Job Title:
Sr Manager, Planning and Scheduling
Job Description
*** Position open : Gurugram site ****
** Work From Site ***
The Sr Manager Planning & Scheduling is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis in a multi-site/skill environment. This position is responsible for the execution of workforce strategy and achievement of client goals and performance metrics.
Job Description - Essential Functions/Core Responsibilities
- Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
- Support Junior WFM Account Managers
- Act as Sn Account Manager for key accounts
- Lead reviews of Workforce Management strategy to identify opportunities to improve utilization and develop new strategies to proactively respond to client needs
- Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
- Lead reviews of Call Centre efficiency and customer service performance to ensure client needs and company financial performance are met
- Partner with support functions (IT) to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
- Lead the development of forecasts, resource plans, and schedules for new programs
- Design and Implement continuous improvement/high impact projects
Location:
IND Gurugram - DLF Phase V, adjacent to Sec. 42-43 Rapid Metro Station.
Language Requirements:
English (Required)
Time Type:
Full time
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