing the respective reports;<\/li><li>Develop the professional risk prevention plan, as well as detailed prevention and protection plans required by specific legislation;<\/li><li>Participate in the preparation of the internal emergency plan, including specific plans for firefighting, evacuation of facilities and first aid;<\/li><li>Collaborate in the design of places, methods and organization of work, as well as in the choice and maintenance of work equipment;<\/li><li>Supervise the supply, validity and conservation of personal protective equipment, as well as the installation and maintenance of safety signs;<\/li><li>Carry out health surveillance examinations, preparing reports and forms, as well as organizing and keeping up to date clinical records and other information relating to the worker;<\/li><li>Develop health promotion activities;<\/li><li>Coordinate the measures to be taken in case of serious and imminent danger;<\/li><li>Monitor the working conditions of employees in more vulnerable situations;<\/li><li>Design and develop the information program for the promotion of safety and health at work, promoting the integration of prevention measures in the company&#39;s information and communication systems;<\/li><li>Design and develop the training program for the promotion of safety and health at work;<\/li><li>Ensure or monitor the implementation of prevention measures, promoting their efficiency and operability;<\/li><li>Coordinate or monitor internal audits and inspections;<\/li><li>Collect and organize statistical elements relating to safety and health at work.<\/li><\/ul><p><\/p><p><b>Candidate\u2019s Profile:<\/b><\/p><ul><li>Ability to organize, plan and manage priorities<\/li><li>Dynamic and with a spirit of initiative<\/li><li>Good interpersonal relationship<\/li><li>Open and global mindset<\/li><li>Domain of information technology from the user&#39;s perspective \u2013 MS Office;<\/li><li>Superior qualification<\/li><li>Team spirit<\/li><li>Driver\u2019s license<\/li><li>CAP of trainer<\/li><li><div><div><div><div><div><div><div><div><p><b>Valid Portuguese Professional Title for Senior Occupational Safety Technician \u2013 Level 6 (T\u00e9cnico Superior de Seguran\u00e7a no Trabalho) \u2013 Mandatory<\/b><span>\u200b <\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/li><li>Experience in the provisioning of external services in Occupational Health and Safety<\/li><li><span>Availability within 30 days<\/span><\/li><\/ul><p><\/p><p><b>Eligibility Criteria for internal candidates:<\/b><\/p><ul><li>Current job tenure: at least\u00a0<b>6 months<\/b>\u00a0in\u00a0Concentrix<\/li><li>Exemplary record: no sanctions in the last\u00a0<b>6 months<\/b>\u00a0AND less than\u00a0<b>5%<\/b>\u00a0unjustified absenteeism in the last\u00a0<b>3 months:\u00a0<\/b>Yes<\/li><li>Achievement of objectives: more than\u00a0<b>80%<\/b>\u00a0of project performance objectives met during the last\u00a0<b>3 months<\/b><\/li><li>Language(s): <b>PT C2 &#43; EN C1<\/b><\/li><li>Work arrangement:\u00a0WFO<\/li><\/ul><p><\/p><p><b>Please attach your CV and Valid Portuguese Professional Title for Senior Occupational Safety Technician \u2013 Level 6 (T\u00e9cnico Superior de Seguran\u00e7a no Trabalho) to your application. Thank you<\/b>!<\/p><p><\/p><p><b>Disclaimer<\/b><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p><p><\/p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.<\/p>\",\"ats_external_id\":\"R1758283\",\"location\":\"Lisbon, Lisbon\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-09-01T18:04:45.050+08:00\",\"created_at\":\"2026-08-26T22:13:05.054+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDc3Ng?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PRT-Lisbon---Av-Mediterraneo-N1\/Associate--Workplace-H-S--PT-C2---EN-C1-WFO-Lisbon_R1758283\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Facility Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"875d4c3c8e77101ac0b62d7069f30000\",\"descriptor\":\"Concentrix Lisboa, Unipessoal Lda.\",\"reference_id\":\"WPT02\",\"organization_reference_id\":\"WPT02\"},\"location\":{\"city\":\"Lisbon\",\"state\":\"Lisbon\",\"country\":{\"wid\":\"2e8c5034deb045d49315417c347472ca\",\"iso2\":\"PT\",\"iso3\":\"PRT\",\"descriptor\":\"Portugal\",\"iso_numeric\":\"620\"},\"postal_code\":\"1998-017\",\"primary_location\":{\"id\":\"PT-LIS-MEDIT-01\",\"wid\":\"03be0ce21a55101d479db5299c110000\",\"descriptor\":\"PRT Lisbon - Av. Mediterraneo, N\u00b01\"}},\"languages\":[\"English\",\"Portuguese\"],\"recruiter\":{\"email\":{\"address\":\"rafaela.dias2@concentrix.com\"},\"first_name\":\"Dias Morato Costa, Rafaela\"},\"categories\":[{\"descriptor\":\"CF Facility Management\"}],\"recruiters\":[{\"id\":\"102550226\",\"wid\":\"da7d7d2449a210103305103ed3b50005\",\"descriptor\":\"Rafaela Costa (102550226)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1125\",\"descriptor\":\"Associate, Workplace Health & Safety\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385237\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PRT-Lisbon---Av-Mediterraneo-N1\/Associate--Workplace-H-S--PT-C2---EN-C1-WFO-Lisbon_R1758283\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PRT-Lisbon---Av-Mediterraneo-N1\/Associate--Workplace-H-S--PT-C2---EN-C1-WFO-Lisbon_R1758283\/apply\",\"job_requisition_id\":\"R1758283\"}],\"organizations\":[{\"wid\":\"f9af6d7260980198e733e61f3c0640c2\",\"descriptor\":\"(SITE) ADMINISTRATION \/ FACILITIES\",\"reference_id\":\"ADMINFACILITIES\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"695cc77b6776101570be1217effd0000\",\"descriptor\":\"W0ZVC5 Site_Cso\",\"reference_id\":\"W0ZVC5\",\"custom_reference_id\":\"W0ZVC5\",\"company_reference_id\":null},{\"wid\":\"7eec3c9b8e2110156e9cc896e1b00000\",\"descriptor\":\"23126 - Opexother - SITECSO\",\"reference_id\":\"SITECSO\",\"custom_reference_id\":\"SITECSO\",\"company_reference_id\":null},{\"wid\":\"875d4c3c8e77101ac0b62d7069f30000\",\"descriptor\":\"Concentrix Lisboa, Unipessoal Lda.\",\"reference_id\":\"WPT02\",\"custom_reference_id\":null,\"company_reference_id\":\"WPT02\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"anamargarida.pereira@concentrix.com\"},\"first_name\":\"Ana Margarida Ven\u00e2ncio (737196)\"},\"category_groups\":[{\"id\":\"CF Real Estate Group\",\"wid\":\"0227dc387a090168e2016b2ced6529e8\",\"descriptor\":\"Real Estate Group\"}],\"job_requisition\":{\"id\":\"R1758283\",\"wid\":\"9f072b56efe11027f90f1e5bd7fe0000\",\"descriptor\":\"T\u00e9cnico Superior de Seguran\u00e7a no Trabalho (N\u00edvel VI) | PT C2 + EN C1 | Presencial | Lisboa-Associate, Workplace H&S\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_10\",\"wid\":\"0227dc387a09013940c6f923e165de36\",\"descriptor\":\"Grade 10\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"852\",\"campaign_id\":\"24760\",\"campaign_title\":\"Quality Evaluator R1758989\",\"campaign_type\":\"job_application\",\"job_title\":\"Quality Analyst\",\"street\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\",\"address\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\",\"city\":\"Mumbai\",\"state\":\"Mah\u0101r\u0101shtra\",\"postal_code\":\"400064\",\"region\":null,\"country\":\"India\",\"short_description\":\"The Quality Evaluator is a temporary assignment or training role (aligned w\/the Agent CL11) responsible for monitoring and evaluating inbound and\/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.\",\"long_description\":\"<p><span>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world\u00a0to\u00a0future-proof their business and stay ahead of the competition and customer expectations.<\/span><\/p><p><span>\u00a0<\/span><\/p><p><b><u><span>Your key priorities and responsibilities include:<\/span><\/u><\/b><\/p><p><\/p><div><div><div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 High-performance delivery on all quality parameters.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Audit transactions on Product\/process and other required parameters.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Conduct audits and feedback for the targeted population with the objective of improving scores.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Effective Planning and Prioritization to drive performance.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Effectively share knowledge through timely closure of all client\/quality updates.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Drive Continuous Improvement in the team along with metrics improvement.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Customer\/Client Interactions.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Data Collection and Analysis.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Data analysis and making designated reports\/decks.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Participate in calibrations to ensure consistent scoring &amp; feedback delivery approach.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Make recommendations and drive improvement.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Provide mentorship to new hires.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Reduce learning curve and help enhance product\/process knowledge of new joinees.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Ensure that internal policies, procedures, and compliance regulations are being followed.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 By using knowledge of process, proactively identify areas of concern and highlight to relevant stakeholders.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Prepare TNA, publish and execute for 100% closure.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Real Time Support (Production\/Live Support) on the floor as per the business requirement.<\/span><\/p><p><\/p><\/div><div><p><b><u><span>Essential Skills \/ Expertise required: -<\/span><\/u><\/b><\/p><p><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Experience in customer care(voice) - Hospital Business Desired<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Must have the ability to work under pressure.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Understanding of Audit &amp; Coaching process.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Excellent writing and comprehension skills.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Ability to observe, analyse and give constructive feedback.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Presentation, Feedback &amp; Coaching skills.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Hands on experience on MS-Office; preferably on MS-Excel, Power Point.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Effective problem-solving skills.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Highly energetic &amp; enthusiastic.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Interpersonal skills and Teamwork<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Analytical Skills \/ Quantitative skills<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Process orientation &amp; structured thinking.<\/span><\/p><\/div><p><span>\u00a0<\/span><\/p><p><b><u><span>Disclaimers:-<\/span><\/u><\/b><\/p><p><span>\u00a0<\/span><\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>The above statements are intended\u00a0to\u00a0describe the general nature and level of work\u00a0being performed by people assigned\u00a0to\u00a0this job. They are not intended\u00a0to\u00a0be\u00a0an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/span><\/p><p><span>\u00a0<\/span><\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.&#39;<\/span><\/p><\/div><\/div><\/div>\",\"ats_external_id\":\"R1758989\",\"location\":\"Mumbai, Mah\u0101r\u0101shtra\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-26T22:14:00.376+08:00\",\"created_at\":\"2026-08-26T22:12:58.324+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDc2MA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Malad-West-Paradigm-Towers-Mindspace\/Quality-Analyst_R1758989\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Quality\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Mumbai\",\"state\":\"Mah\u0101r\u0101shtra\",\"country\":{\"wid\":\"c4f78be1a8f14da0ab49ce1162348a5e\",\"iso2\":\"IN\",\"iso3\":\"IND\",\"descriptor\":\"India\",\"iso_numeric\":\"356\"},\"postal_code\":\"400064\",\"primary_location\":{\"id\":\"IN-MUM-PARAD-01\",\"wid\":\"302323f251c20109e6ee8a50b80b8725\",\"descriptor\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"nikita.malunjkar@concentrix.com\"},\"first_name\":\"Malunjkar, Nikita\"},\"categories\":[{\"descriptor\":\"CF Quality\"}],\"recruiters\":[{\"id\":\"103126000\",\"wid\":\"25da2954ab951012848a6bc311f00000\",\"descriptor\":\"Nikita Malunjkar (103126000)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JC1619\",\"descriptor\":\"Quality Evaluator\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384644\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Malad-West-Paradigm-Towers-Mindspace\/Quality-Analyst_R1758989\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Malad-West-Paradigm-Towers-Mindspace\/Quality-Analyst_R1758989\/apply\",\"job_requisition_id\":\"R1758989\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"pallavi.khandelwal@concentrix.com\"},\"first_name\":\"Pallavi Khandelwal (159956)\"},\"category_groups\":[{\"id\":\"CF Training_Quality Group\",\"wid\":\"0227dc387a09017ceaef53bded65e5ef\",\"descriptor\":\"Training & Quality Group\"}],\"job_requisition\":{\"id\":\"R1758989\",\"wid\":\"ec6a07337daa1027f75db433f84b0000\",\"descriptor\":\"Quality Analyst\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_11\",\"wid\":\"0227dc387a0901268f38556fe1650a39\",\"descriptor\":\"Grade 11\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<ul><li>Associate&#39;s Degree in related field from a four-year college or university with 1 - 3 Years of Experience preferred.<\/li><li>Detail-oriented.<\/li><li>Ability to multi-task and meet timelines on deliverables.<\/li><li>Proficient in<span>\u00a0 <\/span>Microsoft Office.<\/li><li>Effective communication skills, both written and verbal.<\/li><\/ul>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"853\",\"campaign_id\":\"24758\",\"campaign_title\":\"Recruiter II R1749290\",\"campaign_type\":\"job_application\",\"job_title\":\"Recruiter II\",\"street\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\",\"address\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\",\"city\":\"Mumbai\",\"state\":\"Mah\u0101r\u0101shtra\",\"postal_code\":\"400064\",\"region\":null,\"country\":\"India\",\"short_description\":\"\",\"long_description\":\"<p>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.<\/p><p><\/p><p><b>Role and Key Responsibilities:<\/b><\/p><ul><li>Responsible for assisting with implementation and administration of recruitment programs<\/li><li>Receive, screen, and file incoming resumes, background, and reference checks<\/li><li>Conduct initial screening interviews, telephone interviews, and\/or face-to-face interviews with prospective applicants<\/li><li>Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates<\/li><li>Leverage various resources - internet, community organizations, print media, formal\/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates<\/li><li>Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools<\/li><li>Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting<\/li><li>Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioural competencies needed for success in each role<\/li><li>Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behaviour for all involved in the recruiting process<\/li><\/ul><p><\/p><p><b>Key skills &amp; knowledge:<\/b><\/p><ul><li>4&#43; years of relevant experience with Banking domain<\/li><li>Bachelor&#39;s Degree preferred<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to multi-task, prioritize, and meet timelines on deliverables<\/li><li>Proficient in Microsoft Office<\/li><li>Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment<\/li><li>Sense of professionalism and ability to develop relationships<\/li><li>Strong attention to detail<\/li><li>Ability to handle and maintain confidential information<\/li><\/ul><p><\/p><p><b>Education \u2013 Graduate<\/b><\/p><p><\/p><p><b>Disclaimer: -<\/b><\/p><p>&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.&#39;<\/p><p><\/p>\",\"ats_external_id\":\"R1749290\",\"location\":\"Mumbai, Mah\u0101r\u0101shtra\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"INR\",\"updated_at\":\"2026-08-26T22:14:00.363+08:00\",\"created_at\":\"2026-08-26T22:12:58.061+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDc1OA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Malad-West-Paradigm-Towers-Mindspace\/Recruiter-II_R1749290\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Talent Acquisition\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"740544c0a47f0138c497a976c10fed37\",\"descriptor\":\"Concentrix Daksh Services India Private Limited\",\"reference_id\":\"IDAKP\",\"organization_reference_id\":\"IDAKP\"},\"location\":{\"city\":\"Mumbai\",\"state\":\"Mah\u0101r\u0101shtra\",\"country\":{\"wid\":\"c4f78be1a8f14da0ab49ce1162348a5e\",\"iso2\":\"IN\",\"iso3\":\"IND\",\"descriptor\":\"India\",\"iso_numeric\":\"356\"},\"postal_code\":\"400064\",\"primary_location\":{\"id\":\"IN-MUM-PARAD-01\",\"wid\":\"302323f251c20109e6ee8a50b80b8725\",\"descriptor\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"rashmi.chhabra@concentrix.com\"},\"first_name\":\"Chhabra, Rashmi\"},\"categories\":[{\"descriptor\":\"CF Talent Acquisition\"}],\"recruiters\":[{\"id\":\"5016665\",\"wid\":\"9f196ba80a870141cfe9c63e0919ea79\",\"descriptor\":\"Maria Praveen Kumar S (5016665)\"},{\"id\":\"5014775\",\"wid\":\"9f196ba80a87010efa65bd300919102b\",\"descriptor\":\"Aradhana Verma (5014775)\"},{\"id\":\"102157950\",\"wid\":\"172f54391c9a10084e98726422240000\",\"descriptor\":\"Rashmi Chhabra (102157950)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0921\",\"descriptor\":\"Recruiter II\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384679\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Malad-West-Paradigm-Towers-Mindspace\/Recruiter-II_R1749290\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Malad-West-Paradigm-Towers-Mindspace\/Recruiter-II_R1749290\/apply\",\"job_requisition_id\":\"R1749290\"}],\"organizations\":[{\"wid\":\"f9af6d726098012a506ef5223c0616c4\",\"descriptor\":\"COGS (SITE) Agent Recruiting Direct\",\"reference_id\":\"RECRUITING-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"740544c0a47f01248478e19f1d114246\",\"descriptor\":\"TTBU\",\"reference_id\":\"TTBU\",\"custom_reference_id\":\"TTBU\",\"company_reference_id\":null},{\"wid\":\"f9af6d7260980109dfada9f73d062100\",\"descriptor\":\"2517 - Delrecruiting - DELRECRUITING\",\"reference_id\":\"DELRECRUITING\",\"custom_reference_id\":\"DELRECRUITING\",\"company_reference_id\":null},{\"wid\":\"740544c0a47f0138c497a976c10fed37\",\"descriptor\":\"Concentrix Daksh Services India Private Limited\",\"reference_id\":\"IDAKP\",\"custom_reference_id\":null,\"company_reference_id\":\"IDAKP\"},{\"wid\":\"df2f068c35b10143c76f7b115010bbf1\",\"descriptor\":\"W0ZASC Delivery recruiting MSA\",\"reference_id\":\"W0ZASC\",\"custom_reference_id\":\"W0ZASC\",\"company_reference_id\":null},{\"wid\":\"740544c0a47f011e4c85cb262011f592\",\"descriptor\":\"SUPPORT - TA General Recruiter\",\"reference_id\":\"SUPPORT - TA General Recruiter_29042019_IND\",\"custom_reference_id\":\"SUPPORT - TA General Recruiter_29042019_IND\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"pallavi.khandelwal@concentrix.com\"},\"first_name\":\"Pallavi Khandelwal (159956)\"},\"category_groups\":[{\"id\":\"CF People Solutions Group\",\"wid\":\"0227dc387a09013df045540ced65dfe6\",\"descriptor\":\"People Solutions Group\"}],\"job_requisition\":{\"id\":\"R1749290\",\"wid\":\"2b826b9c99e21023724ab56ce9410000\",\"descriptor\":\"Recruiter II\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_10\",\"wid\":\"0227dc387a09013940c6f923e165de36\",\"descriptor\":\"Grade 10\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"854\",\"campaign_id\":\"24738\",\"campaign_title\":\"Associate Director, Account Management R1737682\",\"campaign_type\":\"job_application\",\"job_title\":\"Responsable de comptes (account manager) - secteur Sant\u00e9 \/ Life Sciences\",\"street\":\"FRA Paris - 3 rue d'Heliopolis-Conseil\",\"address\":\"FRA Paris - 3 rue d'Heliopolis-Conseil\",\"city\":\"Paris\",\"state\":null,\"postal_code\":\"75017\",\"region\":null,\"country\":\"France\",\"short_description\":\"\",\"long_description\":\"<p>Chez Concentrix, nous sommes un leader mondial des technologies et des services, au service des plus grandes marques d\u2019aujourd\u2019hui et de demain. Ax\u00e9s sur les solutions, propuls\u00e9s par la technologie et guid\u00e9s par l\u2019intelligence des donn\u00e9es, nous combinons des analyses exclusives, une expertise sectorielle approfondie et des solutions technologiques de pointe pour accompagner la transformation des entreprises.<\/p><p><\/p><p>Notre mission est d\u2019aider nos clients \u00e0 devenir des partenaires plus simples, plus efficaces et plus agr\u00e9ables avec lesquels travailler, interagir et r\u00e9aliser des transactions. Pr\u00e9sents dans plus de 70 pays, nous offrons des opportunit\u00e9s de carri\u00e8re stimulantes et attirons les meilleurs talents \u00e0 travers le monde.<\/p><p>Nos collaborateurs, que nous appelons nos <i>game-changers<\/i>, s\u2019investissent chaque jour pour cr\u00e9er des exp\u00e9riences exceptionnelles. Nous sommes fiers d\u2019\u00eatre r\u00e9guli\u00e8rement r\u00e9compens\u00e9s par des distinctions telles que <b>\u00ab World&#39;s Best Workplaces \u00bb<\/b>, <b>\u00ab Best Companies for Career Growth \u00bb<\/b> et <b>\u00ab Best Company Culture \u00bb<\/b>.<\/p><p><\/p><h1><b>Vos missions :<\/b>\u00a0<\/h1><p><\/p><p><b>Partenaire strat\u00e9gique pour vos clients<\/b> &#x1f91d;\u00a0<\/p><ul><li><p>Collaborez \u00e9troitement avec les \u00e9quipes op\u00e9rationnelles pour devenir un conseiller de confiance.\u00a0<\/p><\/li><\/ul><ul><li><p>Pilotez les relations strat\u00e9giques avec vos clients, en comprenant leurs besoins et en proposant des solutions adapt\u00e9es.\u00a0<\/p><\/li><\/ul><p><\/p><p><b>Catalyseur de croissance <\/b>&#x1f4c8;\u00a0<\/p><ul><li><p>Identifiez et exploitez des opportunit\u00e9s d\u2019upsell et de cross-sell pour d\u00e9velopper le chiffre d\u2019affaires et fid\u00e9liser les clients.\u00a0<\/p><\/li><\/ul><ul><li><p>Co-construisez des strat\u00e9gies avec vos clients pour r\u00e9pondre \u00e0 leurs besoins futurs.\u00a0<\/p><\/li><\/ul><p><\/p><p><b>Gestion budg\u00e9taire et financi\u00e8re <\/b>&#x1f4b0;\u00a0<\/p><ul><li><p>Suivez et analysez les performances financi\u00e8res des projets dont vous avez la charge.\u00a0<\/p><\/li><\/ul><ul><li><p>Proposez des plans d\u2019optimisation pour am\u00e9liorer la rentabilit\u00e9 tout en garantissant une qualit\u00e9 de service irr\u00e9prochable.\u00a0<\/p><\/li><\/ul><p><\/p><h1><b>Profil recherch\u00e9 :<\/b>\u00a0<\/h1><ul><li><p>Dipl\u00f4m\u00e9 d\u2019une grande \u00e9cole de commerce ou d&#39;ing\u00e9nieur, avec une exp\u00e9rience d&#39;au moins 3 ans en consulting ou dans une fonction commerciale.\u00a0<\/p><\/li><\/ul><ul><li><p><b>D\u00e9veloppement commercial :<\/b> Ma\u00eetrise des techniques d\u2019upsell et de cross-sell.\u00a0<\/p><\/li><\/ul><ul><li><p><b>Analyse financi\u00e8re :<\/b> Aptitude \u00e0 g\u00e9rer des budgets et \u00e0 suivre les KPIs.\u00a0<\/p><\/li><\/ul><ul><li><p><b>Langues :<\/b> Anglais et fran\u00e7ais bilingue<br \/>\u00a0<\/p><\/li><li><p>Une app\u00e9tence pour le secteur de la sant\u00e9 \/ LifeSciences est fortement appr\u00e9ci\u00e9<\/p><\/li><\/ul><ul><li><p><b>Go\u00fbt pour l&#39;aventure :<\/b> Vous appr\u00e9ciez les voyages et les \u00e9changes multiculturels. Ce poste vous offrira l\u2019opportunit\u00e9 de rencontrer nos \u00e9quipes op\u00e9rationnelles et nos clients \u00e0 travers toute la r\u00e9gion FR : France, Maroc, Alg\u00e9rie, Tunisie, B\u00e9nin, C\u00f4te d\u2019Ivoire, S\u00e9n\u00e9gal, Madagascar, et \u00cele Maurice. Ces <b>d\u00e9placements <\/b>repr\u00e9sentent environ<b> 20 % de votre temps de travail<\/b>.\u00a0<\/p><\/li><\/ul><p><\/p><p><b>Pourquoi nous rejoindre ?<\/b>\u00a0<\/p><ul><li><p><b>Environnement stimulant :<\/b> Accompagner des clients strat\u00e9giques dans un contexte international.\u00a0<\/p><\/li><\/ul><ul><li><p><b>Accompagnement sur mesure :<\/b> Programmes de formation avanc\u00e9s pour d\u00e9velopper vos comp\u00e9tences en gestion et leadership.\u00a0<\/p><\/li><\/ul><p><\/p><p><b>Un \u00e9quilibre entre travail et bien-\u00eatre &#x1f331;<\/b>\u00a0<\/p><ul><li><p>Profitez de deux jours de t\u00e9l\u00e9travail par semaine apr\u00e8s une p\u00e9riode d\u2019int\u00e9gration.\u00a0<\/p><\/li><\/ul><ul><li><p>Acc\u00e9dez gratuitement \u00e0 notre salle de sport, ouverte de 7h \u00e0 22h.\u00a0<\/p><\/li><\/ul>\",\"ats_external_id\":\"R1737682\",\"location\":\"Paris\",\"job_type\":\"full_time\",\"salary\":\"5000\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-08-26T22:13:54.799+08:00\",\"created_at\":\"2026-08-26T22:12:52.516+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDczOA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/FRA-Paris---3-rue-dHeliopolis-Conseil\/Responsable-de-comptes--account-manager----secteur-Sant---Life-Sciences_R1737682\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Account Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"875d4c3c8e77101ac0b3b9176b540000\",\"descriptor\":\"Concentrix Conseil France\",\"reference_id\":\"WFR21\",\"organization_reference_id\":\"WFR21\"},\"location\":{\"city\":\"Paris\",\"state\":null,\"country\":{\"wid\":\"54c5b6971ffb4bf0b116fe7651ec789a\",\"iso2\":\"FR\",\"iso3\":\"FRA\",\"descriptor\":\"France\",\"iso_numeric\":\"250\"},\"postal_code\":\"75017\",\"primary_location\":{\"id\":\"FR-PAR-HELIO-07\",\"wid\":\"0c7cba780b73102d6f580239cc9c0000\",\"descriptor\":\"FRA Paris - 3 rue d'Heliopolis-Conseil\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"clara.freville@concentrix.com\"},\"first_name\":\"Freville, Clara\"},\"categories\":[{\"descriptor\":\"CF Account Management\"}],\"recruiters\":[{\"id\":\"103553883\",\"wid\":\"0a6bcbac870110234dc7d476a96d0000\",\"descriptor\":\"Clara Freville (103553883)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1397\",\"descriptor\":\"Associate Director, Account Management\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384725\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/FRA-Paris---3-rue-dHeliopolis-Conseil\/Responsable-de-comptes--account-manager----secteur-Sant---Life-Sciences_R1737682\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/FRA-Paris---3-rue-dHeliopolis-Conseil\/Responsable-de-comptes--account-manager----secteur-Sant---Life-Sciences_R1737682\/apply\",\"job_requisition_id\":\"R1737682\"}],\"organizations\":[{\"wid\":\"8f4c04bd6f4501e130939e1a721a5b15\",\"descriptor\":\"(CORP) Healthcare Delivery DPE-Indirect\",\"reference_id\":\"HCDPECORP-INDIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"875d4c3c8e77101ac0b3b9176b540000\",\"descriptor\":\"Concentrix Conseil France\",\"reference_id\":\"WFR21\",\"custom_reference_id\":null,\"company_reference_id\":\"WFR21\"},{\"wid\":\"f4140032788d10157005366da1900000\",\"descriptor\":\"23330 - Opexother - FRANCERGNCSO\",\"reference_id\":\"FRANCERGNCSO\",\"custom_reference_id\":\"FRANCERGNCSO\",\"company_reference_id\":null},{\"wid\":\"f4140032788d101572db32d5481f0000\",\"descriptor\":\"W0ZVBL Francergn_Cso\",\"reference_id\":\"W0ZVBL\",\"custom_reference_id\":\"W0ZVBL\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"aurelie.regniergillon@concentrix.com\"},\"first_name\":\"Aur\u00e9lie Regnier Gillon (103494217)\"},\"category_groups\":[{\"id\":\"CF Sales_Account Management Group\",\"wid\":\"0227dc387a0901ea4514e199ed6567ed\",\"descriptor\":\"Sales & Account Management Group\"}],\"job_requisition\":{\"id\":\"R1737682\",\"wid\":\"e1b434374cb61027fa71ed10edca0000\",\"descriptor\":\"Responsable de comptes (account manager) - secteur Sant\u00e9 \/ Life Sciences\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_6\",\"wid\":\"0227dc387a090185302d94b9e0654033\",\"descriptor\":\"Grade 6\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"855\",\"campaign_id\":\"24731\",\"campaign_title\":\"Team Leader, Operations R1753197\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader for UPA (8\/8)\",\"street\":\"PHL Quezon City - UP Ayala TechnoHub Bldg F, 4th Flr\",\"address\":\"PHL Quezon City - UP Ayala TechnoHub Bldg F, 4th Flr\",\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1101\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><p><\/p><h2>&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;\u00a0<\/h2><ul><li>Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made<\/li><li>Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies<\/li><li>Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates<\/li><li>Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement \u00a0management policies<\/li><li>Support and manage the program together with other Team Leaders and Managers \u00a0<\/li><li>Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\u2019s policies and applicable legal requirements<\/li><li>Manage team members on their performance on a regular basis, and write and deliver performance appraisal.\u00a0<\/li><li>The Team Leader\u2019s role is a managerial level position, a position reposed with trust and confidence.\u00a0<\/li><\/ul><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p>\",\"ats_external_id\":\"R1753197\",\"location\":\"Quezon City, National Capital Region (Manila)\",\"job_type\":\"full_time\",\"salary\":\"468000\",\"salary_type\":\"annually\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-08-27T16:04:53.153+08:00\",\"created_at\":\"2026-08-26T20:04:35.436+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDczMQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-F-4th-Flr\/Team-Leader-for-UPA--8-8-_R1753197\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1101\",\"primary_location\":{\"id\":\"PH-QUE-UPAYA-01\",\"wid\":\"740544c0a47f017719a8db8f1f118e66\",\"descriptor\":\"PHL Quezon City - UP Ayala TechnoHub Bldg F, 4th Flr\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"maria.pabon@concentrix.com\"},\"first_name\":\"Pabon, Maria\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101797319\",\"wid\":\"cc71ac991782015afe214535200a9bca\",\"descriptor\":\"Maria Pabon (101797319)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0629\",\"descriptor\":\"Team Leader, Operations\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384727\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-F-4th-Flr\/Team-Leader-for-UPA--8-8-_R1753197\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-F-4th-Flr\/Team-Leader-for-UPA--8-8-_R1753197\/apply\",\"job_requisition_id\":\"R1753197\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"f8c1f2caf911101e395a9c0258140000\",\"descriptor\":\"W1029E CVS Specialty Services\",\"reference_id\":\"W1029E\",\"custom_reference_id\":\"W1029E\",\"company_reference_id\":null},{\"wid\":\"52893cbcd696101dfe3233c28ec20000\",\"descriptor\":\"26965 - CVS Health Aetna - 980010722\",\"reference_id\":\"980010722\",\"custom_reference_id\":\"980010722\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801036258e1163c06e5bc\",\"descriptor\":\"COGS (SITE) Team Leader Direct\",\"reference_id\":\"TEAMLEADER-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"rhea.bumatay@concentrix.com\"},\"first_name\":\"Rhea Bumatay (096489)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1753197\",\"wid\":\"b24e98bc65511027f1d0aa75cb3c0000\",\"descriptor\":\"Team Leader for UPA (8\/8)\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"856\",\"campaign_id\":\"24730\",\"campaign_title\":\"Team Leader, Operations R1753189\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader for  UPA (7\/8)\",\"street\":\"PHL Quezon City - UP Ayala TechnoHub Bldg F, 4th Flr\",\"address\":\"PHL Quezon City - UP Ayala TechnoHub Bldg F, 4th Flr\",\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1101\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><p><\/p><h2>&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;\u00a0<\/h2><ul><li>Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made<\/li><li>Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies<\/li><li>Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates<\/li><li>Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement \u00a0management policies<\/li><li>Support and manage the program together with other Team Leaders and Managers \u00a0<\/li><li>Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\u2019s policies and applicable legal requirements<\/li><li>Manage team members on their performance on a regular basis, and write and deliver performance appraisal.\u00a0<\/li><li>The Team Leader\u2019s role is a managerial level position, a position reposed with trust and confidence.\u00a0<\/li><\/ul><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p>\",\"ats_external_id\":\"R1753189\",\"location\":\"Quezon City, National Capital Region (Manila)\",\"job_type\":\"full_time\",\"salary\":\"468000\",\"salary_type\":\"annually\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-08-27T16:04:53.091+08:00\",\"created_at\":\"2026-08-26T20:04:35.180+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDczMA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-F-4th-Flr\/Team-Leader-for--UPA--7-8-_R1753189\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1101\",\"primary_location\":{\"id\":\"PH-QUE-UPAYA-01\",\"wid\":\"740544c0a47f017719a8db8f1f118e66\",\"descriptor\":\"PHL Quezon City - UP Ayala TechnoHub Bldg F, 4th Flr\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"maria.pabon@concentrix.com\"},\"first_name\":\"Pabon, Maria\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101797319\",\"wid\":\"cc71ac991782015afe214535200a9bca\",\"descriptor\":\"Maria Pabon (101797319)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0629\",\"descriptor\":\"Team Leader, Operations\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384775\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-F-4th-Flr\/Team-Leader-for--UPA--7-8-_R1753189\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-F-4th-Flr\/Team-Leader-for--UPA--7-8-_R1753189\/apply\",\"job_requisition_id\":\"R1753189\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"f8c1f2caf911101e395a9c0258140000\",\"descriptor\":\"W1029E CVS Specialty Services\",\"reference_id\":\"W1029E\",\"custom_reference_id\":\"W1029E\",\"company_reference_id\":null},{\"wid\":\"52893cbcd696101dfe3233c28ec20000\",\"descriptor\":\"26965 - CVS Health Aetna - 980010722\",\"reference_id\":\"980010722\",\"custom_reference_id\":\"980010722\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801036258e1163c06e5bc\",\"descriptor\":\"COGS (SITE) Team Leader Direct\",\"reference_id\":\"TEAMLEADER-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"rhea.bumatay@concentrix.com\"},\"first_name\":\"Rhea Bumatay (096489)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1753189\",\"wid\":\"0800da3eb1981027f1bf152194660000\",\"descriptor\":\"Team Leader for  UPA (7\/8)\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"2018\",\"campaign_id\":\"req-a0258a52a720c908\",\"campaign_title\":\"Case Management Specialist (On-Site)\",\"campaign_type\":null,\"job_title\":\"Case Management Specialist (On-Site)\",\"street\":null,\"address\":null,\"city\":\"Toronto\",\"state\":\"Ontario\",\"postal_code\":\"M9L 2X6\",\"region\":null,\"country\":\"Canada\",\"short_description\":\"\",\"long_description\":\"<p>Join a world-class team in North York, ON, as a Case Management Specialist! At Concentrix, we\u2019re looking for passionate game-changers to ensure a safe, positive online community and deliver exceptional content-based solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<strong><br><\/strong><\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then a Case Management Specialist position at Concentrix is the right place for you!<\/p><p>&nbsp;<\/p><p>As a Case Management Specialist, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p>&nbsp;<\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p>&nbsp;<\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p><\/p><p>As a Case Management Specialist, you\u2019ll:<\/p><ul><li><p>Be responsible for receiving and resolving sensitive customer escalations and excel as the single point-of-contact for resolution.<\/p><\/li><li><p>Troubleshooting and resolving customer satisfaction issues, while prioritizing critical tasks and communication deliverables<\/p><\/li><li><p>Be available to answer inbound calls from the customer care team, customers, and retailers to provide guidance on policy and process, and act as a second-tier escalation team to resolve customer issues<\/p><\/li><li><p>Focus on continuous improvement of Customer Experience.&nbsp; Assess and provide feedback related to unique situations for further internal review<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p><\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Case Management Specialist role include:<\/p><ul><li><p>18 Years of age or older with a completed High School Diploma or GED required<\/p><\/li><li><p>Minimum of 2-3 years of demonstrated experience in de-escalation, creative problem solving and Top Tier communication skills<\/p><\/li><li><p>Proven leadership skills where taking ownership of exceptional customer experience and retention are the focus.<\/p><\/li><li><p>Exceptional time management and analytical skills, and the ability to focus on critical issues.<\/p><\/li><li><p>You have a proven ability to communicate in a clear and concise manner, while exercising a high level of patience, empathy, and positivity.<\/p><\/li><li><p>You can prioritize efficiently, dealing with multiple issues simultaneously.&nbsp; This will require a strong attention to detail and the ability to grasp concepts quickly<\/p><\/li><li><p>Proficiency in fast-paced multi-tasking<\/p><\/li><\/ul><p><\/p><p><strong>WHAT\u2019S IN IT FOR YOU<\/strong><\/p><p><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li><p>The base salary for this position is $25.00\/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.<\/p><\/li><li><p>Paid training and lucrative employee referral program.<\/p><\/li><li><p>DailyPay enrollment option to access pay \\\"early,\\\" when you want it.<\/p><\/li><li><p>Health and wellness programs with trained partners to help promote a healthy you<\/p><\/li><li><p>Mentorship programs that support your rewarding career journey&nbsp;<\/p><\/li><li><p>A modern, state-of-the-art office setting with advanced technologies and a great team.<\/p><\/li><li><p>Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.<\/p><\/li><li><p>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.<\/p><\/li><\/ul><p><strong>&nbsp;<\/strong><\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp;<\/strong><\/p><p><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p><\/p><p><strong>JOB AVAILABILITY<\/strong>&nbsp;&nbsp;<\/p><p><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><br><br><p><strong>Physical and Cognitive Requirements:&nbsp;<\/strong><br>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br><strong>Equal Opportunity Statement:<\/strong><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><strong>Reasonable Accommodation Statement:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><strong>Artificial Intelligence (AI):<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p><\/p><p><strong>Work Authorization:<\/strong><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered.<\/p><p><\/p><p><strong>For further information on available work provinces and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><p><\/p><p><strong>Exigences physiques et cognitives<br><\/strong><br>L\u2019employ\u00e9 doit r\u00e9guli\u00e8rement utiliser un ordinateur, un clavier, un t\u00e9l\u00e9phone ou un casque d\u2019\u00e9coute, ainsi que d\u2019autres \u00e9quipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est g\u00e9n\u00e9ralement de nature s\u00e9dentaire.<br><\/p><p><strong>D\u00e9claration d'\u00e9galit\u00e9 des chances <br><\/strong><\/p><p>Concentrix s'engage en faveur de l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi et ne fait aucune discrimination fond\u00e9e sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyennet\u00e9, la croyance, le sexe, l'orientation sexuelle, l'identit\u00e9 ou l'expression de genre, l'\u00e2ge, l'\u00e9tat civil ou familial, le handicap, ou toute autre cat\u00e9gorie prot\u00e9g\u00e9e par la l\u00e9gislation provinciale sur les droits de la personne.<br><\/p><p>&nbsp;<strong>D\u00e9claration d'am\u00e9nagement raisonnable<br><\/strong><\/p><p>Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage \u00e0 offrir un processus de recrutement inclusif.&nbsp;Si vous avez besoin d'un am\u00e9nagement raisonnable pour participer \u00e0 n'importe quelle \u00e9tape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent \u00eatre faites en contactant <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\">app.acco@concentrix.com<\/a>.&nbsp; Toutes les informations seront trait\u00e9es de mani\u00e8re confidentielle et utilis\u00e9es uniquement pour faciliter votre participation au processus de recrutement.<br><\/p><p><strong>Intelligence artificielle (IA)<br><\/strong><\/p><p>Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et\/ou \u00e0 l'\u00e9valuation des candidats. Ces outils pourraient \u00eatre utilis\u00e9s pour \u00e9valuer les CV, les candidatures et d'autres documents soumis afin de nous aider \u00e0 identifier les meilleurs candidats pour le poste. <br><\/p><p><strong>Autorisation de travail<br><\/strong><\/p><p>Seuls les candidats qualifi\u00e9s l\u00e9galement autoris\u00e9s \u00e0 travailler au Canada seront consid\u00e9r\u00e9s. <strong><br><br>Pour plus d'informations sur les provinces de travail disponibles et l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi en tant que candidat, veuillez cliquer <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong>ICI<\/strong><\/a><strong>.<\/strong><\/p><\/p>\",\"ats_external_id\":\"CA-req-a0258a52a720c908\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-09-02T17:26:16.162Z\",\"created_at\":\"2026-08-26T19:42:47.541Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/VVH72SK08Y4N3K0Q8MH887J8P0R2XPHA\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/VVH72SK08Y4N3K0Q8MH887J8P0R2XPHA\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null},{\"id\":\"857\",\"campaign_id\":\"24721\",\"campaign_title\":\"Sr. Manager, Facility Management R1757470\",\"campaign_type\":\"job_application\",\"job_title\":\"Facilities Senior Manager\",\"street\":\"PHL Quezon City - CyberOne Eastwood\",\"address\":\"PHL Quezon City - CyberOne Eastwood\",\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1110\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Sr. Manager, Facility Management, will be responsible for overseeing all aspects of facility management, including maintenance, safety, security, and environmental compliance. Your role will be critical in ensuring that our facilities are well-maintained, cost-effective, and conducive to a productive work environment. This position requires strong leadership, strategic planning, and operational expertise.\",\"long_description\":\"<ul><li>Manage the day-to-day operations of all company facilities, ensuring they are safe, clean, and well maintained<\/li><li>Implement efficient facility management processes and best practices.<span>\u00a0<\/span><\/li><li>Lead and mentor a team of facility management professionals, providing guidance and support in their roles<\/li><li>Promote a culture of excellence, safety, and teamwork within the department<\/li><li>Develop and manage the facility management budget, including cost control measures and expenditure tracking<\/li><li>Identify cost-saving opportunities while maintaining facility standards<\/li><li>Collaborate with external vendors and contractors to ensure the timely completion of maintenance and repair projects<\/li><li>Negotiate contracts and agreements to secure cost-effective services<\/li><li>Oversee safety protocols and compliance with regulations, including emergency preparedness and environmental sustainability<\/li><li>Conduct regular safety inspections and ensure corrective actions are taken as needed<\/li><li>Plan and execute facility improvement projects, renovations, and expansions as required<\/li><li>Coordinate project teams and monitor project progress<\/li><li>Maintain an accurate inventor of facility assets and equipment<\/li><li>Develop and implement asset maintenance plans to extend equipment lifespan.<span>\u00a0<\/span><\/li><li>Communicate with internal departments and stakeholders to understand their facility needs and address concerns<\/li><li>Provide regular updates on facility performance and projects<span>\u00a0<\/span><\/li><\/ul>\",\"ats_external_id\":\"R1757470\",\"location\":\"Quezon City, National Capital Region (Manila)\",\"job_type\":\"full_time\",\"salary\":\"2708333.33\",\"salary_type\":\"annually\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-08-26T18:12:23.747+08:00\",\"created_at\":\"2026-08-26T18:09:13.633+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDcyMQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---CyberOne-Eastwood\/Facilities-Senior-Manager_R1757470-1\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Facility Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"740544c0a47f01dcb583aa76c10ff437\",\"descriptor\":\"Concentrix Daksh Services Philippines Corporation\",\"reference_id\":\"IDAKS\",\"organization_reference_id\":\"IDAKS\"},\"location\":{\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1110\",\"primary_location\":{\"id\":\"PH-QUE-EASTW-Y2\",\"wid\":\"b67da9176e3d1062f9e4451ac3bbc370\",\"descriptor\":\"PHL Quezon City - CyberOne Eastwood\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"claireantoinette.kamdon@concentrix.com\"},\"first_name\":\"Kamdon, Claire Antoinette\"},\"categories\":[{\"descriptor\":\"CF Facility Management\"}],\"recruiters\":[{\"id\":\"100722319\",\"wid\":\"60219339f7a01064a5a239aff76cf7db\",\"descriptor\":\"Claire Antoinette Kamdon (100722319)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1100\",\"descriptor\":\"Sr. Manager, Facility Management\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384624\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---CyberOne-Eastwood\/Facilities-Senior-Manager_R1757470-1\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---CyberOne-Eastwood\/Facilities-Senior-Manager_R1757470-1\/apply\",\"job_requisition_id\":\"R1757470\"}],\"organizations\":[{\"wid\":\"f9af6d72609801833fc9c56f4d0631be\",\"descriptor\":\"W0111 - Opexother - CRMRESO\",\"reference_id\":\"CRMRESO\",\"custom_reference_id\":\"CRMRESO\",\"company_reference_id\":null},{\"wid\":\"f9af6d726098015b0805e9133c0622bb\",\"descriptor\":\"(REGION) ADMINISTRATION \/ FACILITIES\",\"reference_id\":\"REGFACILITYLEAD\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"740544c0a47f01dcb583aa76c10ff437\",\"descriptor\":\"Concentrix Daksh Services Philippines Corporation\",\"reference_id\":\"IDAKS\",\"custom_reference_id\":null,\"company_reference_id\":\"IDAKS\"},{\"wid\":\"b67da9176e3d106324de7d329ac3326f\",\"descriptor\":\"Z031 Asset Planning & Site Admin\",\"reference_id\":\"Z031\",\"custom_reference_id\":\"Z031\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"julius.sevilla@concentrix.com\"},\"first_name\":\"Julius Sevilla (723476)\"},\"category_groups\":[{\"id\":\"CF Real Estate Group\",\"wid\":\"0227dc387a090168e2016b2ced6529e8\",\"descriptor\":\"Real Estate Group\"}],\"job_requisition\":{\"id\":\"R1757470\",\"wid\":\"cf075357a1961027ef3252da1b420000\",\"descriptor\":\"Facilities Senior Manager\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_7\",\"wid\":\"0227dc387a0901601ddf81d4e0652a34\",\"descriptor\":\"Grade 7\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<ul><li>Bachelor\u2019s Degree in related field from a four-year college or university with 10&#43; Years of Experience (with 2-4 years of Progressive Mgmt. experience) preferred.<span>\u00a0<\/span><\/li><li>Demonstrated ability to comprehend, analyze, and interpret.<\/li><li>Solid understanding of the organization&#39;s business operations and industry.<\/li><li>Demonstrates business acumen.<span>\u00a0<\/span><\/li><li>Demonstrated ability to foster customer service disposition and sense of professionalism for self and team.<\/li><li>Excellent attention to detail.<\/li><li>Demonstrated ability to take initiative and ownership with focus on continuous improvement.<\/li><li>Demonstrated ability to mentor, coach and provide direction to a team of employees.<\/li><li>Proven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment.<\/li><li>Advanced<span>\u00a0 <\/span>Microsoft Office skills.<\/li><li>Excellent communication skills, both written and verbal.<\/li><li>Ability to effectively present information to internal and external associates.<\/li><\/ul>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"858\",\"campaign_id\":\"24718\",\"campaign_title\":\"Sr. Quality Evaluator R1756507\",\"campaign_type\":\"job_application\",\"job_title\":\"SR Quality Evaluator\",\"street\":\"PHL Manila - San Lazaro Tourism & Business Park Vertex One Bldg\",\"address\":\"PHL Manila - San Lazaro Tourism & Business Park Vertex One Bldg\",\"city\":\"Santa Cruz\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1014\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and\/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.\",\"long_description\":\"<ul><li>Monitors, evaluates and \/ or audits a sampling of inbound and\/or outbound calls and other contact methods including chat and email<\/li><li>Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)<\/li><li>Participate in calibration sessions\/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices<\/li><li>Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes<\/li><li>Maintain strong program knowledge base; basic understanding of client products, services and\/or program strategies<\/li><li>Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)<\/li><li>Contribute to maintaining forms and legends documents<\/li><li>Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals<\/li><\/ul>\",\"ats_external_id\":\"R1756507\",\"location\":\"Santa Cruz, National Capital Region (Manila)\",\"job_type\":\"full_time\",\"salary\":\"27332.5\",\"salary_type\":\"monthly\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-09-01T18:04:43.709+08:00\",\"created_at\":\"2026-08-26T18:09:12.863+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDcxOA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Manila---San-Lazaro\/SR-Quality-Evaluator_R1756507\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Quality\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Santa Cruz\",\"state\":\"National Capital Region (Manila)\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1014\",\"primary_location\":{\"id\":\"PH-STA-YUSEC-Y0\",\"wid\":\"b67da9176e3d1062f9e3b8c39adec293\",\"descriptor\":\"PHL Manila - San Lazaro Tourism & Business Park Vertex One Bldg\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"Carolyn.Ranay@concentrix.com\"},\"first_name\":\"Ranay, Carolyn\"},\"categories\":[{\"descriptor\":\"CF Quality\"}],\"recruiters\":[{\"id\":\"209900\",\"wid\":\"9f196ba80a8701d823bf1ca305190bae\",\"descriptor\":\"Carolyn Ranay (209900)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1618\",\"descriptor\":\"Sr. Quality Evaluator\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385203\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Manila---San-Lazaro\/SR-Quality-Evaluator_R1756507\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Manila---San-Lazaro\/SR-Quality-Evaluator_R1756507\/apply\",\"job_requisition_id\":\"R1756507\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"c4d139685d17101235065c0aa3e90000\",\"descriptor\":\"10245 - Allstate - 980001449\",\"reference_id\":\"980001449\",\"custom_reference_id\":\"980001449\",\"company_reference_id\":null},{\"wid\":\"f70c8d6e9cd3101632e1767c78060000\",\"descriptor\":\"W0ZJE8 ALLSTATE Unlicensed_CS_IBV_T1\",\"reference_id\":\"W0ZJE8\",\"custom_reference_id\":\"W0ZJE8\",\"company_reference_id\":null},{\"wid\":\"f9af6d7260980139e3065a123c0616ba\",\"descriptor\":\"COGS (SITE) Training Agent Direct\",\"reference_id\":\"TRAINAGENT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"eugenio.paming@concentrix.com\"},\"first_name\":\"Eugene Paming (103518216)\"},\"category_groups\":[{\"id\":\"CF Training_Quality Group\",\"wid\":\"0227dc387a09017ceaef53bded65e5ef\",\"descriptor\":\"Training & Quality Group\"}],\"job_requisition\":{\"id\":\"R1756507\",\"wid\":\"cf075357a1961027ef42131955660000\",\"descriptor\":\"SR Quality Evaluator\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_10\",\"wid\":\"0227dc387a09013940c6f923e165de36\",\"descriptor\":\"Grade 10\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<ul><li>Associates Degree in related field from a four-year college or university with 3-5 years of experience preferred.<\/li><li>Strong attention to detail.<\/li><li>Self-starter, sense of urgency and works well under pressure.<\/li><li>Demonstrated ability to multi-task and meet timelines o deliverables.<\/li><li>Proficient in Microsoft Office.<\/li><li>Strong communication skills, both written and verbal.<\/li><\/ul>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"859\",\"campaign_id\":\"24711\",\"campaign_title\":\"People Solutions Generalist II R1755940\",\"campaign_type\":\"job_application\",\"job_title\":\"People Solutions Generalist II\",\"street\":\"THA Chiang Mai - Airport Business Park\",\"address\":\"THA Chiang Mai - Airport Business Park\",\"city\":null,\"state\":\"Chiang Mai\",\"postal_code\":\"50100\",\"region\":null,\"country\":\"Thailand\",\"short_description\":\"The Senior People Solutions Supervisor serves as a strategic HR partner to operational leaders, supporting a fast-paced BPO environment by driving employee engagement, employee relations, performance management, talent initiatives, and HR compliance. This role partners closely with Operations, Recruitment, Training, Workforce Management, and other business stakeholders to deliver people solutions that support business goals while enhancing the employee experience.\",\"long_description\":\"<p><b>Location:<\/b><span>\u00a0<\/span>Airport Business Park (Onsite)<\/p><p><\/p><p><b>Key responsibilities<\/b><\/p><ul><li><p>Act as the primary HR partner for business leaders and employees across assigned accounts and support functions<\/p><\/li><li><p>Provide coaching and consultation to managers on employee relations matters, performance management, disciplinary actions, attendance concerns, workplace investigations, and policy interpretation<\/p><\/li><li><p>Manage employee concerns and grievances in a timely, fair, and compliant manner while promoting a positive employee experience<\/p><\/li><li><p>Partner with Operations leaders to improve employee engagement, retention, attendance, productivity, and overall workforce health<\/p><\/li><li><p>Support performance management initiatives, including performance reviews, coaching plans, corrective actions, and employee development discussions<\/p><\/li><li><p>Partner with managers to identify and develop high-potential employees and succession planning opportunities<\/p><\/li><li><p>Lead employee engagement activities, recognition programs, and site-level initiatives that strengthen company culture and employee satisfaction<\/p><\/li><li><p>Ensure compliance with Thai labor laws, company policies, and internal HR procedures<\/p><\/li><li><p>Monitor and analyze key HR metrics including attrition, absenteeism, employee engagement, disciplinary trends, and workforce demographics<\/p><\/li><li><p>Collaborate with Talent Acquisition teams to support business growth and workforce planning initiatives<\/p><\/li><\/ul><p><\/p><p><b>Qualificaiton:<\/b><\/p><ul><li><p>Fluency in Thai and English (minimum B2 level), both written and verbal<\/p><\/li><li><p>Bachelor&#39;s Degree in Human Resources, Business Administration or a related field<\/p><\/li><li><p>Minimum 4-6 years of progressive HR experience, preferably within a BPO, Contact Center, Shared Services, or fast-paced service environment<\/p><\/li><li><p>Strong knowledge of Thai labor laws, employee relations, and HR best practices<\/p><\/li><li><p>Proven experience partnering with operational leaders and managing employee relations cases<\/p><\/li><\/ul><ul><li><p>Strong analytical and problem-solving skills with the ability to interpret HR data and provide business recommendations<\/p><\/li><li><p>Proficiency in Microsoft Office applications, particularly Excel and PowerPoint<\/p><\/li><li><p>Excellent presentation, communication, stakeholder management, and influencing skills<\/p><\/li><li><p>Demonstrated ability to manage multiple priorities and work effectively under pressure in a fast-paced environment<\/p><\/li><li><p>Strong attention to detail and commitment to maintaining confidentiality<\/p><\/li><\/ul>\",\"ats_external_id\":\"R1755940\",\"location\":\"Chiang Mai\",\"job_type\":\"full_time\",\"salary\":\"70000\",\"salary_type\":\"monthly\",\"salary_currency\":\"THB\",\"updated_at\":\"2026-08-30T16:03:29.473+08:00\",\"created_at\":\"2026-08-26T16:05:46.320+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDcxMQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/THA-Chiang-Mai---Airport-Business-Park\/People-Solutions-Generalist-II_R1755940\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"People Solutions Generalist\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"740544c0a47f013e7bd01477c10f9d39\",\"descriptor\":\"Concentrix Services (Thailand) Co., Ltd.\",\"reference_id\":\"CNSTH\",\"organization_reference_id\":\"CNSTH\"},\"location\":{\"city\":null,\"state\":\"Chiang Mai\",\"country\":{\"wid\":\"873d0f604e3b458c990cb4d83a5c0f14\",\"iso2\":\"TH\",\"iso3\":\"THA\",\"descriptor\":\"Thailand\",\"iso_numeric\":\"764\"},\"postal_code\":\"50100\",\"primary_location\":{\"id\":\"TH-CHI-CLIEN-01\",\"wid\":\"17441321a52e10239748b225754f0000\",\"descriptor\":\"THA Chiang Mai - Airport Business Park\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"avassada.nimiwattana1@concentrix.com\"},\"first_name\":\"Nimiwattana, Avassada\"},\"categories\":[{\"descriptor\":\"CF People Solutions Generalist\"}],\"recruiters\":[{\"id\":\"102893591\",\"wid\":\"0f562a0ad475100d1d147f1a7b040000\",\"descriptor\":\"Avassada Nimiwattana (102893591)\"},{\"id\":\"103272655\",\"wid\":\"19314b0911e7100501642613575b0000\",\"descriptor\":\"Jackrapan Tiratanyapat (103272655)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0878\",\"descriptor\":\"People Solutions Generalist II\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385063\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/THA-Chiang-Mai---Airport-Business-Park\/People-Solutions-Generalist-II_R1755940\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/THA-Chiang-Mai---Airport-Business-Park\/People-Solutions-Generalist-II_R1755940\/apply\",\"job_requisition_id\":\"R1755940\"}],\"organizations\":[{\"wid\":\"f9af6d72609801444c36e5193c0699be\",\"descriptor\":\"(SITE) HR GENERALISTS\",\"reference_id\":\"HRGENERALIST\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"740544c0a47f013e7bd01477c10f9d39\",\"descriptor\":\"Concentrix Services (Thailand) Co., Ltd.\",\"reference_id\":\"CNSTH\",\"custom_reference_id\":null,\"company_reference_id\":\"CNSTH\"},{\"wid\":\"695cc77b6776101570be1217effd0000\",\"descriptor\":\"W0ZVC5 Site_Cso\",\"reference_id\":\"W0ZVC5\",\"custom_reference_id\":\"W0ZVC5\",\"company_reference_id\":null},{\"wid\":\"7eec3c9b8e2110156e9cc896e1b00000\",\"descriptor\":\"23126 - Opexother - SITECSO\",\"reference_id\":\"SITECSO\",\"custom_reference_id\":\"SITECSO\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"kritsadakorn.noppasri@concentrix.com\"},\"first_name\":\"Kritsadakorn Noppasri (103212526)\"},\"category_groups\":[{\"id\":\"CF People Solutions Group\",\"wid\":\"0227dc387a09013df045540ced65dfe6\",\"descriptor\":\"People Solutions Group\"}],\"job_requisition\":{\"id\":\"R1755940\",\"wid\":\"1605731fe27c1027e4d7b20c245a0000\",\"descriptor\":\"People Solutions Generalist II\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_9B\",\"wid\":\"0227dc387a0901c8993ae213e1653536\",\"descriptor\":\"Grade 9B\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"860\",\"campaign_id\":\"24709\",\"campaign_title\":\"Operations Manager I R1758879\",\"campaign_type\":\"job_application\",\"job_title\":\"operations Manager\",\"street\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\",\"address\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\",\"city\":\"Mumbai\",\"state\":\"Mah\u0101r\u0101shtra\",\"postal_code\":\"400064\",\"region\":null,\"country\":\"India\",\"short_description\":\"The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.\",\"long_description\":\"<p><span>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.<\/span><\/p><div><p><\/p><p><b><span>Role and Key responsibilities:<\/span><\/b><\/p><p><\/p><\/div><div><p><span>\u00b7 Maintain and grow revenue of program, responsible for profitability including revenue, margins, billing, seat utilization, and retention<\/span><\/p><\/div><div><p><span>\u00b7 Ensure program has proficient training, staff development, and effective employee relation\/recognition programs<\/span><\/p><\/div><div><p><span>\u00b7 Select, train, develop, and manage performance of direct reports and their associates, including planning and assigning work for staff in accordance with the organization\u2019s policies and applicable legal requirements<\/span><\/p><\/div><div><p><span>\u00b7 Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance standards<\/span><\/p><\/div><div><p><span>\u00b7 Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed<\/span><\/p><\/div><div><p><span>\u00b7 Ensure that the operations are compliant with active contracts<\/span><\/p><\/div><div><p><span>\u00b7 Oversee client relationships; facilitate open communications, understand client perspectives\/expectations, and monitor client satisfaction<\/span><\/p><\/div><div><p><span>\u00b7 Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support<\/span><\/p><\/div><div><p><span>\u00b7 Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner<\/span><\/p><\/div><div><p><span>\u00b7 Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement<\/span><\/p><\/div><div><p><span>\u00b7 Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and adjust meet changing requirements<\/span><\/p><\/div><div><p><span>\u00b7 Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities<\/span><\/p><\/div><div><p><span>\u00b7 Host\/ Attend Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed, hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events.<\/span><\/p><\/div><div><p><\/p><p><b><span>Key skills and knowledge:<\/span><\/b><\/p><\/div><p><\/p><div><p><span>\u00b7 Graduate with more than 6&#43; years of experience (with 4&#43; years of People Management Experience in contact center) Hospital Operations experience preferred<\/span><\/p><\/div><div><p><span>\u00b7 Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates<\/span><\/p><\/div><div><p><span>\u00b7 Demonstrated ability to analyse and improve work processes; establish a course of action for self and others to accomplish specific goals<\/span><\/p><\/div><div><p><span>\u00b7 Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback<\/span><\/p><\/div><div><p><span>\u00b7 Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs<\/span><\/p><\/div><div><p><span>\u00b7 Work well under pressure and follow through on items to completion while maintaining professional demeanour<\/span><\/p><\/div><div><p><span>\u00b7 Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment<\/span><\/p><\/div><div><p><span>\u00b7 Demonstrated ability to mentor, coach and provide direction to team members<\/span><\/p><\/div><div><p><span>\u00b7 Demonstrated ability to take initiative and ownership with focus on continuous improvement<\/span><\/p><\/div><div><p><span>\u00b7 Demonstrated ability to foster customer service disposition and sense of professionalism for self and team<\/span><\/p><\/div><div><p><span>\u00b7 Willingness to work in evening shifts<\/span><\/p><\/div><div><p><\/p><p><b><span>Educational Qualification<\/span><\/b><span>: Graduate<\/span><\/p><\/div><p><\/p><p><b><u><span>Disclaimers:-<\/span><\/u><\/b><\/p><p><span>\u00a0<\/span><\/p><p><span>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0<\/span><span>The above statements are intended\u00a0to\u00a0describe the general nature and level of work\u00a0being performed by people assigned\u00a0to\u00a0this job. They are not intended\u00a0to\u00a0be\u00a0an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/span><\/p><p><span>\u00a0<\/span><\/p><p><span>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0<\/span><span>&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.&#39;<\/span><\/p><p><span>\u00a0<\/span><\/p>\",\"ats_external_id\":\"R1758879\",\"location\":\"Mumbai, Mah\u0101r\u0101shtra\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-26T16:06:44.355+08:00\",\"created_at\":\"2026-08-26T16:05:42.669+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDcwOQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Malad-West-Paradigm-Towers-Mindspace\/operations-Manager_R1758879\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Mumbai\",\"state\":\"Mah\u0101r\u0101shtra\",\"country\":{\"wid\":\"c4f78be1a8f14da0ab49ce1162348a5e\",\"iso2\":\"IN\",\"iso3\":\"IND\",\"descriptor\":\"India\",\"iso_numeric\":\"356\"},\"postal_code\":\"400064\",\"primary_location\":{\"id\":\"IN-MUM-PARAD-01\",\"wid\":\"302323f251c20109e6ee8a50b80b8725\",\"descriptor\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"muznabeen.fathima@concentrix.com\"},\"first_name\":\"Fathima, Muznabeen\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"103038262\",\"wid\":\"0f4457f385fe10189f4925bf97320000\",\"descriptor\":\"Muznabeen Fathima (103038262)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JC0604\",\"descriptor\":\"Operations Manager I\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384578\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Malad-West-Paradigm-Towers-Mindspace\/operations-Manager_R1758879\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Malad-West-Paradigm-Towers-Mindspace\/operations-Manager_R1758879\/apply\",\"job_requisition_id\":\"R1758879\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"pallavi.khandelwal@concentrix.com\"},\"first_name\":\"Pallavi Khandelwal (159956)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1758879\",\"wid\":\"b24e98bc65511027e51e150a5d550000\",\"descriptor\":\"operations Manager\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_8A\",\"wid\":\"0227dc387a0901a4dc9568e6e065fa34\",\"descriptor\":\"Grade 8A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"861\",\"campaign_id\":\"24707\",\"campaign_title\":\"Team Leader, Operations R1758881\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader\",\"street\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\",\"address\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\",\"city\":\"Mumbai\",\"state\":\"Mah\u0101r\u0101shtra\",\"postal_code\":\"400064\",\"region\":null,\"country\":\"India\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<div><p><span>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.<\/span><\/p><\/div><div><p><\/p><p><span>The Team Lead will oversee a team of contact center agents handling patient inquiries, appointment scheduling, insurance verification, and triage support. This role is responsible for team performance, ensuring strict adherence to healthcare regulations, maintaining quality standards and fostering an empathetic, patient-first culture.<\/span><\/p><\/div><div><p><\/p><p><b><span>Role and Key Responsibilities:<\/span><\/b><\/p><p><\/p><\/div><div><p><span>\u00b7 Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/span><\/p><\/div><div><p><span>\u00b7 Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly target<\/span><\/p><\/div><div><p><span>\u00b7 Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/span><\/p><\/div><div><p><span>\u00b7 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/span><\/p><\/div><div><p><span>\u00b7 Communicate expectations to employees and provide timely updates<\/span><\/p><\/div><div><p><span>\u00b7 Provide subject matter expertise in handling escalated customer calls as needed<\/span><\/p><\/div><div><p><span>\u00b7 Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/span><\/p><\/div><div><p><span>\u00b7 Stay current on internal work processes, policies and procedures. Attend required manager development training<\/span><\/p><\/div><div><p><span>\u00b7 Promote the Concentrix values through both behaviour and attitude, including being an advocate for team members<\/span><\/p><\/div><div><p><\/p><p><b><span>Candidate Profile :<\/span><\/b><\/p><p><\/p><\/div><div><p><span>\u00b7 Associate&#39;s degree in related field (hospital\/healthcare) with two to four years of relevant experience preferred<\/span><\/p><\/div><div><p><span>\u00b7 Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/span><\/p><\/div><div><p><span>\u00b7 An empathetic, operationally sharp contact centre supervisor exceling at balancing fast-paced metric management (AHT, FCR, Service Level, Appointment booking, Conversion etc.) with strict compliance, patient privacy and compassionate service delivery.<\/span><\/p><\/div><div><p><span>\u00b7 Work well under pressure and follow through on items to completion<\/span><\/p><\/div><div><p><span>\u00b7 Act as the primary point of contact for complex patient queries, high-priority grievances, or urgent medical scheduling escalations and Doctors\/Hospital<\/span><\/p><\/div><div><p><span>\u00b7 Strong communication skills, both written and verbal<\/span><\/p><\/div><div><p><span>\u00b7 Strong emotional intelligence and crisis communication skills,<\/span><\/p><\/div><div><p><span>\u00b7 Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/span><\/p><\/div><div><p><span>\u00b7 Ability to mentor, coach and provide direction to a team of employees<\/span><\/p><\/div><div><p><span>\u00b7 Willingness to work a flexible schedule basis 24\/7 shifts<\/span><\/p><\/div><div><p><\/p><p><b><span>Educational Qualification<\/span><\/b><span>: Graduate<\/span><\/p><\/div><p><\/p><p><b><u><span>Disclaimers:-<\/span><\/u><\/b><\/p><p><span>\u00a0<\/span><\/p><p><span>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0<\/span><span>The above statements are intended\u00a0to\u00a0describe the general nature and level of work\u00a0being performed by people assigned\u00a0to\u00a0this job. They are not intended\u00a0to\u00a0be\u00a0an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/span><\/p><p><span>\u00a0<\/span><\/p><p><span>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0<\/span><span>&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.&#39;<\/span><\/p>\",\"ats_external_id\":\"R1758881\",\"location\":\"Mumbai, Mah\u0101r\u0101shtra\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-26T16:06:44.335+08:00\",\"created_at\":\"2026-08-26T16:05:42.355+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDcwNw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Malad-West-Paradigm-Towers-Mindspace\/Team-Leader_R1758881\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Mumbai\",\"state\":\"Mah\u0101r\u0101shtra\",\"country\":{\"wid\":\"c4f78be1a8f14da0ab49ce1162348a5e\",\"iso2\":\"IN\",\"iso3\":\"IND\",\"descriptor\":\"India\",\"iso_numeric\":\"356\"},\"postal_code\":\"400064\",\"primary_location\":{\"id\":\"IN-MUM-PARAD-01\",\"wid\":\"302323f251c20109e6ee8a50b80b8725\",\"descriptor\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"pynskhemlang.lamare@concentrix.com\"},\"first_name\":\"Lamare, Pynskhemlang\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101936783\",\"wid\":\"0bbbbb1a715e010939c71c4d4d160000\",\"descriptor\":\"Pynskhemlang Lamare (101936783)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JC0629\",\"descriptor\":\"Team Leader, Operations\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384614\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Malad-West-Paradigm-Towers-Mindspace\/Team-Leader_R1758881\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Malad-West-Paradigm-Towers-Mindspace\/Team-Leader_R1758881\/apply\",\"job_requisition_id\":\"R1758881\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"pallavi.khandelwal@concentrix.com\"},\"first_name\":\"Pallavi Khandelwal (159956)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1758881\",\"wid\":\"217cb853583b1027e542a3ede4dc0000\",\"descriptor\":\"Team Leader\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"862\",\"campaign_id\":\"24694\",\"campaign_title\":\"Associate, Renewal Sales R1757885\",\"campaign_type\":\"job_application\",\"job_title\":\"Associate, Renewals Sales - Trilingual\",\"street\":\"CRI San Jose\",\"address\":\"CRI San Jose\",\"city\":\"San Jose\",\"state\":\"San Jose\",\"postal_code\":null,\"region\":null,\"country\":\"Costa Rica\",\"short_description\":\"The Associate Sales Representative is responsible for demonstrating the value and benefits of our client\u2019s products or services through customer engagement, with a primary focus on selling and\/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.\",\"long_description\":\"<p><span><span><b>You will:<\/b><\/span><\/span><\/p><ul><li><span><span>Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals\/services, may offer up- sell opportunities<\/span><\/span><\/li><li><span><span>Provide accurate weekly\/ monthly\/ quarterly sales forecast<\/span><\/span><\/li><li><span><span>Mastery of product knowledge and technical understanding of services to assess client requirements<\/span><\/span><\/li><li><span><span>Initiate steps to help customer concerns\/roadblocks prohibiting satisfaction or product usage<\/span><\/span><\/li><li><span><span>Manage external competitive pressures and handle objections to retain customers or win new customers<\/span><\/span><\/li><li><span><span>Manage high volume of customer contacts through phone and email each day \u2013 majority of communication is outbound<\/span><\/span><\/li><li><span><span>Work with your team and management to provide a professional experience during all interactions with customers and prospects<\/span><\/span><\/li><li><span><span>Maintain the customer management system (CRM) to ensure all relevant data is captured<\/span><\/span><\/li><li><span><span>Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts<\/span><\/span><\/li><li><span><span>Work with a team and report directly to a Sales Manager<\/span><\/span><\/li><\/ul><p><span><span><b>You have:<\/b><\/span><\/span><\/p><ul><li><span><span>1.5&#43; years of experience working in a customer service or sales capacity<\/span><\/span><\/li><li>Availability to work in a hybird modality<\/li><li><span><span>Highschool diploma, mandatory<\/span><\/span><\/li><li><span><span>Experience working with Salesforce.com or similar CRM<\/span><\/span><\/li><li><span><span>Minimum B2 English level\u00a0and B2 Portuguese<\/span><\/span><\/li><li><span><span>Prior success in achievement of personal and team sales quota\/goals<\/span><\/span><\/li><li><span><span>Experience in high-volume calling<\/span><\/span><\/li><li><span><span>Experience learning new technology and data<\/span><\/span><\/li><li><span><span>Problem solving skills<\/span><\/span><\/li><li><span><span>Excellent knowledge of MS Office programs<\/span><\/span><\/li><li><span><span>Experience or willingness to work from home\u00a0<\/span><\/span><\/li><\/ul>\",\"ats_external_id\":\"R1757885\",\"location\":\"San Jose, San Jose\",\"job_type\":\"full_time\",\"salary\":\"708333.33\",\"salary_type\":\"monthly\",\"salary_currency\":\"CRC\",\"updated_at\":\"2026-08-26T08:09:51.936+08:00\",\"created_at\":\"2026-08-26T08:05:23.559+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDY5NA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Costa-Rica--San-Jose\/Associate--Renewals-Sales---Trilingual_R1757885\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"740544c0a47f01678895ab76c10ffb37\",\"descriptor\":\"Concentrix Costa Rica SA (CR)\",\"reference_id\":\"CCRI\",\"organization_reference_id\":\"CCRI\"},\"location\":{\"city\":\"San Jose\",\"state\":\"San Jose\",\"country\":{\"wid\":\"99abe7e6bb3f4c108aebebf01a369ec5\",\"iso2\":\"CR\",\"iso3\":\"CRI\",\"descriptor\":\"Costa Rica\",\"iso_numeric\":\"188\"},\"postal_code\":null,\"primary_location\":{\"id\":\"CR-SAN-RHORM-Y0\",\"wid\":\"b67da9176e3d1062f9dc26cb2c4ebb3e\",\"descriptor\":\"CRI San Jose\"}},\"languages\":[\"Spanish\",\"Brazilian Portuguese\",\"English\"],\"recruiter\":{\"email\":{\"address\":\"jose.amaya1@concentrix.com\"},\"first_name\":\"Amaya Andrade, Jose Yeimer\"},\"categories\":[{\"descriptor\":\"CF B2B Sales\"}],\"recruiters\":[{\"id\":\"102221383\",\"wid\":\"ee6dbd2e12bb100a8c41f358705e0000\",\"descriptor\":\"Miriam Janet De Lizardi Medina (102221383)\"},{\"id\":\"102147520\",\"wid\":\"626bfea7325c1003c76f45aec8f40000\",\"descriptor\":\"Cris Perez Arroyo (102147520)\"},{\"id\":\"103184902\",\"wid\":\"de1349f50f5110289f581ac3d1f70000\",\"descriptor\":\"Mario Daza Moreno (103184902)\"},{\"id\":\"102324193\",\"wid\":\"a20278f9bcdc100fd2c99d7298f20000\",\"descriptor\":\"Ilay Herrera Carpio (102324193)\"},{\"id\":\"102600381\",\"wid\":\"da7d7d2449a2101031883175ece60000\",\"descriptor\":\"Yeimer Andrade (102600381)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"DSSI01RS\",\"descriptor\":\"Associate, Renewal Sales\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384576\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Costa-Rica--San-Jose\/Associate--Renewals-Sales---Trilingual_R1757885\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Costa-Rica--San-Jose\/Associate--Renewals-Sales---Trilingual_R1757885\/apply\",\"job_requisition_id\":\"R1757885\"}],\"organizations\":[{\"wid\":\"740544c0a47f01678895ab76c10ffb37\",\"descriptor\":\"Concentrix Costa Rica SA (CR)\",\"reference_id\":\"CCRI\",\"custom_reference_id\":null,\"company_reference_id\":\"CCRI\"},{\"wid\":\"2754ae3f3d761012ac89f73b51890000\",\"descriptor\":\"W0ZKYG Salesforce Tableau Latam\",\"reference_id\":\"W0ZKYG\",\"custom_reference_id\":\"W0ZKYG\",\"company_reference_id\":null},{\"wid\":\"9a6b6012945f10247d8427dcb5810000\",\"descriptor\":\"COGS (SITE) B2B Production Agent\",\"reference_id\":\"B2BPRDNAGENT\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"12ef4174465b1012ac4ab52bc22c0000\",\"descriptor\":\"11479 - Salesforce - 980003030\",\"reference_id\":\"980003030\",\"custom_reference_id\":\"980003030\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"dayanna.gutierrez@concentrix.com\"},\"first_name\":\"Dayanna Gutierrez Hernandez (578025)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1757885\",\"wid\":\"9a79ac1944bb10374139a8adb0480000\",\"descriptor\":\"Associate, Renewals Sales - Trilingual\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_10\",\"wid\":\"0227dc387a09013940c6f923e165de36\",\"descriptor\":\"Grade 10\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"863\",\"campaign_id\":\"24684\",\"campaign_title\":\"Software Engineer II (TCF) R1758762\",\"campaign_type\":\"job_application\",\"job_title\":\"Android sr.Dev\",\"street\":\"IND Hyderabad Raidurg Village B7 South Tower, Serilingampally Mandal Divya Sree Orion\",\"address\":\"IND Hyderabad Raidurg Village B7 South Tower, Serilingampally Mandal Divya Sree Orion\",\"city\":\"Hyderabad\",\"state\":\"Telang\u0101na\",\"postal_code\":\"500032\",\"region\":null,\"country\":\"India\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>The ideal candidate has proven experience building scalable Android applications using Kotlin and modern Android architecture, with strong debugging, testing, CI\/CD, security, and mentoring skills. Experience delivering enterprise mobile applications and AI-assisted development is highly desirable.<\/p><p><br \/><b>Job Summary<\/b><br \/>We are looking for an experienced Senior Android Developer to design, develop, and maintain enterprise-grade Android applications. The ideal candidate has strong expertise in Kotlin, Android SDK, modern mobile architecture, REST APIs, testing, and CI\/CD, and can mentor junior engineers while delivering high-quality software.<\/p><p><br \/><b>Required Technical Skills<\/b><br \/>\u2022 Kotlin (Expert), Java (Good understanding)<br \/>\u2022 Android SDK, Jetpack, Android Studio<br \/>\u2022 Jetpack Compose, XML UI<br \/>\u2022 MVVM, Clean Architecture, Dependency Injection (Hilt\/Dagger)<br \/>\u2022 Coroutines, Flow<br \/>\u2022 Room, SQLite, DataStore<br \/>\u2022 Retrofit, OkHttp, REST APIs, JSON, GraphQL (preferred)<br \/>\u2022 Firebase services (Analytics, Crashlytics, FCM)<br \/>\u2022 OAuth 2.0, JWT, Keystore, Biometric Authentication<br \/>\u2022 Git, GitHub\/GitLab\/Bitbucket<br \/>\u2022 Gradle<br \/>\u2022 JUnit, Espresso, Mockito<br \/>\u2022 GitHub Actions, Jenkins, GitLab CI, Fastlane<\/p><p><br \/><b>Preferred Skills<\/b><br \/>\u2022 Google Maps, CameraX, WorkManager<br \/>\u2022 Push Notifications<br \/>\u2022 Offline-first application design<br \/>\u2022 Accessibility best practices<br \/>\u2022 Performance profiling and optimization<br \/>\u2022 Experience with AWS or Azure backend integrations<br \/>\u00a0<\/p><p><b>AI &amp; GenAI Skills (Preferred)<\/b><br \/>\u2022 Experience using AI coding assistants such as GitHub Copilot.<br \/>\u2022 Integrating LLM-powered APIs into Android applications.<br \/>\u2022 Prompt engineering for development workflows.<br \/>\u2022 Building AI-enabled features such as chatbots, summarization, recommendations, and<span>\u00a0<\/span><\/p><p><\/p><p><b>Soft Skills<\/b><br \/>\u2022 Excellent communication<br \/>\u2022 Problem solving and analytical thinking<br \/>\u2022 Leadership and mentoring<br \/>\u2022 Cross-functional collaboration<br \/>\u2022 Agile\/Scrum experience<\/p>\",\"ats_external_id\":\"R1758762\",\"location\":\"Hyderabad, Telang\u0101na\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"INR\",\"updated_at\":\"2026-09-02T20:06:51.646+08:00\",\"created_at\":\"2026-08-26T02:04:06.022+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDY4NA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Hyderabad-Raidurg-Village-B7-South-Tower-Serilingampally-Mandal-Divya-Sree-Orion\/Android-srDev_R1758762\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Software Development\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"2ffb5dc89bc301077706db64f5d20000\",\"descriptor\":\"Concentrix Catalyst Technologies Private Limited\",\"reference_id\":\"PIN08\",\"organization_reference_id\":\"PIN08\"},\"location\":{\"city\":\"Hyderabad\",\"state\":\"Telang\u0101na\",\"country\":{\"wid\":\"c4f78be1a8f14da0ab49ce1162348a5e\",\"iso2\":\"IN\",\"iso3\":\"IND\",\"descriptor\":\"India\",\"iso_numeric\":\"356\"},\"postal_code\":\"500032\",\"primary_location\":{\"id\":\"IN-HYD-RAIDU-03\",\"wid\":\"8a88e957a11f010fb8c6297898970000\",\"descriptor\":\"IND Hyderabad Raidurg Village B7 South Tower, Serilingampally Mandal Divya Sree Orion\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"devipriyadarshini.immandi@concentrix.com\"},\"first_name\":\"Immandi, Devi Priya Darshini\"},\"categories\":[{\"descriptor\":\"CF Software Development\"}],\"recruiters\":[{\"id\":\"102173040\",\"wid\":\"1aea00ea158810105cbe5ac386ef0000\",\"descriptor\":\"Priya Darshini Immandi (102173040)\"},{\"id\":\"103257724\",\"wid\":\"2218d38725681000a193531528fb0000\",\"descriptor\":\"Boddula Vyshnavi (103257724)\"},{\"id\":\"103197898\",\"wid\":\"cc4547a4a084102c9415b86920270000\",\"descriptor\":\"Akhila Kunchala (103197898)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0435\",\"descriptor\":\"Software Engineer II (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385464\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Hyderabad-Raidurg-Village-B7-South-Tower-Serilingampally-Mandal-Divya-Sree-Orion\/Android-srDev_R1758762\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Hyderabad-Raidurg-Village-B7-South-Tower-Serilingampally-Mandal-Divya-Sree-Orion\/Android-srDev_R1758762\/apply\",\"job_requisition_id\":\"R1758762\"}],\"organizations\":[{\"wid\":\"0c7f87cda2e01021c41bd0ce7df30000\",\"descriptor\":\"T-Mobile: Offshore Strategic Bench\",\"reference_id\":\"T-Mobile: Offshore Strategic Bench_20250204_IND\",\"custom_reference_id\":\"T-Mobile: Offshore Strategic Bench_20250204_IND\",\"company_reference_id\":null},{\"wid\":\"30665b72e7e6101d3511d434f3b90000\",\"descriptor\":\"CAT-ITES\",\"reference_id\":\"CAT-ITES\",\"custom_reference_id\":\"CAT-ITES\",\"company_reference_id\":null},{\"wid\":\"7786e9d84c62100bef1d99be98f00000\",\"descriptor\":\"COGS (CORP) CAT Technology and Engineering SL\",\"reference_id\":\"CATTESTSTRATDIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"2ffb5dc89bc301077706db64f5d20000\",\"descriptor\":\"Concentrix Catalyst Technologies Private Limited\",\"reference_id\":\"PIN08\",\"custom_reference_id\":null,\"company_reference_id\":\"PIN08\"},{\"wid\":\"cbda58aca1fc01113eaca03e0ad90000\",\"descriptor\":\"7033 - T_Mobile - PUSA3638\",\"reference_id\":\"PUSA3638\",\"custom_reference_id\":\"PUSA3638\",\"company_reference_id\":null},{\"wid\":\"a784ff04cab101114bf170ae39dc0000\",\"descriptor\":\"W0ZGZI T-Mobile Offshore Strategic Be\",\"reference_id\":\"W0ZGZI\",\"custom_reference_id\":\"W0ZGZI\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"sivasankararao.juluru@concentrix.com\"},\"first_name\":\"Sivasankararao Juluru (102010875)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1758762\",\"wid\":\"adb5baf87ff410372eed490fff020000\",\"descriptor\":\"Android sr.Dev\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-6\",\"compensation_grade\":{\"id\":\"CF Grade_T9\",\"wid\":\"3f18747a40e6101079012231438b0000\",\"descriptor\":\"Grade T9\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"864\",\"campaign_id\":\"24682\",\"campaign_title\":\"Operations Manager II R1758058\",\"campaign_type\":\"job_application\",\"job_title\":\"Operations Manager (Onsite)\",\"street\":\"USA Lake Mary FL - Bldg 285\",\"address\":\"USA Lake Mary FL - Bldg 285\",\"city\":\"Lake Mary\",\"state\":\"Florida\",\"postal_code\":\"32746\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"Join a world-class team in Lake Mary, Fl, as an Operations Manager! The Operations Manager is responsible for coaching and supervising a group of Operations Managers and\/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations. (Military veterans are encouraged to apply.)\",\"long_description\":\"<p><\/p><p><\/p><p><b>A NEW CAREER POWERED BY YOU<\/b><\/p><p><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<b>World\u2019s Best Workplaces<\/b>,\u201d \u201c<b>Best Company Culture<\/b>,\u201d and \u201c<b>Best Companies for Career Growth<\/b><span>\u201d<\/span> awards every year? Then <span>Operations Manager<\/span> position at Concentrix is the right place for you!<\/p><p><\/p><p>As <span>a<\/span>n <span>Operations Manager<\/span>, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p><\/p><p><b>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/b><\/p><p><br \/>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost <span>learning and leadership development <\/span><span>programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/span><\/p><p><\/p><p><b>WHAT YOU WILL DO IN THIS ROLE\u00a0 <\/b><\/p><p><\/p><p>As <span>an Operations Manager<\/span>, you will:<\/p><ul><li>Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention\u00a0\u00a0<\/li><li>Ensures program has proficient training, staff development, and effective employee relation\/recognition program<\/li><li>Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization\u2019s policies and applicable legal requirements\u00a0<\/li><li>Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance\u00a0<\/li><li>Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed<\/li><li>Ensure that the operations is in compliance with active contracts<\/li><li>Oversee client relationships; facilitate open communications, understand client perspectives\/expectations, and monitor client satisfaction<\/li><li>Partnering with Business Development to leverage and expand new business from client(s)<\/li><li>Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support<\/li><li>Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner<\/li><li>Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement<\/li><li>Maintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies and stay abreast of industry trends<\/li><li>Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities<\/li><li>Host Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events<\/li><li>Deliver expert customer experiences\u2026with a smile.<\/li><\/ul><p><\/p><p><b>YOUR QUALIFICATIONS<\/b><\/p><p><\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our <span>Operations Manager<\/span> role include:<\/p><ul><li><b>This position supports work performed under a U.S. government contract that requires employees in this role be U.S. citizens or U.S. lawful permanent residents. Employment will be contingent upon meeting this requirement.\u00a0\u00a0\u00a0\u00a0 <\/b><\/li><li>18 Years of age or older with a completed High School Diploma or GED - <b>Required<\/b><\/li><li>1 year of Leadership and Operational background- <b>Required<\/b><\/li><li>Associate&#39;s Degree Preferred with more than four years of experience (with two to four years of Progressive Management Experience) preferred<\/li><li>Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals<\/li><li>Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback<\/li><li>Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs<\/li><li>Work well under pressure and follow through on items to completion while maintaining professional demeanor<\/li><li>Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates<\/li><li>Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment<\/li><li>Demonstrated ability to mentor, coach and provide direction to a team of employees<\/li><li>Demonstrated ability to take initiative and ownership with focus on continuous improvement<\/li><li>Demonstrated ability to foster customer service disposition and sense of professionalism for self and team<\/li><li>Willingness to work a flexible schedule between 7 AM and 10 PM EST (MON to SUN)<\/li><li>Must reside in the United States and have a valid U.S. address for residence<\/li><li><b>For Internal Applicants<\/b>-Must be meeting or exceeding performance expectations in current role \u2013<b> Required<\/b><\/li><\/ul><p><\/p><p><b>WHAT\u2019S IN IT FOR YOU<\/b><br \/>\u00a0<\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li>The base salary <span>range<\/span> for this position is <span>$58,000.00-$61,000.00,<\/span> plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a <span>401(k) retirement plan<\/span>, paid time off, and holidays.<\/li><li>Paid training and lucrative employee referral program.<\/li><li>DailyPay enrollment option to access pay &#34;early,&#34; when you want it.<\/li><li>Health and wellness programs with trained partners to help promote a healthy you.<\/li><li>Mentorship programs that support your rewarding career journey.<\/li><li>A modern, state-of-the-art office setting with advanced technologies and a great team.<\/li><li>Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.<\/li><li>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, <span>LGBTQ&#43;<\/span> Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.<\/li><li>A range of other perks and benefits.<\/li><\/ul><p><\/p><p><b>REIMAGINE THE BEST VERSION OF YOU!\u00a0 <\/b><br \/>\u00a0<\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p><\/p><p><b><span>JOB AVAILABILITY<\/span><\/b>\u00a0<\/p><p><\/p><p><span>This position is for an existing, immediate vacancy. We are currently\u00a0seeking\u00a0to fill this role with an individual who can start as soon as possible.\u00a0\u00a0The deadline\u00a0to apply\u00a0for this position is:\u00a0<\/span><b><span>9\/9\/2026<\/span><\/b><span>.<\/span>\u00a0<\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1758058\",\"location\":\"Lake Mary, Florida\",\"job_type\":\"full_time\",\"salary\":\"61000\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-08-29T08:04:22.117+08:00\",\"created_at\":\"2026-08-26T00:04:54.601+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDY4Mg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Lake-Mary-FL\/Operations-Manager--Onsite-_R1758058-1\/apply\",\"head_count\":\"2\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Lake Mary\",\"state\":\"Florida\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"32746\",\"primary_location\":{\"id\":\"US-LAK-PARKW-Y1\",\"wid\":\"b67da9176e3d1062f9dcecbbd557bca5\",\"descriptor\":\"USA Lake Mary FL - Bldg 285\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"stephanie.fowler@concentrix.com\"},\"first_name\":\"Fowler, Stephanie\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101906643\",\"wid\":\"9e3897ada0770117c0dfa84b02040000\",\"descriptor\":\"Terri Wint (101906643)\"},{\"id\":\"101628545\",\"wid\":\"352a7e9b491001cf5de153d47f07f227\",\"descriptor\":\"Paula Rosario (101628545)\"},{\"id\":\"100804971\",\"wid\":\"60219339f7a01064a5e0e3cf36bc1428\",\"descriptor\":\"Stephanie Fowler (100804971)\"},{\"id\":\"101890829\",\"wid\":\"9ee8274459cf012d9025ad57cb103ec6\",\"descriptor\":\"Kim Kelly (101890829)\"},{\"id\":\"266460\",\"wid\":\"9f196ba80a870105de8d73b40919e274\",\"descriptor\":\"Alison Zinkie (266460)\"},{\"id\":\"100036159\",\"wid\":\"60219339f7a01064b7b76fdefb1a8219\",\"descriptor\":\"Kelly Lutz (100036159)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0605\",\"descriptor\":\"Operations Manager II\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385055\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Lake-Mary-FL\/Operations-Manager--Onsite-_R1758058-1\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Lake-Mary-FL\/Operations-Manager--Onsite-_R1758058-1\/apply\",\"job_requisition_id\":\"R1758058\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"79ac63c87d09101902c2c8a90db30000\",\"descriptor\":\"W1019Y Robinhood Unlicensed US CS Support\",\"reference_id\":\"W1019Y\",\"custom_reference_id\":\"W1019Y\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801c63800c3223c06f8c3\",\"descriptor\":\"COGS (SITE) Operations Manager Direct\",\"reference_id\":\"OPERATSMGMT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"2b70b131dbec1018adc1a22dafdc0000\",\"descriptor\":\"26419 - GOLDENARROW - 980009946\",\"reference_id\":\"980009946\",\"custom_reference_id\":\"980009946\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"ainsley.stjean@concentrix.com\"},\"first_name\":\"Ainsley St Jean (100648527)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1758058\",\"wid\":\"b24e98bc65511027b1ce72448c630000\",\"descriptor\":\"Operations Manager (Onsite)\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_8B\",\"wid\":\"0227dc387a0901afed42c8f6e0656d35\",\"descriptor\":\"Grade 8B\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"865\",\"campaign_id\":\"24681\",\"campaign_title\":\"Team Leader, Operations R1758075\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader (Onsite)\",\"street\":\"USA Lake Mary FL - Bldg 285\",\"address\":\"USA Lake Mary FL - Bldg 285\",\"city\":\"Lake Mary\",\"state\":\"Florida\",\"postal_code\":\"32746\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"Join a world-class team in Lake Mary, FL, as a Team Leader!  The Team Leader is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. (Military veterans are encouraged to apply.)\",\"long_description\":\"<p><\/p><p><b>A NEW CAREER POWERED BY YOU<\/b><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<b>World\u2019s Best Workplaces<\/b>,\u201d \u201c<b>Best Company Culture<\/b>,\u201d and \u201c<b>Best Companies for Career Growth<\/b><span>\u201d<\/span> awards every year? Then <span>a Team Leader<\/span> position at Concentrix is the right place for you!<\/p><p><\/p><p>As <span>a<\/span> <span>Team Leader<\/span>, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p><\/p><p><b>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/b><br \/>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost <span>learning and leadership development <\/span><span>programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/span><\/p><p><\/p><p><b>WHAT YOU WILL DO IN THIS ROLE\u00a0 <\/b><\/p><p>As <span>a Team Leader<\/span>, you will:<\/p><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring\u00a0in accordance with\u00a0organization policy and applicable legal requirements\u00a0<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly\u00a0<\/li><li>Identify\u00a0performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment\u00a0<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations\u00a0<\/li><li>Is an expert in all relevant Advisor Game Changers\u2019 procedures\u00a0<\/li><li>Proactively\u00a0monitors\u00a0possible business\u00a0risks and acts on them\u00a0<\/li><li>Provide subject matter\u00a0expertise\u00a0in handling escalated customer calls as needed\u00a0<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities\u00a0<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members\u00a0<\/li><\/ul><p><\/p><p><b>YOUR QUALIFICATIONS<\/b><\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our <span>Team Leader<\/span> role include:<\/p><ul><li><b>This position supports work performed under a U.S. government contract that requires employees in this role be U.S. citizens or U.S. lawful permanent residents. Employment will be contingent upon meeting this requirement.\u00a0\u00a0\u00a0\u00a0 <\/b><\/li><li>18 Years of age or older with a completed High School Diploma or GED <b>- Required<\/b><\/li><li>A minimum of 1 year experience in Leadership, Coaching and\/or Training in a contact center environment - <b>Required.<\/b><\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations\u00a0<\/li><li>Work well under pressure and follow through on items to completion\u00a0<\/li><li>Strong communication\u00a0skills, both written and verbal\u00a0<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable\u00a0<\/li><li>Ability to mentor, coach and provide direction to a team of employees\u00a0<\/li><li>Willingness to work a flexible schedule between 7 AM and 10 PM EST (MON to SUN)<\/li><li>Must\u00a0reside\u00a0in the United States and have a valid U.S. address for residence\u00a0<\/li><\/ul><p><\/p><p><b>WHAT\u2019S IN IT FOR YOU<\/b><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li>The base salary <span>range<\/span> for this position is <span>$45,000.00 to $47,000.00 Annually<\/span>, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a <span>401(k) retirement plan<\/span>, paid time off, and holidays.<\/li><li>Paid training and lucrative employee referral program.<\/li><li>DailyPay enrollment option to access pay &#34;early,&#34; when you want it.<\/li><li>Health and wellness programs with trained partners to help promote a healthy you.<\/li><li>Mentorship programs that support your rewarding career journey.<\/li><li>A modern, state-of-the-art office setting with advanced technologies and a great team.<\/li><li>Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.<\/li><li>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, <span>LGBTQ&#43;<\/span> Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.<\/li><\/ul><p><\/p><p><b>REIMAGINE THE BEST VERSION OF YOU!\u00a0 <\/b><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p><\/p><p><b><span>JOB AVAILABILITY<\/span><\/b>\u00a0<\/p><p><span>This position is for an existing, immediate vacancy. We are currently\u00a0seeking\u00a0to fill this role with an individual who can start as soon as possible.\u00a0\u00a0The deadline\u00a0to apply\u00a0for this position is:\u00a0<\/span><b><span>September 11, 2026<\/span><span>.<\/span>\u00a0<\/b><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1758075\",\"location\":\"Lake Mary, Florida\",\"job_type\":\"full_time\",\"salary\":\"45000\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-08-29T06:04:11.100+08:00\",\"created_at\":\"2026-08-26T00:04:54.344+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDY4MQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Lake-Mary-FL\/Team-Leader--Onsite-_R1758075\/apply\",\"head_count\":\"11\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Lake Mary\",\"state\":\"Florida\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"32746\",\"primary_location\":{\"id\":\"US-LAK-PARKW-Y1\",\"wid\":\"b67da9176e3d1062f9dcecbbd557bca5\",\"descriptor\":\"USA Lake Mary FL - Bldg 285\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"stephanie.fowler@concentrix.com\"},\"first_name\":\"Fowler, Stephanie\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101906643\",\"wid\":\"9e3897ada0770117c0dfa84b02040000\",\"descriptor\":\"Terri Wint (101906643)\"},{\"id\":\"101628545\",\"wid\":\"352a7e9b491001cf5de153d47f07f227\",\"descriptor\":\"Paula Rosario (101628545)\"},{\"id\":\"100804971\",\"wid\":\"60219339f7a01064a5e0e3cf36bc1428\",\"descriptor\":\"Stephanie Fowler (100804971)\"},{\"id\":\"101890829\",\"wid\":\"9ee8274459cf012d9025ad57cb103ec6\",\"descriptor\":\"Kim Kelly (101890829)\"},{\"id\":\"266460\",\"wid\":\"9f196ba80a870105de8d73b40919e274\",\"descriptor\":\"Alison Zinkie (266460)\"},{\"id\":\"100036159\",\"wid\":\"60219339f7a01064b7b76fdefb1a8219\",\"descriptor\":\"Kelly Lutz (100036159)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0629\",\"descriptor\":\"Team Leader, Operations\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384957\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Lake-Mary-FL\/Team-Leader--Onsite-_R1758075\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Lake-Mary-FL\/Team-Leader--Onsite-_R1758075\/apply\",\"job_requisition_id\":\"R1758075\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"79ac63c87d09101902c2c8a90db30000\",\"descriptor\":\"W1019Y Robinhood Unlicensed US CS Support\",\"reference_id\":\"W1019Y\",\"custom_reference_id\":\"W1019Y\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801036258e1163c06e5bc\",\"descriptor\":\"COGS (SITE) Team Leader Direct\",\"reference_id\":\"TEAMLEADER-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"2b70b131dbec1018adc1a22dafdc0000\",\"descriptor\":\"26419 - GOLDENARROW - 980009946\",\"reference_id\":\"980009946\",\"custom_reference_id\":\"980009946\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"josh.howe@concentrix.com\"},\"first_name\":\"Josh Howe (102363282)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1758075\",\"wid\":\"0800da3eb1981027b1b6c3db39970000\",\"descriptor\":\"Team Leader (Onsite)\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"866\",\"campaign_id\":\"24665\",\"campaign_title\":\"Specialist I, Governance, Risk and Compliance (TCF) R1757985\",\"campaign_type\":\"job_application\",\"job_title\":\"Specialist I, Governance, Risk and Compliance (TCF)\",\"street\":\"ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town\",\"address\":\"ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town\",\"city\":\"Cape Town\",\"state\":\"Western Cape\",\"postal_code\":\"8000\",\"region\":null,\"country\":\"South Africa\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\nIn our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today\u2019s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>As a Specialist I, Governance, Risk and Compliance, you will play a key role in strengthening Security Governance &amp; Compliance for the assigned Client Program\/s. This position is focused on helping ensure compliance with Concentrix and client security standards, supporting audit readiness, and driving proactive risk mitigation to protect the business from fraud, data incidents, and security surprises. You will partner closely with delivery and business teams to help build a strong, sustainable compliance culture that supports program success and growth.<\/p><p><\/p><p><b>Responsibilities<\/b><\/p><ul><li><p>Provide client security and audit compliance support for the Capetown footprint.<\/p><\/li><li><p>Conduct regular security assessments and inspections, and manage client site audits.<\/p><\/li><li><p>Guide and support remediation efforts to ensure compliance with Concentrix and client security and data protection policies and procedures.<\/p><\/li><li><p>Manage client escalations, proactive audits for risk monitoring, internal and external site audits, and new hire orientation.<\/p><\/li><li><p>Drive implementation of Concentrix security requirements, global security directives, and guidelines.<\/p><\/li><li><p>Manage the client escalation process, validate incidents, and assist with investigations.<\/p><\/li><li><p>Identify outliers in performance metrics and incentive trends to detect and remediate fraud and metric manipulation.<\/p><\/li><li><p>Implement security best practices and proactive controls to detect and limit the impact of metric manipulation, data incidents, and fraud.<\/p><\/li><li><p>Collaborate with delivery and business teams to support program success, compliance performance, and continued growth.<\/p><\/li><li><p>Support employee awareness initiatives related to security governance, audit readiness, and compliance expectations.<\/p><\/li><li><p>Complete all assigned, mandatory training within the timeframe provided.<\/p><\/li><li><p>Conduct and\/or participate in regularly scheduled 1:1 meetings with your direct manager and\/or direct reports.<\/p><\/li><\/ul><p><\/p><p><b>Qualifications<\/b><\/p><ul><li><p>Experience in security governance, compliance, risk management, audit, or a related security function.<\/p><\/li><li><p>Knowledge of security standards, audit processes, and data protection practices.<\/p><\/li><li><p>Ability to conduct assessments, inspections, and compliance reviews with strong attention to detail.<\/p><\/li><li><p>Experience supporting internal and external audits, including remediation tracking and follow-through.<\/p><\/li><li><p>Understanding of fraud detection, incident validation, and risk mitigation practices.<\/p><\/li><li><p>Strong analytical skills with the ability to identify trends, outliers, and areas of exposure.<\/p><\/li><li><p>Ability to collaborate effectively across operational, delivery, and business teams.<\/p><\/li><li><p>Strong written and verbal communication skills.<\/p><\/li><li><p>Ability to manage multiple priorities in a fast-paced, client-driven environment.<\/p><\/li><li><p>Proficiency in Microsoft Office tools and reporting documentation is preferred.<\/p><\/li><li><p>Experience supporting client-facing compliance programs is preferred.<\/p><\/li><\/ul><p><\/p><p>#li-onsite<\/p>\",\"ats_external_id\":\"R1757985\",\"location\":\"Cape Town, Western Cape\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"monthly\",\"salary_currency\":\"ZAR\",\"updated_at\":\"2026-08-27T22:05:04.135+08:00\",\"created_at\":\"2026-08-25T22:05:00.133+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDY2NQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ZAF-Cape-Town---10-Rua-Da-Gama-St-Foreshore-Cape-Town\/Specialist-I--Governance--Risk-and-Compliance--TCF-_R1757985\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Governance Risk and Compliance\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"501a28cad1ad101ac0bceca3795d0000\",\"descriptor\":\"Concentrix South Africa (Pty) Ltd\",\"reference_id\":\"WZA03\",\"organization_reference_id\":\"WZA03\"},\"location\":{\"city\":\"Cape Town\",\"state\":\"Western Cape\",\"country\":{\"wid\":\"4db3c26940b944919b83612cc1193eed\",\"iso2\":\"ZA\",\"iso3\":\"ZAF\",\"descriptor\":\"South Africa\",\"iso_numeric\":\"710\"},\"postal_code\":\"8000\",\"primary_location\":{\"id\":\"ZA-CAP-DAGAM-01\",\"wid\":\"dbc9f0a81910101d4cd7b62dd3f00000\",\"descriptor\":\"ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"myrna.fawzy@concentrix.com\"},\"first_name\":\"Fawzy, Myrna Emad\"},\"categories\":[{\"descriptor\":\"CF Governance Risk and Compliance\"}],\"recruiters\":[{\"id\":\"101983895\",\"wid\":\"1dc2b25fd722011f695301d0af3b0000\",\"descriptor\":\"Myrna Emad Fawzy (101983895)\"},{\"id\":\"102158099\",\"wid\":\"fb71bbe9c33f10085653c222b0990000\",\"descriptor\":\"Joanna Sawczak (102158099)\"},{\"id\":\"103455028\",\"wid\":\"29cd5392a437103cd1e5b2e28ccf0000\",\"descriptor\":\"Salwa Mohamed Salah (Salwa mohamed) (103455028)\"},{\"id\":\"101692017\",\"wid\":\"dac14ea0402201a0b52f580dc32ae3f1\",\"descriptor\":\"Elmehdi Seghyier (101692017)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT1053\",\"descriptor\":\"Specialist I, Governance, Risk and Compliance (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384883\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ZAF-Cape-Town---10-Rua-Da-Gama-St-Foreshore-Cape-Town\/Specialist-I--Governance--Risk-and-Compliance--TCF-_R1757985\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ZAF-Cape-Town---10-Rua-Da-Gama-St-Foreshore-Cape-Town\/Specialist-I--Governance--Risk-and-Compliance--TCF-_R1757985\/apply\",\"job_requisition_id\":\"R1757985\"}],\"organizations\":[{\"wid\":\"61a2bc861dd2100c6341de4f726d0000\",\"descriptor\":\"24962 - Iberdrola - 980007311\",\"reference_id\":\"980007311\",\"custom_reference_id\":\"980007311\",\"company_reference_id\":null},{\"wid\":\"501a28cad1ad101ac0bceca3795d0000\",\"descriptor\":\"Concentrix South Africa (Pty) Ltd\",\"reference_id\":\"WZA03\",\"custom_reference_id\":null,\"company_reference_id\":\"WZA03\"},{\"wid\":\"f9af6d726098017c958e56233c0652c4\",\"descriptor\":\"COGS (REGION) SECURITY DIRECT\",\"reference_id\":\"SECURITY-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"9a3c525c1b67100e6c6e079a07d10000\",\"descriptor\":\"W0ZYAH Scottish Power_Voice CS\",\"reference_id\":\"W0ZYAH\",\"custom_reference_id\":\"W0ZYAH\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"karan.sharma@concentrix.com\"},\"first_name\":\"Karan Sharma (101518089)\"},\"category_groups\":[{\"id\":\"CF Global Security Group\",\"wid\":\"0227dc387a09019391b032fceb6566db\",\"descriptor\":\"Global Security Group\"}],\"job_requisition\":{\"id\":\"R1757985\",\"wid\":\"e1b434374cb61027a781ad4c45ff0000\",\"descriptor\":\"Specialist I, Governance, Risk and Compliance (TCF)\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_T9\",\"wid\":\"3f18747a40e6101079012231438b0000\",\"descriptor\":\"Grade T9\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"2019\",\"campaign_id\":\"req-6d72cddbc37f1fc0\",\"campaign_title\":\"Customer Service Rep \u2013 Remote (Bilingual: English \/ French) Repr\u00e9sentant du service \u00e0 la client\u00e8le \u2013 T\u00e9l\u00e9travail (Bilingue : anglais \/ fran\u00e7ais)\",\"campaign_type\":null,\"job_title\":\"Customer Service Rep \u2013 Remote (Bilingual: English \/ French) Repr\u00e9sentant du service \u00e0 la client\u00e8le \u2013 T\u00e9l\u00e9travail (Bilingue : anglais \/ fran\u00e7ais)\",\"street\":null,\"address\":null,\"city\":\"Work At Home\",\"state\":\"Work At Home\",\"postal_code\":\"K8P 1B8\",\"region\":null,\"country\":\"Canada\",\"short_description\":\"\",\"long_description\":\"<p><strong><em>DOIT PARLER COURANTEMENT LE <u>FRAN\u00c7AIS<\/u> ET <u>L'ANGLAIS<\/u><\/em><\/strong><\/p><p><strong><em>MUST SPEAK BOTH <u>FRENCH<\/u> AND <u>ENGLISH<\/u> FLUENTLY<\/em><\/strong><\/p><p>&nbsp;<\/p><p>Rejoignez notre \u00e9quipe prim\u00e9e \u00ab One Concentrix \u00bb en tant que repr\u00e9sentant du service client bilingue \u00e0 distance ! Nous recherchons des passionn\u00e9s de changement de paradigme pour offrir des exp\u00e9riences client exceptionnelles et des solutions \u00e0 l'une des marques les plus connues au monde. Si vous \u00eates pr\u00eat \u00e0 grandir avec une entreprise du Fortune 500 avec une culture inclusive et prim\u00e9e, votre nouvelle carri\u00e8re commence ici. (Les anciens combattants sont encourag\u00e9s \u00e0 postuler.)<\/p><p>&nbsp;<\/p><p><strong>UNE NOUVELLE CARRI\u00c8RE PORT\u00c9E PAR TOI<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>Cherchez-vous un changement de carri\u00e8re \u00ab \u00e0 domicile \u00bb au sein d'une organisation mondiale tourn\u00e9e vers l'avenir, qui favorise une v\u00e9ritable culture inclusive, ax\u00e9e sur les personnes et un v\u00e9ritable sentiment d'appartenance ? Souhaitez-vous rejoindre une entreprise du Fortune 500 qui remporte<strong> chaque ann\u00e9e les prix \u00ab Meilleurs lieux de travail<\/strong> du monde \u00bb, \u00ab <strong>Meilleure culture d'entreprise<\/strong> \u00bb et \u00ab <strong>Meilleures entreprises pour la croissance de carri\u00e8re<\/strong> \u00bb ? Alors un repr\u00e9sentant du service client bilingue \u00e0 distance chez Concentrix est l'endroit id\u00e9al pour vous !<\/p><p>&nbsp;<\/p><p>En tant que repr\u00e9sentant du service client \u00e0 distance (bilingue : anglais \/ fran\u00e7ais), vous rejoindrez une \u00e9quipe organiquement diversifi\u00e9e venue du monde entier, o\u00f9 tous les membres contribuent et soutiennent mutuellement leur r\u00e9ussite et leur bien-\u00eatre, fiers d'\u00eatre unis en tant que \u00ab changeurs de jeu \u00bb. Ensemble, nous servons de partenaire intelligent de transformation pour les marques les plus connues au monde, offrant des exp\u00e9riences client exceptionnelles gr\u00e2ce \u00e0 une innovation technologique.<\/p><p>&nbsp;<\/p><p><strong>\u00c9VOLUTION PROFESSIONNELLE ET D\u00c9VELOPPEMENT PERSONNEL<\/strong><\/p><p><br>C'est une excellente opportunit\u00e9 de \u00ab t\u00e9l\u00e9travail \u00bb qui vous permettra de r\u00e9imaginer un tout nouveau parcours professionnel tout en vous faisant des \u00ab amis pour la vie \u00bb. Nous vous fournirons toute la formation, les technologies et le soutien continu dont vous aurez besoin pour r\u00e9ussir. De plus, chez Concentrix, il y a un vrai potentiel de d\u00e9veloppement professionnel (et personnel). En fait, environ 80 % de nos managers et dirigeants ont \u00e9t\u00e9 promus de l'int\u00e9rieur ! C'est pourquoi nous proposons une gamme de programmes d'apprentissage et de d\u00e9veloppement du leadership gratuits, con\u00e7us pour vous orienter vers le type de carri\u00e8re que vous avez toujours imagin\u00e9.<\/p><p>&nbsp;<\/p><p><strong>CE QUE VOUS FEREZ DANS CE R\u00d4LE<\/strong><\/p><p><\/p><p>En tant que repr\u00e9sentant du service client (bilingue : anglais \/ fran\u00e7ais) travaillant \u00e0 domicile, vous devrez :<\/p><ul><li><p>Assurez un support client entrant en utilisant un guide de flux d'appels dans la langue pr\u00e9f\u00e9r\u00e9e du client<\/p><\/li><li><p>R\u00e9soudre les demandes re\u00e7ues li\u00e9es aux litiges, aux transactions refus\u00e9es et aux fraudes.<\/p><\/li><li><p>Analyser les pr\u00e9occupations des clients, fournir un support complet<\/p><\/li><li><p>Suivre, documenter et r\u00e9cup\u00e9rer les informations dans les bases de donn\u00e9es<\/p><\/li><li><p>Proposez des produits et\/ou services suppl\u00e9mentaires<\/p><\/li><li><p>Offrez des exp\u00e9riences client expertes... avec un sourire.<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>VOS QUALIFICATIONS<\/strong><\/p><p><\/p><p>Vos comp\u00e9tences, votre int\u00e9grit\u00e9, vos connaissances et votre v\u00e9ritable compassion apporteront de la valeur et du succ\u00e8s \u00e0 chaque interaction client. Parmi les autres qualifications pour notre poste de Repr\u00e9sentant du Service Client (Bilingue : anglais \/ fran\u00e7ais) (\u00e0 distance) figurent :<\/p><ul><li><p>La capacit\u00e9 \u00e0 parler couramment fran\u00e7ais et anglais (score CECR C1 ou mieux recommand\u00e9)<\/p><\/li><li><p>1+ an d'exp\u00e9rience en service client<\/p><\/li><li><p>Disponibilit\u00e9 ouverte<\/p><\/li><li><p>Un dipl\u00f4me d'\u00e9tudes secondaires ou GED<\/p><\/li><li><p>Un environnement calme et sans distractions pour travailler chez vous<\/p><\/li><li><p>Ma\u00eetrise du multit\u00e2che rapide<\/p><\/li><li><p>D\u00e9sir d'apprendre de nouvelles technologies<\/p><\/li><li><p>Ma\u00eetrise de l'utilisation des ordinateurs, des bases de donn\u00e9es et des syst\u00e8mes de comptes clients pour documenter les interactions et maintenir des registres pr\u00e9cis<\/p><\/li><li><p>Un ordinateur de bureau ou un ordinateur portable pour effectuer des tests sur PC et Internet ; Un ordinateur de travail peut \u00eatre fourni selon le poste propos\u00e9, mais ce n'est pas garanti (cela sera discut\u00e9 plus en d\u00e9tail avec un recruteur).<\/p><\/li><li><p>Internet haut d\u00e9bit (pas de connecteurs sans fil\/hotspots ni satellite) et un smartphone<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>QU'EST-CE QUE TU Y GAGNES<\/strong><\/p><p><\/p><p>L'un des Culture Beliefs de notre entreprise dit : \u00ab Nous d\u00e9fendons nos collaborateurs. \u00bb C'est pourquoi nous investissons de mani\u00e8re significative dans nos r\u00e9volutionnaires, notre infrastructure et nos capacit\u00e9s afin d'assurer le succ\u00e8s \u00e0 long terme tant pour nos \u00e9quipes que pour nos clients. Et nous investirons en VOUS pour vous aider dans votre parcours professionnel et dans votre d\u00e9veloppement personnel. Dans ce r\u00f4le, vous recevrez \u00e9galement :<\/p><ul><li><p>Le salaire de base pour ce poste est de 23,35 $\/heure (le salaire ne sera pas inf\u00e9rieur au salaire minimum applicable), plus des incitations correspondant \u00e0 la performance individuelle et de l'entreprise. Les salaires r\u00e9els varient en fonction du lieu de travail, des qualifications, des comp\u00e9tences, de la formation, de l'exp\u00e9rience et des comp\u00e9tences. Les avantages disponibles pour les employ\u00e9s \u00e9ligibles \u00e0 ce poste incluent l'assurance m\u00e9dicale, dentaire et de la vision, un programme d'aide aux employ\u00e9s complet (EAP), un plan d'\u00e9pargne retraite enregistr\u00e9, des cong\u00e9s pay\u00e9s et jours f\u00e9ri\u00e9s, ainsi que des journ\u00e9es de formation pay\u00e9es.<\/p><\/li><li><p>Option d'inscription DailyPay pour acc\u00e9der au paiement \u00ab anticip\u00e9 \u00bb, quand vous le souhaitez<\/p><\/li><li><p>Formation r\u00e9mun\u00e9r\u00e9e et incitations bas\u00e9es sur la performance<\/p><\/li><li><p>Opportunit\u00e9s lucratives de primes de recommandation d'employ\u00e9s<\/p><\/li><li><p>Opportunit\u00e9s de r\u00e9seautage avec des groupes organis\u00e9s sur les sujets suivants : R\u00e9seau des femmes, Professionnels noirs, Fiert\u00e9 LGBTQ+, Capacit\u00e9 (Handicap), Dynamique ((Neurodiversit\u00e9), Femmes dans la tech, OneEarth Champions, et plus encore<\/p><\/li><li><p>Programmes de sant\u00e9 et de bien-\u00eatre avec des partenaires form\u00e9s pour promouvoir un vous-m\u00eame en bonne sant\u00e9<\/p><\/li><li><p>Des programmes de mentorat qui soutiennent votre parcours professionnel enrichissant<\/p><\/li><li><p>Confort du t\u00e9l\u00e9travail<\/p><\/li><li><p>Des programmes et \u00e9v\u00e9nements qui soutiennent la diversit\u00e9, l'\u00e9quit\u00e9 et l'inclusion, ainsi que la citoyennet\u00e9 mondiale, la durabilit\u00e9 et le soutien communautaire<\/p><\/li><li><p>C\u00e9l\u00e9brations pour la Journ\u00e9e Concentrix, la Journ\u00e9e d'appr\u00e9ciation r\u00e9volutionnaire, la Semaine du service client, la Journ\u00e9e mondiale du nettoyage, #MyOneEarthPromise, et plus encore<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>R\u00c9IMAGINEZ LA MEILLEURE VERSION DE VOUS-M\u00caME !<\/strong><\/p><p><\/p><p>Si tout cela vous semble \u00eatre la prochaine \u00e9tape parfaite dans votre parcours professionnel, nous voulons avoir de vos nouvelles. Postulez d\u00e8s aujourd'hui et d\u00e9couvrez pourquoi un demi-million de personnes qui changent la donne \u00e0 travers le monde consid\u00e8rent Concentrix comme leur \u00ab employeur de choix \u00bb.<\/p><p>&nbsp;<\/p><p><strong>DISPONIBILIT\u00c9 DES EMPLOIS<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>Nous acceptons les candidatures pour ce poste de fa\u00e7on r\u00e9guli\u00e8re. Il s'agit actuellement d'un poste vacant existant et imm\u00e9diat ; Cependant, nous envisageons \u00e9galement des candidatures pour de futures opportunit\u00e9s au fur et \u00e0 mesure qu'elles se pr\u00e9sentent. Nous encourageons tous les candidats int\u00e9ress\u00e9s \u00e0 postuler.<\/p><p>&nbsp;<\/p><p>&nbsp;<\/p><p>---<\/p><p>&nbsp;<\/p><p>Join our award-winning \u201cOne Concentrix\u201d team as a remote Bilingual Customer Service Representative! We\u2019re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p>&nbsp;<\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>Are you looking for a \u201cwork from home\u201d career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then a remote Bilingual Customer Service Representative at Concentrix is the right place for you!<\/p><p>&nbsp;<\/p><p>As a remote Customer Service Representative (Bilingual: English \/ French), you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p>&nbsp;<\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><br>This is a great \u201cwork from home\u201d opportunity that will allow you to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p>&nbsp;<\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p><\/p><p>As a Customer Service Representative (Bilingual: English \/ French) working from home, you will:<\/p><ul><li><p>Provide inbound customer support using a call flow guide in the customer\u2019s preferred language<\/p><\/li><li><p>Resolve inbound inquiries&nbsp;related to disputes, declined transactions, and fraud matters.<\/p><\/li><li><p>Analyze client concerns, provide comprehensive support<\/p><\/li><li><p>Track, document, and retrieve information in databases<\/p><\/li><li><p>Offer additional products and\/or services<\/p><\/li><li><p>Deliver expert customer experiences\u2026with a smile.<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p><\/p><p>Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Bilingual: English \/ French) (Remote) role include:<\/p><ul><li><p>The ability to speak fluent French and English (C1 CEFR score or better preferred)<\/p><\/li><li><p>1+ year of customer service experience<\/p><\/li><li><p>Open availability<\/p><\/li><li><p>A high school diploma or GED<\/p><\/li><li><p>A quiet, distraction-free environment to work from in your home<\/p><\/li><li><p>Proficiency in fast-paced multi-tasking<\/p><\/li><li><p>Eagerness to learn new technologies<\/p><\/li><li><p>Proficiency in using computers, databases, and customer account systems to document interactions and maintain accurate records<\/p><\/li><li><p>A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)<\/p><\/li><li><p>High Speed internet (no wireless\/hotspots or satellite) and a smartphone<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>WHAT\u2019S IN IT FOR YOU<\/strong><\/p><p><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li><p>The base salary for this position is $23.35\/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.<\/p><\/li><li><p>DailyPay enrollment option to access pay \\\"early,\\\" when you want it<\/p><\/li><li><p>Paid training and performance-based incentives<\/p><\/li><li><p>Lucrative employee referral bonus opportunities<\/p><\/li><li><p>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more<\/p><\/li><li><p>Health and wellness programs with trained partners to help promote a healthy you<\/p><\/li><li><p>Mentorship programs that support your rewarding career journey&nbsp;<\/p><\/li><li><p>Work-from-home convenience<\/p><\/li><li><p>Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support<\/p><\/li><li><p>Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp;<\/strong><\/p><p><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p>&nbsp;<\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><br><br><p><strong>Physical and Cognitive Requirements&nbsp;<\/strong><br>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br><strong>Equal Opportunity Statement<\/strong><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><strong>Reasonable Accommodation Statement<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\">app.acco@concentrix.com<\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><strong>Artificial Intelligence (AI)<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p><\/p><p><strong>Work Authorization<\/strong><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered.<strong> <\/strong>Currently, this position may only be performed in the following provinces\/territories: <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/alberta.html\\\">AB<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/british-columbia.html\\\">BC<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/manitoba.html\\\">MB<\/a>, NB, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/newfoundland-labrador.html\\\">NL<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/nova-scotia.html\\\">NS<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/ontario.html\\\">ON<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/prince-edward-island.html\\\">PE<\/a>, and SK.<br><strong><br>For further information on available work provinces and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong>HERE<\/strong><\/a><strong>.<\/strong><\/p><p><\/p><p><strong>Exigences Physiques et Cognitives<\/strong><br>L\u2019employ\u00e9 doit r\u00e9guli\u00e8rement utiliser un ordinateur, un clavier, un t\u00e9l\u00e9phone ou un casque d\u2019\u00e9coute, ainsi que d\u2019autres \u00e9quipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est g\u00e9n\u00e9ralement de nature s\u00e9dentaire.<br><\/p><p><strong>D\u00e9claration d'\u00e9galit\u00e9 des chances<\/strong><\/p><p>Concentrix s'engage en faveur de l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi et ne fait aucune discrimination fond\u00e9e sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyennet\u00e9, la croyance, le sexe, l'orientation sexuelle, l'identit\u00e9 ou l'expression de genre, l'\u00e2ge, l'\u00e9tat civil ou familial, le handicap, ou toute autre cat\u00e9gorie prot\u00e9g\u00e9e par la l\u00e9gislation provinciale sur les droits de la personne.<br><\/p><p><strong>D\u00e9claration d'am\u00e9nagement raisonnable<\/strong><\/p><p>Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage \u00e0 offrir un processus de recrutement inclusif.&nbsp;Si vous avez besoin d'un am\u00e9nagement raisonnable pour participer \u00e0 n'importe quelle \u00e9tape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent \u00eatre faites en contactant <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\">app.acco@concentrix.com<\/a>.&nbsp; Toutes les informations seront trait\u00e9es de mani\u00e8re confidentielle et utilis\u00e9es uniquement pour faciliter votre participation au processus de recrutement.<br><\/p><p><strong>Intelligence artificielle (IA)<\/strong><\/p><p>Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et\/ou \u00e0 l'\u00e9valuation des candidats. Ces outils pourraient \u00eatre utilis\u00e9s pour \u00e9valuer les CV, les candidatures et d'autres documents soumis afin de nous aider \u00e0 identifier les meilleurs candidats pour le poste. <br><\/p><p><strong>Autorisation de travail<\/strong><\/p><p>Seuls les candidats qualifi\u00e9s l\u00e9galement autoris\u00e9s \u00e0 travailler au Canada seront consid\u00e9r\u00e9s. Actuellement, ce poste ne peut \u00eatre exerc\u00e9 que dans les provinces\/territoires suivants : <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/alberta.html\\\">AB,<\/a> <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/british-columbia.html\\\">BC,<\/a> <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/manitoba.html\\\">MB<\/a>, NB, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/newfoundland-labrador.html\\\">NL,<\/a> <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/nova-scotia.html\\\">NS<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/ontario.html\\\">ON<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/prince-edward-island.html\\\">PE<\/a> et <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/saskatchewan.html\\\">SK<\/a>.<br><strong><br>Pour plus d'informations sur les provinces de travail disponibles et l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi en tant que candidat, veuillez cliquer <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong>ICI<\/strong><\/a><strong>.<\/strong><\/p><\/p>\",\"ats_external_id\":\"CA-req-6d72cddbc37f1fc0\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-09-02T17:26:16.162Z\",\"created_at\":\"2026-08-25T21:46:54.943Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/R0GE8Q1AAWXV2610HQ28Q1NHPXT5HPTF\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/R0GE8Q1AAWXV2610HQ28Q1NHPXT5HPTF\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null},{\"id\":\"2020\",\"campaign_id\":\"req-c6dd9732b27ac202\",\"campaign_title\":\"Emergency Services Representative (On-Site)\",\"campaign_type\":null,\"job_title\":\"Emergency Services Representative (On-Site)\",\"street\":null,\"address\":null,\"city\":\"Oshawa\",\"state\":\"Ontario\",\"postal_code\":\"L1H 8W8\",\"region\":null,\"country\":\"Canada\",\"short_description\":\"\",\"long_description\":\"<p>Join a world-class team in Oshawa, ON, as an Emergency Services Representative! We\u2019re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p>&nbsp;<\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then an Emergency Services Representative position at Concentrix is the right place for you!<\/p><p>&nbsp;<\/p><p>As an Emergency Services Representative, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p>&nbsp;<\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p>&nbsp;<\/p><p>As an Emergency Services Representative, you will:<\/p><ul><li><p>Have the satisfaction of helping customers daily while they are in distress by providing medical instructions to customers when they are most in need<\/p><\/li><li><p>Quickly and accurately gather information that is shared on a call that will be useful for paramedics<\/p><\/li><li><p>Handle stressful and emotionally charged phone calls while remaining calm and maintaining high level of customer service<\/p><\/li><li><p>Deliver expert customer experiences\u2026with a smile.<\/p><\/li><\/ul><p><\/p><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p>&nbsp;<\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for Emergency Services Representative role include:<\/p><ul><li><p>College 911 Communications\/Public Safety Diploma or course completion<\/p><\/li><li><p>Police, Fire, or Paramedic programs<\/p><\/li><li><p>Certification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR Certification<\/p><\/li><li><p>Emergency Service Volunteer<strong><br><\/strong><\/p><\/li><\/ul><p><strong>WHAT\u2019S IN IT FOR YOU<br><\/strong><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li><p>The base salary range for this position is $31.84 - $36.79\/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.<\/p><\/li><li><p>DailyPay enrollment option to access pay \\\"early,\\\" when you want it<\/p><\/li><li><p>Health and wellness programs with trained partners to help promote a healthy you<\/p><\/li><li><p>Mentorship programs that support your rewarding career journey<\/p><\/li><li><p>A modern, state-of-the-art office setting with advanced technologies and a great team<\/p><\/li><li><p>Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support<\/p><\/li><li><p>Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more<\/p><\/li><li><p>A range of other perks and benefits<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp; <br><\/strong><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p>&nbsp;<\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><br><br><p><strong>Physical and Cognitive Requirements:&nbsp;<\/strong><br>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br><strong>Equal Opportunity Statement:<\/strong><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><strong>Reasonable Accommodation Statement:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><strong>Artificial Intelligence (AI):<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p><\/p><p><strong>Work Authorization:<\/strong><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered.<\/p><p><\/p><p><strong>For further information on available work provinces and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><p><\/p><p><strong>Exigences physiques et cognitives<br><\/strong><br>L\u2019employ\u00e9 doit r\u00e9guli\u00e8rement utiliser un ordinateur, un clavier, un t\u00e9l\u00e9phone ou un casque d\u2019\u00e9coute, ainsi que d\u2019autres \u00e9quipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est g\u00e9n\u00e9ralement de nature s\u00e9dentaire.<br><\/p><p><strong>D\u00e9claration d'\u00e9galit\u00e9 des chances <br><\/strong><\/p><p>Concentrix s'engage en faveur de l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi et ne fait aucune discrimination fond\u00e9e sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyennet\u00e9, la croyance, le sexe, l'orientation sexuelle, l'identit\u00e9 ou l'expression de genre, l'\u00e2ge, l'\u00e9tat civil ou familial, le handicap, ou toute autre cat\u00e9gorie prot\u00e9g\u00e9e par la l\u00e9gislation provinciale sur les droits de la personne.<br><\/p><p>&nbsp;<strong>D\u00e9claration d'am\u00e9nagement raisonnable<br><\/strong><\/p><p>Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage \u00e0 offrir un processus de recrutement inclusif.&nbsp;Si vous avez besoin d'un am\u00e9nagement raisonnable pour participer \u00e0 n'importe quelle \u00e9tape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent \u00eatre faites en contactant <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\">app.acco@concentrix.com<\/a>.&nbsp; Toutes les informations seront trait\u00e9es de mani\u00e8re confidentielle et utilis\u00e9es uniquement pour faciliter votre participation au processus de recrutement.<br><\/p><p><strong>Intelligence artificielle (IA)<br><\/strong><\/p><p>Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et\/ou \u00e0 l'\u00e9valuation des candidats. Ces outils pourraient \u00eatre utilis\u00e9s pour \u00e9valuer les CV, les candidatures et d'autres documents soumis afin de nous aider \u00e0 identifier les meilleurs candidats pour le poste. <br><\/p><p><strong>Autorisation de travail<br><\/strong><\/p><p>Seuls les candidats qualifi\u00e9s l\u00e9galement autoris\u00e9s \u00e0 travailler au Canada seront consid\u00e9r\u00e9s. <strong><br><br>Pour plus d'informations sur les provinces de travail disponibles et l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi en tant que candidat, veuillez cliquer <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong>ICI<\/strong><\/a><strong>.<\/strong><\/p><\/p>\",\"ats_external_id\":\"CA-req-c6dd9732b27ac202\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-09-02T17:26:16.162Z\",\"created_at\":\"2026-08-25T18:29:46.469Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/9GYDMDJ0QC7HFQMWF9YTRP6HC67F99AK\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/9GYDMDJ0QC7HFQMWF9YTRP6HC67F99AK\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null},{\"id\":\"867\",\"campaign_id\":\"24640\",\"campaign_title\":\"Sr. Database Administrator (TCF) R1756412\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior Site Reliability Engineer\",\"street\":\"BGR Work-at-Home\",\"address\":\"BGR Work-at-Home\",\"city\":\"BGR\",\"state\":\"Blagoevgrad\",\"postal_code\":\".\",\"region\":null,\"country\":\"Bulgaria\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\nIn our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today\u2019s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>We\u2019re looking for a hands-on Senior Site Reliability Engineer to help build, transition, and operate a multi-cloud production platform supporting GPO products. This role is ideal for someone who enjoys working across cloud infrastructure, Kubernetes, GitOps, reliability, and production improvement\u2014bringing strong engineering fundamentals, sound operational judgment, and a passion for building resilient, scalable platforms.<\/p><p><\/p><p><b>Responsibilities<\/b><\/p><ul><li><p>Partner with GPO architects and planners to ensure target platform designs are deployable, secure, observable, supportable, and recoverable in production.<\/p><\/li><li><p>Assess and document the current multi-cloud and Kubernetes estate across Azure, GCP, AWS, and GitOps environments, identifying dependencies, migration needs, risks, and operational gaps.<\/p><\/li><li><p>Build, maintain, and enhance cloud infrastructure and shared platform services using infrastructure as code, peer-reviewed workflows, and safe production change practices.<\/p><\/li><li><p>Operate and improve AKS, GKE, and EKS environments, including networking, identity, upgrades, scalability, availability, recovery, and shared platform capabilities.<\/p><\/li><li><p>Develop and support GitOps and CI\/CD workflows that make platform changes repeatable, reviewable, observable, and easy to validate and roll back.<\/p><\/li><li><p>Troubleshoot production issues across cloud, network, Kubernetes, GitOps, database, and shared platform layers, while collaborating effectively across team boundaries.<\/p><\/li><li><p>Reduce operational toil through automation and continuously improve SLOs, alerts, dashboards, runbooks, disaster recovery procedures, and cost controls.<\/p><\/li><li><p>Complete all assigned, mandatory training within the timeframe provided.<\/p><\/li><li><p>Conduct and\/or participate in regularly scheduled 1:1 meetings with your direct manager and\/or direct reports.<\/p><\/li><\/ul><p><\/p><p><b>Qualifications<\/b><\/p><ul><li><p>Strong Linux and networking fundamentals, with practical understanding of how distributed production systems behave and fail.<\/p><\/li><li><p>Hands-on experience in at least one key area such as Azure, GCP, AWS, Kubernetes, infrastructure as code, GitOps, CI\/CD, observability, or reliability engineering.<\/p><\/li><li><p>Ability to build, test, review, and maintain infrastructure automation using tools or languages such as Terraform\/OpenTofu, Terragrunt, Ansible, Python, Go, shell scripting, or Kubernetes configuration.<\/p><\/li><li><p>Experience with Git-based workflows, peer review, CI validation, rollback planning, and safe production change management.<\/p><\/li><li><p>Demonstrated troubleshooting and incident response skills, with a structured, risk-aware approach to solving unfamiliar technical problems.<\/p><\/li><li><p>Familiarity with managed Kubernetes platforms such as AKS, GKE, or EKS, and exposure to shared platform services including secrets, certificates, private connectivity, messaging, caching, or observability tooling.<\/p><\/li><li><p>Experience supporting brownfield platform environments, staged migrations, and database technologies such as MongoDB, PostgreSQL, or MySQL is preferred.<\/p><\/li><li><p>Strong written and verbal English communication skills, with the ability to collaborate effectively across global teams and meet requirements for privileged production access.<\/p><\/li><\/ul><p><\/p><p>#li-remote<\/p>\",\"ats_external_id\":\"R1756412\",\"location\":\"BGR, Blagoevgrad\",\"job_type\":\"full_time\",\"salary\":\"6000\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-08-27T22:04:54.816+08:00\",\"created_at\":\"2026-08-25T18:09:37.866+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDY0MA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/BGR-Work-at-Home\/Senior-Site-Reliability-Engineer_R1756412\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Database Administration\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"fedde5c1af28103132720127ceab0000\",\"descriptor\":\"Concentrix Services Bulgaria EOOD (New)\",\"reference_id\":\"CBG04\",\"organization_reference_id\":\"CBG04\"},\"location\":{\"city\":\"BGR\",\"state\":\"Blagoevgrad\",\"country\":{\"wid\":\"25f4875dc598484dbeee857eb2d81652\",\"iso2\":\"BG\",\"iso3\":\"BGR\",\"descriptor\":\"Bulgaria\",\"iso_numeric\":\"100\"},\"postal_code\":\".\",\"primary_location\":{\"id\":\"BG-WAH-DRECT-Y0\",\"wid\":\"b67da9176e3d1062f9dd36ed0277bd30\",\"descriptor\":\"BGR Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"joanna.sawczak@concentrix.com\"},\"first_name\":\"Sawczak, Joanna\"},\"categories\":[{\"descriptor\":\"CF Database Administration\"}],\"recruiters\":[{\"id\":\"102158099\",\"wid\":\"fb71bbe9c33f10085653c222b0990000\",\"descriptor\":\"Joanna Sawczak (102158099)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0369\",\"descriptor\":\"Sr. Database Administrator (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384855\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/BGR-Work-at-Home\/Senior-Site-Reliability-Engineer_R1756412\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/BGR-Work-at-Home\/Senior-Site-Reliability-Engineer_R1756412\/apply\",\"job_requisition_id\":\"R1756412\"}],\"organizations\":[{\"wid\":\"fedde5c1af28103132720127ceab0000\",\"descriptor\":\"Concentrix Services Bulgaria EOOD (New)\",\"reference_id\":\"CBG04\",\"custom_reference_id\":null,\"company_reference_id\":\"CBG04\"},{\"wid\":\"61a2bc861dd2100c61c8447e273d0000\",\"descriptor\":\"24960 - CONCENTRIX - 980007293\",\"reference_id\":\"980007293\",\"custom_reference_id\":\"980007293\",\"company_reference_id\":null},{\"wid\":\"0eb99cb4d1ce100efe5d2668d1300000\",\"descriptor\":\"(CORP) GPO R&D\",\"reference_id\":\"GPORD\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"a0df6f1f6b83100e6c25099bcce60000\",\"descriptor\":\"W0ZY9X Gpo Lab Ix R&D\",\"reference_id\":\"W0ZY9X\",\"custom_reference_id\":\"W0ZY9X\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"chaohui.he@concentrix.com\"},\"first_name\":\"Chaohui He (007864)\"},\"category_groups\":[{\"id\":\"CF Information Technology Group\",\"wid\":\"0227dc387a09016bad567901ec6584db\",\"descriptor\":\"Information Technology Group\"}],\"job_requisition\":{\"id\":\"R1756412\",\"wid\":\"e1b434374cb610279abfba42a6c30000\",\"descriptor\":\"Senior Site Reliability Engineer\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"868\",\"campaign_id\":\"24636\",\"campaign_title\":\"Team Leader, Operations R1758511\",\"campaign_type\":\"job_application\",\"job_title\":\"Teamleader (m\/w\/d) Customer Care - 100% Homeoffice\",\"street\":\"HUN Work-at-Home\",\"address\":\"HUN Work-at-Home\",\"city\":\"Budapest\",\"state\":null,\"postal_code\":\"1114\",\"region\":null,\"country\":\"Hungary\",\"short_description\":\"\",\"long_description\":\"<p><b>Du sprichst Deutsch und lebst in Ungarn?<\/b>\u00a0Dann ist unsere 100% Remote Stelle als <b>Teamleader (m\/w\/d) Customer Care<\/b> genau das richtige f\u00fcr dich!<\/p><p>In dieser Position f\u00fchrst du fachlich und disziplinarisch ein Customer-Care-Team. Du unterst\u00fctzt und coachst dein Team bei der Zielerreichung, f\u00fchrst Einzelgespr\u00e4che und Teammeetings und sicherst durch operative Steuerung die vereinbarten KPIs.<\/p><p><\/p><p><b>Und zwar mit folgenden Rahmenbedingungen:<\/b><\/p><p>Start ab sofort | Vollzeit | 100% Homeoffice in Ungarn | Montag \u2013 Sonntag | 5-Tage-Woche | Inbound | Deutsch, Ungarisch \u2013 C1 | unbefristet\u00a0<\/p><p><\/p><p><b>Das l\u00e4sst sich mit deinem Alltag vereinbaren?<\/b>\u00a0Perfekt! Dann sind wir jetzt dran \u2013 lies weiter und lass dich von uns \u00fcberzeugen, so wie wir unsere Mitarbeiter Tag f\u00fcr Tag von uns \u00fcberzeugen. Auszeichnungen wie z.B. \u201eGlobal Best Places to Work\u201c sind der Beweis daf\u00fcr.<\/p><p><\/p><p><b>Deine Aufgaben<\/b><\/p><p>Als\u00a0<b>Teamleader (m\/w\/d) <\/b>wirst du:<\/p><ul><li><p>ein Team von telefonischen Kundenberatern <b>fachlich und disziplinarisch f\u00fchren<\/b><\/p><\/li><li><p>dein Team im Sinne unserer Service- und Unternehmensziele <b>betreuen, motivieren und weiterentwickeln<\/b><\/p><\/li><li><p>deine Mitarbeiter bei der <b>Erreichung ihrer Leistungskennzahlen<\/b> coachen und unterst\u00fctzen<\/p><\/li><li><p><b>Mitarbeitergespr\u00e4che<\/b> und <b>Teammeetings<\/b> vorbereiten und durchf\u00fchren<\/p><\/li><li><p>das Team <b>operativ steuern<\/b> und die <b>Einhaltung der vereinbarten KPIs<\/b> sicherstellen<\/p><\/li><li><p>Kundenanliegen telefonisch und schriftlich bearbeiten<\/p><\/li><li><p>unsere <b>Unternehmenswerte<\/b> durch dein t\u00e4gliches Handeln <b>vorleben<\/b><\/p><\/li><\/ul><p><\/p><p><b>Dein Profil<\/b><\/p><p>Concentrix passt perfekt zu dir, wenn du:<\/p><ul><li><p>mindestens <b>6 Monate Erfahrung im Customer Care<\/b> sowie erste <b>F\u00fchrungserfahrung<\/b> mitbringst<\/p><\/li><li><p>idealerweise eine abgeschlossene Ausbildung oder ein Studium hast<\/p><\/li><li><p><b>Deutsch und Ungarisch auf C1-Niveau<\/b> sprichst<\/p><\/li><li><p>idealerweise auch <b>Englischkenntnisse<\/b> mitbringst<\/p><\/li><li><p>die Anforderungen an einen <b>Remote-Arbeitsplatz<\/b> erf\u00fcllen kannst<\/p><\/li><li><p>bereit bist f\u00fcr ausgew\u00e4hlte Termine am <b>Standort P\u00e9cs<\/b> zu arbeiten<\/p><\/li><li><p>eine <b>motivierte Pers\u00f6nlichkeit<\/b> bist und dein <b>Team gezielt entwickeln und coachen<\/b> kannst<\/p><\/li><li><p>ein <b>gutes Verst\u00e4ndnis f\u00fcr Kennzahlen und Zielerreichung<\/b> hast<\/p><\/li><li><p>auch unter <b>Zeitdruck<\/b> strukturiert und fokussiert arbeitest<\/p><\/li><li><p>ein Team in einem <b>dynamischen Arbeitsumfeld<\/b> sicher f\u00fchren, <b>Priorit\u00e4ten setzen<\/b> und <b>Aufgaben fristgerecht<\/b> umsetzen kannst<\/p><\/li><\/ul><p><\/p><p><\/p><p><b>Deine Benefits<\/b><\/p><p>In dieser Position bieten wir dir Benefits, die deinen einzigartigen Lebensstil unterst\u00fctzen:<\/p><ul><li><p><b>Verantwortungsvolle Aufgaben<\/b>\u00a0in einem internationalen Arbeitsumfeld<\/p><\/li><li><p>Ein\u00a0<b>offenes, motiviertes Team<\/b>, das sich auf dich freut<\/p><\/li><li><p>Einen\u00a0<b>unbefristeten Arbeitsvertrag<\/b>\u00a0f\u00fcr eine langfristige Zusammenarbeit<\/p><\/li><li><p>Einen <b>Homeoffice-Arbeitsplatz ab dem 2. Arbeitstag<\/b> - die n\u00f6tige Hardware wird dir am deinem 1. Arbeitstag an unserem Standort in P\u00e9cs \u00fcbergeben<\/p><\/li><li><p><b>Vielf\u00e4ltige Weiterbildungs- und Karrierem\u00f6glichkeiten<\/b>\u00a0\u2013 auch international<\/p><\/li><li><p>Eine\u00a0<b>leistungsorientierte Verg\u00fctung<\/b>, die an gemeinsame Gesch\u00e4ftsergebnisse gekoppelt ist<\/p><\/li><li><p>Ein\u00a0<b>Cafeteria-Paket<\/b>\u00a0von bis zu\u00a0<b>450.000 HUF pro Jahr<\/b><\/p><\/li><li><p><b>Zusch\u00fcsse zu \u00f6ffentlichen Verkehrsmitteln<\/b>\u00a0und ein\u00a0<b>zentral gelegenes B\u00fcro<\/b><\/p><\/li><\/ul><p><\/p><p><b>Du willst mit uns durchstarten?<\/b><\/p><p>Wenn das alles nach dem perfekten n\u00e4chsten Schritt auf deinem Karriereweg klingt, dann m\u00f6chten wir dich kennenlernen. Bewirb dich noch heute \u00fcber unser Online-Formular.<\/p><p><\/p><p><b>Dein zuk\u00fcnftiger Arbeitsort<\/b><\/p><p>100% Homeoffice in Ungarn<\/p><p><\/p><p><b>Concentrix setzt sich f\u00fcr Chancengleichheit ein<\/b><\/p><p>Vielfalt und Chancengleichheit geh\u00f6ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr\u00fccklich erw\u00fcnscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst\u00fctzung an, um den f\u00fcr dich passenden Arbeitsplatz zu schaffen.<\/p><p><\/p><p>#WAH<\/p><p>#EMEACNX<\/p><p>#AGENTCNX<\/p>\",\"ats_external_id\":\"R1758511\",\"location\":\"Budapest\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-25T16:06:41.304+08:00\",\"created_at\":\"2026-08-25T16:05:37.770+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDYzNg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/HUN-Work-at-Home\/Teamleader--m-w-d--Customer-Care---100--Homeoffice_R1758511\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Budapest\",\"state\":null,\"country\":{\"wid\":\"9db257f5937e4421b2fac64eec6832f8\",\"iso2\":\"HU\",\"iso3\":\"HUN\",\"descriptor\":\"Hungary\",\"iso_numeric\":\"348\"},\"postal_code\":\"1114\",\"primary_location\":{\"id\":\"HU-WAH-HUNGA-01\",\"wid\":\"4f1d16a484f00104092847833f970000\",\"descriptor\":\"HUN Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"annett.herklotz@concentrix.com\"},\"first_name\":\"Herklotz, Annett\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101314591\",\"wid\":\"cd9c2815980c0127e3a8a451671f5261\",\"descriptor\":\"Jan Lauterbach (101314591)\"},{\"id\":\"101307431\",\"wid\":\"d1bdd39f10af01de8cd9110b2050c85a\",\"descriptor\":\"Nick Patrick (101307431)\"},{\"id\":\"101302267\",\"wid\":\"d1bdd39f10af012815ae245e2050f46c\",\"descriptor\":\"Annett Herklotz (101302267)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0629\",\"descriptor\":\"Team Leader, Operations\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384436\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/HUN-Work-at-Home\/Teamleader--m-w-d--Customer-Care---100--Homeoffice_R1758511\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/HUN-Work-at-Home\/Teamleader--m-w-d--Customer-Care---100--Homeoffice_R1758511\/apply\",\"job_requisition_id\":\"R1758511\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"andrea.oszto@concentrix.com\"},\"first_name\":\"Oszt\u00f3 Andrea (101307181)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1758511\",\"wid\":\"eb3144221e5410279642ca308c400000\",\"descriptor\":\"Teamleader (m\/w\/d) Customer Care - 100% Homeoffice\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"869\",\"campaign_id\":\"24635\",\"campaign_title\":\"Operations Manager I R1758505\",\"campaign_type\":\"job_application\",\"job_title\":\"Operations Manager (m\/w\/d) Customer Care - 100% Homeoffice\",\"street\":\"HUN Work-at-Home\",\"address\":\"HUN Work-at-Home\",\"city\":\"Budapest\",\"state\":null,\"postal_code\":\"1114\",\"region\":null,\"country\":\"Hungary\",\"short_description\":\"\",\"long_description\":\"<p>Du suchst einen\u00a0<b>abwechslungsreichen Job mit Flexibilit\u00e4t und Verantwortung? <\/b><\/p><p>Dann ist unsere 100% Remote Stelle als <b>Operations Manager (m\/w\/d) Customer Care<\/b> genau das richtige f\u00fcr dich! In dieser Rolle leitest du ein nationales und internationales Team und arbeitest mit deinem F\u00fchrungsteam daran, Prozesse kontinuierlich zu verbessern, effizienter zu gestalten und das Kundenerlebnis auf ein neues Level zu heben.<\/p><p><\/p><p><b>Wir bieten folgende Rahmenbedingungen:<\/b><\/p><p>Start ab sofort | Vollzeit | 100% Homeoffice in Ungarn | Montag \u2013 Freitag | 5-Tage-Woche | Inbound | Ungarisch, Deutsch, Englisch \u2013 C1 | unbefristet\u00a0<\/p><p><\/p><p><b>Das l\u00e4sst sich mit deinem Alltag vereinbaren?<\/b>\u00a0Perfekt! Dann sind wir jetzt dran \u2013 lies weiter und lass dich von uns \u00fcberzeugen, so wie wir unsere Mitarbeiter Tag f\u00fcr Tag von uns \u00fcberzeugen. Auszeichnungen wie z.B. \u201eGlobal Best Places to Work\u201c sind der Beweis daf\u00fcr.<\/p><p><\/p><p><b>Deine Aufgaben<\/b><\/p><p>Als\u00a0<b>Operations Manager (m\/w\/d) <\/b>wirst du:<\/p><ul><li><p>Die Verantwortung f\u00fcr einen\u00a0<b>reibungslosen, effizienten und qualit\u00e4tsorientierten Ablauf aller operativen Multi-Channel-Aktivit\u00e4ten<\/b>\u00a0\u00fcbernehmen.<\/p><\/li><li><p>Relevante\u00a0<b>KPIs analysieren<\/b>,\u00a0<b>Ma\u00dfnahmen ableiten<\/b>\u00a0und diese erfolgreich in operative Prozesse umsetzen.\u00a0<\/p><\/li><li><p>Die\u00a0<b>Qualit\u00e4tssicherung<\/b>\u00a0verantworten und bestehende Prozesse kontinuierlich weiterentwickeln.\u00a0\u00a0\u00a0<\/p><\/li><li><p>Die\u00a0<b>Kostenstellenverantwortung<\/b>\u00a0\u00fcbernehmen und Ressourcen unter finanziellen, personellen und r\u00e4umlichen Gesichtspunkten planen.<\/p><\/li><li><p>Den\u00a0<b>Auftraggeber(n) eng begleiten<\/b>,\u00a0<b>Optimierungs- und Wachstumspotentiale identifizieren<\/b>\u00a0und diese gemeinsam mit dem Auftraggeber umsetzen.<\/p><\/li><li><p>Alle\u00a0<b>operativen Prozesse in unseren Inbound-, Outbound-, Sales- und Service-Kampagnen (B2B und B2C<\/b>) organisieren, steuern und kontrollieren.<\/p><\/li><li><p><b>Umsatzstrategien<\/b>\u00a0f\u00fcr Kundenprojekte entwickeln und deren Umsetzung begleiten.<\/p><\/li><li><p>Unser\u00a0<b>Team in P\u00e9cs und ungarnweit<\/b>\u00a0sowohl fachlich als auch disziplinarisch f\u00fchren und mit anderen <b>internationalen Standorten und Teams<\/b>\u00a0remote fachlich zusammenarbeiten.<\/p><\/li><li><p>Regelm\u00e4\u00dfig\u00a0<b>Mitarbeitergespr\u00e4che<\/b>, Entwicklungs- und Feedbackgespr\u00e4che f\u00fchren.<\/p><\/li><li><p>Unsere\u00a0<b>Unternehmenswerte<\/b>\u00a0leben, deren Umsetzung steuern und f\u00fcr deren Einhaltung sorgen.<\/p><\/li><\/ul><p><\/p><p><b>Dein Profil<\/b><\/p><p>Concentrix passt perfekt zu dir, wenn du:<\/p><ul><li><p><b>Sehr gute Ungarisch, Deutsch- und Englischkenntnisse in Wort und Schrift<\/b>\u00a0mitbringst.<\/p><\/li><li><p>Idealerweise ein abgeschlossenes\u00a0<b>Hochschulstudium oder eine vergleichbare Ausbildung<\/b>\u00a0hast.<\/p><\/li><li><p>\u00dcber\u00a0<b>mehrj\u00e4hrige F\u00fchrungserfahrung in der Customer-Care-Branche<\/b>\u00a0verf\u00fcgst.<\/p><\/li><li><p>Die Anforderungen an einen <b>Remote-Arbeitsplatz<\/b> erf\u00fcllen kannst.<\/p><\/li><li><p>Bereit bist f\u00fcr ausgew\u00e4hlte Termine am <b>Standort in P\u00e9cs<\/b> zu arbeiten.<\/p><\/li><li><p>Eine\u00a0<b>proaktive, gestaltende F\u00fchrungspers\u00f6nlichkeit<\/b>\u00a0bist, die kommunikativ stark, empathisch, aber auch hartn\u00e4ckig und durchsetzungsf\u00e4hig ist.<\/p><\/li><li><p>Dich in einem\u00a0<b>internationalen Konzernumfeld<\/b>\u00a0wohlf\u00fchlst und trotzdem t\u00e4glich ein St\u00fcck \u201eStart-up-Mentalit\u00e4t\u201c lebst.<\/p><\/li><li><p>Entscheidungen\u00a0<b>klar, transparent und nachvollziehbar kommunizierst<\/b>\u00a0\u2013 und auch in\u00a0<b>herausfordernden Situationen<\/b>\u00a0einen k\u00fchlen Kopf bewahrst.<\/p><\/li><\/ul><p><\/p><p><b>Deine Benefits<\/b><\/p><p>In dieser Position bieten wir dir Benefits, die deinen einzigartigen Lebensstil unterst\u00fctzen:<\/p><ul><li><p><b>Verantwortungsvolle Aufgaben<\/b>\u00a0in einem internationalen Arbeitsumfeld<\/p><\/li><li><p>Ein\u00a0<b>offenes, motiviertes Team<\/b>, das sich auf dich freut<\/p><\/li><li><p>Einen\u00a0<b>unbefristeten Arbeitsvertrag<\/b>\u00a0f\u00fcr eine langfristige Zusammenarbeit<\/p><\/li><li><p>Einen <b>Homeoffice-Arbeitsplatz ab deinem 2. Arbeitstag<\/b> - die n\u00f6tige Hardware wird dir an deinem 1. Arbeitstag an unserem Standort in P\u00e9cs \u00fcbergeben.<\/p><\/li><li><p><b>Vielf\u00e4ltige Weiterbildungs- und Karrierem\u00f6glichkeiten<\/b>\u00a0\u2013 auch international<\/p><\/li><li><p>Eine\u00a0<b>leistungsorientierte Verg\u00fctung<\/b>, die an gemeinsame Gesch\u00e4ftsergebnisse gekoppelt ist<\/p><\/li><li><p>Ein\u00a0<b>Cafeteria-Paket<\/b>\u00a0von bis zu\u00a0<b>450.000 HUF pro Jahr<\/b><\/p><\/li><li><p><b>Zusch\u00fcsse zu \u00f6ffentlichen Verkehrsmitteln<\/b>\u00a0und ein\u00a0<b>zentral gelegenes B\u00fcro<\/b><\/p><\/li><\/ul><p><\/p><p><b>Du willst mit uns durchstarten?<\/b><\/p><p>Wenn das alles nach dem perfekten n\u00e4chsten Schritt auf deinem Karriereweg klingt, dann m\u00f6chten wir dich kennenlernen. Bewirb dich noch heute \u00fcber unser Online-Formular.<\/p><p><\/p><p><b>Dein zuk\u00fcnftiger Arbeitsort<\/b><\/p><p>100% Homeoffice in Ungarn<\/p><p><\/p><p><b>Concentrix setzt sich f\u00fcr Chancengleichheit ein<\/b><\/p><p>Vielfalt und Chancengleichheit geh\u00f6ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr\u00fccklich erw\u00fcnscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst\u00fctzung an, um den f\u00fcr dich passenden Arbeitsplatz zu schaffen.<\/p><p><\/p><p>#EMEACNX<\/p><p>#AGENTCNX<\/p>\",\"ats_external_id\":\"R1758505\",\"location\":\"Budapest\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-25T16:06:41.258+08:00\",\"created_at\":\"2026-08-25T16:05:37.505+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDYzNQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/HUN-Work-at-Home\/Operations-Manager--m-w-d--Customer-Care---100--Homeoffice_R1758505\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Budapest\",\"state\":null,\"country\":{\"wid\":\"9db257f5937e4421b2fac64eec6832f8\",\"iso2\":\"HU\",\"iso3\":\"HUN\",\"descriptor\":\"Hungary\",\"iso_numeric\":\"348\"},\"postal_code\":\"1114\",\"primary_location\":{\"id\":\"HU-WAH-HUNGA-01\",\"wid\":\"4f1d16a484f00104092847833f970000\",\"descriptor\":\"HUN Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"annett.herklotz@concentrix.com\"},\"first_name\":\"Herklotz, Annett\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101314591\",\"wid\":\"cd9c2815980c0127e3a8a451671f5261\",\"descriptor\":\"Jan Lauterbach (101314591)\"},{\"id\":\"101307431\",\"wid\":\"d1bdd39f10af01de8cd9110b2050c85a\",\"descriptor\":\"Nick Patrick (101307431)\"},{\"id\":\"101302267\",\"wid\":\"d1bdd39f10af012815ae245e2050f46c\",\"descriptor\":\"Annett Herklotz (101302267)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0604\",\"descriptor\":\"Operations Manager I\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384463\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/HUN-Work-at-Home\/Operations-Manager--m-w-d--Customer-Care---100--Homeoffice_R1758505\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/HUN-Work-at-Home\/Operations-Manager--m-w-d--Customer-Care---100--Homeoffice_R1758505\/apply\",\"job_requisition_id\":\"R1758505\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"andrea.oszto@concentrix.com\"},\"first_name\":\"Oszt\u00f3 Andrea (101307181)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1758505\",\"wid\":\"b24e98bc6551102794a03769f8ef0000\",\"descriptor\":\"Operations Manager (m\/w\/d) Customer Care - 100% Homeoffice\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_8A\",\"wid\":\"0227dc387a0901a4dc9568e6e065fa34\",\"descriptor\":\"Grade 8A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"}]}<\/script><script type=\"text\/javascript\">const jobsData = JSON.parse(document.getElementById(\"jobsData\").textContent);<\/script>            <\/div>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-986f451 e-flex e-con-boxed e-con e-parent\" data-id=\"986f451\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8167406 elementor-widget elementor-widget-text-editor\" data-id=\"8167406\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h6>Incontra i nostri innovatori<\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56f5ab3 elementor-widget elementor-widget-text-editor\" data-id=\"56f5ab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Ecco com&#8217;\u00e8 davvero la vita con noi<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65d8876 elementor-pagination-type-bullets elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"65d8876\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:56,&quot;_skin&quot;:&quot;post&quot;,&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;.elementor-loop-container&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-carousel.post\">\n\t\t\t\t\t\t\t<div class=\"swiper elementor-loop-container elementor-grid\" role=\"list\" dir=\"ltr\">\n\t\t\t\t<div class=\"swiper-wrapper\" aria-live=\"off\">\n\t\t<style id=\"loop-56\">.elementor-56 .elementor-element.elementor-element-3b5eb67{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:0px 0px;--row-gap:0px;--column-gap:0px;}.elementor-56 .elementor-element.elementor-element-194baf3{--display:flex;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-56 .elementor-element.elementor-element-3a3ba00 img{border-radius:35px 35px 0px 0px;}.elementor-56 .elementor-element.elementor-element-5d02317{--display:flex;--border-radius:0px 0px 35px 35px;--padding-top:30px;--padding-bottom:30px;--padding-left:30px;--padding-right:30px;}.elementor-56 .elementor-element.elementor-element-5d02317:not(.elementor-motion-effects-element-type-background), .elementor-56 .elementor-element.elementor-element-5d02317 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#F1F1F1;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-56 .elementor-element.elementor-element-45b647f{font-family:\"Montserrat\", Sans-serif;font-weight:600;color:var( --e-global-color-8adaa76 );}.elementor-widget-theme-post-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"56\" class=\"elementor elementor-56 swiper-slide e-loop-item e-loop-item-594 post-594 game-changers type-game-changers status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-3b5eb67 e-flex e-con-boxed e-con e-parent\" data-id=\"3b5eb67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-194baf3 e-con-full e-flex e-con e-child\" data-id=\"194baf3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a3ba00 elementor-widget elementor-widget-image\" data-id=\"3a3ba00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-bilal.webp\" class=\"attachment-large size-large wp-image-593\" alt=\"Bilal, Operations Manager (Turchia)\" srcset=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-bilal.webp 450w, https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-bilal-300x300.webp 300w, https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-bilal-150x150.webp 150w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d02317 e-con-full e-flex e-con e-child\" data-id=\"5d02317\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b647f elementor-widget elementor-widget-text-editor\" data-id=\"45b647f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tBilal, Operations Manager (Turchia)\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d7f317 elementor-widget elementor-widget-theme-post-content\" data-id=\"6d7f317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t\t\n<p>Ho iniziato a lavorare nella nostra azienda come rappresentante clienti a febbraio 2021. Nello stesso anno, ho ricevuto la mia prima promozione come Assistente Specialista Qualit\u00e0. Nel 2022, sono diventato team leader, nel 2023 Operations Manager e infine nel 2024 sono stato promosso Senior Operations Manager. Il motivo per cui condivido il mio percorso professionale \u00e8 per evidenziare le uniche opportunit\u00e0 di carriera che la nostra azienda offre. Con il continuo supporto del mio manager, ho avuto la possibilit\u00e0 di crescere sia professionalmente che personalmente.    <\/p>\n\n<p><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"56\" class=\"elementor elementor-56 swiper-slide e-loop-item e-loop-item-628 post-628 game-changers type-game-changers status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-3b5eb67 e-flex e-con-boxed e-con e-parent\" data-id=\"3b5eb67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-194baf3 e-con-full e-flex e-con e-child\" data-id=\"194baf3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a3ba00 elementor-widget elementor-widget-image\" data-id=\"3a3ba00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-nisreen.webp\" class=\"attachment-large size-large wp-image-627\" alt=\"Nisreen, Consulente di Moderazione dei Contenuti (Giordania)\" srcset=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-nisreen.webp 450w, https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-nisreen-300x300.webp 300w, https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-nisreen-150x150.webp 150w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d02317 e-con-full e-flex e-con e-child\" data-id=\"5d02317\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b647f elementor-widget elementor-widget-text-editor\" data-id=\"45b647f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tNisreen, Consulente di Moderazione dei Contenuti (Giordania)\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d7f317 elementor-widget elementor-widget-theme-post-content\" data-id=\"6d7f317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t\t\n<p>Durante il mio periodo in Concentrix, ho affinato le mie capacit\u00e0 analitiche e di problem-solving, permettendomi di gestire compiti complessi di moderazione dei contenuti con grande efficienza. Anche le mie abilit\u00e0 comunicative sono cresciute, consentendomi di collaborare pi\u00f9 efficacemente con il mio team e fornire feedback pi\u00f9 chiari. Inoltre, ho sviluppato un\u2019attenzione acuta ai dettagli, assicurandomi che i nostri contenuti rispettino i pi\u00f9 elevati standard di precisione e qualit\u00e0.  <\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"56\" class=\"elementor elementor-56 swiper-slide e-loop-item e-loop-item-662 post-662 game-changers type-game-changers status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-3b5eb67 e-flex e-con-boxed e-con e-parent\" data-id=\"3b5eb67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-194baf3 e-con-full e-flex e-con e-child\" data-id=\"194baf3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a3ba00 elementor-widget elementor-widget-image\" data-id=\"3a3ba00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-eneas.webp\" class=\"attachment-large size-large wp-image-661\" alt=\"Eneas, Team Leader (Brasile)\" srcset=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-eneas.webp 450w, https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-eneas-300x300.webp 300w, https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-eneas-150x150.webp 150w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d02317 e-con-full e-flex e-con e-child\" data-id=\"5d02317\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b647f elementor-widget elementor-widget-text-editor\" data-id=\"45b647f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tEneas, Team Leader (Brasile)\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d7f317 elementor-widget elementor-widget-theme-post-content\" data-id=\"6d7f317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t\t\n<p>Per me, lavorare in Concentrix \u00e8 molto gratificante. \u00c8 il posto dove mi sono sviluppato come professionista, creando una carriera in cui sono gi\u00e0 cresciuto tre volte, e sento che posso crescere ulteriormente. Credi nel tuo potenziale e perseguire i tuoi obiettivi, perch\u00e9 qui puoi crescere. Adoro lavorare in Concentrix. Una parola che definisce Concentrix \u00e8 opportunit\u00e0.    <\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8482cc elementor-align-center elementor-widget elementor-widget-button\" data-id=\"f8482cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/jobs.concentrix.com\/it\/benefits\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Perch\u00e9 unirsi a Concentrix<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Lavori per&nbsp;genitori per&nbsp;studenti da&nbsp;casa all&#8217;estero per&nbsp;leader per&nbsp;esploratori per&nbsp;tutti LocationAll CountriesAlbaniaAlgeriaArgentinaAustraliaAustriaBelgiumBeninBosnia and HerzegovinaBrazilBulgariaCanadaChinaColombiaCosta RicaCura\u00e7aoCzechiaC\u00f4te d&#039;IvoireDenmarkDominican RepublicEgyptEl SalvadorEstoniaFinlandFranceGeorgiaGermanyGhanaGreeceGuatemalaHondurasHungaryIndiaIndonesiaIrelandIsraelItalyJamaicaJapanJordanKorea (Republic of)KosovoLatviaLithuaniaNorth MacedoniaMadagascarMalaysiaMexicoMoroccoNetherlandsNew ZealandNicaraguaPeruPhilippinesPolandPortugalRomaniaSaudi ArabiaSenegalSerbiaSingaporeSlovakiaSouth AfricaSpainSurinameSwedenSwitzerlandThailandTunisiaT\u00fcrkiyeUnited Arab EmiratesUnited KingdomUnited StatesVietnam AVVISO: avviso di frode di reclutamentoComprendere il nostro processo di reclutamento \u00e8 essenziale per proteggersi dalle truffe di reclutamento online, che sono in aumento. Prenditi un momento per rivedere [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":128,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-890","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Work with Concentrix - Game Changing Customer Support Jobs<\/title>\n<meta name=\"description\" content=\"Are you looking for a job in customer support and contact? View our job vacancies and apply directly online to join Concentrix\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jobs.concentrix.com\/it\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Work with Concentrix - Game Changing Customer Support Jobs\" \/>\n<meta property=\"og:description\" content=\"Are you looking for a job in customer support and contact? View our job vacancies and apply directly online to join Concentrix\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jobs.concentrix.com\/it\/\" \/>\n<meta property=\"og:site_name\" content=\"Concentrix Careers\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Concentrix-153770504699665\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-17T03:06:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2025\/11\/preview-concentrix-careers.png\" \/>\n\t<meta property=\"og:image:width\" content=\"960\" \/>\n\t<meta property=\"og:image:height\" content=\"505\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Work with Concentrix - Game Changing Customer Support Jobs\" \/>\n<meta name=\"twitter:description\" content=\"Are you looking for a job in customer support and contact? View our job vacancies and apply directly online to join Concentrix\" \/>\n<meta name=\"twitter:site\" content=\"@concentrix\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/jobs.concentrix.com\\\/it\\\/\",\"url\":\"https:\\\/\\\/jobs.concentrix.com\\\/it\\\/\",\"name\":\"Work with Concentrix - Game Changing Customer Support Jobs\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/jobs.concentrix.com\\\/it\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/jobs.concentrix.com\\\/it\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/jobs.concentrix.com\\\/it\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/jobs.concentrix.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/preview-concentrix-careers.png\",\"datePublished\":\"2025-10-21T02:06:29+00:00\",\"dateModified\":\"2026-02-17T03:06:11+00:00\",\"description\":\"Are you looking for a job in customer support and contact? View our job vacancies and apply directly online to join Concentrix\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/jobs.concentrix.com\\\/it\\\/#breadcrumb\"},\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/jobs.concentrix.com\\\/it\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\\\/\\\/jobs.concentrix.com\\\/it\\\/#primaryimage\",\"url\":\"https:\\\/\\\/jobs.concentrix.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/preview-concentrix-careers.png\",\"contentUrl\":\"https:\\\/\\\/jobs.concentrix.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/preview-concentrix-careers.png\",\"width\":960,\"height\":505,\"caption\":\"Concentrix Careers\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/jobs.concentrix.com\\\/it\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/jobs.concentrix.com\\\/it\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Home\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/jobs.concentrix.com\\\/it\\\/#website\",\"url\":\"https:\\\/\\\/jobs.concentrix.com\\\/it\\\/\",\"name\":\"Concentrix Careers\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/jobs.concentrix.com\\\/it\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/jobs.concentrix.com\\\/it\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"it-IT\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/jobs.concentrix.com\\\/it\\\/#organization\",\"name\":\"Concentrix Careers\",\"url\":\"https:\\\/\\\/jobs.concentrix.com\\\/it\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\\\/\\\/jobs.concentrix.com\\\/it\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/jobs.concentrix.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/preview-concentrix-careers.png\",\"contentUrl\":\"https:\\\/\\\/jobs.concentrix.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/preview-concentrix-careers.png\",\"width\":960,\"height\":505,\"caption\":\"Concentrix Careers\"},\"image\":{\"@id\":\"https:\\\/\\\/jobs.concentrix.com\\\/it\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Concentrix-153770504699665\",\"https:\\\/\\\/x.com\\\/concentrix\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Work with Concentrix - Game Changing Customer Support Jobs","description":"Are you looking for a job in customer support and contact? View our job vacancies and apply directly online to join Concentrix","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jobs.concentrix.com\/it\/","og_locale":"it_IT","og_type":"article","og_title":"Work with Concentrix - Game Changing Customer Support Jobs","og_description":"Are you looking for a job in customer support and contact? View our job vacancies and apply directly online to join Concentrix","og_url":"https:\/\/jobs.concentrix.com\/it\/","og_site_name":"Concentrix Careers","article_publisher":"https:\/\/www.facebook.com\/Concentrix-153770504699665","article_modified_time":"2026-02-17T03:06:11+00:00","og_image":[{"width":960,"height":505,"url":"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2025\/11\/preview-concentrix-careers.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_title":"Work with Concentrix - Game Changing Customer Support Jobs","twitter_description":"Are you looking for a job in customer support and contact? View our job vacancies and apply directly online to join Concentrix","twitter_site":"@concentrix","twitter_misc":{"Tempo di lettura stimato":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/jobs.concentrix.com\/it\/","url":"https:\/\/jobs.concentrix.com\/it\/","name":"Work with Concentrix - Game Changing Customer Support Jobs","isPartOf":{"@id":"https:\/\/jobs.concentrix.com\/it\/#website"},"primaryImageOfPage":{"@id":"https:\/\/jobs.concentrix.com\/it\/#primaryimage"},"image":{"@id":"https:\/\/jobs.concentrix.com\/it\/#primaryimage"},"thumbnailUrl":"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2025\/11\/preview-concentrix-careers.png","datePublished":"2025-10-21T02:06:29+00:00","dateModified":"2026-02-17T03:06:11+00:00","description":"Are you looking for a job in customer support and contact? View our job vacancies and apply directly online to join Concentrix","breadcrumb":{"@id":"https:\/\/jobs.concentrix.com\/it\/#breadcrumb"},"inLanguage":"it-IT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/jobs.concentrix.com\/it\/"]}]},{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/jobs.concentrix.com\/it\/#primaryimage","url":"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2025\/11\/preview-concentrix-careers.png","contentUrl":"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2025\/11\/preview-concentrix-careers.png","width":960,"height":505,"caption":"Concentrix Careers"},{"@type":"BreadcrumbList","@id":"https:\/\/jobs.concentrix.com\/it\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/jobs.concentrix.com\/it\/"},{"@type":"ListItem","position":2,"name":"Home"}]},{"@type":"WebSite","@id":"https:\/\/jobs.concentrix.com\/it\/#website","url":"https:\/\/jobs.concentrix.com\/it\/","name":"Concentrix Careers","description":"","publisher":{"@id":"https:\/\/jobs.concentrix.com\/it\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/jobs.concentrix.com\/it\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"it-IT"},{"@type":"Organization","@id":"https:\/\/jobs.concentrix.com\/it\/#organization","name":"Concentrix Careers","url":"https:\/\/jobs.concentrix.com\/it\/","logo":{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/jobs.concentrix.com\/it\/#\/schema\/logo\/image\/","url":"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2025\/11\/preview-concentrix-careers.png","contentUrl":"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2025\/11\/preview-concentrix-careers.png","width":960,"height":505,"caption":"Concentrix Careers"},"image":{"@id":"https:\/\/jobs.concentrix.com\/it\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Concentrix-153770504699665","https:\/\/x.com\/concentrix"]}]}},"_links":{"self":[{"href":"https:\/\/jobs.concentrix.com\/it\/wp-json\/wp\/v2\/pages\/890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.concentrix.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jobs.concentrix.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.concentrix.com\/it\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.concentrix.com\/it\/wp-json\/wp\/v2\/comments?post=890"}],"version-history":[{"count":0,"href":"https:\/\/jobs.concentrix.com\/it\/wp-json\/wp\/v2\/pages\/890\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jobs.concentrix.com\/it\/wp-json\/wp\/v2\/media\/128"}],"wp:attachment":[{"href":"https:\/\/jobs.concentrix.com\/it\/wp-json\/wp\/v2\/media?parent=890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}