Retention specialist with Spanish

Job Title:

Retention specialist with Spanish

Job Description

We are glad to announce a great new opportunity for a Retention specialist, providing services for a multinational software company.

As a Retention specialist with Spanish, you will play a critical role in maintaining a stable and satisfied customer base, contributing to the long-term success and sustainability of the business.

Your typical day:

As a Retention Specialist, you will be working with customers who encounter difficulties in subscription renewals based on payments. You will identify reasons for payment issues and overcome basic objections to retain the customer. For example, features, payment related queries and payment related troubleshooting. You will handle customer requests and resolve customer issues during the first contact as often as possible. You will follow all existing and new processes to serve the customer, increasing customer experience and driving efficiency.

Required profile:

• Fluency in Spanish, both written and verbal

• Advanced knowledge of English, both written and verbal

• Strong communication, interpersonal and client relationship management skills

• Experience in working with CRM platforms will be considered as an advantage

• Good typing and computer skills (MS Office applications)

• Team player with a great attitude

• High school education

What can you expect from us:

• Fulltime role with working hours Monday – Friday from 10:00-22:00h

• Competitive salary with monthly performance-based bonuses

• Convenient office location, close to bus stations and the metro

• Comprehensive initial training and onboarding (fully paid by us)

• Continuous training and upskilling programs through Concentrix University

• Professional Development and Career Navigation programs to map out the steps in your desired development

• Health and Wellbeing initiatives

• Relocation support if needed (accommodation and travel expenses)

• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

​Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

Full time

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