Job Title:
Specialist I, Governance, Risk and Compliance
Job Description
The Specialist 1, Governance Risk & Compliance focuses on proactively identifying security and compliance issues/risks to business operation processes in various accounts, drives in executing the controls to deter, detect and mitigate security and insider risks - including establishing capability and mechanisms to monitor and audit information and data protection of both Concentrix and clients as well as compliance level of each process and relevant control item as deployed in the operational environment, The Specialist 1, Governance Risk & Compliance drives proactively to enhance the fraud and compliance prevention culture and risk-free environment in Concentrix as well as identifies issues that would include but not limited to physical and logical security, data privacy, KPI, CSAT, inbound/outbound calls manipulation, information leakage, etc. impacting business. Typical activities include but are not limited to Risk Management – risk identification, risk assessments, support in development of risk action plans, risk closures, supporting investigations - case documentation, written first-hand reports, involve in-person or remote interview of persons of interest and working outside normal business hours etc., to achieve results. You will report to the Director, BISO. This position is fully remote.
Responsibilities:
- Drive the highest Integrity and Ethical standards across the staff and the accounts in scope.
- Provide governance to operations management team and Quality Assurance team for effective and efficient surveillance and monitoring towards pro-active security and business process non-compliance issue identification.
- Collaborate with respective supporting functions/departments (IT, HR, Facility, Legal, DPO, etc.) to address relevant security issues/risks.
- Participate in internal audit/assessment on regular basis based on different business process compliance management and risk control mechanisms in different accounts to ensure full compliance as per relevant standard and identify potential issues/risks.
- Work closely with the operation team to get all identified non-compliance items fixed in a timely manner to drive for closure and proactively propose and deploy extra preventive controls where appropriate.
- Ensure partnership with accounts management team for Proactive Compliance Risk Management – identification, assessment, risk action planning, and closures.
- Coordinate and support Global Security Assessments (GSAs) - a holistic assessment (technology, HR, operations, finance, etc.) of risks being faced by delivery operations and No Notice Inspections (NNIs) conducted against the specific accounts in scope.
- Conduct employee awareness and assist in developing training materials and where necessary assist in specific training.
Requirements:
- 5 to 7 years of experience working in risk and compliance management, internal security controls, internal/external security assessment or audit, internal or cyber incident investigations.
- Bachelor's degree preferred in Security or Information Technology.
- Advanced English proficiency (B2+)
- Experience in the BPO industry working in quality, security compliance or delivery strongly preferred.
- Deep understanding of BPO Business Operation and CRM services delivery processes.
- Ability to identify performance and opportunity gaps.
- Process driven and an eye for detail
- Demonstrable experience of driving operational implementation of risk reduction initiatives, across business units, using influencing and security skills
- Solid background of key network and technical security control.
Location:
COL Bogota - Mallplaza - Avenida Calle 19 # 28 - 80
Language Requirements:
Time Type:
Full time2024-11-01
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