Customer Service Advisors – Accra

Description

Why join us 

If you are passionate about going the extra mile in everything you do, then Concentrix is the right place for you. You will grow with us in a people-first team that strives to enjoy every day. We are looking for Customer Advisors to join our exciting projects in Accra, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.  

You will be trained and constantly guided by your managers and your team. You will be able to learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.  

What you will learn with us will make you a valuable member of our team or any other team. 

What you’ll experience at Concentrix 

As a Customer Advisor in our team, you will: 

• Review customer requests and expectations and respond to them according to their needs and situations  
• Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience  
• Develop your digital skills and learn how to use software solutions that improve people’s lives  
• Contribute to creating brand engagement for our Client  
• Grow with the team and share achievements together  

Whom we’d like to have on our team 

We’d like to meet people from all backgrounds, with a penchant for knowledge and curiosity. Your natural talent to help others and go the extra mile for our customers will fit right in with what we do at Webhelp.  

We’ll be a great match if you: 

• Are native or proficient in English  

• Focus on proactivity, self-motivation, and a solution-orientated mindset within a team 
• Share our values of commitment, unity, integrity, recognition, and WOW  

It would be a plus if you:  

• Have previous experience in Customer Service  
• Know how to work with helpdesk systems  

Don’t meet every single requirement? At Concentrix, we are dedicated to creating a diverse, inclusive and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role. 

What we offer you :

• We’re growing in Accra and so will you! We’ll encourage you to invest time in our career development program and specialised courses to quickly climb the professional ladder.  
• Interactive onboarding and training sessions with international colleagues from all over the world.  

• Competitive salary in line with industry standards  
• A fast-paced environment with a global network of leaders, disruptors, and doers   
• Flat hierarchy in a start-up environment, we thrive on open communication and feedback. 
• Brand new beautiful office space in the heart of Accra  
• Friendly and down to earth culture with fun team building activities 

Who we are 

Concentrix is a multinational BPO company, headquartered in USA, with a global impact and footprint. This is an exciting time for us as we are currently expanding in Africa, with our first offices in Ghana opened in 2022. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human. 

If this sounds like you, join us in Accra! 

Concentrix is an equal opportunity employer. 

Concentrix is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.