Job Title:
Consultant, Client Success Business Consulting
Job Description
Responsibilities –
- Co-innovate with our clients to outline transformation roadmaps.
- Support delivery, account management, and sales teams in problem-solving and driving business growth
- Opportunity Identification by conducting detailed Process Discoveries &/or Customer Journey Mapping
- Develop Innovative solutions that help in addressing the identified people, processes, and technology opportunities.
- Lead innovation-related discussions with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils, and Consulting engagements
- Work closely with project management, IT, and delivery teams to implement solutions as designed and monitor results/impact. Create a culture of problem-soling by imparting training Identify new technologies that can help us improve CNX &/or our client’s business processes
- Improve existing technology assets/offerings by contributing to refining product backlogs and by supporting POCs.
Requirements –
- 4-6 Years of overall experience
- Comprehensive understanding of Business Process Service & CX business & associated channels
- Strong expertise in industries/domains like Automotive; BFSI; Consumer Electronics; Energy and Public Sector; Healthcare Services; Insurance, Media & Communications; Retail & eCommerce; Technology; and Travel, Transportation & Tourism
- Solution Building – Business Transformation Roadmaps
- Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
- Strong understanding of Gen AI-enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
- Expertise in conducting Process Discoveries & writing Process Design Documents
- Lean Six Sigma BB / MBB Certification
- Agile/ Scrum Certification
- Experience in Organization Change Management
- Experience in Agile Methodology
- Experience in Customer Journey Mapping
- Very good understanding of Design Thinking
- Excellent verbal and written communication skills - English & Thai
- Excellent Presentation and Use case storyboarding skills
- Very strong internal and external stakeholder management
- Strong PowerPoint and Excel skills
- Ability to work with cross-functional teams
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
Time Type:
Full time2025-04-10
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