Job Title:
Business Information Security Officer
Job Description
We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Hybrid
Concentrix Corporation is looking for a Country Business Information Security Officer to join the Global Security team reporting to the respective GEO Business Information Security Officer – Insider Risk and Compliance team.
Role Description:
The country Business Information Security Officer (BISO) focuses on identifying security and compliance risks to our operation processes in multiple accounts, drives in completing the controls to mitigate security and insider risks - including establishing capability and mechanisms to monitor and audit information protection of both Concentrix and clients and compliance level of each process and control item as deployed in the operational environment, The country BISO drives to enhance the fraud and compliance prevention culture and risk-free environment in Concentrix and identifies issues that would include physical and logical security, data privacy, KPI, CSAT, inbound/outbound calls manipulation, information leakage improving business. Typical activities include Risk Management – risk identification, risk assessments, support in development of risk action plans, risk closures, supporting investigations - case documentation, written first-hand reports, involve in-person or remote interview of persons of interest and working outside normal business hours, Governance and metrics, Executive presentations, Collaboration with all teams/ departments. Achieve results through direct interaction and influencing other internal groups or persons to achieve results.
Main Responsibilities:
- Guide the highest Integrity and Ethical standards across the staff and the accounts in scope.
- Provide governance to operations management team and Quality Assurance team for efficient surveillance and monitoring towards proactive security and business process non-compliance issue identification.
- Collaborate with respective supporting functions/departments (IT, HR, Facility, Legal, DPO) to address relevant security issues.
- Perform internal audit/assessment on regular basis based on different business process compliance management and risk control mechanisms in different accounts to ensure the full compliance following relevant standard and identify potential risks.
- Work with the operation team to get all identified non-compliance items fixed promptly to achieve closure and propose and deploy extra preventive controls.
- Build a methodology for periodic reviews aiming to highlight the gaps that exist in the operational processes.
- Analyze operational data to identify trends, causes of business issues, or opportunities.
- Provide recommendations for corrective and preventive actions and suggest improvements to the processes.
- Review and report the results and present to management team.
- Ensure partnership with accounts management team for Proactive Compliance Risk Management – identification, assessment, risk action planning, and closures.
Qualifications:
- 7 to 10 years of experience working in risk and compliance management, internal security controls, internal/external security assessment or audit, internal or cyber incident investigations.
- Bachelor's/ Masters' Degree in Information Technology or relevant areas.
- CISA certified or willing/able to certify within 12 months of employment.
- Experience in the BPO industry working in quality, security compliance or delivery.
- Experience with BPO Business Operation and CRM services delivery processes.
- Understand fraud, process non-compliance and incident investigations and various risks in the BPO industry.
- Identify performance and opportunity gaps.
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
Full time
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