Customer Advisor (Order Support)

Location
Bangkok, Thailand

Job Title:

Customer Advisor (Order Support)

Job Description

We are seeking a detail-oriented and customer-focused individual to join our team as an Order Support Coordinator. In this role, you will manage order-related tasks through our internal system, handle outbound calls to update or assist customers, and coordinate with internal teams via email to resolve order-related issues. This position requires strong communication skills in both Thai and English and a proactive, solution-oriented mindset.

Responsibilities: 

  • Manage order processing and related tasks via the internal system

  • Conduct outbound calls to customers to provide updates or resolve issues

  • Communicate effectively via email with internal teams and customers regarding orders

  

Preferred Qualification: 

  • Strong logical and critical thinking skills

  • High attention to detail

  • Fluent spoken English for communicating with international customer

Required Qualification: 

  • Thai national

  • Highschool diploma

  • Fluency in both Thai and English (CEFR B2 above) is required, including reading, writing, and speaking skills.

  • Work Location: Onsite - Bangna Bhiraj Tower

Working Shift & Day:  

  • Shift pattern and day will be provided in advance 

  • Shift starting time from 06:00 to 12:00  

  • 1 month training  

  • Work day can be any 5 days of the week, weekly off can be any 2 consecutives day of the week (there could be occasions where weekly off is split) 

Benefits

  • Monthly KPI & Attendance incentives

  • Medical/Accident Insurance 

Location:

THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706

Language Requirements:

Time Type:

Full time

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