Senior Team Leader

Description

The senior team leader independently manages tasks up to being the project manager, depending on the size of the project.

He/she may also have to stand in for a project manager in case of temporary absence. He/she manages and animates a team of team leaders and develops their skills.

Would you like to take part in the development of our @Dakar teams? Are you highly motivated and want to grow in a company of #GameChangers? This JOB is for you!

We're looking for Senior team Leader who are passionate about what they do.

Come and join us! Your career starts HERE!

Main activities

2 - 1    Project management

• Analyze business activity results and define the necessary action plans.
• Ensure the respect of processes and quality standards (ISO, NF345, LRS)
• Manage turn-over and absenteeism and implement the necessary action plans.
• Ensure the availability of resources and production means.
• Manage production incidents
• Take care of project administration (invoicing, payments, payed leave…)

2 - 2    Customer management

• Manage reporting demands
• Elaborate and animate production committees, steering committees, and customer visits
• Contribute to adding value in his/her perimeter.

2 - 3    Team management

• Manage, motivate and gain team loyalty
• Brief the team on their performance, customer requirements and the Concentrix vision
• Evaluate team members, define development areas and support their rise in competencess.
• Identify the training needs of his/her team members.
• Ensure the respect of Concentrix values, implement discipline and platform rules

Profile:                         

You have a perfect command of English and a minimum of three years' experience managing a team in a call center.
You have excellent communication skills and a good capacity for operational analysis.
You're a self-starter, able to work autonomously and anticipate the challenges of the job.
You are also proficient in the use of office automation tools (Word - Excel - Powerpoint and internet).
Benefits:

We offer you :

An attractive salary package
A pleasant working environment and career development prospects facilitated by Concentrix’s investment in ongoing training.
Training from the moment you join to help you succeed in your mission 
A range of benefits: catering facilities*, health insurance, etc.