Customer advisor with Norwegian for TV streaming provider

Summary

Description

Job description:

• Provide assistance via phone, email or chat

• Deliver technical support for the streaming company,

• Address contract and billing inquiries thoroughly and efficiently,

• Handle and process customer complaints with empathy and professionalism,

• Serve B2B and B2C clients on inbound calls as first and second line support,

• Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.

Requirements:

• Service-oriented thinking with focus on customer experience

• Fluency in Norwegian (C1 level), and English written and verbal (B2),

• Administrative and technical knowledge,

• Outstanding communication skills and good listener,

• Minimum 6 months of experience in customer service,

• Willingness to perform soft selling and upselling,

• Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between: Mon-Fri 8:00-20:00 and weekends between 10:00-18:00.

Nice to have:

• Experience with CRM system.

We offer:

• Salary: 10.000,00 PLN gross monthly.

• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.

• Embrace an international and diverse work environment that broadens your horizons.

• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.

• Team-building events to foster a collaborative work environment.

• Team leader support at every stage of cooperation.

• Contract of employment or contract of mandate.