Technical Support Specialist

Summary

In this role, you will get to help our customers continually love our client by being their superhero in answering the basics of how the client's product works. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service.

Description

You Will:

• Communicate with customers via inbound phone calls.

• Provide follow up to customers via outbound calls and emails.

• Resolve issues with basic troubleshooting.

• Save the day for our customers by driving an amazing customer experience that makes our customers smile.

You Have:

• Minimum of 1 year of Technical Support experience.

• Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly.

• Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels.

• Ability to work in a fast-paced, busy Customer / Tech Support team.

• Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues.

• Must be hungry to learn, caring towards others, and creative in your problem solving.

• Previous Phone Support experience.

• Knowledge of network infrastructure and connectivity a plus .

• Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved.