B2B Sales Operations Leader

Summary

Drive the overall marketing and relationship engagement execution for specific customers; Drive marketing generated opportunities and positive customer experience; Work with key stakeholders around the business to develop innovative and effective marketing engagements; Generate efficiency and drive team's productivity through the adoption of digital selling tools; Manage a team of Demand Generation Specialists; Responsible for training and coaching the team on soft skills and product knowledge;

Description

Essential Functions - Duties and Responsibilities                   

• Sales Team Direction and Strategy

• Determine the best use of team resources in order to meet revenue quota and goals.

• Establish clear guidance for account contact, frequency and call strategies.

• Establish clear and measurable goals for team members.

• Team Coaching and Execution Guidance

• Work with team members to ensure that appropriate Call Management processes are being followed: planning, preparation, and execution

• Ensure that leads/ opportunities are managed effectively creation, hand over, and progression

• Help the BDRs establish appropriate rhythm and content of on-going customer relationships

• Provide guidance for discussions with customers including – as needed talking directly with customer him/herself.

• Customer Relationship

• Look after the customer having a positive experience by establishing quality controls, auditing interactions and ensuring value is provided on each exchange with the customer

• Effective, predictable business

• Deliver strong growth by exceeding defined targets

• Ensure that program meets or exceeds overall targets such as opportunity generation, pipeline revenue, account coverage, and key activity completion. Elaborates close the gap plan in case of deviation.

• Uses the Agent Productivity Report to manage the team using pre-defined metrics to compare individual and team performance

• Ensure adherence to corporate standard tools and processes.

Qualifications:                                                                                    

• Ideal 4-5 years of sales experience. Proven track record in Sales with preferably Sales Management experience

• Ideal 2-3 years of supervisory or team leader experience in an IT/telesales environment

• Experience in forecasting and pipeline management

• Experience in coaching and in delivering soft skills and product training

• Strong communicator, strong organizing abilities and process-oriented work style

• Demonstrated understanding of solution selling techniques and selling software solutions to customers

• Ability to motivate, encourage and coach others to develop strong relationship-building and sales skills

• Familiar with business tools and CRM systems.

• Fluent Czech and English levels

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.  

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.